G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mode Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mode Rentals
Valid Reviews
201 Valid Reviews
The Mode Rentals experience has a total of 215 reviews. There are 201 valid reviews that are included when calculating the ranking score and 14 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 201 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 201 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 131 |
|
65% |
| 9/10 | 32 |
|
16% |
| 8/10 | 12 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 3 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
0% |
| 1/10 | 16 |
|
8% |
87.31% Average
The raw data average (mean) for all the Mode Rentals valid reviews is 87.31% and is based on 201 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
72.32%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sheryl | 1/10 | 304 days | 57% |
| Kyle | 1/10 | 669 days | 45% |
| Mode are scammers | 6/10 | 729 days | 90% |
| David | 10/10 | 760 days | 100% |
| Junhong | 5/10 | 821 days | 70% |
| Graham | 2/10 | 944 days | 33% |
| David | 1/10 | 1125 days | 20% |
| Ruki Eddie | 3/10 | 1217 days | 21% |
| Shell G | 9/10 | 1278 days | 33% |
| Susan N | 10/10 | 1339 days | 27% |
| Lee MacDonald | 10/10 | 1339 days | 27% |
| Elizabeth S | 10/10 | 1400 days | 23% |
| Deb Weston | 1/10 | 1400 days | 9% |
| Yulene | 10/10 | 1459 days | 19% |
| Joanne Pryor | 10/10 | 1796 days | 7% |
| Arsalan | 1/10 | 1886 days | 3% |
| Ian Viney | 9/10 | 1916 days | 7% |
| Richard Williams | 9/10 | 1916 days | 7% |
| Vicki MacPherson | 10/10 | 2008 days | 7% |
| BWishart | 8/10 | 2161 days | 6% |
| MS | 9/10 | 2161 days | 6% |
| Jon Petrie | 9/10 | 2190 days | 6% |
| John Bassett | 10/10 | 2221 days | 6% |
| Bevan Read | 9/10 | 2221 days | 6% |
| Jenn Howell | 10/10 | 2221 days | 6% |
| Inoke Afeaki | 8/10 | 2221 days | 6% |
| Nigel Topping | 9/10 | 2252 days | 6% |
| Tomoko | 8/10 | 2252 days | 6% |
| LB | 10/10 | 2252 days | 6% |
| Alice | 10/10 | 2252 days | 6% |
| Henrik Gustafsson | 10/10 | 2252 days | 6% |
| Disappointed | 3/10 | 2252 days | 3% |
| Jane | 10/10 | 2252 days | 6% |
| Leisa Ferry | 10/10 | 2282 days | 6% |
| Mike | 8/10 | 2282 days | 6% |
| Frickelo | 10/10 | 2282 days | 6% |
| J Walters | 1/10 | 2313 days | 2% |
| Nienna | 1/10 | 2313 days | 2% |
| Neihana | 1/10 | 2466 days | 2% |
| Keriana | 1/10 | 2466 days | 2% |
| Robyn Cameron | 9/10 | 2496 days | 5% |
| Fil . f | 1/10 | 2527 days | 2% |
| Thilo Koehler | 1/10 | 2555 days | 2% |
| Florian Reindl | 1/10 | 2586 days | 2% |
| KL | 1/10 | 2617 days | 2% |
| Jodi I | 10/10 | 2617 days | 5% |
| David | 10/10 | 2617 days | 5% |
| Mel | 1/10 | 2647 days | 2% |
| Marz Rose Alan | 10/10 | 2708 days | 5% |
| Razz | 8/10 | 2708 days | 5% |
| Michael Roberts | 1/10 | 2770 days | 2% |
| Ian Kennedy | 9/10 | 2770 days | 5% |
| K Watkins | 10/10 | 2800 days | 5% |
| Anna Waiheke | 10/10 | 2861 days | 4% |
| joso | 4/10 | 2920 days | 3% |
| Scott Roger | 10/10 | 2951 days | 4% |
| George Stanley | 10/10 | 2951 days | 4% |
| Jeroen B | 10/10 | 2951 days | 4% |
| Martin Sotola | 10/10 | 2982 days | 4% |
| jadene aranui | 10/10 | 3012 days | 4% |
| Cindy Teghtmeyer | 8/10 | 3012 days | 4% |
| Chaten Garg | 10/10 | 3104 days | 4% |
| Kevin Hughes | 9/10 | 3135 days | 4% |
| Carl Page | 10/10 | 3165 days | 3% |
| andrew riddington | 9/10 | 3165 days | 3% |
| Leena Returns | 10/10 | 3165 days | 3% |
| Sanchita Sachdeva | 10/10 | 3196 days | 3% |
| Craig David | 10/10 | 3196 days | 3% |
| Ronald Jelsma | 10/10 | 3257 days | 3% |
| Kekoa Ledesma | 8/10 | 3285 days | 3% |
| Liezl Vervloet | 10/10 | 3316 days | 3% |
| Kenneth Barlow | 10/10 | 3377 days | 3% |
| Papa Mack | 10/10 | 3408 days | 3% |
| Christine Cole | 10/10 | 3408 days | 3% |
| alexandra lefebvre | 10/10 | 3408 days | 3% |
| Jipsy Jackson | 10/10 | 3469 days | 3% |
| Vanisha Goundar | 10/10 | 3469 days | 3% |
| Zoe Cole | 10/10 | 3500 days | 2% |
| Beth-Anne Bennett | 8/10 | 3530 days | 2% |
| Kyla Tinetti | 9/10 | 3530 days | 2% |
| Debra Panitz | 10/10 | 3530 days | 2% |
| Wayne Parsloe | 10/10 | 3561 days | 2% |
| shirley silby | 10/10 | 3591 days | 2% |
| Bron Bron | 10/10 | 3591 days | 2% |
| Denise Nortier | 10/10 | 3591 days | 2% |
| Gerhard van Emmenes | 10/10 | 3591 days | 2% |
| Torben Rosenberg | 10/10 | 3591 days | 2% |
| Milan Gagic | 10/10 | 3622 days | 2% |
| dave todd | 7/10 | 3622 days | 2% |
| Mario | 10/10 | 3622 days | 2% |
| Tomas Marcusson | 8/10 | 3622 days | 2% |
| Richard Heginbotham | 7/10 | 3651 days | 2% |
| Alex Macdonald | 9/10 | 3651 days | 2% |
| Emma Bennett | 10/10 | 3651 days | 2% |
| Marius | 10/10 | 3651 days | 2% |
| Kevin Bailey | 10/10 | 3651 days | 2% |
| Pierre CHONGUE | 9/10 | 3651 days | 2% |
| Robert Trezise | 9/10 | 3651 days | 2% |
| Dave Cockfoster | 9/10 | 3682 days | 2% |
| Michael Lee | 9/10 | 3682 days | 2% |
| Maggie Burgess | 10/10 | 3682 days | 2% |
| Lynollie Smith | 8/10 | 3682 days | 2% |
| Dodie | 4/10 | 3682 days | 1% |
| Ron&Ma Nicholls | 10/10 | 3682 days | 2% |
| paulmiles | 9/10 | 3682 days | 2% |
| Mark & Leigh Figgitt | 8/10 | 3682 days | 2% |
| ALLAN BARCLAY | 10/10 | 3682 days | 2% |
| lesley Drane | 10/10 | 3682 days | 2% |
| Rob Hazelden | 10/10 | 3682 days | 2% |
| Tina West | 10/10 | 3682 days | 2% |
| Catherine Jones | 9/10 | 3713 days | 2% |
| Rogan Mexted | 9/10 | 3713 days | 2% |
| Mikko Puro | 9/10 | 3743 days | 2% |
| Karen | 10/10 | 3743 days | 2% |
| Alex Bleasdale | 9/10 | 3743 days | 2% |
| Ray Strong | 10/10 | 3743 days | 2% |
| Mohit Mehta | 9/10 | 3774 days | 2% |
| C. Whittle | 4/10 | 3774 days | 1% |
| Keith Jones | 10/10 | 3774 days | 2% |
| Jen Boote | 10/10 | 3804 days | 2% |
| Tim Beresford | 8/10 | 3804 days | 2% |
| austraroma | 10/10 | 3835 days | 2% |
| AMRINDER SINGH | 10/10 | 3835 days | 2% |
| K Lee | 10/10 | 3835 days | 2% |
| Melani Mark | 10/10 | 3866 days | 1% |
| Karina Greenall | 10/10 | 3896 days | 1% |
| Cam Frenchy | 10/10 | 3896 days | 1% |
| Dan NIELSEN | 10/10 | 3896 days | 1% |
| Wood Family | 9/10 | 3896 days | 1% |
| Richard Drake | 10/10 | 3927 days | 1% |
| Ruth | 10/10 | 3927 days | 1% |
| Sivoki Nofoakifolau | 10/10 | 3927 days | 1% |
| Pranav Pota | 10/10 | 3957 days | 1% |
| rob c | 9/10 | 3957 days | 1% |
| hrhind | 10/10 | 3957 days | 1% |
| Oakley Miller | 10/10 | 3988 days | 1% |
| Mary Halligan | 9/10 | 3988 days | 1% |
| Rakesh Barabari | 10/10 | 3988 days | 1% |
| Richard Thomson | 10/10 | 3988 days | 1% |
| james wightman | 10/10 | 3988 days | 1% |
| Jean Capron | 10/10 | 3988 days | 1% |
| Adam | 10/10 | 4016 days | 1% |
| Rhonda steel | 10/10 | 4016 days | 1% |
| Peter Utting | 10/10 | 4016 days | 1% |
| Susan Chambers | 9/10 | 4016 days | 1% |
| Linda Johnstone | 10/10 | 4016 days | 1% |
| Karen Petersen | 10/10 | 4016 days | 1% |
| Michael Sutton | 10/10 | 4047 days | 1% |
| Jo Leo | 9/10 | 4047 days | 1% |
| Jen Turinui | 10/10 | 4047 days | 1% |
| Cheung Laikum | 10/10 | 4047 days | 1% |
| George Cowan | 10/10 | 4047 days | 1% |
| Gwatkin Ratnam | 10/10 | 4047 days | 1% |
| Susan | 10/10 | 4047 days | 1% |
| Sharon Ashby | 10/10 | 4047 days | 1% |
| sandeep singh | 10/10 | 4047 days | 1% |
| alisa taualofa | 10/10 | 4047 days | 1% |
| Sigurgeir Thoroddsen | 10/10 | 4047 days | 1% |
| Seini Ahoafi | 10/10 | 4047 days | 1% |
| nicole ramsey | 10/10 | 4047 days | 1% |
| Caroline Mayo | 10/10 | 4047 days | 1% |
| Hannes Danzl | 10/10 | 4078 days | 1% |
| Winzhi Loh | 10/10 | 4078 days | 1% |
| peterferry | 9/10 | 4078 days | 1% |
| Vad Boz | 10/10 | 4078 days | 1% |
| Karen | 10/10 | 4078 days | 1% |
| Cameron Spence | 10/10 | 4078 days | 1% |
| whitney girard | 10/10 | 4078 days | 1% |
| Jason Xie | 10/10 | 4108 days | 1% |
| funcowt | 10/10 | 4108 days | 1% |
| Andy Garner | 10/10 | 4108 days | 1% |
| Margie Jacobs | 10/10 | 4108 days | 1% |
| Carolyne Schwenke | 10/10 | 4108 days | 1% |
| Rob Geayley | 10/10 | 4108 days | 1% |
| ranginoomaara1670875 | 10/10 | 4108 days | 1% |
| Rebecca Meffin | 10/10 | 4108 days | 1% |
| Ants Kenneth | 9/10 | 4139 days | 1% |
| C Smith | 9/10 | 4139 days | 1% |
| Chris Mitchell | 10/10 | 4139 days | 1% |
| Dale | 10/10 | 4139 days | 1% |
| Patrick Repping | 10/10 | 4139 days | 1% |
| Steven Cofman | 10/10 | 4139 days | 1% |
| marisa liberato | 10/10 | 4139 days | 1% |
| Vaibs K | 10/10 | 4139 days | 1% |
| Karen Dugdale | 10/10 | 4169 days | 1% |
| Nicola Dawson | 10/10 | 4169 days | 1% |
| Dave Brash | 10/10 | 4169 days | 1% |
| SFh | 10/10 | 4200 days | 0% |
| Vivian Yin | 10/10 | 4231 days | 0% |
| Cora Colquhoun | 10/10 | 4231 days | 0% |
| Norman | 10/10 | 4353 days | 0% |
| Taase Falanaipupu | 10/10 | 4412 days | 1% |
| J F | 10/10 | 4412 days | 1% |
| ANNIE KOLIO | 10/10 | 4412 days | 1% |
| Bernie Law | 10/10 | 4534 days | 1% |
| hophop | 1/10 | 4657 days | 1% |
| LUI Malaysia | 10/10 | 4777 days | 1% |
| W_Cameron | 10/10 | 4930 days | 1% |
| Lena | 9/10 | 5895 days | 1% |
| Dave | 10/10 | 6147 days | 1% |
| Andria Davis | 10/10 | 6176 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mode Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.60% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 49 days. The Mode Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mode Rentals experience has been adjusted for 174 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 171 | -3.54% |
| 172 | -3.56% |
| 173 | -3.58% |
| 174 | -3.60% |
| 175 | -3.62% |
| 176 | -3.64% |
| 177 | -3.66% |
| … | … |
Balancing Adjustment
9.69% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.