Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Government Gardens Thermal Area.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Government Gardens Thermal Area
Valid Reviews
84 Valid Reviews
The Government Gardens Thermal Area experience has a total of 87 reviews. There are 84 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 84 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 84 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
10% |
| 9/10 | 13 |
|
15% |
| 8/10 | 17 |
|
20% |
| 7/10 | 21 |
|
25% |
| 6/10 | 12 |
|
14% |
| 5/10 | 6 |
|
7% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 4 |
|
5% |
| 1/10 | 0 |
|
0% |
71.55% Average
The raw data average (mean) for all the Government Gardens Thermal Area valid reviews is 71.55% and is based on 84 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
70.97%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Westysdownunder | 6/10 | 51 days | 88% |
| Natalia | 8/10 | 110 days | 100% |
| Anna | 2/10 | 110 days | 46% |
| Kaitlyn Lieschke | 9/10 | 171 days | 100% |
| Jiri | 7/10 | 202 days | 93% |
| Laure | 2/10 | 202 days | 45% |
| Laura (UK) | 10/10 | 324 days | 97% |
| Elodie | 7/10 | 324 days | 90% |
| Lotto | 10/10 | 355 days | 95% |
| sylas | 4/10 | 444 days | 59% |
| Kaylee | 8/10 | 475 days | 88% |
| Kathy from Australia | 9/10 | 475 days | 89% |
| Camper | 4/10 | 475 days | 58% |
| Berdien | 6/10 | 506 days | 75% |
| Charlotte | 6/10 | 536 days | 74% |
| Freeze | 2/10 | 536 days | 39% |
| rosairwinclark@hotmail.co.uk | 6/10 | 536 days | 74% |
| Walvins | 5/10 | 567 days | 64% |
| El and Em | 9/10 | 659 days | 76% |
| Mel. | 7/10 | 750 days | 65% |
| Paula | 5/10 | 781 days | 51% |
| Rya | 10/10 | 810 days | 64% |
| KERL-travelers | 7/10 | 810 days | 59% |
| Jan | 7/10 | 872 days | 54% |
| tortuga | 8/10 | 872 days | 57% |
| Becks | 5/10 | 902 days | 41% |
| Henry | 9/10 | 994 days | 45% |
| Marg Dale | 7/10 | 1025 days | 39% |
| D&S | 9/10 | 1025 days | 42% |
| Taylor Russell | 5/10 | 1086 days | 28% |
| erica | 6/10 | 1116 days | 29% |
| Clem | 6/10 | 1116 days | 29% |
| Katie | 7/10 | 1116 days | 32% |
| Sarah | 8/10 | 1147 days | 31% |
| Weronika | 9/10 | 1147 days | 31% |
| Helen E | 8/10 | 1147 days | 31% |
| Suzanne p | 9/10 | 1147 days | 31% |
| Gilles | 6/10 | 1206 days | 23% |
| Terry | 8/10 | 1267 days | 22% |
| BonnieBE | 5/10 | 1298 days | 16% |
| RosieW | 6/10 | 1390 days | 13% |
| Rachel Leghorn | 7/10 | 1481 days | 10% |
| Sharlene | 9/10 | 1602 days | 7% |
| Ashleigh | 7/10 | 1877 days | 4% |
| Rick Percival | 10/10 | 1936 days | 4% |
| Rebecca | 10/10 | 2028 days | 4% |
| Lisa J | 9/10 | 2058 days | 4% |
| sharon armstrong | 10/10 | 2058 days | 4% |
| Roy Swan | 10/10 | 2089 days | 4% |
| Kate | 9/10 | 2120 days | 4% |
| Lucy | 8/10 | 2120 days | 4% |
| Celeste | 8/10 | 2242 days | 3% |
| Serena | 6/10 | 2271 days | 3% |
| Emily | 7/10 | 2271 days | 3% |
| Mike Smith | 7/10 | 2302 days | 3% |
| Almudena | 3/10 | 2302 days | 1% |
| Stuart | 7/10 | 2333 days | 3% |
| Isadora | 8/10 | 2333 days | 3% |
| Bert | 7/10 | 2333 days | 3% |
| Silly American | 9/10 | 2333 days | 3% |
| Luis Vigil Vidal | 6/10 | 2363 days | 3% |
| Lianne | 8/10 | 2394 days | 3% |
| Sven | 7/10 | 2424 days | 3% |
| Steve Mac | 7/10 | 2424 days | 3% |
| Alison | 10/10 | 2516 days | 3% |
| Becca | 7/10 | 2547 days | 3% |
| David Wilson | 8/10 | 2547 days | 3% |
| Lucy751 | 7/10 | 2608 days | 2% |
| Matthias | 8/10 | 2636 days | 3% |
| Courtney | 8/10 | 2636 days | 3% |
| Johnston’s | 8/10 | 2759 days | 2% |
| The Flip Flop Family | 5/10 | 2789 days | 2% |
| Tiago | 7/10 | 2820 days | 2% |
| Claudia | 8/10 | 2820 days | 2% |
| jarren Verbeek | 9/10 | 2851 days | 2% |
| A Brad in a van | 7/10 | 2881 days | 2% |
| ascotandanaussie | 6/10 | 2942 days | 2% |
| jofa972 | 8/10 | 2942 days | 2% |
| Luis Vigil Vidal | 6/10 | 3015 days | 0% |
| Debbie Lesurf | 9/10 | 3070 days | 2% |
| Stefan Hohmann | 8/10 | 3085 days | 2% |
| Jasmine Andrew | 7/10 | 3119 days | 1% |
| Diana Fuenco | 7/10 | 3139 days | 1% |
| Matthias Wohlgemuth | 2/10 | 3380 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Government Gardens Thermal Area does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
6.47% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.