We booked our ride weeks in advance.

Wellington to Picton

We booked an 8:15 - 11:45 ferry.

Imagine our shock then that they delayed our trip by 5.5 hours the evening before due to "heavy loads", which sounds a lot like "overbooked". We spent $750 for two vehicles and a cabin.

We are traveling to invercargill and had three chrckpoints along the way. The delay put us ar arriving at our third checkpoint at 11pm. We were originally scheduled to arrive at 6pm.

We could have tolerated a 3hr delay, but a 5hr delay made us all exceptionally tired by the time we arrived. Seeing as we were booked weeks in advance it doesn't seem right our transport would be pushed back so they could accommodate newer bookings.

We have pets, we told them several times but they failed to record the information in our booking. We emailed them as soon as the booking was made, we received no response. I called them and they told me to tell them at check in. We told them again at check in but again they failed to record it.

Having pets puts you in a special covered lane. While we were eventually put there we were almost not, except i asked again at boarding. As we were boarding i told them we have pets, they acted surprised and told us we should have told them sooner.

They don't answer their phone when you really need them. When we were notified of the delay we were provided an 0800 number to call to discuss alternatives. We tried calling numerous times and were placed on hold a exceptionally long time. Each time the line disconnected without an answer but only after we had waited on hold for 20 minutes and longer. We tried calling at least five times and were disconnected every time before anyone could answer.

Reviewed over 3 years ago