What an absolute joke of a company.

I booked a 12:30pm shuttle from Dunedin Airport to my hotel in town. As per my booking confirmation , I was informed that I was to be ready 5 minutes prior to pick up and that we may depart +/-5mins for the planned departure time. I dropped my hire car off as was ready approximately 40 mins earlier than anticipated, so I phoned the company to see if anything earlier was available. Despite the fact that there were 2 vans out the front, Melissa at the call centre informed me that there was absolutely “nothing earlier available”. Fair enough, so I waited until 12:30 as originally planned. At 12:45 (now 10mins after the promised departure time - see photo) I phoned the company again to find out when we would be departing. I was told that because they only had 1 booking, they wanted to wait until a flight landed to see if they could get some more customers. What terrible customer service! They should not have accepted my booking for 12:30 if they were not willing to take me at 12:30. We left the airport at 1:05pm with only 1 extra passenger. Was the extra $20 worth damaging your reputation I wonder? I will never use this company again. They should refund my money for wasting my time.

Reviewed over 3 years ago and experienced in December 2018