Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mode Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mode Rentals
Valid Reviews
201 Valid Reviews
The Mode Rentals experience has a total of 213 reviews. There are 201 valid reviews that are included when calculating the ranking score and 12 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 201 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 201 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 131 |
|
65% |
| 9/10 | 32 |
|
16% |
| 8/10 | 12 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 3 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
0% |
| 1/10 | 16 |
|
8% |
87.31% Average
The raw data average (mean) for all the Mode Rentals valid reviews is 87.31% and is based on 201 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
72.22%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sheryl | 1/10 | 324 days | 58% |
| Kyle | 1/10 | 689 days | 45% |
| Mode are scammers | 6/10 | 749 days | 90% |
| David | 10/10 | 780 days | 100% |
| Junhong | 5/10 | 841 days | 70% |
| Graham | 2/10 | 964 days | 33% |
| David | 1/10 | 1145 days | 19% |
| Ruki Eddie | 3/10 | 1237 days | 21% |
| Shell G | 9/10 | 1298 days | 32% |
| Susan N | 10/10 | 1359 days | 27% |
| Lee MacDonald | 10/10 | 1359 days | 27% |
| Elizabeth S | 10/10 | 1420 days | 22% |
| Deb Weston | 1/10 | 1420 days | 9% |
| Yulene | 10/10 | 1479 days | 18% |
| Joanne Pryor | 10/10 | 1816 days | 8% |
| Arsalan | 1/10 | 1906 days | 3% |
| Ian Viney | 9/10 | 1936 days | 7% |
| Richard Williams | 9/10 | 1936 days | 7% |
| Vicki MacPherson | 10/10 | 2028 days | 7% |
| BWishart | 8/10 | 2181 days | 6% |
| MS | 9/10 | 2181 days | 7% |
| Jon Petrie | 9/10 | 2210 days | 6% |
| John Bassett | 10/10 | 2241 days | 6% |
| Bevan Read | 9/10 | 2241 days | 6% |
| Jenn Howell | 10/10 | 2241 days | 6% |
| Inoke Afeaki | 8/10 | 2241 days | 6% |
| Nigel Topping | 9/10 | 2272 days | 6% |
| Tomoko | 8/10 | 2272 days | 6% |
| LB | 10/10 | 2272 days | 6% |
| Alice | 10/10 | 2272 days | 6% |
| Henrik Gustafsson | 10/10 | 2272 days | 6% |
| Disappointed | 3/10 | 2272 days | 3% |
| Jane | 10/10 | 2272 days | 6% |
| Leisa Ferry | 10/10 | 2302 days | 6% |
| Mike | 8/10 | 2302 days | 6% |
| Frickelo | 10/10 | 2302 days | 6% |
| J Walters | 1/10 | 2333 days | 2% |
| Nienna | 1/10 | 2333 days | 2% |
| Neihana | 1/10 | 2486 days | 2% |
| Keriana | 1/10 | 2486 days | 2% |
| Robyn Cameron | 9/10 | 2516 days | 6% |
| Fil . f | 1/10 | 2547 days | 2% |
| Thilo Koehler | 1/10 | 2575 days | 2% |
| Florian Reindl | 1/10 | 2606 days | 2% |
| KL | 1/10 | 2637 days | 2% |
| Jodi I | 10/10 | 2637 days | 5% |
| David | 10/10 | 2637 days | 5% |
| Mel | 1/10 | 2667 days | 2% |
| Marz Rose Alan | 10/10 | 2728 days | 5% |
| Razz | 8/10 | 2728 days | 5% |
| Michael Roberts | 1/10 | 2790 days | 2% |
| Ian Kennedy | 9/10 | 2790 days | 5% |
| K Watkins | 10/10 | 2820 days | 5% |
| Anna Waiheke | 10/10 | 2881 days | 4% |
| joso | 4/10 | 2940 days | 3% |
| Scott Roger | 10/10 | 2971 days | 4% |
| George Stanley | 10/10 | 2971 days | 4% |
| Jeroen B | 10/10 | 2971 days | 4% |
| Martin Sotola | 10/10 | 3002 days | 4% |
| jadene aranui | 10/10 | 3032 days | 4% |
| Cindy Teghtmeyer | 8/10 | 3032 days | 4% |
| Chaten Garg | 10/10 | 3124 days | 4% |
| Kevin Hughes | 9/10 | 3155 days | 4% |
| Carl Page | 10/10 | 3185 days | 4% |
| andrew riddington | 9/10 | 3185 days | 4% |
| Leena Returns | 10/10 | 3185 days | 4% |
| Sanchita Sachdeva | 10/10 | 3216 days | 3% |
| Craig David | 10/10 | 3216 days | 3% |
| Ronald Jelsma | 10/10 | 3277 days | 3% |
| Kekoa Ledesma | 8/10 | 3305 days | 3% |
| Liezl Vervloet | 10/10 | 3336 days | 3% |
| Kenneth Barlow | 10/10 | 3397 days | 3% |
| Papa Mack | 10/10 | 3428 days | 3% |
| Christine Cole | 10/10 | 3428 days | 3% |
| alexandra lefebvre | 10/10 | 3428 days | 3% |
| Jipsy Jackson | 10/10 | 3489 days | 3% |
| Vanisha Goundar | 10/10 | 3489 days | 3% |
| Zoe Cole | 10/10 | 3520 days | 3% |
| Beth-Anne Bennett | 8/10 | 3550 days | 2% |
| Kyla Tinetti | 9/10 | 3550 days | 2% |
| Debra Panitz | 10/10 | 3550 days | 2% |
| Wayne Parsloe | 10/10 | 3581 days | 2% |
| shirley silby | 10/10 | 3611 days | 2% |
| Bron Bron | 10/10 | 3611 days | 2% |
| Denise Nortier | 10/10 | 3611 days | 2% |
| Gerhard van Emmenes | 10/10 | 3611 days | 2% |
| Torben Rosenberg | 10/10 | 3611 days | 2% |
| Milan Gagic | 10/10 | 3642 days | 2% |
| dave todd | 7/10 | 3642 days | 2% |
| Mario | 10/10 | 3642 days | 2% |
| Tomas Marcusson | 8/10 | 3642 days | 2% |
| Richard Heginbotham | 7/10 | 3671 days | 2% |
| Alex Macdonald | 9/10 | 3671 days | 2% |
| Emma Bennett | 10/10 | 3671 days | 2% |
| Marius | 10/10 | 3671 days | 2% |
| Kevin Bailey | 10/10 | 3671 days | 2% |
| Pierre CHONGUE | 9/10 | 3671 days | 2% |
| Robert Trezise | 9/10 | 3671 days | 2% |
| Dave Cockfoster | 9/10 | 3702 days | 2% |
| Michael Lee | 9/10 | 3702 days | 2% |
| Maggie Burgess | 10/10 | 3702 days | 2% |
| Lynollie Smith | 8/10 | 3702 days | 2% |
| Dodie | 4/10 | 3702 days | 1% |
| Ron&Ma Nicholls | 10/10 | 3702 days | 2% |
| paulmiles | 9/10 | 3702 days | 2% |
| Mark & Leigh Figgitt | 8/10 | 3702 days | 2% |
| ALLAN BARCLAY | 10/10 | 3702 days | 2% |
| lesley Drane | 10/10 | 3702 days | 2% |
| Rob Hazelden | 10/10 | 3702 days | 2% |
| Tina West | 10/10 | 3702 days | 2% |
| Catherine Jones | 9/10 | 3733 days | 2% |
| Rogan Mexted | 9/10 | 3733 days | 2% |
| Mikko Puro | 9/10 | 3763 days | 2% |
| Karen | 10/10 | 3763 days | 2% |
| Alex Bleasdale | 9/10 | 3763 days | 2% |
| Ray Strong | 10/10 | 3763 days | 2% |
| Mohit Mehta | 9/10 | 3794 days | 2% |
| C. Whittle | 4/10 | 3794 days | 1% |
| Keith Jones | 10/10 | 3794 days | 2% |
| Jen Boote | 10/10 | 3824 days | 2% |
| Tim Beresford | 8/10 | 3824 days | 2% |
| austraroma | 10/10 | 3855 days | 2% |
| AMRINDER SINGH | 10/10 | 3855 days | 2% |
| K Lee | 10/10 | 3855 days | 2% |
| Melani Mark | 10/10 | 3886 days | 1% |
| Karina Greenall | 10/10 | 3916 days | 1% |
| Cam Frenchy | 10/10 | 3916 days | 1% |
| Dan NIELSEN | 10/10 | 3916 days | 1% |
| Wood Family | 9/10 | 3916 days | 1% |
| Richard Drake | 10/10 | 3947 days | 1% |
| Ruth | 10/10 | 3947 days | 1% |
| Sivoki Nofoakifolau | 10/10 | 3947 days | 1% |
| Pranav Pota | 10/10 | 3977 days | 1% |
| rob c | 9/10 | 3977 days | 1% |
| hrhind | 10/10 | 3977 days | 1% |
| Oakley Miller | 10/10 | 4008 days | 1% |
| Mary Halligan | 9/10 | 4008 days | 1% |
| Rakesh Barabari | 10/10 | 4008 days | 1% |
| Richard Thomson | 10/10 | 4008 days | 1% |
| james wightman | 10/10 | 4008 days | 1% |
| Jean Capron | 10/10 | 4008 days | 1% |
| Adam | 10/10 | 4036 days | 1% |
| Rhonda steel | 10/10 | 4036 days | 1% |
| Peter Utting | 10/10 | 4036 days | 1% |
| Susan Chambers | 9/10 | 4036 days | 1% |
| Linda Johnstone | 10/10 | 4036 days | 1% |
| Karen Petersen | 10/10 | 4036 days | 1% |
| Michael Sutton | 10/10 | 4067 days | 1% |
| Jo Leo | 9/10 | 4067 days | 1% |
| Jen Turinui | 10/10 | 4067 days | 1% |
| Cheung Laikum | 10/10 | 4067 days | 1% |
| George Cowan | 10/10 | 4067 days | 1% |
| Gwatkin Ratnam | 10/10 | 4067 days | 1% |
| Susan | 10/10 | 4067 days | 1% |
| Sharon Ashby | 10/10 | 4067 days | 1% |
| sandeep singh | 10/10 | 4067 days | 1% |
| alisa taualofa | 10/10 | 4067 days | 1% |
| Sigurgeir Thoroddsen | 10/10 | 4067 days | 1% |
| Seini Ahoafi | 10/10 | 4067 days | 1% |
| nicole ramsey | 10/10 | 4067 days | 1% |
| Caroline Mayo | 10/10 | 4067 days | 1% |
| Hannes Danzl | 10/10 | 4098 days | 1% |
| Winzhi Loh | 10/10 | 4098 days | 1% |
| peterferry | 9/10 | 4098 days | 1% |
| Vad Boz | 10/10 | 4098 days | 1% |
| Karen | 10/10 | 4098 days | 1% |
| Cameron Spence | 10/10 | 4098 days | 1% |
| whitney girard | 10/10 | 4098 days | 1% |
| Jason Xie | 10/10 | 4128 days | 1% |
| funcowt | 10/10 | 4128 days | 1% |
| Andy Garner | 10/10 | 4128 days | 1% |
| Margie Jacobs | 10/10 | 4128 days | 1% |
| Carolyne Schwenke | 10/10 | 4128 days | 1% |
| Rob Geayley | 10/10 | 4128 days | 1% |
| ranginoomaara1670875 | 10/10 | 4128 days | 1% |
| Rebecca Meffin | 10/10 | 4128 days | 1% |
| Ants Kenneth | 9/10 | 4159 days | 1% |
| C Smith | 9/10 | 4159 days | 1% |
| Chris Mitchell | 10/10 | 4159 days | 1% |
| Dale | 10/10 | 4159 days | 1% |
| Patrick Repping | 10/10 | 4159 days | 1% |
| Steven Cofman | 10/10 | 4159 days | 1% |
| marisa liberato | 10/10 | 4159 days | 1% |
| Vaibs K | 10/10 | 4159 days | 1% |
| Karen Dugdale | 10/10 | 4189 days | 1% |
| Nicola Dawson | 10/10 | 4189 days | 1% |
| Dave Brash | 10/10 | 4189 days | 1% |
| SFh | 10/10 | 4220 days | 0% |
| Vivian Yin | 10/10 | 4251 days | 0% |
| Cora Colquhoun | 10/10 | 4251 days | 0% |
| Norman | 10/10 | 4373 days | 0% |
| Taase Falanaipupu | 10/10 | 4432 days | 2% |
| J F | 10/10 | 4432 days | 2% |
| ANNIE KOLIO | 10/10 | 4432 days | 2% |
| Bernie Law | 10/10 | 4554 days | 2% |
| hophop | 1/10 | 4677 days | 1% |
| LUI Malaysia | 10/10 | 4797 days | 2% |
| W_Cameron | 10/10 | 4950 days | 2% |
| Lena | 9/10 | 5915 days | 1% |
| Dave | 10/10 | 6167 days | 1% |
| Andria Davis | 10/10 | 6196 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mode Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.02% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 53 days. The Mode Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mode Rentals experience has been adjusted for 194 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 191 | -3.96% |
| 192 | -3.98% |
| 193 | -4.00% |
| 194 | -4.02% |
| 195 | -4.04% |
| 196 | -4.06% |
| 197 | -4.08% |
| … | … |
Balancing Adjustment
10.05% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.