G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Government Gardens Thermal Area.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Government Gardens Thermal Area
Valid Reviews
84 Valid Reviews
The Government Gardens Thermal Area experience has a total of 87 reviews. There are 84 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 84 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 84 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
10% |
| 9/10 | 13 |
|
15% |
| 8/10 | 17 |
|
20% |
| 7/10 | 21 |
|
25% |
| 6/10 | 12 |
|
14% |
| 5/10 | 6 |
|
7% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 4 |
|
5% |
| 1/10 | 0 |
|
0% |
71.55% Average
The raw data average (mean) for all the Government Gardens Thermal Area valid reviews is 71.55% and is based on 84 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
71.00%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Westysdownunder | 6/10 | 31 days | 88% |
| Natalia | 8/10 | 90 days | 100% |
| Anna | 2/10 | 90 days | 46% |
| Kaitlyn Lieschke | 9/10 | 151 days | 100% |
| Jiri | 7/10 | 182 days | 93% |
| Laure | 2/10 | 182 days | 45% |
| Laura (UK) | 10/10 | 304 days | 97% |
| Elodie | 7/10 | 304 days | 90% |
| Lotto | 10/10 | 335 days | 96% |
| sylas | 4/10 | 424 days | 60% |
| Kaylee | 8/10 | 455 days | 88% |
| Kathy from Australia | 9/10 | 455 days | 89% |
| Camper | 4/10 | 455 days | 59% |
| Berdien | 6/10 | 486 days | 76% |
| Charlotte | 6/10 | 516 days | 75% |
| Freeze | 2/10 | 516 days | 39% |
| rosairwinclark@hotmail.co.uk | 6/10 | 516 days | 75% |
| Walvins | 5/10 | 547 days | 64% |
| El and Em | 9/10 | 639 days | 78% |
| Mel. | 7/10 | 730 days | 66% |
| Paula | 5/10 | 761 days | 52% |
| Rya | 10/10 | 790 days | 66% |
| KERL-travelers | 7/10 | 790 days | 61% |
| Jan | 7/10 | 852 days | 55% |
| tortuga | 8/10 | 852 days | 58% |
| Becks | 5/10 | 882 days | 43% |
| Henry | 9/10 | 974 days | 46% |
| Marg Dale | 7/10 | 1005 days | 41% |
| D&S | 9/10 | 1005 days | 43% |
| Taylor Russell | 5/10 | 1066 days | 29% |
| erica | 6/10 | 1096 days | 30% |
| Clem | 6/10 | 1096 days | 30% |
| Katie | 7/10 | 1096 days | 33% |
| Sarah | 8/10 | 1127 days | 32% |
| Weronika | 9/10 | 1127 days | 33% |
| Helen E | 8/10 | 1127 days | 32% |
| Suzanne p | 9/10 | 1127 days | 33% |
| Gilles | 6/10 | 1186 days | 24% |
| Terry | 8/10 | 1247 days | 23% |
| BonnieBE | 5/10 | 1278 days | 16% |
| RosieW | 6/10 | 1370 days | 14% |
| Rachel Leghorn | 7/10 | 1461 days | 11% |
| Sharlene | 9/10 | 1582 days | 8% |
| Ashleigh | 7/10 | 1857 days | 4% |
| Rick Percival | 10/10 | 1916 days | 4% |
| Rebecca | 10/10 | 2008 days | 4% |
| Lisa J | 9/10 | 2038 days | 4% |
| sharon armstrong | 10/10 | 2038 days | 4% |
| Roy Swan | 10/10 | 2069 days | 4% |
| Kate | 9/10 | 2100 days | 4% |
| Lucy | 8/10 | 2100 days | 4% |
| Celeste | 8/10 | 2222 days | 3% |
| Serena | 6/10 | 2251 days | 3% |
| Emily | 7/10 | 2251 days | 3% |
| Mike Smith | 7/10 | 2282 days | 3% |
| Almudena | 3/10 | 2282 days | 1% |
| Stuart | 7/10 | 2313 days | 3% |
| Isadora | 8/10 | 2313 days | 3% |
| Bert | 7/10 | 2313 days | 3% |
| Silly American | 9/10 | 2313 days | 3% |
| Luis Vigil Vidal | 6/10 | 2343 days | 3% |
| Lianne | 8/10 | 2374 days | 3% |
| Sven | 7/10 | 2404 days | 3% |
| Steve Mac | 7/10 | 2404 days | 3% |
| Alison | 10/10 | 2496 days | 3% |
| Becca | 7/10 | 2527 days | 3% |
| David Wilson | 8/10 | 2527 days | 3% |
| Lucy751 | 7/10 | 2588 days | 2% |
| Matthias | 8/10 | 2616 days | 3% |
| Courtney | 8/10 | 2616 days | 3% |
| Johnston’s | 8/10 | 2739 days | 2% |
| The Flip Flop Family | 5/10 | 2769 days | 2% |
| Tiago | 7/10 | 2800 days | 2% |
| Claudia | 8/10 | 2800 days | 2% |
| jarren Verbeek | 9/10 | 2831 days | 2% |
| A Brad in a van | 7/10 | 2861 days | 2% |
| ascotandanaussie | 6/10 | 2922 days | 2% |
| jofa972 | 8/10 | 2922 days | 2% |
| Luis Vigil Vidal | 6/10 | 2995 days | 0% |
| Debbie Lesurf | 9/10 | 3050 days | 2% |
| Stefan Hohmann | 8/10 | 3065 days | 2% |
| Jasmine Andrew | 7/10 | 3099 days | 1% |
| Diana Fuenco | 7/10 | 3119 days | 1% |
| Matthias Wohlgemuth | 2/10 | 3360 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Government Gardens Thermal Area does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
6.46% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.