This was honestly one of the worst experiences we’ve had.

We were traveling with a baby and clearly requested to go in two separate groups for safety and comfort, but the staff kept trying to manipulate us into flying together instead. It felt like our concerns were completely ignored.

When we checked the ear muffs provided, they didn’t appear to be certified or safe. When we raised this, the lady at the counter kept twisting our words and brushing off our concerns by saying “others have done it before,” which is not reassuring at all when it comes to safety.

To make things worse, they kept pressuring us to hurry up and proceed as one group, claiming the helicopter was already switched on — creating unnecessary stress and urgency. It felt like they were more focused on convenience than customer safety and comfort.

We also witnessed another couple being treated in a similar manner, which shows this isn’t a one-off issue.

They didn’t even fully refund and only paid us partially. Horrible people.!

Overall, a very disappointing and uncomfortable experience. Poor customer service, lack of transparency, and questionable safety standards. Would not recommend.

Reviewed about 1 month ago