Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mode Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mode Rentals
Valid Reviews
201 Valid Reviews
The Mode Rentals experience has a total of 213 reviews. There are 201 valid reviews that are included when calculating the ranking score and 12 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 201 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 201 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 131 |
|
65% |
| 9/10 | 32 |
|
16% |
| 8/10 | 12 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 3 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
0% |
| 1/10 | 16 |
|
8% |
87.31% Average
The raw data average (mean) for all the Mode Rentals valid reviews is 87.31% and is based on 201 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
71.64%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sheryl | 1/10 | 526 days | 75% |
| Kyle | 1/10 | 891 days | 49% |
| Mode are scammers | 6/10 | 951 days | 92% |
| David | 10/10 | 982 days | 100% |
| Junhong | 5/10 | 1043 days | 67% |
| Graham | 2/10 | 1166 days | 30% |
| David | 1/10 | 1347 days | 16% |
| Ruki Eddie | 3/10 | 1439 days | 16% |
| Shell G | 9/10 | 1500 days | 24% |
| Susan N | 10/10 | 1561 days | 20% |
| Lee MacDonald | 10/10 | 1561 days | 20% |
| Elizabeth S | 10/10 | 1622 days | 16% |
| Deb Weston | 1/10 | 1622 days | 6% |
| Yulene | 10/10 | 1681 days | 14% |
| Joanne Pryor | 10/10 | 2018 days | 10% |
| Arsalan | 1/10 | 2108 days | 4% |
| Ian Viney | 9/10 | 2138 days | 9% |
| Richard Williams | 9/10 | 2138 days | 9% |
| Vicki MacPherson | 10/10 | 2230 days | 9% |
| BWishart | 8/10 | 2383 days | 8% |
| MS | 9/10 | 2383 days | 8% |
| Jon Petrie | 9/10 | 2412 days | 8% |
| John Bassett | 10/10 | 2443 days | 8% |
| Bevan Read | 9/10 | 2443 days | 8% |
| Jenn Howell | 10/10 | 2443 days | 8% |
| Inoke Afeaki | 8/10 | 2443 days | 8% |
| Nigel Topping | 9/10 | 2474 days | 8% |
| Tomoko | 8/10 | 2474 days | 8% |
| LB | 10/10 | 2474 days | 8% |
| Alice | 10/10 | 2474 days | 8% |
| Henrik Gustafsson | 10/10 | 2474 days | 8% |
| Disappointed | 3/10 | 2474 days | 4% |
| Jane | 10/10 | 2474 days | 8% |
| Leisa Ferry | 10/10 | 2504 days | 8% |
| Mike | 8/10 | 2504 days | 8% |
| Frickelo | 10/10 | 2504 days | 8% |
| J Walters | 1/10 | 2535 days | 3% |
| Nienna | 1/10 | 2535 days | 3% |
| Neihana | 1/10 | 2688 days | 3% |
| Keriana | 1/10 | 2688 days | 3% |
| Robyn Cameron | 9/10 | 2718 days | 7% |
| Fil . f | 1/10 | 2749 days | 3% |
| Thilo Koehler | 1/10 | 2777 days | 3% |
| Florian Reindl | 1/10 | 2808 days | 3% |
| KL | 1/10 | 2839 days | 3% |
| Jodi I | 10/10 | 2839 days | 7% |
| David | 10/10 | 2839 days | 7% |
| Mel | 1/10 | 2869 days | 3% |
| Marz Rose Alan | 10/10 | 2930 days | 6% |
| Razz | 8/10 | 2930 days | 6% |
| Michael Roberts | 1/10 | 2992 days | 2% |
| Ian Kennedy | 9/10 | 2992 days | 6% |
| K Watkins | 10/10 | 3022 days | 6% |
| Anna Waiheke | 10/10 | 3083 days | 5% |
| joso | 4/10 | 3142 days | 3% |
| Scott Roger | 10/10 | 3172 days | 5% |
| George Stanley | 10/10 | 3172 days | 5% |
| Jeroen B | 10/10 | 3173 days | 5% |
| Martin Sotola | 10/10 | 3203 days | 5% |
| jadene aranui | 10/10 | 3233 days | 5% |
| Cindy Teghtmeyer | 8/10 | 3233 days | 5% |
| Chaten Garg | 10/10 | 3325 days | 4% |
| Kevin Hughes | 9/10 | 3356 days | 4% |
| Carl Page | 10/10 | 3386 days | 4% |
| andrew riddington | 9/10 | 3386 days | 4% |
| Leena Returns | 10/10 | 3386 days | 4% |
| Sanchita Sachdeva | 10/10 | 3417 days | 4% |
| Craig David | 10/10 | 3417 days | 4% |
| Ronald Jelsma | 10/10 | 3478 days | 4% |
| Kekoa Ledesma | 8/10 | 3506 days | 4% |
| Liezl Vervloet | 10/10 | 3537 days | 4% |
| Kenneth Barlow | 10/10 | 3598 days | 3% |
| Papa Mack | 10/10 | 3629 days | 3% |
| Christine Cole | 10/10 | 3629 days | 3% |
| alexandra lefebvre | 10/10 | 3629 days | 3% |
| Jipsy Jackson | 10/10 | 3690 days | 3% |
| Vanisha Goundar | 10/10 | 3690 days | 3% |
| Zoe Cole | 10/10 | 3721 days | 3% |
| Beth-Anne Bennett | 8/10 | 3751 days | 3% |
| Kyla Tinetti | 9/10 | 3751 days | 3% |
| Debra Panitz | 10/10 | 3751 days | 3% |
| Wayne Parsloe | 10/10 | 3782 days | 2% |
| shirley silby | 10/10 | 3812 days | 2% |
| Bron Bron | 10/10 | 3812 days | 2% |
| Denise Nortier | 10/10 | 3812 days | 2% |
| Gerhard van Emmenes | 10/10 | 3812 days | 2% |
| Torben Rosenberg | 10/10 | 3812 days | 2% |
| Milan Gagic | 10/10 | 3843 days | 2% |
| dave todd | 7/10 | 3843 days | 2% |
| Mario | 10/10 | 3843 days | 2% |
| Tomas Marcusson | 8/10 | 3843 days | 2% |
| Richard Heginbotham | 7/10 | 3872 days | 2% |
| Alex Macdonald | 9/10 | 3872 days | 2% |
| Emma Bennett | 10/10 | 3872 days | 2% |
| Marius | 10/10 | 3872 days | 2% |
| Kevin Bailey | 10/10 | 3872 days | 2% |
| Pierre CHONGUE | 9/10 | 3873 days | 2% |
| Robert Trezise | 9/10 | 3873 days | 2% |
| Dave Cockfoster | 9/10 | 3903 days | 2% |
| Michael Lee | 9/10 | 3903 days | 2% |
| Maggie Burgess | 10/10 | 3903 days | 2% |
| Lynollie Smith | 8/10 | 3903 days | 2% |
| Dodie | 4/10 | 3903 days | 1% |
| Ron&Ma Nicholls | 10/10 | 3903 days | 2% |
| paulmiles | 9/10 | 3903 days | 2% |
| Mark & Leigh Figgitt | 8/10 | 3903 days | 2% |
| ALLAN BARCLAY | 10/10 | 3904 days | 2% |
| lesley Drane | 10/10 | 3904 days | 2% |
| Rob Hazelden | 10/10 | 3904 days | 2% |
| Tina West | 10/10 | 3904 days | 2% |
| Catherine Jones | 9/10 | 3934 days | 2% |
| Rogan Mexted | 9/10 | 3934 days | 2% |
| Mikko Puro | 9/10 | 3964 days | 2% |
| Karen | 10/10 | 3964 days | 2% |
| Alex Bleasdale | 9/10 | 3964 days | 2% |
| Ray Strong | 10/10 | 3964 days | 2% |
| Mohit Mehta | 9/10 | 3995 days | 2% |
| C. Whittle | 4/10 | 3995 days | 1% |
| Keith Jones | 10/10 | 3996 days | 2% |
| Jen Boote | 10/10 | 4025 days | 1% |
| Tim Beresford | 8/10 | 4025 days | 1% |
| austraroma | 10/10 | 4056 days | 1% |
| AMRINDER SINGH | 10/10 | 4056 days | 1% |
| K Lee | 10/10 | 4057 days | 1% |
| Melani Mark | 10/10 | 4088 days | 1% |
| Karina Greenall | 10/10 | 4117 days | 1% |
| Cam Frenchy | 10/10 | 4117 days | 1% |
| Dan NIELSEN | 10/10 | 4117 days | 1% |
| Wood Family | 9/10 | 4117 days | 1% |
| Richard Drake | 10/10 | 4148 days | 1% |
| Ruth | 10/10 | 4148 days | 1% |
| Sivoki Nofoakifolau | 10/10 | 4148 days | 1% |
| Pranav Pota | 10/10 | 4178 days | 1% |
| rob c | 9/10 | 4178 days | 1% |
| hrhind | 10/10 | 4178 days | 1% |
| Oakley Miller | 10/10 | 4209 days | 1% |
| Mary Halligan | 9/10 | 4209 days | 1% |
| Rakesh Barabari | 10/10 | 4209 days | 1% |
| Richard Thomson | 10/10 | 4209 days | 1% |
| james wightman | 10/10 | 4209 days | 1% |
| Jean Capron | 10/10 | 4209 days | 1% |
| Adam | 10/10 | 4237 days | 1% |
| Rhonda steel | 10/10 | 4237 days | 1% |
| Peter Utting | 10/10 | 4237 days | 1% |
| Susan Chambers | 9/10 | 4237 days | 1% |
| Linda Johnstone | 10/10 | 4237 days | 1% |
| Karen Petersen | 10/10 | 4237 days | 1% |
| Michael Sutton | 10/10 | 4268 days | 0% |
| Jo Leo | 9/10 | 4268 days | 0% |
| Jen Turinui | 10/10 | 4268 days | 0% |
| Cheung Laikum | 10/10 | 4268 days | 0% |
| George Cowan | 10/10 | 4268 days | 0% |
| Gwatkin Ratnam | 10/10 | 4268 days | 0% |
| Susan | 10/10 | 4268 days | 0% |
| Sharon Ashby | 10/10 | 4268 days | 0% |
| sandeep singh | 10/10 | 4268 days | 0% |
| alisa taualofa | 10/10 | 4268 days | 0% |
| Sigurgeir Thoroddsen | 10/10 | 4268 days | 0% |
| Seini Ahoafi | 10/10 | 4268 days | 0% |
| nicole ramsey | 10/10 | 4268 days | 0% |
| Caroline Mayo | 10/10 | 4269 days | 0% |
| Hannes Danzl | 10/10 | 4299 days | 0% |
| Winzhi Loh | 10/10 | 4299 days | 0% |
| peterferry | 9/10 | 4299 days | 0% |
| Vad Boz | 10/10 | 4299 days | 0% |
| Karen | 10/10 | 4299 days | 0% |
| Cameron Spence | 10/10 | 4299 days | 0% |
| whitney girard | 10/10 | 4299 days | 0% |
| Jason Xie | 10/10 | 4329 days | 0% |
| funcowt | 10/10 | 4329 days | 0% |
| Andy Garner | 10/10 | 4329 days | 0% |
| Margie Jacobs | 10/10 | 4329 days | 0% |
| Carolyne Schwenke | 10/10 | 4329 days | 0% |
| Rob Geayley | 10/10 | 4329 days | 0% |
| ranginoomaara1670875 | 10/10 | 4329 days | 0% |
| Rebecca Meffin | 10/10 | 4329 days | 0% |
| Ants Kenneth | 9/10 | 4360 days | 0% |
| C Smith | 9/10 | 4360 days | 0% |
| Chris Mitchell | 10/10 | 4360 days | 0% |
| Dale | 10/10 | 4360 days | 0% |
| Patrick Repping | 10/10 | 4360 days | 0% |
| Steven Cofman | 10/10 | 4360 days | 0% |
| marisa liberato | 10/10 | 4360 days | 0% |
| Vaibs K | 10/10 | 4360 days | 0% |
| Karen Dugdale | 10/10 | 4390 days | 2% |
| Nicola Dawson | 10/10 | 4391 days | 2% |
| Dave Brash | 10/10 | 4391 days | 2% |
| SFh | 10/10 | 4422 days | 2% |
| Vivian Yin | 10/10 | 4453 days | 2% |
| Cora Colquhoun | 10/10 | 4453 days | 2% |
| Norman | 10/10 | 4575 days | 2% |
| Taase Falanaipupu | 10/10 | 4633 days | 2% |
| J F | 10/10 | 4633 days | 2% |
| ANNIE KOLIO | 10/10 | 4633 days | 2% |
| Bernie Law | 10/10 | 4756 days | 2% |
| hophop | 1/10 | 4879 days | 1% |
| LUI Malaysia | 10/10 | 4999 days | 2% |
| W_Cameron | 10/10 | 5152 days | 2% |
| Lena | 9/10 | 6117 days | 1% |
| Dave | 10/10 | 6369 days | 1% |
| Andria Davis | 10/10 | 6398 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mode Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.78% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 85 days. The Mode Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mode Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.74% |
| 198 | -2.76% |
| 199 | -2.77% |
| 200 | -2.78% |
| 201 | -2.80% |
| 202 | -2.81% |
| 203 | -2.83% |
| … | … |
Balancing Adjustment
9.61% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.