G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mode Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mode Rentals
Valid Reviews
201 Valid Reviews
The Mode Rentals experience has a total of 213 reviews. There are 201 valid reviews that are included when calculating the ranking score and 12 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 201 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 201 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 131 |
|
65% |
| 9/10 | 32 |
|
16% |
| 8/10 | 12 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 3 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
0% |
| 1/10 | 16 |
|
8% |
87.31% Average
The raw data average (mean) for all the Mode Rentals valid reviews is 87.31% and is based on 201 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
71.97%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sheryl | 1/10 | 385 days | 62% |
| Kyle | 1/10 | 750 days | 46% |
| Mode are scammers | 6/10 | 810 days | 90% |
| David | 10/10 | 841 days | 100% |
| Junhong | 5/10 | 902 days | 68% |
| Graham | 2/10 | 1025 days | 32% |
| David | 1/10 | 1206 days | 18% |
| Ruki Eddie | 3/10 | 1298 days | 19% |
| Shell G | 9/10 | 1359 days | 29% |
| Susan N | 10/10 | 1420 days | 24% |
| Lee MacDonald | 10/10 | 1420 days | 24% |
| Elizabeth S | 10/10 | 1481 days | 20% |
| Deb Weston | 1/10 | 1481 days | 8% |
| Yulene | 10/10 | 1540 days | 16% |
| Joanne Pryor | 10/10 | 1877 days | 8% |
| Arsalan | 1/10 | 1967 days | 3% |
| Ian Viney | 9/10 | 1997 days | 8% |
| Richard Williams | 9/10 | 1997 days | 8% |
| Vicki MacPherson | 10/10 | 2089 days | 7% |
| BWishart | 8/10 | 2242 days | 7% |
| MS | 9/10 | 2242 days | 7% |
| Jon Petrie | 9/10 | 2271 days | 7% |
| John Bassett | 10/10 | 2302 days | 7% |
| Bevan Read | 9/10 | 2302 days | 7% |
| Jenn Howell | 10/10 | 2302 days | 7% |
| Inoke Afeaki | 8/10 | 2302 days | 6% |
| Nigel Topping | 9/10 | 2333 days | 6% |
| Tomoko | 8/10 | 2333 days | 6% |
| LB | 10/10 | 2333 days | 7% |
| Alice | 10/10 | 2333 days | 7% |
| Henrik Gustafsson | 10/10 | 2333 days | 7% |
| Disappointed | 3/10 | 2333 days | 3% |
| Jane | 10/10 | 2333 days | 7% |
| Leisa Ferry | 10/10 | 2363 days | 6% |
| Mike | 8/10 | 2363 days | 6% |
| Frickelo | 10/10 | 2363 days | 6% |
| J Walters | 1/10 | 2394 days | 2% |
| Nienna | 1/10 | 2394 days | 2% |
| Neihana | 1/10 | 2547 days | 2% |
| Keriana | 1/10 | 2547 days | 2% |
| Robyn Cameron | 9/10 | 2577 days | 6% |
| Fil . f | 1/10 | 2608 days | 2% |
| Thilo Koehler | 1/10 | 2636 days | 2% |
| Florian Reindl | 1/10 | 2667 days | 2% |
| KL | 1/10 | 2698 days | 2% |
| Jodi I | 10/10 | 2698 days | 5% |
| David | 10/10 | 2698 days | 5% |
| Mel | 1/10 | 2728 days | 2% |
| Marz Rose Alan | 10/10 | 2789 days | 5% |
| Razz | 8/10 | 2789 days | 5% |
| Michael Roberts | 1/10 | 2851 days | 2% |
| Ian Kennedy | 9/10 | 2851 days | 5% |
| K Watkins | 10/10 | 2881 days | 5% |
| Anna Waiheke | 10/10 | 2942 days | 5% |
| joso | 4/10 | 3001 days | 3% |
| Scott Roger | 10/10 | 3032 days | 4% |
| George Stanley | 10/10 | 3032 days | 4% |
| Jeroen B | 10/10 | 3032 days | 4% |
| Martin Sotola | 10/10 | 3063 days | 4% |
| jadene aranui | 10/10 | 3093 days | 4% |
| Cindy Teghtmeyer | 8/10 | 3093 days | 4% |
| Chaten Garg | 10/10 | 3185 days | 4% |
| Kevin Hughes | 9/10 | 3216 days | 4% |
| Carl Page | 10/10 | 3246 days | 4% |
| andrew riddington | 9/10 | 3246 days | 3% |
| Leena Returns | 10/10 | 3246 days | 4% |
| Sanchita Sachdeva | 10/10 | 3277 days | 3% |
| Craig David | 10/10 | 3277 days | 3% |
| Ronald Jelsma | 10/10 | 3338 days | 3% |
| Kekoa Ledesma | 8/10 | 3366 days | 3% |
| Liezl Vervloet | 10/10 | 3397 days | 3% |
| Kenneth Barlow | 10/10 | 3458 days | 3% |
| Papa Mack | 10/10 | 3489 days | 3% |
| Christine Cole | 10/10 | 3489 days | 3% |
| alexandra lefebvre | 10/10 | 3489 days | 3% |
| Jipsy Jackson | 10/10 | 3550 days | 3% |
| Vanisha Goundar | 10/10 | 3550 days | 3% |
| Zoe Cole | 10/10 | 3581 days | 2% |
| Beth-Anne Bennett | 8/10 | 3611 days | 2% |
| Kyla Tinetti | 9/10 | 3611 days | 2% |
| Debra Panitz | 10/10 | 3611 days | 2% |
| Wayne Parsloe | 10/10 | 3642 days | 2% |
| shirley silby | 10/10 | 3672 days | 2% |
| Bron Bron | 10/10 | 3672 days | 2% |
| Denise Nortier | 10/10 | 3672 days | 2% |
| Gerhard van Emmenes | 10/10 | 3672 days | 2% |
| Torben Rosenberg | 10/10 | 3672 days | 2% |
| Milan Gagic | 10/10 | 3703 days | 2% |
| dave todd | 7/10 | 3703 days | 2% |
| Mario | 10/10 | 3703 days | 2% |
| Tomas Marcusson | 8/10 | 3703 days | 2% |
| Richard Heginbotham | 7/10 | 3732 days | 2% |
| Alex Macdonald | 9/10 | 3732 days | 2% |
| Emma Bennett | 10/10 | 3732 days | 2% |
| Marius | 10/10 | 3732 days | 2% |
| Kevin Bailey | 10/10 | 3732 days | 2% |
| Pierre CHONGUE | 9/10 | 3732 days | 2% |
| Robert Trezise | 9/10 | 3732 days | 2% |
| Dave Cockfoster | 9/10 | 3763 days | 2% |
| Michael Lee | 9/10 | 3763 days | 2% |
| Maggie Burgess | 10/10 | 3763 days | 2% |
| Lynollie Smith | 8/10 | 3763 days | 2% |
| Dodie | 4/10 | 3763 days | 1% |
| Ron&Ma Nicholls | 10/10 | 3763 days | 2% |
| paulmiles | 9/10 | 3763 days | 2% |
| Mark & Leigh Figgitt | 8/10 | 3763 days | 2% |
| ALLAN BARCLAY | 10/10 | 3763 days | 2% |
| lesley Drane | 10/10 | 3763 days | 2% |
| Rob Hazelden | 10/10 | 3763 days | 2% |
| Tina West | 10/10 | 3763 days | 2% |
| Catherine Jones | 9/10 | 3794 days | 2% |
| Rogan Mexted | 9/10 | 3794 days | 2% |
| Mikko Puro | 9/10 | 3824 days | 2% |
| Karen | 10/10 | 3824 days | 2% |
| Alex Bleasdale | 9/10 | 3824 days | 2% |
| Ray Strong | 10/10 | 3824 days | 2% |
| Mohit Mehta | 9/10 | 3855 days | 1% |
| C. Whittle | 4/10 | 3855 days | 1% |
| Keith Jones | 10/10 | 3855 days | 2% |
| Jen Boote | 10/10 | 3885 days | 1% |
| Tim Beresford | 8/10 | 3885 days | 1% |
| austraroma | 10/10 | 3916 days | 1% |
| AMRINDER SINGH | 10/10 | 3916 days | 1% |
| K Lee | 10/10 | 3916 days | 1% |
| Melani Mark | 10/10 | 3947 days | 1% |
| Karina Greenall | 10/10 | 3977 days | 1% |
| Cam Frenchy | 10/10 | 3977 days | 1% |
| Dan NIELSEN | 10/10 | 3977 days | 1% |
| Wood Family | 9/10 | 3977 days | 1% |
| Richard Drake | 10/10 | 4008 days | 1% |
| Ruth | 10/10 | 4008 days | 1% |
| Sivoki Nofoakifolau | 10/10 | 4008 days | 1% |
| Pranav Pota | 10/10 | 4038 days | 1% |
| rob c | 9/10 | 4038 days | 1% |
| hrhind | 10/10 | 4038 days | 1% |
| Oakley Miller | 10/10 | 4069 days | 1% |
| Mary Halligan | 9/10 | 4069 days | 1% |
| Rakesh Barabari | 10/10 | 4069 days | 1% |
| Richard Thomson | 10/10 | 4069 days | 1% |
| james wightman | 10/10 | 4069 days | 1% |
| Jean Capron | 10/10 | 4069 days | 1% |
| Adam | 10/10 | 4097 days | 1% |
| Rhonda steel | 10/10 | 4097 days | 1% |
| Peter Utting | 10/10 | 4097 days | 1% |
| Susan Chambers | 9/10 | 4097 days | 1% |
| Linda Johnstone | 10/10 | 4097 days | 1% |
| Karen Petersen | 10/10 | 4097 days | 1% |
| Michael Sutton | 10/10 | 4128 days | 1% |
| Jo Leo | 9/10 | 4128 days | 1% |
| Jen Turinui | 10/10 | 4128 days | 1% |
| Cheung Laikum | 10/10 | 4128 days | 1% |
| George Cowan | 10/10 | 4128 days | 1% |
| Gwatkin Ratnam | 10/10 | 4128 days | 1% |
| Susan | 10/10 | 4128 days | 1% |
| Sharon Ashby | 10/10 | 4128 days | 1% |
| sandeep singh | 10/10 | 4128 days | 1% |
| alisa taualofa | 10/10 | 4128 days | 1% |
| Sigurgeir Thoroddsen | 10/10 | 4128 days | 1% |
| Seini Ahoafi | 10/10 | 4128 days | 1% |
| nicole ramsey | 10/10 | 4128 days | 1% |
| Caroline Mayo | 10/10 | 4128 days | 1% |
| Hannes Danzl | 10/10 | 4159 days | 1% |
| Winzhi Loh | 10/10 | 4159 days | 1% |
| peterferry | 9/10 | 4159 days | 0% |
| Vad Boz | 10/10 | 4159 days | 1% |
| Karen | 10/10 | 4159 days | 1% |
| Cameron Spence | 10/10 | 4159 days | 1% |
| whitney girard | 10/10 | 4159 days | 1% |
| Jason Xie | 10/10 | 4189 days | 0% |
| funcowt | 10/10 | 4189 days | 0% |
| Andy Garner | 10/10 | 4189 days | 0% |
| Margie Jacobs | 10/10 | 4189 days | 0% |
| Carolyne Schwenke | 10/10 | 4189 days | 0% |
| Rob Geayley | 10/10 | 4189 days | 0% |
| ranginoomaara1670875 | 10/10 | 4189 days | 0% |
| Rebecca Meffin | 10/10 | 4189 days | 0% |
| Ants Kenneth | 9/10 | 4220 days | 0% |
| C Smith | 9/10 | 4220 days | 0% |
| Chris Mitchell | 10/10 | 4220 days | 0% |
| Dale | 10/10 | 4220 days | 0% |
| Patrick Repping | 10/10 | 4220 days | 0% |
| Steven Cofman | 10/10 | 4220 days | 0% |
| marisa liberato | 10/10 | 4220 days | 0% |
| Vaibs K | 10/10 | 4220 days | 0% |
| Karen Dugdale | 10/10 | 4250 days | 0% |
| Nicola Dawson | 10/10 | 4250 days | 0% |
| Dave Brash | 10/10 | 4250 days | 0% |
| SFh | 10/10 | 4281 days | 0% |
| Vivian Yin | 10/10 | 4312 days | 0% |
| Cora Colquhoun | 10/10 | 4312 days | 0% |
| Norman | 10/10 | 4434 days | 1% |
| Taase Falanaipupu | 10/10 | 4493 days | 1% |
| J F | 10/10 | 4493 days | 1% |
| ANNIE KOLIO | 10/10 | 4493 days | 1% |
| Bernie Law | 10/10 | 4615 days | 1% |
| hophop | 1/10 | 4738 days | 0% |
| LUI Malaysia | 10/10 | 4858 days | 1% |
| W_Cameron | 10/10 | 5011 days | 1% |
| Lena | 9/10 | 5976 days | 1% |
| Dave | 10/10 | 6228 days | 1% |
| Andria Davis | 10/10 | 6257 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mode Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.34% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 70 days. The Mode Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mode Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.29% |
| 198 | -3.30% |
| 199 | -3.32% |
| 200 | -3.34% |
| 201 | -3.35% |
| 202 | -3.37% |
| 203 | -3.39% |
| … | … |
Balancing Adjustment
9.77% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.