Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Government Gardens Thermal Area.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Government Gardens Thermal Area
Valid Reviews
85 Valid Reviews
The Government Gardens Thermal Area experience has a total of 88 reviews. There are 85 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 85 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 85 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
9% |
| 9/10 | 13 |
|
15% |
| 8/10 | 17 |
|
20% |
| 7/10 | 21 |
|
25% |
| 6/10 | 12 |
|
14% |
| 5/10 | 6 |
|
7% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 5 |
|
6% |
| 1/10 | 0 |
|
0% |
70.94% Average
The raw data average (mean) for all the Government Gardens Thermal Area valid reviews is 70.94% and is based on 85 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
69.94%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kiara Hamis | 2/10 | 60 days | 46% |
| Westysdownunder | 6/10 | 91 days | 88% |
| Natalia | 8/10 | 150 days | 100% |
| Anna | 2/10 | 150 days | 46% |
| Kaitlyn Lieschke | 9/10 | 211 days | 100% |
| Jiri | 7/10 | 242 days | 93% |
| Laure | 2/10 | 242 days | 45% |
| Laura (UK) | 10/10 | 364 days | 95% |
| Elodie | 7/10 | 364 days | 89% |
| Lotto | 10/10 | 395 days | 94% |
| sylas | 4/10 | 484 days | 58% |
| Kaylee | 8/10 | 515 days | 86% |
| Kathy from Australia | 9/10 | 515 days | 87% |
| Camper | 4/10 | 515 days | 57% |
| Berdien | 6/10 | 546 days | 74% |
| Charlotte | 6/10 | 576 days | 72% |
| Freeze | 2/10 | 576 days | 38% |
| rosairwinclark@hotmail.co.uk | 6/10 | 576 days | 72% |
| Walvins | 5/10 | 607 days | 62% |
| El and Em | 9/10 | 699 days | 74% |
| Mel. | 7/10 | 790 days | 62% |
| Paula | 5/10 | 821 days | 48% |
| Rya | 10/10 | 850 days | 60% |
| KERL-travelers | 7/10 | 850 days | 56% |
| Jan | 7/10 | 912 days | 50% |
| tortuga | 8/10 | 912 days | 53% |
| Becks | 5/10 | 942 days | 38% |
| Henry | 9/10 | 1034 days | 41% |
| Marg Dale | 7/10 | 1065 days | 36% |
| D&S | 9/10 | 1065 days | 38% |
| Taylor Russell | 5/10 | 1126 days | 25% |
| erica | 6/10 | 1156 days | 27% |
| Clem | 6/10 | 1156 days | 27% |
| Katie | 7/10 | 1156 days | 29% |
| Sarah | 8/10 | 1187 days | 28% |
| Weronika | 9/10 | 1187 days | 28% |
| Helen E | 8/10 | 1187 days | 28% |
| Suzanne p | 9/10 | 1187 days | 28% |
| Gilles | 6/10 | 1246 days | 21% |
| Terry | 8/10 | 1307 days | 20% |
| BonnieBE | 5/10 | 1338 days | 14% |
| RosieW | 6/10 | 1430 days | 12% |
| Rachel Leghorn | 7/10 | 1521 days | 9% |
| Sharlene | 9/10 | 1642 days | 6% |
| Ashleigh | 7/10 | 1917 days | 4% |
| Rick Percival | 10/10 | 1976 days | 4% |
| Rebecca | 10/10 | 2068 days | 4% |
| Lisa J | 9/10 | 2098 days | 4% |
| sharon armstrong | 10/10 | 2098 days | 4% |
| Roy Swan | 10/10 | 2129 days | 4% |
| Kate | 9/10 | 2160 days | 4% |
| Lucy | 8/10 | 2160 days | 4% |
| Celeste | 8/10 | 2282 days | 3% |
| Serena | 6/10 | 2311 days | 3% |
| Emily | 7/10 | 2311 days | 3% |
| Mike Smith | 7/10 | 2342 days | 3% |
| Almudena | 3/10 | 2342 days | 1% |
| Stuart | 7/10 | 2373 days | 3% |
| Isadora | 8/10 | 2373 days | 3% |
| Bert | 7/10 | 2373 days | 3% |
| Silly American | 9/10 | 2373 days | 3% |
| Luis Vigil Vidal | 6/10 | 2403 days | 3% |
| Lianne | 8/10 | 2434 days | 3% |
| Sven | 7/10 | 2464 days | 3% |
| Steve Mac | 7/10 | 2464 days | 3% |
| Alison | 10/10 | 2556 days | 3% |
| Becca | 7/10 | 2587 days | 3% |
| David Wilson | 8/10 | 2587 days | 3% |
| Lucy751 | 7/10 | 2648 days | 2% |
| Matthias | 8/10 | 2676 days | 3% |
| Courtney | 8/10 | 2676 days | 3% |
| Johnston’s | 8/10 | 2799 days | 2% |
| The Flip Flop Family | 5/10 | 2829 days | 2% |
| Tiago | 7/10 | 2860 days | 2% |
| Claudia | 8/10 | 2860 days | 2% |
| jarren Verbeek | 9/10 | 2891 days | 2% |
| A Brad in a van | 7/10 | 2921 days | 2% |
| ascotandanaussie | 6/10 | 2982 days | 2% |
| jofa972 | 8/10 | 2982 days | 2% |
| Luis Vigil Vidal | 6/10 | 3055 days | 0% |
| Debbie Lesurf | 9/10 | 3110 days | 2% |
| Stefan Hohmann | 8/10 | 3125 days | 2% |
| Jasmine Andrew | 7/10 | 3159 days | 1% |
| Diana Fuenco | 7/10 | 3179 days | 1% |
| Matthias Wohlgemuth | 2/10 | 3420 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Government Gardens Thermal Area does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
7.04% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.