Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mode Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mode Rentals
Valid Reviews
201 Valid Reviews
The Mode Rentals experience has a total of 215 reviews. There are 201 valid reviews that are included when calculating the ranking score and 14 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 201 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 201 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 131 |
|
65% |
| 9/10 | 32 |
|
16% |
| 8/10 | 12 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 3 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
0% |
| 1/10 | 16 |
|
8% |
87.31% Average
The raw data average (mean) for all the Mode Rentals valid reviews is 87.31% and is based on 201 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
72.42%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sheryl | 1/10 | 284 days | 56% |
| Kyle | 1/10 | 649 days | 45% |
| Mode are scammers | 6/10 | 709 days | 89% |
| David | 10/10 | 740 days | 100% |
| Junhong | 5/10 | 801 days | 70% |
| Graham | 2/10 | 924 days | 34% |
| David | 1/10 | 1105 days | 20% |
| Ruki Eddie | 3/10 | 1197 days | 22% |
| Shell G | 9/10 | 1258 days | 34% |
| Susan N | 10/10 | 1319 days | 28% |
| Lee MacDonald | 10/10 | 1319 days | 28% |
| Elizabeth S | 10/10 | 1380 days | 24% |
| Deb Weston | 1/10 | 1380 days | 9% |
| Yulene | 10/10 | 1439 days | 20% |
| Joanne Pryor | 10/10 | 1776 days | 7% |
| Arsalan | 1/10 | 1866 days | 3% |
| Ian Viney | 9/10 | 1896 days | 7% |
| Richard Williams | 9/10 | 1896 days | 7% |
| Vicki MacPherson | 10/10 | 1988 days | 7% |
| BWishart | 8/10 | 2141 days | 6% |
| MS | 9/10 | 2141 days | 6% |
| Jon Petrie | 9/10 | 2170 days | 6% |
| John Bassett | 10/10 | 2201 days | 6% |
| Bevan Read | 9/10 | 2201 days | 6% |
| Jenn Howell | 10/10 | 2201 days | 6% |
| Inoke Afeaki | 8/10 | 2201 days | 6% |
| Nigel Topping | 9/10 | 2232 days | 6% |
| Tomoko | 8/10 | 2232 days | 6% |
| LB | 10/10 | 2232 days | 6% |
| Alice | 10/10 | 2232 days | 6% |
| Henrik Gustafsson | 10/10 | 2232 days | 6% |
| Disappointed | 3/10 | 2232 days | 3% |
| Jane | 10/10 | 2232 days | 6% |
| Leisa Ferry | 10/10 | 2262 days | 6% |
| Mike | 8/10 | 2262 days | 6% |
| Frickelo | 10/10 | 2262 days | 6% |
| J Walters | 1/10 | 2293 days | 2% |
| Nienna | 1/10 | 2293 days | 2% |
| Neihana | 1/10 | 2446 days | 2% |
| Keriana | 1/10 | 2446 days | 2% |
| Robyn Cameron | 9/10 | 2476 days | 5% |
| Fil . f | 1/10 | 2507 days | 2% |
| Thilo Koehler | 1/10 | 2535 days | 2% |
| Florian Reindl | 1/10 | 2566 days | 2% |
| KL | 1/10 | 2597 days | 2% |
| Jodi I | 10/10 | 2597 days | 5% |
| David | 10/10 | 2597 days | 5% |
| Mel | 1/10 | 2627 days | 2% |
| Marz Rose Alan | 10/10 | 2688 days | 5% |
| Razz | 8/10 | 2688 days | 5% |
| Michael Roberts | 1/10 | 2750 days | 2% |
| Ian Kennedy | 9/10 | 2750 days | 4% |
| K Watkins | 10/10 | 2780 days | 4% |
| Anna Waiheke | 10/10 | 2841 days | 4% |
| joso | 4/10 | 2900 days | 3% |
| Scott Roger | 10/10 | 2930 days | 4% |
| George Stanley | 10/10 | 2930 days | 4% |
| Jeroen B | 10/10 | 2931 days | 4% |
| Martin Sotola | 10/10 | 2961 days | 4% |
| jadene aranui | 10/10 | 2991 days | 4% |
| Cindy Teghtmeyer | 8/10 | 2991 days | 4% |
| Chaten Garg | 10/10 | 3083 days | 4% |
| Kevin Hughes | 9/10 | 3114 days | 3% |
| Carl Page | 10/10 | 3144 days | 3% |
| andrew riddington | 9/10 | 3144 days | 3% |
| Leena Returns | 10/10 | 3144 days | 3% |
| Sanchita Sachdeva | 10/10 | 3175 days | 3% |
| Craig David | 10/10 | 3175 days | 3% |
| Ronald Jelsma | 10/10 | 3236 days | 3% |
| Kekoa Ledesma | 8/10 | 3264 days | 3% |
| Liezl Vervloet | 10/10 | 3295 days | 3% |
| Kenneth Barlow | 10/10 | 3356 days | 3% |
| Papa Mack | 10/10 | 3387 days | 3% |
| Christine Cole | 10/10 | 3387 days | 3% |
| alexandra lefebvre | 10/10 | 3387 days | 3% |
| Jipsy Jackson | 10/10 | 3448 days | 3% |
| Vanisha Goundar | 10/10 | 3448 days | 3% |
| Zoe Cole | 10/10 | 3479 days | 2% |
| Beth-Anne Bennett | 8/10 | 3509 days | 2% |
| Kyla Tinetti | 9/10 | 3509 days | 2% |
| Debra Panitz | 10/10 | 3509 days | 2% |
| Wayne Parsloe | 10/10 | 3540 days | 2% |
| shirley silby | 10/10 | 3570 days | 2% |
| Bron Bron | 10/10 | 3570 days | 2% |
| Denise Nortier | 10/10 | 3570 days | 2% |
| Gerhard van Emmenes | 10/10 | 3570 days | 2% |
| Torben Rosenberg | 10/10 | 3570 days | 2% |
| Milan Gagic | 10/10 | 3601 days | 2% |
| dave todd | 7/10 | 3601 days | 2% |
| Mario | 10/10 | 3601 days | 2% |
| Tomas Marcusson | 8/10 | 3601 days | 2% |
| Richard Heginbotham | 7/10 | 3630 days | 2% |
| Alex Macdonald | 9/10 | 3630 days | 2% |
| Emma Bennett | 10/10 | 3630 days | 2% |
| Marius | 10/10 | 3630 days | 2% |
| Kevin Bailey | 10/10 | 3630 days | 2% |
| Pierre CHONGUE | 9/10 | 3631 days | 2% |
| Robert Trezise | 9/10 | 3631 days | 2% |
| Dave Cockfoster | 9/10 | 3661 days | 2% |
| Michael Lee | 9/10 | 3661 days | 2% |
| Maggie Burgess | 10/10 | 3661 days | 2% |
| Lynollie Smith | 8/10 | 3661 days | 2% |
| Dodie | 4/10 | 3661 days | 1% |
| Ron&Ma Nicholls | 10/10 | 3661 days | 2% |
| paulmiles | 9/10 | 3661 days | 2% |
| Mark & Leigh Figgitt | 8/10 | 3661 days | 2% |
| ALLAN BARCLAY | 10/10 | 3662 days | 2% |
| lesley Drane | 10/10 | 3662 days | 2% |
| Rob Hazelden | 10/10 | 3662 days | 2% |
| Tina West | 10/10 | 3662 days | 2% |
| Catherine Jones | 9/10 | 3692 days | 2% |
| Rogan Mexted | 9/10 | 3692 days | 2% |
| Mikko Puro | 9/10 | 3722 days | 2% |
| Karen | 10/10 | 3722 days | 2% |
| Alex Bleasdale | 9/10 | 3722 days | 2% |
| Ray Strong | 10/10 | 3722 days | 2% |
| Mohit Mehta | 9/10 | 3753 days | 2% |
| C. Whittle | 4/10 | 3753 days | 1% |
| Keith Jones | 10/10 | 3754 days | 2% |
| Jen Boote | 10/10 | 3783 days | 2% |
| Tim Beresford | 8/10 | 3783 days | 2% |
| austraroma | 10/10 | 3814 days | 1% |
| AMRINDER SINGH | 10/10 | 3814 days | 1% |
| K Lee | 10/10 | 3815 days | 1% |
| Melani Mark | 10/10 | 3846 days | 1% |
| Karina Greenall | 10/10 | 3875 days | 1% |
| Cam Frenchy | 10/10 | 3875 days | 1% |
| Dan NIELSEN | 10/10 | 3875 days | 1% |
| Wood Family | 9/10 | 3875 days | 1% |
| Richard Drake | 10/10 | 3906 days | 1% |
| Ruth | 10/10 | 3906 days | 1% |
| Sivoki Nofoakifolau | 10/10 | 3906 days | 1% |
| Pranav Pota | 10/10 | 3936 days | 1% |
| rob c | 9/10 | 3936 days | 1% |
| hrhind | 10/10 | 3936 days | 1% |
| Oakley Miller | 10/10 | 3967 days | 1% |
| Mary Halligan | 9/10 | 3967 days | 1% |
| Rakesh Barabari | 10/10 | 3967 days | 1% |
| Richard Thomson | 10/10 | 3967 days | 1% |
| james wightman | 10/10 | 3967 days | 1% |
| Jean Capron | 10/10 | 3967 days | 1% |
| Adam | 10/10 | 3995 days | 1% |
| Rhonda steel | 10/10 | 3995 days | 1% |
| Peter Utting | 10/10 | 3995 days | 1% |
| Susan Chambers | 9/10 | 3995 days | 1% |
| Linda Johnstone | 10/10 | 3995 days | 1% |
| Karen Petersen | 10/10 | 3995 days | 1% |
| Michael Sutton | 10/10 | 4026 days | 1% |
| Jo Leo | 9/10 | 4026 days | 1% |
| Jen Turinui | 10/10 | 4026 days | 1% |
| Cheung Laikum | 10/10 | 4026 days | 1% |
| George Cowan | 10/10 | 4026 days | 1% |
| Gwatkin Ratnam | 10/10 | 4026 days | 1% |
| Susan | 10/10 | 4026 days | 1% |
| Sharon Ashby | 10/10 | 4026 days | 1% |
| sandeep singh | 10/10 | 4026 days | 1% |
| alisa taualofa | 10/10 | 4026 days | 1% |
| Sigurgeir Thoroddsen | 10/10 | 4026 days | 1% |
| Seini Ahoafi | 10/10 | 4026 days | 1% |
| nicole ramsey | 10/10 | 4026 days | 1% |
| Caroline Mayo | 10/10 | 4027 days | 1% |
| Hannes Danzl | 10/10 | 4057 days | 1% |
| Winzhi Loh | 10/10 | 4057 days | 1% |
| peterferry | 9/10 | 4057 days | 1% |
| Vad Boz | 10/10 | 4057 days | 1% |
| Karen | 10/10 | 4057 days | 1% |
| Cameron Spence | 10/10 | 4057 days | 1% |
| whitney girard | 10/10 | 4057 days | 1% |
| Jason Xie | 10/10 | 4087 days | 1% |
| funcowt | 10/10 | 4087 days | 1% |
| Andy Garner | 10/10 | 4087 days | 1% |
| Margie Jacobs | 10/10 | 4087 days | 1% |
| Carolyne Schwenke | 10/10 | 4087 days | 1% |
| Rob Geayley | 10/10 | 4087 days | 1% |
| ranginoomaara1670875 | 10/10 | 4087 days | 1% |
| Rebecca Meffin | 10/10 | 4087 days | 1% |
| Ants Kenneth | 9/10 | 4118 days | 1% |
| C Smith | 9/10 | 4118 days | 1% |
| Chris Mitchell | 10/10 | 4118 days | 1% |
| Dale | 10/10 | 4118 days | 1% |
| Patrick Repping | 10/10 | 4118 days | 1% |
| Steven Cofman | 10/10 | 4118 days | 1% |
| marisa liberato | 10/10 | 4118 days | 1% |
| Vaibs K | 10/10 | 4118 days | 1% |
| Karen Dugdale | 10/10 | 4148 days | 1% |
| Nicola Dawson | 10/10 | 4149 days | 1% |
| Dave Brash | 10/10 | 4149 days | 1% |
| SFh | 10/10 | 4180 days | 0% |
| Vivian Yin | 10/10 | 4211 days | 0% |
| Cora Colquhoun | 10/10 | 4211 days | 0% |
| Norman | 10/10 | 4333 days | 0% |
| Taase Falanaipupu | 10/10 | 4391 days | 1% |
| J F | 10/10 | 4391 days | 1% |
| ANNIE KOLIO | 10/10 | 4391 days | 1% |
| Bernie Law | 10/10 | 4514 days | 1% |
| hophop | 1/10 | 4637 days | 0% |
| LUI Malaysia | 10/10 | 4757 days | 1% |
| W_Cameron | 10/10 | 4910 days | 1% |
| Lena | 9/10 | 5875 days | 1% |
| Dave | 10/10 | 6127 days | 1% |
| Andria Davis | 10/10 | 6156 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mode Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.12% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 44 days. The Mode Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mode Rentals experience has been adjusted for 154 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 151 | -3.06% |
| 152 | -3.08% |
| 153 | -3.10% |
| 154 | -3.12% |
| 155 | -3.14% |
| 156 | -3.16% |
| 157 | -3.18% |
| … | … |
Balancing Adjustment
9.29% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
76%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.