Profile
timbarnes9
-
North Island ▷ Taupo Region ▷ Taupo ▷
Rapid Sensations
These guys are crooks!
I rented a mountain bike from them. While changing gears in wet weather the chain and crank busted. They charged my credit card without discussing or asking and refused to listen to how it happened. Rent your bike elsewhere!
Ian Ruthven, Manager at Rapid Sensations Ltd, responded to this review
June 21, 2011
When hiring a bike clients are asked to read and understand the following:
RAPID SENSATIONS Ltd accepts that general wear occurs on our bikes through use. This includes: minor cosmetic scratches, brake and gear tuning, chains, punctures, plus general wear on grips, pedals/crank and tyres.
However breakages or loss will be charged to the hirer. the client thus signs a form to say they understand and a credit card swipe is taken as a bond and will only be charged if the bike is returned damaged or not returned at all.
We understand a client never intentionally damages the bike but when the repair cost far exceeds the cost of hiring the bike the client has to cover this cost of repair. In this case the cost was for a broken derailier , hanger, plus labour.