Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Government Gardens Thermal Area.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Government Gardens Thermal Area
Valid Reviews
86 Valid Reviews
The Government Gardens Thermal Area experience has a total of 89 reviews. There are 86 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 86 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 86 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
10% |
| 9/10 | 13 |
|
15% |
| 8/10 | 17 |
|
20% |
| 7/10 | 21 |
|
24% |
| 6/10 | 12 |
|
14% |
| 5/10 | 6 |
|
7% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 5 |
|
6% |
| 1/10 | 0 |
|
0% |
71.28% Average
The raw data average (mean) for all the Government Gardens Thermal Area valid reviews is 71.28% and is based on 86 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
71.09%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Ryan MacDonald | 10/10 | 38 days | 100% |
| Kiara Hamis | 2/10 | 221 days | 44% |
| Westysdownunder | 6/10 | 252 days | 83% |
| Natalia | 8/10 | 311 days | 93% |
| Anna | 2/10 | 311 days | 43% |
| Kaitlyn Lieschke | 9/10 | 372 days | 91% |
| Jiri | 7/10 | 403 days | 84% |
| Laure | 2/10 | 403 days | 41% |
| Laura (UK) | 10/10 | 525 days | 84% |
| Elodie | 7/10 | 525 days | 78% |
| Lotto | 10/10 | 556 days | 82% |
| sylas | 4/10 | 645 days | 50% |
| Kaylee | 8/10 | 676 days | 72% |
| Kathy from Australia | 9/10 | 676 days | 73% |
| Camper | 4/10 | 676 days | 48% |
| Berdien | 6/10 | 707 days | 61% |
| Charlotte | 6/10 | 737 days | 59% |
| Freeze | 2/10 | 737 days | 31% |
| rosairwinclark@hotmail.co.uk | 6/10 | 737 days | 59% |
| Walvins | 5/10 | 768 days | 50% |
| El and Em | 9/10 | 860 days | 57% |
| Mel. | 7/10 | 951 days | 45% |
| Paula | 5/10 | 982 days | 34% |
| Rya | 10/10 | 1011 days | 42% |
| KERL-travelers | 7/10 | 1011 days | 39% |
| Jan | 7/10 | 1073 days | 34% |
| tortuga | 8/10 | 1073 days | 36% |
| Becks | 5/10 | 1103 days | 26% |
| Henry | 9/10 | 1195 days | 27% |
| Marg Dale | 7/10 | 1226 days | 23% |
| D&S | 9/10 | 1226 days | 25% |
| Taylor Russell | 5/10 | 1287 days | 16% |
| erica | 6/10 | 1317 days | 16% |
| Clem | 6/10 | 1317 days | 16% |
| Katie | 7/10 | 1317 days | 18% |
| Sarah | 8/10 | 1348 days | 17% |
| Weronika | 9/10 | 1348 days | 17% |
| Helen E | 8/10 | 1348 days | 17% |
| Suzanne p | 9/10 | 1348 days | 17% |
| Gilles | 6/10 | 1407 days | 12% |
| Terry | 8/10 | 1468 days | 11% |
| BonnieBE | 5/10 | 1499 days | 8% |
| RosieW | 6/10 | 1591 days | 6% |
| Rachel Leghorn | 7/10 | 1682 days | 5% |
| Sharlene | 9/10 | 1803 days | 4% |
| Ashleigh | 7/10 | 2078 days | 4% |
| Rick Percival | 10/10 | 2137 days | 4% |
| Rebecca | 10/10 | 2229 days | 4% |
| Lisa J | 9/10 | 2259 days | 3% |
| sharon armstrong | 10/10 | 2259 days | 3% |
| Roy Swan | 10/10 | 2290 days | 3% |
| Kate | 9/10 | 2321 days | 3% |
| Lucy | 8/10 | 2321 days | 3% |
| Celeste | 8/10 | 2443 days | 3% |
| Serena | 6/10 | 2472 days | 3% |
| Emily | 7/10 | 2472 days | 3% |
| Mike Smith | 7/10 | 2503 days | 3% |
| Almudena | 3/10 | 2503 days | 1% |
| Stuart | 7/10 | 2534 days | 3% |
| Isadora | 8/10 | 2534 days | 3% |
| Bert | 7/10 | 2534 days | 3% |
| Silly American | 9/10 | 2534 days | 3% |
| Luis Vigil Vidal | 6/10 | 2564 days | 2% |
| Lianne | 8/10 | 2595 days | 3% |
| Sven | 7/10 | 2625 days | 3% |
| Steve Mac | 7/10 | 2625 days | 3% |
| Alison | 10/10 | 2717 days | 3% |
| Becca | 7/10 | 2748 days | 2% |
| David Wilson | 8/10 | 2748 days | 2% |
| Lucy751 | 7/10 | 2809 days | 2% |
| Matthias | 8/10 | 2837 days | 2% |
| Courtney | 8/10 | 2837 days | 2% |
| Johnston’s | 8/10 | 2960 days | 2% |
| The Flip Flop Family | 5/10 | 2990 days | 1% |
| Tiago | 7/10 | 3021 days | 2% |
| Claudia | 8/10 | 3021 days | 2% |
| jarren Verbeek | 9/10 | 3052 days | 2% |
| A Brad in a van | 7/10 | 3082 days | 2% |
| ascotandanaussie | 6/10 | 3143 days | 1% |
| jofa972 | 8/10 | 3143 days | 2% |
| Luis Vigil Vidal | 6/10 | 3216 days | 0% |
| Debbie Lesurf | 9/10 | 3271 days | 1% |
| Stefan Hohmann | 8/10 | 3286 days | 1% |
| Jasmine Andrew | 7/10 | 3320 days | 1% |
| Diana Fuenco | 7/10 | 3340 days | 1% |
| Matthias Wohlgemuth | 2/10 | 3581 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Government Gardens Thermal Area does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
6.41% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.