Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Government Gardens Thermal Area.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Government Gardens Thermal Area
Valid Reviews
79 Valid Reviews
The Government Gardens Thermal Area experience has a total of 83 reviews. There are 79 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 79 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 79 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
9% |
| 9/10 | 12 |
|
15% |
| 8/10 | 16 |
|
20% |
| 7/10 | 21 |
|
27% |
| 6/10 | 11 |
|
14% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 3 |
|
4% |
| 1/10 | 0 |
|
0% |
71.65% Average
The raw data average (mean) for all the Government Gardens Thermal Area valid reviews is 71.65% and is based on 79 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
71.34%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jiri | 7/10 | 40 days | 94% |
| Laure | 2/10 | 40 days | 46% |
| Laura (UK) | 10/10 | 162 days | 100% |
| Elodie | 7/10 | 162 days | 93% |
| Lotto | 10/10 | 193 days | 99% |
| sylas | 4/10 | 282 days | 63% |
| Kaylee | 8/10 | 313 days | 94% |
| Kathy from Australia | 9/10 | 313 days | 95% |
| Camper | 4/10 | 313 days | 62% |
| Berdien | 6/10 | 344 days | 81% |
| Charlotte | 6/10 | 374 days | 80% |
| Freeze | 2/10 | 374 days | 42% |
| rosairwinclark@hotmail.co.uk | 6/10 | 374 days | 80% |
| Walvins | 5/10 | 405 days | 70% |
| El and Em | 9/10 | 497 days | 86% |
| Mel. | 7/10 | 588 days | 76% |
| Paula | 5/10 | 619 days | 60% |
| Rya | 10/10 | 648 days | 77% |
| KERL-travelers | 7/10 | 648 days | 72% |
| Jan | 7/10 | 710 days | 67% |
| tortuga | 8/10 | 710 days | 71% |
| Becks | 5/10 | 740 days | 53% |
| Henry | 9/10 | 832 days | 60% |
| Marg Dale | 7/10 | 863 days | 54% |
| D&S | 9/10 | 863 days | 57% |
| Taylor Russell | 5/10 | 924 days | 39% |
| erica | 6/10 | 954 days | 42% |
| Clem | 6/10 | 954 days | 42% |
| Katie | 7/10 | 954 days | 45% |
| Sarah | 8/10 | 985 days | 44% |
| Weronika | 9/10 | 985 days | 45% |
| Helen E | 8/10 | 985 days | 44% |
| Suzanne p | 9/10 | 985 days | 45% |
| Gilles | 6/10 | 1044 days | 34% |
| Terry | 8/10 | 1105 days | 34% |
| BonnieBE | 5/10 | 1136 days | 24% |
| RosieW | 6/10 | 1228 days | 21% |
| Rachel Leghorn | 7/10 | 1319 days | 18% |
| Sharlene | 9/10 | 1440 days | 13% |
| Ashleigh | 7/10 | 1715 days | 4% |
| Rebecca | 10/10 | 1866 days | 4% |
| Lisa J | 9/10 | 1896 days | 4% |
| sharon armstrong | 10/10 | 1896 days | 4% |
| Roy Swan | 10/10 | 1927 days | 4% |
| Kate | 9/10 | 1958 days | 4% |
| Lucy | 8/10 | 1958 days | 4% |
| Celeste | 8/10 | 2080 days | 3% |
| Serena | 6/10 | 2109 days | 3% |
| Emily | 7/10 | 2109 days | 3% |
| Mike Smith | 7/10 | 2140 days | 3% |
| Almudena | 3/10 | 2140 days | 1% |
| Stuart | 7/10 | 2171 days | 3% |
| Isadora | 8/10 | 2171 days | 3% |
| Bert | 7/10 | 2171 days | 3% |
| Silly American | 9/10 | 2171 days | 3% |
| Luis Vigil Vidal | 6/10 | 2201 days | 3% |
| Lianne | 8/10 | 2232 days | 3% |
| Sven | 7/10 | 2262 days | 3% |
| Steve Mac | 7/10 | 2262 days | 3% |
| Alison | 10/10 | 2354 days | 3% |
| Becca | 7/10 | 2385 days | 3% |
| David Wilson | 8/10 | 2385 days | 3% |
| Lucy751 | 7/10 | 2446 days | 3% |
| Matthias | 8/10 | 2474 days | 3% |
| Courtney | 8/10 | 2474 days | 3% |
| Johnston’s | 8/10 | 2597 days | 2% |
| The Flip Flop Family | 5/10 | 2627 days | 2% |
| Tiago | 7/10 | 2658 days | 2% |
| Claudia | 8/10 | 2658 days | 2% |
| jarren Verbeek | 9/10 | 2689 days | 2% |
| A Brad in a van | 7/10 | 2719 days | 2% |
| ascotandanaussie | 6/10 | 2780 days | 2% |
| jofa972 | 8/10 | 2780 days | 2% |
| Luis Vigil Vidal | 6/10 | 2853 days | 0% |
| Debbie Lesurf | 9/10 | 2908 days | 2% |
| Stefan Hohmann | 8/10 | 2923 days | 2% |
| Jasmine Andrew | 7/10 | 2957 days | 2% |
| Diana Fuenco | 7/10 | 2977 days | 2% |
| Matthias Wohlgemuth | 2/10 | 3218 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Government Gardens Thermal Area does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
6.29% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.