wtyson
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South Island ▷ Canterbury ▷ Geraldine ▷
Rangitata Rafts Ltd
We booked a rafting trip for my birthday, rearranged shifts so we had the weekend off and were keen to go.
A brilliant morning of perfect weather was ruined by a call from Rangitata Rafts to say the day had been cancelled because other guests had not turned up. Really disappointing as we are limited in the time we can take off to do these activities.
We totally understand your disppointment as we mentioned in our emails to you and prompted refunded your payment. We wish that the situation had been different but some of things are out of our control. We too were very frustated and let down when the other group cancelled at the last minute. But in the best interests of your safety we could not just take the two of you out on our grade 5 river on that day even though it was the perfect weather conditions. We hope that you still managed a lovely day together.