Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mode Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mode Rentals
Valid Reviews
201 Valid Reviews
The Mode Rentals experience has a total of 213 reviews. There are 201 valid reviews that are included when calculating the ranking score and 12 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 201 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 201 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 131 |
|
65% |
| 9/10 | 32 |
|
16% |
| 8/10 | 12 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 3 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
0% |
| 1/10 | 16 |
|
8% |
87.31% Average
The raw data average (mean) for all the Mode Rentals valid reviews is 87.31% and is based on 201 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
71.71%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sheryl | 1/10 | 438 days | 66% |
| Kyle | 1/10 | 803 days | 47% |
| Mode are scammers | 6/10 | 863 days | 91% |
| David | 10/10 | 894 days | 100% |
| Junhong | 5/10 | 955 days | 67% |
| Graham | 2/10 | 1078 days | 31% |
| David | 1/10 | 1259 days | 17% |
| Ruki Eddie | 3/10 | 1351 days | 18% |
| Shell G | 9/10 | 1412 days | 27% |
| Susan N | 10/10 | 1473 days | 22% |
| Lee MacDonald | 10/10 | 1473 days | 22% |
| Elizabeth S | 10/10 | 1534 days | 18% |
| Deb Weston | 1/10 | 1534 days | 7% |
| Yulene | 10/10 | 1593 days | 15% |
| Joanne Pryor | 10/10 | 1930 days | 9% |
| Arsalan | 1/10 | 2020 days | 3% |
| Ian Viney | 9/10 | 2050 days | 8% |
| Richard Williams | 9/10 | 2050 days | 8% |
| Vicki MacPherson | 10/10 | 2142 days | 8% |
| BWishart | 8/10 | 2295 days | 7% |
| MS | 9/10 | 2295 days | 7% |
| Jon Petrie | 9/10 | 2324 days | 7% |
| John Bassett | 10/10 | 2355 days | 7% |
| Bevan Read | 9/10 | 2355 days | 7% |
| Jenn Howell | 10/10 | 2355 days | 7% |
| Inoke Afeaki | 8/10 | 2355 days | 7% |
| Nigel Topping | 9/10 | 2386 days | 7% |
| Tomoko | 8/10 | 2386 days | 7% |
| LB | 10/10 | 2386 days | 7% |
| Alice | 10/10 | 2386 days | 7% |
| Henrik Gustafsson | 10/10 | 2386 days | 7% |
| Disappointed | 3/10 | 2386 days | 4% |
| Jane | 10/10 | 2386 days | 7% |
| Leisa Ferry | 10/10 | 2416 days | 7% |
| Mike | 8/10 | 2416 days | 7% |
| Frickelo | 10/10 | 2416 days | 7% |
| J Walters | 1/10 | 2447 days | 3% |
| Nienna | 1/10 | 2447 days | 3% |
| Neihana | 1/10 | 2600 days | 3% |
| Keriana | 1/10 | 2600 days | 3% |
| Robyn Cameron | 9/10 | 2630 days | 6% |
| Fil . f | 1/10 | 2661 days | 2% |
| Thilo Koehler | 1/10 | 2689 days | 2% |
| Florian Reindl | 1/10 | 2720 days | 2% |
| KL | 1/10 | 2751 days | 2% |
| Jodi I | 10/10 | 2751 days | 6% |
| David | 10/10 | 2751 days | 6% |
| Mel | 1/10 | 2781 days | 2% |
| Marz Rose Alan | 10/10 | 2842 days | 5% |
| Razz | 8/10 | 2842 days | 5% |
| Michael Roberts | 1/10 | 2904 days | 2% |
| Ian Kennedy | 9/10 | 2904 days | 5% |
| K Watkins | 10/10 | 2934 days | 5% |
| Anna Waiheke | 10/10 | 2995 days | 5% |
| joso | 4/10 | 3054 days | 3% |
| Scott Roger | 10/10 | 3084 days | 5% |
| George Stanley | 10/10 | 3084 days | 5% |
| Jeroen B | 10/10 | 3085 days | 5% |
| Martin Sotola | 10/10 | 3115 days | 4% |
| jadene aranui | 10/10 | 3145 days | 4% |
| Cindy Teghtmeyer | 8/10 | 3145 days | 4% |
| Chaten Garg | 10/10 | 3237 days | 4% |
| Kevin Hughes | 9/10 | 3268 days | 4% |
| Carl Page | 10/10 | 3298 days | 4% |
| andrew riddington | 9/10 | 3298 days | 4% |
| Leena Returns | 10/10 | 3298 days | 4% |
| Sanchita Sachdeva | 10/10 | 3329 days | 4% |
| Craig David | 10/10 | 3329 days | 4% |
| Ronald Jelsma | 10/10 | 3390 days | 4% |
| Kekoa Ledesma | 8/10 | 3418 days | 3% |
| Liezl Vervloet | 10/10 | 3449 days | 3% |
| Kenneth Barlow | 10/10 | 3510 days | 3% |
| Papa Mack | 10/10 | 3541 days | 3% |
| Christine Cole | 10/10 | 3541 days | 3% |
| alexandra lefebvre | 10/10 | 3541 days | 3% |
| Jipsy Jackson | 10/10 | 3602 days | 3% |
| Vanisha Goundar | 10/10 | 3602 days | 3% |
| Zoe Cole | 10/10 | 3633 days | 3% |
| Beth-Anne Bennett | 8/10 | 3663 days | 2% |
| Kyla Tinetti | 9/10 | 3663 days | 3% |
| Debra Panitz | 10/10 | 3663 days | 3% |
| Wayne Parsloe | 10/10 | 3694 days | 2% |
| shirley silby | 10/10 | 3724 days | 2% |
| Bron Bron | 10/10 | 3724 days | 2% |
| Denise Nortier | 10/10 | 3724 days | 2% |
| Gerhard van Emmenes | 10/10 | 3724 days | 2% |
| Torben Rosenberg | 10/10 | 3724 days | 2% |
| Milan Gagic | 10/10 | 3755 days | 2% |
| dave todd | 7/10 | 3755 days | 2% |
| Mario | 10/10 | 3755 days | 2% |
| Tomas Marcusson | 8/10 | 3755 days | 2% |
| Richard Heginbotham | 7/10 | 3784 days | 2% |
| Alex Macdonald | 9/10 | 3784 days | 2% |
| Emma Bennett | 10/10 | 3784 days | 2% |
| Marius | 10/10 | 3784 days | 2% |
| Kevin Bailey | 10/10 | 3784 days | 2% |
| Pierre CHONGUE | 9/10 | 3785 days | 2% |
| Robert Trezise | 9/10 | 3785 days | 2% |
| Dave Cockfoster | 9/10 | 3815 days | 2% |
| Michael Lee | 9/10 | 3815 days | 2% |
| Maggie Burgess | 10/10 | 3815 days | 2% |
| Lynollie Smith | 8/10 | 3815 days | 2% |
| Dodie | 4/10 | 3815 days | 1% |
| Ron&Ma Nicholls | 10/10 | 3815 days | 2% |
| paulmiles | 9/10 | 3815 days | 2% |
| Mark & Leigh Figgitt | 8/10 | 3815 days | 2% |
| ALLAN BARCLAY | 10/10 | 3816 days | 2% |
| lesley Drane | 10/10 | 3816 days | 2% |
| Rob Hazelden | 10/10 | 3816 days | 2% |
| Tina West | 10/10 | 3816 days | 2% |
| Catherine Jones | 9/10 | 3846 days | 2% |
| Rogan Mexted | 9/10 | 3846 days | 2% |
| Mikko Puro | 9/10 | 3876 days | 2% |
| Karen | 10/10 | 3876 days | 2% |
| Alex Bleasdale | 9/10 | 3876 days | 2% |
| Ray Strong | 10/10 | 3876 days | 2% |
| Mohit Mehta | 9/10 | 3907 days | 2% |
| C. Whittle | 4/10 | 3907 days | 1% |
| Keith Jones | 10/10 | 3908 days | 2% |
| Jen Boote | 10/10 | 3937 days | 2% |
| Tim Beresford | 8/10 | 3937 days | 2% |
| austraroma | 10/10 | 3968 days | 1% |
| AMRINDER SINGH | 10/10 | 3968 days | 1% |
| K Lee | 10/10 | 3969 days | 1% |
| Melani Mark | 10/10 | 4000 days | 1% |
| Karina Greenall | 10/10 | 4029 days | 1% |
| Cam Frenchy | 10/10 | 4029 days | 1% |
| Dan NIELSEN | 10/10 | 4029 days | 1% |
| Wood Family | 9/10 | 4029 days | 1% |
| Richard Drake | 10/10 | 4060 days | 1% |
| Ruth | 10/10 | 4060 days | 1% |
| Sivoki Nofoakifolau | 10/10 | 4060 days | 1% |
| Pranav Pota | 10/10 | 4090 days | 1% |
| rob c | 9/10 | 4090 days | 1% |
| hrhind | 10/10 | 4090 days | 1% |
| Oakley Miller | 10/10 | 4121 days | 1% |
| Mary Halligan | 9/10 | 4121 days | 1% |
| Rakesh Barabari | 10/10 | 4121 days | 1% |
| Richard Thomson | 10/10 | 4121 days | 1% |
| james wightman | 10/10 | 4121 days | 1% |
| Jean Capron | 10/10 | 4121 days | 1% |
| Adam | 10/10 | 4149 days | 1% |
| Rhonda steel | 10/10 | 4149 days | 1% |
| Peter Utting | 10/10 | 4149 days | 1% |
| Susan Chambers | 9/10 | 4149 days | 1% |
| Linda Johnstone | 10/10 | 4149 days | 1% |
| Karen Petersen | 10/10 | 4149 days | 1% |
| Michael Sutton | 10/10 | 4180 days | 1% |
| Jo Leo | 9/10 | 4180 days | 1% |
| Jen Turinui | 10/10 | 4180 days | 1% |
| Cheung Laikum | 10/10 | 4180 days | 1% |
| George Cowan | 10/10 | 4180 days | 1% |
| Gwatkin Ratnam | 10/10 | 4180 days | 1% |
| Susan | 10/10 | 4180 days | 1% |
| Sharon Ashby | 10/10 | 4180 days | 1% |
| sandeep singh | 10/10 | 4180 days | 1% |
| alisa taualofa | 10/10 | 4180 days | 1% |
| Sigurgeir Thoroddsen | 10/10 | 4180 days | 1% |
| Seini Ahoafi | 10/10 | 4180 days | 1% |
| nicole ramsey | 10/10 | 4180 days | 1% |
| Caroline Mayo | 10/10 | 4181 days | 1% |
| Hannes Danzl | 10/10 | 4211 days | 1% |
| Winzhi Loh | 10/10 | 4211 days | 1% |
| peterferry | 9/10 | 4211 days | 1% |
| Vad Boz | 10/10 | 4211 days | 1% |
| Karen | 10/10 | 4211 days | 1% |
| Cameron Spence | 10/10 | 4211 days | 1% |
| whitney girard | 10/10 | 4211 days | 1% |
| Jason Xie | 10/10 | 4241 days | 0% |
| funcowt | 10/10 | 4241 days | 0% |
| Andy Garner | 10/10 | 4241 days | 0% |
| Margie Jacobs | 10/10 | 4241 days | 0% |
| Carolyne Schwenke | 10/10 | 4241 days | 0% |
| Rob Geayley | 10/10 | 4241 days | 0% |
| ranginoomaara1670875 | 10/10 | 4241 days | 0% |
| Rebecca Meffin | 10/10 | 4241 days | 0% |
| Ants Kenneth | 9/10 | 4272 days | 0% |
| C Smith | 9/10 | 4272 days | 0% |
| Chris Mitchell | 10/10 | 4272 days | 0% |
| Dale | 10/10 | 4272 days | 0% |
| Patrick Repping | 10/10 | 4272 days | 0% |
| Steven Cofman | 10/10 | 4272 days | 0% |
| marisa liberato | 10/10 | 4272 days | 0% |
| Vaibs K | 10/10 | 4272 days | 0% |
| Karen Dugdale | 10/10 | 4302 days | 0% |
| Nicola Dawson | 10/10 | 4303 days | 0% |
| Dave Brash | 10/10 | 4303 days | 0% |
| SFh | 10/10 | 4334 days | 0% |
| Vivian Yin | 10/10 | 4365 days | 0% |
| Cora Colquhoun | 10/10 | 4365 days | 0% |
| Norman | 10/10 | 4487 days | 2% |
| Taase Falanaipupu | 10/10 | 4545 days | 2% |
| J F | 10/10 | 4545 days | 2% |
| ANNIE KOLIO | 10/10 | 4545 days | 2% |
| Bernie Law | 10/10 | 4668 days | 2% |
| hophop | 1/10 | 4791 days | 1% |
| LUI Malaysia | 10/10 | 4911 days | 2% |
| W_Cameron | 10/10 | 5064 days | 2% |
| Lena | 9/10 | 6029 days | 1% |
| Dave | 10/10 | 6281 days | 1% |
| Andria Davis | 10/10 | 6310 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mode Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.25% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 114 days. The Mode Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mode Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.21% |
| 198 | -2.23% |
| 199 | -2.24% |
| 200 | -2.25% |
| 201 | -2.26% |
| 202 | -2.27% |
| 203 | -2.28% |
| … | … |
Balancing Adjustment
9.21% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
76%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.