Absolutely terrible experience with JUCY Rentals.

We picked up our campervan in Queenstown and after the very first night we had to seriously question how this vehicle was even allowed to be rented out. It was extremely dirty. We ended up spending more than three hours cleaning it ourselves, and over five buckets of filthy water came out. Even after all that effort, it still did not feel properly clean.

The campervan is clearly very old and poorly maintained. The kitchen unit is loose, the surfaces were greasy, and the bathroom is heavily moldy. This is completely unacceptable especially considering we paid €3,800 for this rental. For that kind of money, you expect at least basic hygiene and a vehicle in decent condition.

The van has over 350,000 kilometers on it and looks like it has had its best days long ago. It feels worn out, neglected, and far from the quality that is advertised. This is not just about comfort mold and poor hygiene are serious issues.

When we contacted the local team in Queenstown, there were no replacement vehicles available. We were told to email the booking team ourselves. Being left to deal with this during our holiday is incredibly frustrating.

This has had a major negative impact on our trip. A holiday should not start with deep-cleaning someone else’s campervan.

If you are considering renting from JUCY think twice. We deeply regret this booking and would strongly recommend looking elsewhere.

Reviewed 5 days ago