Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Government Gardens Thermal Area.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Government Gardens Thermal Area

Valid Reviews

31 Valid Reviews

The Government Gardens Thermal Area experience has a total of 34 reviews. There are 31 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Within these 31 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.

Below is the distribution of ratings for the 31 valid reviews:

Rating Count Percentage
10/10 1
9/10 3
8/10 9
7/10 11
6/10 4
5/10 1
4/10 0
3/10 1
2/10 1
1/10 0

70.97% Average

The raw data average (mean) for all the Government Gardens Thermal Area valid reviews is 70.97% and is based on 31 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Weighted Average


Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Serena 6/10 21 days 82.94 83%
Mike Smith 7/10 52 days 90.61 91%
Almudena 3/10 52 days 76.67 77%
Stuart 7/10 83 days 90.01 91%
Isadora 8/10 83 days 93.96 95%
Bert 7/10 83 days 90.01 91%
Silly American 9/10 83 days 98.91 100%
Luis Vigil Vidal 6/10 113 days 81.32 82%
Lianne 8/10 144 days 91.88 93%
Sven 7/10 174 days 86.63 87%
Steve Mac 7/10 174 days 86.63 87%
Alison 10/10 266 days 88.79 89%
Becca 7/10 297 days 78.28 78%
David Wilson 8/10 297 days 81.72 82%
Lucy751 7/10 358 days 72.52 72%
Matthias 8/10 386 days 72.57 72%
Courtney 8/10 386 days 72.57 72%
Johnston’s 8/10 509 days 56.0 55%
The Flip Flop Family 5/10 539 days 43.71 42%
Tiago 7/10 570 days 44.3 43%
Claudia 8/10 570 days 46.24 45%
jarren Verbeek 9/10 601 days 43.67 42%
A Brad in a van 7/10 631 days 35.6 34%
ascotandanaussie 6/10 692 days 25.51 23%
jofa972 8/10 692 days 29.2 27%
Luis Vigil Vidal 6/10 765 days true 18.47 16%
Debbie Lesurf 9/10 820 days 16.98 14%
Stefan Hohmann 8/10 835 days 14.93 12%
Jasmine Andrew 7/10 869 days 11.92 9%
Diana Fuenco 7/10 889 days 10.67 7%
Matthias Wohlgemuth 2/10 1130 days 3.7 0%


No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Government Gardens Thermal Area does not meet the criteria for any of these adjustments to apply.

Final Ranking Score


The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.