G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mode Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mode Rentals
Valid Reviews
201 Valid Reviews
The Mode Rentals experience has a total of 215 reviews. There are 201 valid reviews that are included when calculating the ranking score and 14 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 201 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 201 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 131 |
|
65% |
| 9/10 | 32 |
|
16% |
| 8/10 | 12 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 3 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
0% |
| 1/10 | 16 |
|
8% |
87.31% Average
The raw data average (mean) for all the Mode Rentals valid reviews is 87.31% and is based on 201 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
72.45%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sheryl | 1/10 | 257 days | 55% |
| Kyle | 1/10 | 622 days | 45% |
| Mode are scammers | 6/10 | 682 days | 89% |
| David | 10/10 | 713 days | 100% |
| Junhong | 5/10 | 774 days | 71% |
| Graham | 2/10 | 897 days | 35% |
| David | 1/10 | 1078 days | 21% |
| Ruki Eddie | 3/10 | 1170 days | 23% |
| Shell G | 9/10 | 1231 days | 35% |
| Susan N | 10/10 | 1292 days | 30% |
| Lee MacDonald | 10/10 | 1292 days | 30% |
| Elizabeth S | 10/10 | 1353 days | 25% |
| Deb Weston | 1/10 | 1353 days | 10% |
| Yulene | 10/10 | 1412 days | 21% |
| Joanne Pryor | 10/10 | 1749 days | 7% |
| Arsalan | 1/10 | 1839 days | 3% |
| Ian Viney | 9/10 | 1869 days | 7% |
| Richard Williams | 9/10 | 1869 days | 7% |
| Vicki MacPherson | 10/10 | 1961 days | 7% |
| BWishart | 8/10 | 2114 days | 6% |
| MS | 9/10 | 2114 days | 6% |
| Jon Petrie | 9/10 | 2143 days | 6% |
| John Bassett | 10/10 | 2174 days | 6% |
| Bevan Read | 9/10 | 2174 days | 6% |
| Jenn Howell | 10/10 | 2174 days | 6% |
| Inoke Afeaki | 8/10 | 2174 days | 6% |
| Nigel Topping | 9/10 | 2205 days | 6% |
| Tomoko | 8/10 | 2205 days | 6% |
| LB | 10/10 | 2205 days | 6% |
| Alice | 10/10 | 2205 days | 6% |
| Henrik Gustafsson | 10/10 | 2205 days | 6% |
| Disappointed | 3/10 | 2205 days | 3% |
| Jane | 10/10 | 2205 days | 6% |
| Leisa Ferry | 10/10 | 2235 days | 6% |
| Mike | 8/10 | 2235 days | 6% |
| Frickelo | 10/10 | 2235 days | 6% |
| J Walters | 1/10 | 2266 days | 2% |
| Nienna | 1/10 | 2266 days | 2% |
| Neihana | 1/10 | 2419 days | 2% |
| Keriana | 1/10 | 2419 days | 2% |
| Robyn Cameron | 9/10 | 2449 days | 5% |
| Fil . f | 1/10 | 2480 days | 2% |
| Thilo Koehler | 1/10 | 2508 days | 2% |
| Florian Reindl | 1/10 | 2539 days | 2% |
| KL | 1/10 | 2570 days | 2% |
| Jodi I | 10/10 | 2570 days | 5% |
| David | 10/10 | 2570 days | 5% |
| Mel | 1/10 | 2600 days | 2% |
| Marz Rose Alan | 10/10 | 2661 days | 5% |
| Razz | 8/10 | 2661 days | 5% |
| Michael Roberts | 1/10 | 2723 days | 2% |
| Ian Kennedy | 9/10 | 2723 days | 4% |
| K Watkins | 10/10 | 2753 days | 4% |
| Anna Waiheke | 10/10 | 2814 days | 4% |
| joso | 4/10 | 2873 days | 3% |
| Scott Roger | 10/10 | 2903 days | 4% |
| George Stanley | 10/10 | 2903 days | 4% |
| Jeroen B | 10/10 | 2904 days | 4% |
| Martin Sotola | 10/10 | 2934 days | 4% |
| jadene aranui | 10/10 | 2964 days | 4% |
| Cindy Teghtmeyer | 8/10 | 2964 days | 4% |
| Chaten Garg | 10/10 | 3056 days | 4% |
| Kevin Hughes | 9/10 | 3087 days | 3% |
| Carl Page | 10/10 | 3117 days | 3% |
| andrew riddington | 9/10 | 3117 days | 3% |
| Leena Returns | 10/10 | 3117 days | 3% |
| Sanchita Sachdeva | 10/10 | 3148 days | 3% |
| Craig David | 10/10 | 3148 days | 3% |
| Ronald Jelsma | 10/10 | 3209 days | 3% |
| Kekoa Ledesma | 8/10 | 3237 days | 3% |
| Liezl Vervloet | 10/10 | 3268 days | 3% |
| Kenneth Barlow | 10/10 | 3329 days | 3% |
| Papa Mack | 10/10 | 3360 days | 3% |
| Christine Cole | 10/10 | 3360 days | 3% |
| alexandra lefebvre | 10/10 | 3360 days | 3% |
| Jipsy Jackson | 10/10 | 3421 days | 3% |
| Vanisha Goundar | 10/10 | 3421 days | 3% |
| Zoe Cole | 10/10 | 3452 days | 3% |
| Beth-Anne Bennett | 8/10 | 3482 days | 2% |
| Kyla Tinetti | 9/10 | 3482 days | 2% |
| Debra Panitz | 10/10 | 3482 days | 2% |
| Wayne Parsloe | 10/10 | 3513 days | 2% |
| shirley silby | 10/10 | 3543 days | 2% |
| Bron Bron | 10/10 | 3543 days | 2% |
| Denise Nortier | 10/10 | 3543 days | 2% |
| Gerhard van Emmenes | 10/10 | 3543 days | 2% |
| Torben Rosenberg | 10/10 | 3543 days | 2% |
| Milan Gagic | 10/10 | 3574 days | 2% |
| dave todd | 7/10 | 3574 days | 2% |
| Mario | 10/10 | 3574 days | 2% |
| Tomas Marcusson | 8/10 | 3574 days | 2% |
| Richard Heginbotham | 7/10 | 3603 days | 2% |
| Alex Macdonald | 9/10 | 3603 days | 2% |
| Emma Bennett | 10/10 | 3603 days | 2% |
| Marius | 10/10 | 3603 days | 2% |
| Kevin Bailey | 10/10 | 3603 days | 2% |
| Pierre CHONGUE | 9/10 | 3604 days | 2% |
| Robert Trezise | 9/10 | 3604 days | 2% |
| Dave Cockfoster | 9/10 | 3634 days | 2% |
| Michael Lee | 9/10 | 3634 days | 2% |
| Maggie Burgess | 10/10 | 3634 days | 2% |
| Lynollie Smith | 8/10 | 3634 days | 2% |
| Dodie | 4/10 | 3634 days | 1% |
| Ron&Ma Nicholls | 10/10 | 3634 days | 2% |
| paulmiles | 9/10 | 3634 days | 2% |
| Mark & Leigh Figgitt | 8/10 | 3634 days | 2% |
| ALLAN BARCLAY | 10/10 | 3635 days | 2% |
| lesley Drane | 10/10 | 3635 days | 2% |
| Rob Hazelden | 10/10 | 3635 days | 2% |
| Tina West | 10/10 | 3635 days | 2% |
| Catherine Jones | 9/10 | 3665 days | 2% |
| Rogan Mexted | 9/10 | 3665 days | 2% |
| Mikko Puro | 9/10 | 3695 days | 2% |
| Karen | 10/10 | 3695 days | 2% |
| Alex Bleasdale | 9/10 | 3695 days | 2% |
| Ray Strong | 10/10 | 3695 days | 2% |
| Mohit Mehta | 9/10 | 3726 days | 2% |
| C. Whittle | 4/10 | 3726 days | 1% |
| Keith Jones | 10/10 | 3727 days | 2% |
| Jen Boote | 10/10 | 3756 days | 2% |
| Tim Beresford | 8/10 | 3756 days | 2% |
| austraroma | 10/10 | 3787 days | 2% |
| AMRINDER SINGH | 10/10 | 3787 days | 2% |
| K Lee | 10/10 | 3788 days | 2% |
| Melani Mark | 10/10 | 3819 days | 2% |
| Karina Greenall | 10/10 | 3848 days | 1% |
| Cam Frenchy | 10/10 | 3848 days | 1% |
| Dan NIELSEN | 10/10 | 3848 days | 1% |
| Wood Family | 9/10 | 3848 days | 1% |
| Richard Drake | 10/10 | 3879 days | 1% |
| Ruth | 10/10 | 3879 days | 1% |
| Sivoki Nofoakifolau | 10/10 | 3879 days | 1% |
| Pranav Pota | 10/10 | 3909 days | 1% |
| rob c | 9/10 | 3909 days | 1% |
| hrhind | 10/10 | 3909 days | 1% |
| Oakley Miller | 10/10 | 3940 days | 1% |
| Mary Halligan | 9/10 | 3940 days | 1% |
| Rakesh Barabari | 10/10 | 3940 days | 1% |
| Richard Thomson | 10/10 | 3940 days | 1% |
| james wightman | 10/10 | 3940 days | 1% |
| Jean Capron | 10/10 | 3940 days | 1% |
| Adam | 10/10 | 3968 days | 1% |
| Rhonda steel | 10/10 | 3968 days | 1% |
| Peter Utting | 10/10 | 3968 days | 1% |
| Susan Chambers | 9/10 | 3968 days | 1% |
| Linda Johnstone | 10/10 | 3968 days | 1% |
| Karen Petersen | 10/10 | 3968 days | 1% |
| Michael Sutton | 10/10 | 3999 days | 1% |
| Jo Leo | 9/10 | 3999 days | 1% |
| Jen Turinui | 10/10 | 3999 days | 1% |
| Cheung Laikum | 10/10 | 3999 days | 1% |
| George Cowan | 10/10 | 3999 days | 1% |
| Gwatkin Ratnam | 10/10 | 3999 days | 1% |
| Susan | 10/10 | 3999 days | 1% |
| Sharon Ashby | 10/10 | 3999 days | 1% |
| sandeep singh | 10/10 | 3999 days | 1% |
| alisa taualofa | 10/10 | 3999 days | 1% |
| Sigurgeir Thoroddsen | 10/10 | 3999 days | 1% |
| Seini Ahoafi | 10/10 | 3999 days | 1% |
| nicole ramsey | 10/10 | 3999 days | 1% |
| Caroline Mayo | 10/10 | 4000 days | 1% |
| Hannes Danzl | 10/10 | 4030 days | 1% |
| Winzhi Loh | 10/10 | 4030 days | 1% |
| peterferry | 9/10 | 4030 days | 1% |
| Vad Boz | 10/10 | 4030 days | 1% |
| Karen | 10/10 | 4030 days | 1% |
| Cameron Spence | 10/10 | 4030 days | 1% |
| whitney girard | 10/10 | 4030 days | 1% |
| Jason Xie | 10/10 | 4060 days | 1% |
| funcowt | 10/10 | 4060 days | 1% |
| Andy Garner | 10/10 | 4060 days | 1% |
| Margie Jacobs | 10/10 | 4060 days | 1% |
| Carolyne Schwenke | 10/10 | 4060 days | 1% |
| Rob Geayley | 10/10 | 4060 days | 1% |
| ranginoomaara1670875 | 10/10 | 4060 days | 1% |
| Rebecca Meffin | 10/10 | 4060 days | 1% |
| Ants Kenneth | 9/10 | 4091 days | 1% |
| C Smith | 9/10 | 4091 days | 1% |
| Chris Mitchell | 10/10 | 4091 days | 1% |
| Dale | 10/10 | 4091 days | 1% |
| Patrick Repping | 10/10 | 4091 days | 1% |
| Steven Cofman | 10/10 | 4091 days | 1% |
| marisa liberato | 10/10 | 4091 days | 1% |
| Vaibs K | 10/10 | 4091 days | 1% |
| Karen Dugdale | 10/10 | 4121 days | 1% |
| Nicola Dawson | 10/10 | 4122 days | 1% |
| Dave Brash | 10/10 | 4122 days | 1% |
| SFh | 10/10 | 4153 days | 1% |
| Vivian Yin | 10/10 | 4184 days | 0% |
| Cora Colquhoun | 10/10 | 4184 days | 0% |
| Norman | 10/10 | 4306 days | 0% |
| Taase Falanaipupu | 10/10 | 4364 days | 0% |
| J F | 10/10 | 4364 days | 0% |
| ANNIE KOLIO | 10/10 | 4364 days | 0% |
| Bernie Law | 10/10 | 4487 days | 1% |
| hophop | 1/10 | 4610 days | 1% |
| LUI Malaysia | 10/10 | 4730 days | 1% |
| W_Cameron | 10/10 | 4883 days | 1% |
| Lena | 9/10 | 5848 days | 1% |
| Dave | 10/10 | 6100 days | 1% |
| Andria Davis | 10/10 | 6129 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mode Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.58% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Mode Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mode Rentals experience has been adjusted for 127 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 124 | -2.52% |
| 125 | -2.54% |
| 126 | -2.56% |
| 127 | -2.58% |
| 128 | -2.60% |
| 129 | -2.62% |
| 130 | -2.64% |
| … | … |
Balancing Adjustment
8.90% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
76%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.