Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mitai Maori Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mitai Maori Village
Valid Reviews
147 Valid Reviews
The Mitai Maori Village experience has a total of 147 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 147 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
20% |
| 9/10 | 43 |
|
29% |
| 8/10 | 34 |
|
23% |
| 7/10 | 19 |
|
13% |
| 6/10 | 12 |
|
8% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
81.36% Average
The raw data average (mean) for all the Mitai Maori Village valid reviews is 81.36% and is based on 147 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
135 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 147 valid reviews, the experience has 135 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 135 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
19% |
| 9/10 | 39 |
|
29% |
| 8/10 | 31 |
|
23% |
| 7/10 | 17 |
|
13% |
| 6/10 | 12 |
|
9% |
| 5/10 | 6 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
80.89% Average
The raw data average (mean) for all the Mitai Maori Village face-to-face reviews is 80.89% and is based on 135 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.78%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michele Geillon | 10/10 | 3729 days | 100% |
| Stephanie Still | 8/10 | 3745 days | 94% |
| Anna Scholten | 8/10 | 3784 days | 86% |
| Sascha Daub | 9/10 | 3785 days | 87% |
| Ulli | 6/10 | 3789 days | 71% |
| Bram and Laura | 7/10 | 4211 days | 0% |
| Lagarde | 9/10 | 4453 days | 71% |
| Florian Littmann | 7/10 | 4516 days | 64% |
| Anna | 7/10 | 4516 days | 64% |
| Celine Darde | 6/10 | 4526 days | 57% |
| Ludovic Denee | 6/10 | 4526 days | 57% |
| Constanze | 10/10 | 4855 days | 72% |
| Soren and Inelase Lindhardbell | 9/10 | 4923 days | 71% |
| Soren and Inelase Lindhardbell | 9/10 | 4923 days | 71% |
| Wouter Trumpie | 7/10 | 4930 days | 64% |
| Timo Maschke | 9/10 | 4932 days | 71% |
| Cennart ud Brock | 8/10 | 4940 days | 70% |
| Alexander Klein | 6/10 | 4945 days | 57% |
| Thibault Bonenfant | 10/10 | 4947 days | 72% |
| Roshnie | 8/10 | 4971 days | 70% |
| Moss | 9/10 | 5201 days | 71% |
| Paul & Jayne Smith | 5/10 | 5226 days | 47% |
| Tamara McVey | 10/10 | 5228 days | 72% |
| M H Hansen | 5/10 | 5228 days | 47% |
| Dirk & Marlene | 9/10 | 5228 days | 71% |
| Lesley Nicolas | 9/10 | 5228 days | 71% |
| Hans Oudenbroek | 7/10 | 5230 days | 64% |
| Hayo Heerink | 8/10 | 5231 days | 70% |
| de Weijer | 2/10 | 5233 days | 15% |
| Magda Savels | 9/10 | 5238 days | 71% |
| Dugald McCallum | 10/10 | 5244 days | 72% |
| van Rees | 8/10 | 5316 days | 70% |
| John & Myra Sloan | 2/10 | 5316 days | 15% |
| Ron & Hannah de Reuver | 5/10 | 5321 days | 47% |
| GenH | 7/10 | 5551 days | 64% |
| Zoe Barker | 6/10 | 5556 days | 57% |
| Knapen | 7/10 | 5562 days | 64% |
| Jason & Beth Berlin | 10/10 | 5568 days | 72% |
| Nicola Thackray | 9/10 | 5569 days | 71% |
| Gillian Powell | 8/10 | 5583 days | 70% |
| J Blake | 9/10 | 5586 days | 71% |
| Adam Hayley | 5/10 | 5594 days | 47% |
| Valerie | 10/10 | 5596 days | 72% |
| Annie Pennington | 8/10 | 5597 days | 70% |
| Tayler Gray | 5/10 | 5597 days | 47% |
| Rich Butler | 4/10 | 5600 days | 36% |
| Seifert | 10/10 | 5602 days | 72% |
| Henrik Petersen | 8/10 | 5603 days | 70% |
| Barry | 9/10 | 5603 days | 71% |
| Petersen | 10/10 | 5603 days | 72% |
| Elinor Bell | 6/10 | 5605 days | 57% |
| Clamdine | 8/10 | 5605 days | 70% |
| Emma Wilkinson | 9/10 | 5609 days | 71% |
| Jenny | 8/10 | 5611 days | 70% |
| janrip | 9/10 | 5672 days | 71% |
| allesca | 9/10 | 5733 days | 71% |
| Jon van Hanten | 8/10 | 5872 days | 70% |
| Charli Skinner | 8/10 | 5877 days | 70% |
| Katy | 7/10 | 5880 days | 64% |
| Jake Webster | 4/10 | 5933 days | 36% |
| Andy & Louise Dutton | 9/10 | 5934 days | 71% |
| Andy | 7/10 | 5937 days | 64% |
| Matt Roper | 9/10 | 5938 days | 71% |
| Michele Prevost | 9/10 | 5942 days | 71% |
| Gerhard Kronen | 6/10 | 5944 days | 57% |
| snodge | 9/10 | 5947 days | 71% |
| Barbara Peddie | 8/10 | 5947 days | 70% |
| Wender Jakoleseu | 8/10 | 5949 days | 70% |
| M and H Lunn | 8/10 | 5956 days | 70% |
| Johan | 10/10 | 5957 days | 72% |
| Roger Trusedale | 9/10 | 5957 days | 71% |
| Will Jemma | 8/10 | 5960 days | 70% |
| David Rich | 9/10 | 5960 days | 71% |
| Lousie Hug | 9/10 | 5961 days | 71% |
| Anne Veser | 10/10 | 5967 days | 72% |
| Caitriona Doyle | 9/10 | 5969 days | 71% |
| Pam K | 10/10 | 5974 days | 72% |
| Douglas Kirby | 9/10 | 5988 days | 71% |
| Annemiek and Rianne | 9/10 | 5988 days | 71% |
| Connie Graae | 8/10 | 5992 days | 70% |
| Torsten Gehrke | 7/10 | 5992 days | 64% |
| maleta | 7/10 | 6058 days | 64% |
| canadianislandgirl | 8/10 | 6067 days | 70% |
| bhb | 8/10 | 6098 days | 70% |
| mizzsharon | 10/10 | 6098 days | 72% |
| bondd | 10/10 | 6146 days | 72% |
| Andrew | 7/10 | 6251 days | 64% |
| MorganK | 8/10 | 6273 days | 70% |
| BouterG | 9/10 | 6277 days | 71% |
| straw64 | 8/10 | 6281 days | 70% |
| caroldarren | 8/10 | 6281 days | 70% |
| Adi | 10/10 | 6281 days | 72% |
| Jake1 | 8/10 | 6283 days | 70% |
| Katharina | 9/10 | 6285 days | 71% |
| AlbertF | 7/10 | 6287 days | 64% |
| LosItaly | 10/10 | 6293 days | 72% |
| ClodaghM | 7/10 | 6298 days | 64% |
| Andrew Wilson | 9/10 | 6298 days | 71% |
| Robert | 7/10 | 6304 days | 64% |
| Maria | 8/10 | 6304 days | 70% |
| JohnE | 5/10 | 6307 days | 47% |
| RachelR | 8/10 | 6314 days | 70% |
| DavidMurray | 10/10 | 6315 days | 72% |
| Lorna | 9/10 | 6330 days | 71% |
| NinaH1 | 9/10 | 6331 days | 71% |
| Bruce | 8/10 | 6331 days | 70% |
| Katy | 6/10 | 6331 days | 57% |
| Daniel | 6/10 | 6340 days | 57% |
| ArnarF | 8/10 | 6340 days | 70% |
| SonjaS | 9/10 | 6340 days | 71% |
| HenkR | 8/10 | 6340 days | 70% |
| Salick | 6/10 | 6345 days | 57% |
| Corien | 7/10 | 6345 days | 64% |
| Stijn | 8/10 | 6348 days | 70% |
| Andie | 9/10 | 6353 days | 71% |
| Amy | 9/10 | 6359 days | 71% |
| Zylstra | 9/10 | 6361 days | 71% |
| Melinda | 7/10 | 6365 days | 64% |
| landlord | 9/10 | 6368 days | 71% |
| Helen | 8/10 | 6393 days | 70% |
| David | 9/10 | 6394 days | 71% |
| Tony | 10/10 | 6398 days | 72% |
| Paul | 10/10 | 6398 days | 72% |
| Sabrina | 9/10 | 6412 days | 71% |
| Hanna | 8/10 | 6426 days | 70% |
| Gayle | 9/10 | 6438 days | 71% |
| Rebekka | 10/10 | 6444 days | 72% |
| Gemma | 10/10 | 6447 days | 72% |
| Jeni | 9/10 | 6467 days | 71% |
| Daniela Bell | 7/10 | 6487 days | 64% |
| fgregory | 10/10 | 6543 days | 72% |
| Liz Brown | 10/10 | 6617 days | 72% |
| Naoko | 10/10 | 6647 days | 72% |
| Ivan | 10/10 | 6709 days | 72% |
| Jenny Hulsebosch | 9/10 | 6709 days | 71% |
| Gail | 10/10 | 6727 days | 72% |
| Stella | 9/10 | 6750 days | 71% |
| marie-pier Poulin | 10/10 | 6751 days | 72% |
| Michelle Orr | 10/10 | 6763 days | 72% |
| Kevin | 6/10 | 6766 days | 57% |
| JanKovar | 10/10 | 6999 days | 72% |
| Flinders | 7/10 | 7005 days | 64% |
| Dave | 8/10 | 7011 days | 70% |
| Janning | 8/10 | 7017 days | 70% |
| Hannah | 9/10 | 7021 days | 71% |
| KikiNelissen | 9/10 | 7059 days | 71% |
| Geert | 6/10 | 7061 days | 57% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mitai Maori Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.26% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 114 days. However the Mitai Maori Village experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mitai Maori Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.23% |
| 198 | -2.24% |
| 199 | -2.25% |
| 200 | -2.26% |
| 201 | -2.27% |
| 202 | -2.29% |
| 203 | -2.30% |
| … | … |
Balancing Adjustment
2.86% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.