Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mode Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mode Rentals
Valid Reviews
201 Valid Reviews
The Mode Rentals experience has a total of 213 reviews. There are 201 valid reviews that are included when calculating the ranking score and 12 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 201 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 201 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 131 |
|
65% |
| 9/10 | 32 |
|
16% |
| 8/10 | 12 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 3 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
0% |
| 1/10 | 16 |
|
8% |
87.31% Average
The raw data average (mean) for all the Mode Rentals valid reviews is 87.31% and is based on 201 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
72.07%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sheryl | 1/10 | 365 days | 61% |
| Kyle | 1/10 | 730 days | 46% |
| Mode are scammers | 6/10 | 790 days | 90% |
| David | 10/10 | 821 days | 100% |
| Junhong | 5/10 | 882 days | 69% |
| Graham | 2/10 | 1005 days | 32% |
| David | 1/10 | 1186 days | 18% |
| Ruki Eddie | 3/10 | 1278 days | 19% |
| Shell G | 9/10 | 1339 days | 30% |
| Susan N | 10/10 | 1400 days | 25% |
| Lee MacDonald | 10/10 | 1400 days | 25% |
| Elizabeth S | 10/10 | 1461 days | 20% |
| Deb Weston | 1/10 | 1461 days | 8% |
| Yulene | 10/10 | 1520 days | 17% |
| Joanne Pryor | 10/10 | 1857 days | 8% |
| Arsalan | 1/10 | 1947 days | 3% |
| Ian Viney | 9/10 | 1977 days | 7% |
| Richard Williams | 9/10 | 1977 days | 7% |
| Vicki MacPherson | 10/10 | 2069 days | 7% |
| BWishart | 8/10 | 2222 days | 6% |
| MS | 9/10 | 2222 days | 7% |
| Jon Petrie | 9/10 | 2251 days | 6% |
| John Bassett | 10/10 | 2282 days | 6% |
| Bevan Read | 9/10 | 2282 days | 6% |
| Jenn Howell | 10/10 | 2282 days | 6% |
| Inoke Afeaki | 8/10 | 2282 days | 6% |
| Nigel Topping | 9/10 | 2313 days | 6% |
| Tomoko | 8/10 | 2313 days | 6% |
| LB | 10/10 | 2313 days | 6% |
| Alice | 10/10 | 2313 days | 6% |
| Henrik Gustafsson | 10/10 | 2313 days | 6% |
| Disappointed | 3/10 | 2313 days | 3% |
| Jane | 10/10 | 2313 days | 6% |
| Leisa Ferry | 10/10 | 2343 days | 6% |
| Mike | 8/10 | 2343 days | 6% |
| Frickelo | 10/10 | 2343 days | 6% |
| J Walters | 1/10 | 2374 days | 2% |
| Nienna | 1/10 | 2374 days | 2% |
| Neihana | 1/10 | 2527 days | 2% |
| Keriana | 1/10 | 2527 days | 2% |
| Robyn Cameron | 9/10 | 2557 days | 5% |
| Fil . f | 1/10 | 2588 days | 2% |
| Thilo Koehler | 1/10 | 2616 days | 2% |
| Florian Reindl | 1/10 | 2647 days | 2% |
| KL | 1/10 | 2678 days | 2% |
| Jodi I | 10/10 | 2678 days | 5% |
| David | 10/10 | 2678 days | 5% |
| Mel | 1/10 | 2708 days | 2% |
| Marz Rose Alan | 10/10 | 2769 days | 5% |
| Razz | 8/10 | 2769 days | 5% |
| Michael Roberts | 1/10 | 2831 days | 2% |
| Ian Kennedy | 9/10 | 2831 days | 5% |
| K Watkins | 10/10 | 2861 days | 5% |
| Anna Waiheke | 10/10 | 2922 days | 4% |
| joso | 4/10 | 2981 days | 3% |
| Scott Roger | 10/10 | 3012 days | 4% |
| George Stanley | 10/10 | 3012 days | 4% |
| Jeroen B | 10/10 | 3012 days | 4% |
| Martin Sotola | 10/10 | 3043 days | 4% |
| jadene aranui | 10/10 | 3073 days | 4% |
| Cindy Teghtmeyer | 8/10 | 3073 days | 4% |
| Chaten Garg | 10/10 | 3165 days | 4% |
| Kevin Hughes | 9/10 | 3196 days | 3% |
| Carl Page | 10/10 | 3226 days | 3% |
| andrew riddington | 9/10 | 3226 days | 3% |
| Leena Returns | 10/10 | 3226 days | 3% |
| Sanchita Sachdeva | 10/10 | 3257 days | 3% |
| Craig David | 10/10 | 3257 days | 3% |
| Ronald Jelsma | 10/10 | 3318 days | 3% |
| Kekoa Ledesma | 8/10 | 3346 days | 3% |
| Liezl Vervloet | 10/10 | 3377 days | 3% |
| Kenneth Barlow | 10/10 | 3438 days | 3% |
| Papa Mack | 10/10 | 3469 days | 3% |
| Christine Cole | 10/10 | 3469 days | 3% |
| alexandra lefebvre | 10/10 | 3469 days | 3% |
| Jipsy Jackson | 10/10 | 3530 days | 2% |
| Vanisha Goundar | 10/10 | 3530 days | 2% |
| Zoe Cole | 10/10 | 3561 days | 2% |
| Beth-Anne Bennett | 8/10 | 3591 days | 2% |
| Kyla Tinetti | 9/10 | 3591 days | 2% |
| Debra Panitz | 10/10 | 3591 days | 2% |
| Wayne Parsloe | 10/10 | 3622 days | 2% |
| shirley silby | 10/10 | 3652 days | 2% |
| Bron Bron | 10/10 | 3652 days | 2% |
| Denise Nortier | 10/10 | 3652 days | 2% |
| Gerhard van Emmenes | 10/10 | 3652 days | 2% |
| Torben Rosenberg | 10/10 | 3652 days | 2% |
| Milan Gagic | 10/10 | 3683 days | 2% |
| dave todd | 7/10 | 3683 days | 2% |
| Mario | 10/10 | 3683 days | 2% |
| Tomas Marcusson | 8/10 | 3683 days | 2% |
| Richard Heginbotham | 7/10 | 3712 days | 2% |
| Alex Macdonald | 9/10 | 3712 days | 2% |
| Emma Bennett | 10/10 | 3712 days | 2% |
| Marius | 10/10 | 3712 days | 2% |
| Kevin Bailey | 10/10 | 3712 days | 2% |
| Pierre CHONGUE | 9/10 | 3712 days | 2% |
| Robert Trezise | 9/10 | 3712 days | 2% |
| Dave Cockfoster | 9/10 | 3743 days | 2% |
| Michael Lee | 9/10 | 3743 days | 2% |
| Maggie Burgess | 10/10 | 3743 days | 2% |
| Lynollie Smith | 8/10 | 3743 days | 2% |
| Dodie | 4/10 | 3743 days | 1% |
| Ron&Ma Nicholls | 10/10 | 3743 days | 2% |
| paulmiles | 9/10 | 3743 days | 2% |
| Mark & Leigh Figgitt | 8/10 | 3743 days | 2% |
| ALLAN BARCLAY | 10/10 | 3743 days | 2% |
| lesley Drane | 10/10 | 3743 days | 2% |
| Rob Hazelden | 10/10 | 3743 days | 2% |
| Tina West | 10/10 | 3743 days | 2% |
| Catherine Jones | 9/10 | 3774 days | 2% |
| Rogan Mexted | 9/10 | 3774 days | 2% |
| Mikko Puro | 9/10 | 3804 days | 2% |
| Karen | 10/10 | 3804 days | 2% |
| Alex Bleasdale | 9/10 | 3804 days | 2% |
| Ray Strong | 10/10 | 3804 days | 2% |
| Mohit Mehta | 9/10 | 3835 days | 1% |
| C. Whittle | 4/10 | 3835 days | 1% |
| Keith Jones | 10/10 | 3835 days | 1% |
| Jen Boote | 10/10 | 3865 days | 1% |
| Tim Beresford | 8/10 | 3865 days | 1% |
| austraroma | 10/10 | 3896 days | 1% |
| AMRINDER SINGH | 10/10 | 3896 days | 1% |
| K Lee | 10/10 | 3896 days | 1% |
| Melani Mark | 10/10 | 3927 days | 1% |
| Karina Greenall | 10/10 | 3957 days | 1% |
| Cam Frenchy | 10/10 | 3957 days | 1% |
| Dan NIELSEN | 10/10 | 3957 days | 1% |
| Wood Family | 9/10 | 3957 days | 1% |
| Richard Drake | 10/10 | 3988 days | 1% |
| Ruth | 10/10 | 3988 days | 1% |
| Sivoki Nofoakifolau | 10/10 | 3988 days | 1% |
| Pranav Pota | 10/10 | 4018 days | 1% |
| rob c | 9/10 | 4018 days | 1% |
| hrhind | 10/10 | 4018 days | 1% |
| Oakley Miller | 10/10 | 4049 days | 1% |
| Mary Halligan | 9/10 | 4049 days | 1% |
| Rakesh Barabari | 10/10 | 4049 days | 1% |
| Richard Thomson | 10/10 | 4049 days | 1% |
| james wightman | 10/10 | 4049 days | 1% |
| Jean Capron | 10/10 | 4049 days | 1% |
| Adam | 10/10 | 4077 days | 1% |
| Rhonda steel | 10/10 | 4077 days | 1% |
| Peter Utting | 10/10 | 4077 days | 1% |
| Susan Chambers | 9/10 | 4077 days | 1% |
| Linda Johnstone | 10/10 | 4077 days | 1% |
| Karen Petersen | 10/10 | 4077 days | 1% |
| Michael Sutton | 10/10 | 4108 days | 1% |
| Jo Leo | 9/10 | 4108 days | 1% |
| Jen Turinui | 10/10 | 4108 days | 1% |
| Cheung Laikum | 10/10 | 4108 days | 1% |
| George Cowan | 10/10 | 4108 days | 1% |
| Gwatkin Ratnam | 10/10 | 4108 days | 1% |
| Susan | 10/10 | 4108 days | 1% |
| Sharon Ashby | 10/10 | 4108 days | 1% |
| sandeep singh | 10/10 | 4108 days | 1% |
| alisa taualofa | 10/10 | 4108 days | 1% |
| Sigurgeir Thoroddsen | 10/10 | 4108 days | 1% |
| Seini Ahoafi | 10/10 | 4108 days | 1% |
| nicole ramsey | 10/10 | 4108 days | 1% |
| Caroline Mayo | 10/10 | 4108 days | 1% |
| Hannes Danzl | 10/10 | 4139 days | 0% |
| Winzhi Loh | 10/10 | 4139 days | 0% |
| peterferry | 9/10 | 4139 days | 0% |
| Vad Boz | 10/10 | 4139 days | 0% |
| Karen | 10/10 | 4139 days | 0% |
| Cameron Spence | 10/10 | 4139 days | 0% |
| whitney girard | 10/10 | 4139 days | 0% |
| Jason Xie | 10/10 | 4169 days | 0% |
| funcowt | 10/10 | 4169 days | 0% |
| Andy Garner | 10/10 | 4169 days | 0% |
| Margie Jacobs | 10/10 | 4169 days | 0% |
| Carolyne Schwenke | 10/10 | 4169 days | 0% |
| Rob Geayley | 10/10 | 4169 days | 0% |
| ranginoomaara1670875 | 10/10 | 4169 days | 0% |
| Rebecca Meffin | 10/10 | 4169 days | 0% |
| Ants Kenneth | 9/10 | 4200 days | 0% |
| C Smith | 9/10 | 4200 days | 0% |
| Chris Mitchell | 10/10 | 4200 days | 0% |
| Dale | 10/10 | 4200 days | 0% |
| Patrick Repping | 10/10 | 4200 days | 0% |
| Steven Cofman | 10/10 | 4200 days | 0% |
| marisa liberato | 10/10 | 4200 days | 0% |
| Vaibs K | 10/10 | 4200 days | 0% |
| Karen Dugdale | 10/10 | 4230 days | 0% |
| Nicola Dawson | 10/10 | 4230 days | 0% |
| Dave Brash | 10/10 | 4230 days | 0% |
| SFh | 10/10 | 4261 days | 0% |
| Vivian Yin | 10/10 | 4292 days | 0% |
| Cora Colquhoun | 10/10 | 4292 days | 0% |
| Norman | 10/10 | 4414 days | 1% |
| Taase Falanaipupu | 10/10 | 4473 days | 1% |
| J F | 10/10 | 4473 days | 1% |
| ANNIE KOLIO | 10/10 | 4473 days | 1% |
| Bernie Law | 10/10 | 4595 days | 1% |
| hophop | 1/10 | 4718 days | 0% |
| LUI Malaysia | 10/10 | 4838 days | 1% |
| W_Cameron | 10/10 | 4991 days | 1% |
| Lena | 9/10 | 5956 days | 1% |
| Dave | 10/10 | 6208 days | 1% |
| Andria Davis | 10/10 | 6237 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mode Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.74% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 60 days. The Mode Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mode Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.68% |
| 198 | -3.70% |
| 199 | -3.72% |
| 200 | -3.74% |
| 201 | -3.76% |
| 202 | -3.77% |
| 203 | -3.79% |
| … | … |
Balancing Adjustment
9.98% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.