Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mode Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mode Rentals
Valid Reviews
201 Valid Reviews
The Mode Rentals experience has a total of 213 reviews. There are 201 valid reviews that are included when calculating the ranking score and 12 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 201 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 201 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 131 |
|
65% |
| 9/10 | 32 |
|
16% |
| 8/10 | 12 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 3 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
0% |
| 1/10 | 16 |
|
8% |
87.31% Average
The raw data average (mean) for all the Mode Rentals valid reviews is 87.31% and is based on 201 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
71.54%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sheryl | 1/10 | 505 days | 73% |
| Kyle | 1/10 | 870 days | 48% |
| Mode are scammers | 6/10 | 930 days | 92% |
| David | 10/10 | 961 days | 100% |
| Junhong | 5/10 | 1022 days | 67% |
| Graham | 2/10 | 1145 days | 30% |
| David | 1/10 | 1326 days | 16% |
| Ruki Eddie | 3/10 | 1418 days | 17% |
| Shell G | 9/10 | 1479 days | 25% |
| Susan N | 10/10 | 1540 days | 20% |
| Lee MacDonald | 10/10 | 1540 days | 20% |
| Elizabeth S | 10/10 | 1601 days | 16% |
| Deb Weston | 1/10 | 1601 days | 7% |
| Yulene | 10/10 | 1660 days | 14% |
| Joanne Pryor | 10/10 | 1997 days | 10% |
| Arsalan | 1/10 | 2087 days | 4% |
| Ian Viney | 9/10 | 2117 days | 9% |
| Richard Williams | 9/10 | 2117 days | 9% |
| Vicki MacPherson | 10/10 | 2209 days | 9% |
| BWishart | 8/10 | 2362 days | 8% |
| MS | 9/10 | 2362 days | 8% |
| Jon Petrie | 9/10 | 2391 days | 8% |
| John Bassett | 10/10 | 2422 days | 8% |
| Bevan Read | 9/10 | 2422 days | 8% |
| Jenn Howell | 10/10 | 2422 days | 8% |
| Inoke Afeaki | 8/10 | 2422 days | 8% |
| Nigel Topping | 9/10 | 2453 days | 8% |
| Tomoko | 8/10 | 2453 days | 8% |
| LB | 10/10 | 2453 days | 8% |
| Alice | 10/10 | 2453 days | 8% |
| Henrik Gustafsson | 10/10 | 2453 days | 8% |
| Disappointed | 3/10 | 2453 days | 4% |
| Jane | 10/10 | 2453 days | 8% |
| Leisa Ferry | 10/10 | 2483 days | 8% |
| Mike | 8/10 | 2483 days | 8% |
| Frickelo | 10/10 | 2483 days | 8% |
| J Walters | 1/10 | 2514 days | 3% |
| Nienna | 1/10 | 2514 days | 3% |
| Neihana | 1/10 | 2667 days | 3% |
| Keriana | 1/10 | 2667 days | 3% |
| Robyn Cameron | 9/10 | 2697 days | 7% |
| Fil . f | 1/10 | 2728 days | 3% |
| Thilo Koehler | 1/10 | 2756 days | 3% |
| Florian Reindl | 1/10 | 2787 days | 3% |
| KL | 1/10 | 2818 days | 3% |
| Jodi I | 10/10 | 2818 days | 6% |
| David | 10/10 | 2818 days | 6% |
| Mel | 1/10 | 2848 days | 3% |
| Marz Rose Alan | 10/10 | 2909 days | 6% |
| Razz | 8/10 | 2909 days | 6% |
| Michael Roberts | 1/10 | 2971 days | 2% |
| Ian Kennedy | 9/10 | 2971 days | 6% |
| K Watkins | 10/10 | 3001 days | 6% |
| Anna Waiheke | 10/10 | 3062 days | 5% |
| joso | 4/10 | 3121 days | 3% |
| Scott Roger | 10/10 | 3151 days | 5% |
| George Stanley | 10/10 | 3151 days | 5% |
| Jeroen B | 10/10 | 3152 days | 5% |
| Martin Sotola | 10/10 | 3182 days | 5% |
| jadene aranui | 10/10 | 3212 days | 5% |
| Cindy Teghtmeyer | 8/10 | 3212 days | 5% |
| Chaten Garg | 10/10 | 3304 days | 4% |
| Kevin Hughes | 9/10 | 3335 days | 4% |
| Carl Page | 10/10 | 3365 days | 4% |
| andrew riddington | 9/10 | 3365 days | 4% |
| Leena Returns | 10/10 | 3365 days | 4% |
| Sanchita Sachdeva | 10/10 | 3396 days | 4% |
| Craig David | 10/10 | 3396 days | 4% |
| Ronald Jelsma | 10/10 | 3457 days | 4% |
| Kekoa Ledesma | 8/10 | 3485 days | 4% |
| Liezl Vervloet | 10/10 | 3516 days | 4% |
| Kenneth Barlow | 10/10 | 3577 days | 3% |
| Papa Mack | 10/10 | 3608 days | 3% |
| Christine Cole | 10/10 | 3608 days | 3% |
| alexandra lefebvre | 10/10 | 3608 days | 3% |
| Jipsy Jackson | 10/10 | 3669 days | 3% |
| Vanisha Goundar | 10/10 | 3669 days | 3% |
| Zoe Cole | 10/10 | 3700 days | 3% |
| Beth-Anne Bennett | 8/10 | 3730 days | 3% |
| Kyla Tinetti | 9/10 | 3730 days | 3% |
| Debra Panitz | 10/10 | 3730 days | 3% |
| Wayne Parsloe | 10/10 | 3761 days | 3% |
| shirley silby | 10/10 | 3791 days | 2% |
| Bron Bron | 10/10 | 3791 days | 2% |
| Denise Nortier | 10/10 | 3791 days | 2% |
| Gerhard van Emmenes | 10/10 | 3791 days | 2% |
| Torben Rosenberg | 10/10 | 3791 days | 2% |
| Milan Gagic | 10/10 | 3822 days | 2% |
| dave todd | 7/10 | 3822 days | 2% |
| Mario | 10/10 | 3822 days | 2% |
| Tomas Marcusson | 8/10 | 3822 days | 2% |
| Richard Heginbotham | 7/10 | 3851 days | 2% |
| Alex Macdonald | 9/10 | 3851 days | 2% |
| Emma Bennett | 10/10 | 3851 days | 2% |
| Marius | 10/10 | 3851 days | 2% |
| Kevin Bailey | 10/10 | 3851 days | 2% |
| Pierre CHONGUE | 9/10 | 3852 days | 2% |
| Robert Trezise | 9/10 | 3852 days | 2% |
| Dave Cockfoster | 9/10 | 3882 days | 2% |
| Michael Lee | 9/10 | 3882 days | 2% |
| Maggie Burgess | 10/10 | 3882 days | 2% |
| Lynollie Smith | 8/10 | 3882 days | 2% |
| Dodie | 4/10 | 3882 days | 1% |
| Ron&Ma Nicholls | 10/10 | 3882 days | 2% |
| paulmiles | 9/10 | 3882 days | 2% |
| Mark & Leigh Figgitt | 8/10 | 3882 days | 2% |
| ALLAN BARCLAY | 10/10 | 3883 days | 2% |
| lesley Drane | 10/10 | 3883 days | 2% |
| Rob Hazelden | 10/10 | 3883 days | 2% |
| Tina West | 10/10 | 3883 days | 2% |
| Catherine Jones | 9/10 | 3913 days | 2% |
| Rogan Mexted | 9/10 | 3913 days | 2% |
| Mikko Puro | 9/10 | 3943 days | 2% |
| Karen | 10/10 | 3943 days | 2% |
| Alex Bleasdale | 9/10 | 3943 days | 2% |
| Ray Strong | 10/10 | 3943 days | 2% |
| Mohit Mehta | 9/10 | 3974 days | 2% |
| C. Whittle | 4/10 | 3974 days | 1% |
| Keith Jones | 10/10 | 3975 days | 2% |
| Jen Boote | 10/10 | 4004 days | 2% |
| Tim Beresford | 8/10 | 4004 days | 1% |
| austraroma | 10/10 | 4035 days | 1% |
| AMRINDER SINGH | 10/10 | 4035 days | 1% |
| K Lee | 10/10 | 4036 days | 1% |
| Melani Mark | 10/10 | 4067 days | 1% |
| Karina Greenall | 10/10 | 4096 days | 1% |
| Cam Frenchy | 10/10 | 4096 days | 1% |
| Dan NIELSEN | 10/10 | 4096 days | 1% |
| Wood Family | 9/10 | 4096 days | 1% |
| Richard Drake | 10/10 | 4127 days | 1% |
| Ruth | 10/10 | 4127 days | 1% |
| Sivoki Nofoakifolau | 10/10 | 4127 days | 1% |
| Pranav Pota | 10/10 | 4157 days | 1% |
| rob c | 9/10 | 4157 days | 1% |
| hrhind | 10/10 | 4157 days | 1% |
| Oakley Miller | 10/10 | 4188 days | 1% |
| Mary Halligan | 9/10 | 4188 days | 1% |
| Rakesh Barabari | 10/10 | 4188 days | 1% |
| Richard Thomson | 10/10 | 4188 days | 1% |
| james wightman | 10/10 | 4188 days | 1% |
| Jean Capron | 10/10 | 4188 days | 1% |
| Adam | 10/10 | 4216 days | 1% |
| Rhonda steel | 10/10 | 4216 days | 1% |
| Peter Utting | 10/10 | 4216 days | 1% |
| Susan Chambers | 9/10 | 4216 days | 1% |
| Linda Johnstone | 10/10 | 4216 days | 1% |
| Karen Petersen | 10/10 | 4216 days | 1% |
| Michael Sutton | 10/10 | 4247 days | 1% |
| Jo Leo | 9/10 | 4247 days | 1% |
| Jen Turinui | 10/10 | 4247 days | 1% |
| Cheung Laikum | 10/10 | 4247 days | 1% |
| George Cowan | 10/10 | 4247 days | 1% |
| Gwatkin Ratnam | 10/10 | 4247 days | 1% |
| Susan | 10/10 | 4247 days | 1% |
| Sharon Ashby | 10/10 | 4247 days | 1% |
| sandeep singh | 10/10 | 4247 days | 1% |
| alisa taualofa | 10/10 | 4247 days | 1% |
| Sigurgeir Thoroddsen | 10/10 | 4247 days | 1% |
| Seini Ahoafi | 10/10 | 4247 days | 1% |
| nicole ramsey | 10/10 | 4247 days | 1% |
| Caroline Mayo | 10/10 | 4248 days | 1% |
| Hannes Danzl | 10/10 | 4278 days | 0% |
| Winzhi Loh | 10/10 | 4278 days | 0% |
| peterferry | 9/10 | 4278 days | 0% |
| Vad Boz | 10/10 | 4278 days | 0% |
| Karen | 10/10 | 4278 days | 0% |
| Cameron Spence | 10/10 | 4278 days | 0% |
| whitney girard | 10/10 | 4278 days | 0% |
| Jason Xie | 10/10 | 4308 days | 0% |
| funcowt | 10/10 | 4308 days | 0% |
| Andy Garner | 10/10 | 4308 days | 0% |
| Margie Jacobs | 10/10 | 4308 days | 0% |
| Carolyne Schwenke | 10/10 | 4308 days | 0% |
| Rob Geayley | 10/10 | 4308 days | 0% |
| ranginoomaara1670875 | 10/10 | 4308 days | 0% |
| Rebecca Meffin | 10/10 | 4308 days | 0% |
| Ants Kenneth | 9/10 | 4339 days | 0% |
| C Smith | 9/10 | 4339 days | 0% |
| Chris Mitchell | 10/10 | 4339 days | 0% |
| Dale | 10/10 | 4339 days | 0% |
| Patrick Repping | 10/10 | 4339 days | 0% |
| Steven Cofman | 10/10 | 4339 days | 0% |
| marisa liberato | 10/10 | 4339 days | 0% |
| Vaibs K | 10/10 | 4339 days | 0% |
| Karen Dugdale | 10/10 | 4369 days | 0% |
| Nicola Dawson | 10/10 | 4370 days | 0% |
| Dave Brash | 10/10 | 4370 days | 0% |
| SFh | 10/10 | 4401 days | 2% |
| Vivian Yin | 10/10 | 4432 days | 2% |
| Cora Colquhoun | 10/10 | 4432 days | 2% |
| Norman | 10/10 | 4554 days | 2% |
| Taase Falanaipupu | 10/10 | 4612 days | 2% |
| J F | 10/10 | 4612 days | 2% |
| ANNIE KOLIO | 10/10 | 4612 days | 2% |
| Bernie Law | 10/10 | 4735 days | 2% |
| hophop | 1/10 | 4858 days | 1% |
| LUI Malaysia | 10/10 | 4978 days | 2% |
| W_Cameron | 10/10 | 5131 days | 2% |
| Lena | 9/10 | 6096 days | 1% |
| Dave | 10/10 | 6348 days | 1% |
| Andria Davis | 10/10 | 6377 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mode Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.36% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 110 days. The Mode Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mode Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.33% |
| 198 | -2.34% |
| 199 | -2.35% |
| 200 | -2.36% |
| 201 | -2.37% |
| 202 | -2.39% |
| 203 | -2.40% |
| … | … |
Balancing Adjustment
9.39% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
76%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.