I came for an immersive engagement with nature, and my stomach sank as soon as they shuffled us in front of a photographer and forced us to pose with a plush cartoon glowworm.

I had read about glowworm caves long before I came to New Zealand and it was one of the primary things I wanted to experience while there. For the advertised 45 minute tour, they led us on foot in large groups of ~50 people into a cave. Other groups were directly ahead of and behind us as we shuffled along trying not to bump into each other in the close quarters. This, in combination with the screaming infants and children present, made it difficult to impossible to hear our guide in the echoing chamber. What we did manage to hear, however, was predominately a feeble attempt at humor, or random bits of trivia designed to flush out the tour. Our guide highlighted various shapes among the stalactites, for example, which he said bore a resemblance to animals or celebrities. He also sang a traditional hymn to demonstrate the acoustics of the cavern, which might have been interesting had we not already heard preceding groups make the same demonstration, and had it not been eclipsed by the incessant peals of screaming children.

The main event that we had paid to see was restricted to a single small cave which we drifted in and out of in under five minutes. After the torment of being crushed into an echo chamber for nearly an hour with shrill, disinterested youngsters and a young guide groping awkwardly for anything to entertain us with, a brief sip of splendor was not enough to restore the high spirits I'd arrived in.

This experience would have been significantly improved had they instituted an age limit and separated the crowds into significantly smaller groups. It could only have been saved, however, if they had spent more time on the glowworms and charged a more reasonable fee for the proportion allotted to the primary attraction.

Reviewed over 3 years ago and experienced in February 2018