Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Government Gardens Thermal Area.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Government Gardens Thermal Area
Valid Reviews
85 Valid Reviews
The Government Gardens Thermal Area experience has a total of 88 reviews. There are 85 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 85 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 85 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
9% |
| 9/10 | 13 |
|
15% |
| 8/10 | 17 |
|
20% |
| 7/10 | 21 |
|
25% |
| 6/10 | 12 |
|
14% |
| 5/10 | 6 |
|
7% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 5 |
|
6% |
| 1/10 | 0 |
|
0% |
70.94% Average
The raw data average (mean) for all the Government Gardens Thermal Area valid reviews is 70.94% and is based on 85 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
69.91%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kiara Hamis | 2/10 | 72 days | 47% |
| Westysdownunder | 6/10 | 103 days | 89% |
| Natalia | 8/10 | 162 days | 100% |
| Anna | 2/10 | 162 days | 46% |
| Kaitlyn Lieschke | 9/10 | 223 days | 100% |
| Jiri | 7/10 | 254 days | 93% |
| Laure | 2/10 | 254 days | 45% |
| Laura (UK) | 10/10 | 376 days | 95% |
| Elodie | 7/10 | 376 days | 89% |
| Lotto | 10/10 | 407 days | 94% |
| sylas | 4/10 | 496 days | 58% |
| Kaylee | 8/10 | 527 days | 85% |
| Kathy from Australia | 9/10 | 527 days | 86% |
| Camper | 4/10 | 527 days | 57% |
| Berdien | 6/10 | 558 days | 73% |
| Charlotte | 6/10 | 588 days | 71% |
| Freeze | 2/10 | 588 days | 37% |
| rosairwinclark@hotmail.co.uk | 6/10 | 588 days | 71% |
| Walvins | 5/10 | 619 days | 61% |
| El and Em | 9/10 | 711 days | 73% |
| Mel. | 7/10 | 802 days | 61% |
| Paula | 5/10 | 833 days | 47% |
| Rya | 10/10 | 862 days | 59% |
| KERL-travelers | 7/10 | 862 days | 55% |
| Jan | 7/10 | 924 days | 49% |
| tortuga | 8/10 | 924 days | 52% |
| Becks | 5/10 | 954 days | 38% |
| Henry | 9/10 | 1046 days | 40% |
| Marg Dale | 7/10 | 1077 days | 35% |
| D&S | 9/10 | 1077 days | 37% |
| Taylor Russell | 5/10 | 1138 days | 25% |
| erica | 6/10 | 1168 days | 26% |
| Clem | 6/10 | 1168 days | 26% |
| Katie | 7/10 | 1168 days | 28% |
| Sarah | 8/10 | 1199 days | 27% |
| Weronika | 9/10 | 1199 days | 27% |
| Helen E | 8/10 | 1199 days | 27% |
| Suzanne p | 9/10 | 1199 days | 27% |
| Gilles | 6/10 | 1258 days | 20% |
| Terry | 8/10 | 1319 days | 19% |
| BonnieBE | 5/10 | 1350 days | 13% |
| RosieW | 6/10 | 1442 days | 11% |
| Rachel Leghorn | 7/10 | 1533 days | 9% |
| Sharlene | 9/10 | 1654 days | 6% |
| Ashleigh | 7/10 | 1929 days | 4% |
| Rick Percival | 10/10 | 1988 days | 4% |
| Rebecca | 10/10 | 2080 days | 4% |
| Lisa J | 9/10 | 2110 days | 4% |
| sharon armstrong | 10/10 | 2110 days | 4% |
| Roy Swan | 10/10 | 2141 days | 4% |
| Kate | 9/10 | 2172 days | 4% |
| Lucy | 8/10 | 2172 days | 4% |
| Celeste | 8/10 | 2294 days | 3% |
| Serena | 6/10 | 2323 days | 3% |
| Emily | 7/10 | 2323 days | 3% |
| Mike Smith | 7/10 | 2354 days | 3% |
| Almudena | 3/10 | 2354 days | 1% |
| Stuart | 7/10 | 2385 days | 3% |
| Isadora | 8/10 | 2385 days | 3% |
| Bert | 7/10 | 2385 days | 3% |
| Silly American | 9/10 | 2385 days | 3% |
| Luis Vigil Vidal | 6/10 | 2415 days | 3% |
| Lianne | 8/10 | 2446 days | 3% |
| Sven | 7/10 | 2476 days | 3% |
| Steve Mac | 7/10 | 2476 days | 3% |
| Alison | 10/10 | 2568 days | 3% |
| Becca | 7/10 | 2599 days | 3% |
| David Wilson | 8/10 | 2599 days | 3% |
| Lucy751 | 7/10 | 2660 days | 2% |
| Matthias | 8/10 | 2688 days | 3% |
| Courtney | 8/10 | 2688 days | 3% |
| Johnston’s | 8/10 | 2811 days | 2% |
| The Flip Flop Family | 5/10 | 2841 days | 2% |
| Tiago | 7/10 | 2872 days | 2% |
| Claudia | 8/10 | 2872 days | 2% |
| jarren Verbeek | 9/10 | 2903 days | 2% |
| A Brad in a van | 7/10 | 2933 days | 2% |
| ascotandanaussie | 6/10 | 2994 days | 2% |
| jofa972 | 8/10 | 2994 days | 2% |
| Luis Vigil Vidal | 6/10 | 3067 days | 0% |
| Debbie Lesurf | 9/10 | 3122 days | 2% |
| Stefan Hohmann | 8/10 | 3137 days | 2% |
| Jasmine Andrew | 7/10 | 3171 days | 1% |
| Diana Fuenco | 7/10 | 3191 days | 1% |
| Matthias Wohlgemuth | 2/10 | 3432 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Government Gardens Thermal Area does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
7.05% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.