Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Government Gardens Thermal Area.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Government Gardens Thermal Area
Valid Reviews
85 Valid Reviews
The Government Gardens Thermal Area experience has a total of 88 reviews. There are 85 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 85 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 85 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
9% |
| 9/10 | 13 |
|
15% |
| 8/10 | 17 |
|
20% |
| 7/10 | 21 |
|
25% |
| 6/10 | 12 |
|
14% |
| 5/10 | 6 |
|
7% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 5 |
|
6% |
| 1/10 | 0 |
|
0% |
70.94% Average
The raw data average (mean) for all the Government Gardens Thermal Area valid reviews is 70.94% and is based on 85 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
69.89%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kiara Hamis | 2/10 | 80 days | 47% |
| Westysdownunder | 6/10 | 111 days | 89% |
| Natalia | 8/10 | 170 days | 100% |
| Anna | 2/10 | 170 days | 46% |
| Kaitlyn Lieschke | 9/10 | 231 days | 100% |
| Jiri | 7/10 | 262 days | 93% |
| Laure | 2/10 | 262 days | 45% |
| Laura (UK) | 10/10 | 384 days | 95% |
| Elodie | 7/10 | 384 days | 88% |
| Lotto | 10/10 | 415 days | 93% |
| sylas | 4/10 | 504 days | 58% |
| Kaylee | 8/10 | 535 days | 85% |
| Kathy from Australia | 9/10 | 535 days | 86% |
| Camper | 4/10 | 535 days | 56% |
| Berdien | 6/10 | 566 days | 73% |
| Charlotte | 6/10 | 596 days | 71% |
| Freeze | 2/10 | 596 days | 37% |
| rosairwinclark@hotmail.co.uk | 6/10 | 596 days | 71% |
| Walvins | 5/10 | 627 days | 61% |
| El and Em | 9/10 | 719 days | 72% |
| Mel. | 7/10 | 810 days | 60% |
| Paula | 5/10 | 841 days | 47% |
| Rya | 10/10 | 870 days | 59% |
| KERL-travelers | 7/10 | 870 days | 54% |
| Jan | 7/10 | 932 days | 48% |
| tortuga | 8/10 | 932 days | 51% |
| Becks | 5/10 | 962 days | 37% |
| Henry | 9/10 | 1054 days | 39% |
| Marg Dale | 7/10 | 1085 days | 34% |
| D&S | 9/10 | 1085 days | 37% |
| Taylor Russell | 5/10 | 1146 days | 24% |
| erica | 6/10 | 1176 days | 25% |
| Clem | 6/10 | 1176 days | 25% |
| Katie | 7/10 | 1176 days | 27% |
| Sarah | 8/10 | 1207 days | 27% |
| Weronika | 9/10 | 1207 days | 27% |
| Helen E | 8/10 | 1207 days | 27% |
| Suzanne p | 9/10 | 1207 days | 27% |
| Gilles | 6/10 | 1266 days | 20% |
| Terry | 8/10 | 1327 days | 19% |
| BonnieBE | 5/10 | 1358 days | 13% |
| RosieW | 6/10 | 1450 days | 11% |
| Rachel Leghorn | 7/10 | 1541 days | 8% |
| Sharlene | 9/10 | 1662 days | 6% |
| Ashleigh | 7/10 | 1937 days | 4% |
| Rick Percival | 10/10 | 1996 days | 4% |
| Rebecca | 10/10 | 2088 days | 4% |
| Lisa J | 9/10 | 2118 days | 4% |
| sharon armstrong | 10/10 | 2118 days | 4% |
| Roy Swan | 10/10 | 2149 days | 4% |
| Kate | 9/10 | 2180 days | 4% |
| Lucy | 8/10 | 2180 days | 4% |
| Celeste | 8/10 | 2302 days | 3% |
| Serena | 6/10 | 2331 days | 3% |
| Emily | 7/10 | 2331 days | 3% |
| Mike Smith | 7/10 | 2362 days | 3% |
| Almudena | 3/10 | 2362 days | 1% |
| Stuart | 7/10 | 2393 days | 3% |
| Isadora | 8/10 | 2393 days | 3% |
| Bert | 7/10 | 2393 days | 3% |
| Silly American | 9/10 | 2393 days | 3% |
| Luis Vigil Vidal | 6/10 | 2423 days | 3% |
| Lianne | 8/10 | 2454 days | 3% |
| Sven | 7/10 | 2484 days | 3% |
| Steve Mac | 7/10 | 2484 days | 3% |
| Alison | 10/10 | 2576 days | 3% |
| Becca | 7/10 | 2607 days | 3% |
| David Wilson | 8/10 | 2607 days | 3% |
| Lucy751 | 7/10 | 2668 days | 2% |
| Matthias | 8/10 | 2696 days | 3% |
| Courtney | 8/10 | 2696 days | 3% |
| Johnston’s | 8/10 | 2819 days | 2% |
| The Flip Flop Family | 5/10 | 2849 days | 2% |
| Tiago | 7/10 | 2880 days | 2% |
| Claudia | 8/10 | 2880 days | 2% |
| jarren Verbeek | 9/10 | 2911 days | 2% |
| A Brad in a van | 7/10 | 2941 days | 2% |
| ascotandanaussie | 6/10 | 3002 days | 2% |
| jofa972 | 8/10 | 3002 days | 2% |
| Luis Vigil Vidal | 6/10 | 3075 days | 0% |
| Debbie Lesurf | 9/10 | 3130 days | 2% |
| Stefan Hohmann | 8/10 | 3145 days | 2% |
| Jasmine Andrew | 7/10 | 3179 days | 1% |
| Diana Fuenco | 7/10 | 3199 days | 1% |
| Matthias Wohlgemuth | 2/10 | 3440 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Government Gardens Thermal Area does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
7.06% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.