I would have loved to give Affordable a 10.

Communication with Lynda was great and probably if you pick up at Christchurch everything will be perfect.

But the pick up station in Auckland (Otahuhu) is not managed by Affordable themselves and we were a bit unfortunate it seems. They didn't know anything about our arrangements with Lynda concerning duvets (we needed synthetic and no feathers for allergy reasons) and there was no GPS left in this office. So we had to start our trip against our planned direction to Auckland to a shopping area (not the most relaxing experience when it's your first time driving a bus and on the left side of the road) to buy a GPS which we got refunded. Later we found out that one of the two cookers wasn't working.

On the south island our beloved 1999-2003 campervan (bed in rear layout is fantastic!) caught a little cold when the temperature was under 10 degrees in the night. So we needed a little push in the mornings from fellow campers.

And in the end we found out that the guys in Otahuhu had given us the completely wrong paperwork with a wrong returning office address. So if I hadn't double checked with Lynda before drop off we would have turned up at a totally wrong company to return the van.

In Christchurch we got to get know Lynda in person and the drop off was a very good experience. She even gave us a lift to the accommodation we stayed at in Christchurch.

Despite all that happened we still think it is a good company. small and family based. Next time we'll book again with them and come to pick up the van in Christchurch. ;-)

Reviewed over 3 years ago and experienced in February 2019