G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mode Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mode Rentals
Valid Reviews
201 Valid Reviews
The Mode Rentals experience has a total of 213 reviews. There are 201 valid reviews that are included when calculating the ranking score and 12 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 201 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 201 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 131 |
|
65% |
| 9/10 | 32 |
|
16% |
| 8/10 | 12 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 3 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
0% |
| 1/10 | 16 |
|
8% |
87.31% Average
The raw data average (mean) for all the Mode Rentals valid reviews is 87.31% and is based on 201 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
72.45%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sheryl | 1/10 | 586 days | 82% |
| Kyle | 1/10 | 951 days | 49% |
| Mode are scammers | 6/10 | 1011 days | 92% |
| David | 10/10 | 1042 days | 100% |
| Junhong | 5/10 | 1103 days | 66% |
| Graham | 2/10 | 1226 days | 29% |
| David | 1/10 | 1407 days | 15% |
| Ruki Eddie | 3/10 | 1499 days | 15% |
| Shell G | 9/10 | 1560 days | 22% |
| Susan N | 10/10 | 1621 days | 18% |
| Lee MacDonald | 10/10 | 1621 days | 18% |
| Elizabeth S | 10/10 | 1682 days | 15% |
| Deb Weston | 1/10 | 1682 days | 6% |
| Yulene | 10/10 | 1741 days | 13% |
| Joanne Pryor | 10/10 | 2078 days | 11% |
| Arsalan | 1/10 | 2168 days | 4% |
| Ian Viney | 9/10 | 2198 days | 10% |
| Richard Williams | 9/10 | 2198 days | 10% |
| Vicki MacPherson | 10/10 | 2290 days | 10% |
| BWishart | 8/10 | 2443 days | 9% |
| MS | 9/10 | 2443 days | 9% |
| Jon Petrie | 9/10 | 2472 days | 9% |
| John Bassett | 10/10 | 2503 days | 9% |
| Bevan Read | 9/10 | 2503 days | 9% |
| Jenn Howell | 10/10 | 2503 days | 9% |
| Inoke Afeaki | 8/10 | 2503 days | 9% |
| Nigel Topping | 9/10 | 2534 days | 9% |
| Tomoko | 8/10 | 2534 days | 9% |
| LB | 10/10 | 2534 days | 9% |
| Alice | 10/10 | 2534 days | 9% |
| Henrik Gustafsson | 10/10 | 2534 days | 9% |
| Disappointed | 3/10 | 2534 days | 5% |
| Jane | 10/10 | 2534 days | 9% |
| Leisa Ferry | 10/10 | 2564 days | 9% |
| Mike | 8/10 | 2564 days | 9% |
| Frickelo | 10/10 | 2564 days | 9% |
| J Walters | 1/10 | 2595 days | 3% |
| Nienna | 1/10 | 2595 days | 3% |
| Neihana | 1/10 | 2748 days | 3% |
| Keriana | 1/10 | 2748 days | 3% |
| Robyn Cameron | 9/10 | 2778 days | 8% |
| Fil . f | 1/10 | 2809 days | 3% |
| Thilo Koehler | 1/10 | 2837 days | 3% |
| Florian Reindl | 1/10 | 2868 days | 3% |
| KL | 1/10 | 2899 days | 3% |
| Jodi I | 10/10 | 2899 days | 7% |
| David | 10/10 | 2899 days | 7% |
| Mel | 1/10 | 2929 days | 3% |
| Marz Rose Alan | 10/10 | 2990 days | 7% |
| Razz | 8/10 | 2990 days | 7% |
| Michael Roberts | 1/10 | 3052 days | 3% |
| Ian Kennedy | 9/10 | 3052 days | 6% |
| K Watkins | 10/10 | 3082 days | 6% |
| Anna Waiheke | 10/10 | 3143 days | 6% |
| joso | 4/10 | 3202 days | 4% |
| Scott Roger | 10/10 | 3233 days | 6% |
| George Stanley | 10/10 | 3233 days | 6% |
| Jeroen B | 10/10 | 3233 days | 6% |
| Martin Sotola | 10/10 | 3264 days | 5% |
| jadene aranui | 10/10 | 3294 days | 5% |
| Cindy Teghtmeyer | 8/10 | 3294 days | 5% |
| Chaten Garg | 10/10 | 3386 days | 5% |
| Kevin Hughes | 9/10 | 3417 days | 5% |
| Carl Page | 10/10 | 3447 days | 4% |
| andrew riddington | 9/10 | 3447 days | 4% |
| Leena Returns | 10/10 | 3447 days | 4% |
| Sanchita Sachdeva | 10/10 | 3478 days | 4% |
| Craig David | 10/10 | 3478 days | 4% |
| Ronald Jelsma | 10/10 | 3539 days | 4% |
| Kekoa Ledesma | 8/10 | 3567 days | 4% |
| Liezl Vervloet | 10/10 | 3598 days | 4% |
| Kenneth Barlow | 10/10 | 3659 days | 3% |
| Papa Mack | 10/10 | 3690 days | 3% |
| Christine Cole | 10/10 | 3690 days | 3% |
| alexandra lefebvre | 10/10 | 3690 days | 3% |
| Jipsy Jackson | 10/10 | 3751 days | 3% |
| Vanisha Goundar | 10/10 | 3751 days | 3% |
| Zoe Cole | 10/10 | 3782 days | 3% |
| Beth-Anne Bennett | 8/10 | 3812 days | 3% |
| Kyla Tinetti | 9/10 | 3812 days | 3% |
| Debra Panitz | 10/10 | 3812 days | 3% |
| Wayne Parsloe | 10/10 | 3843 days | 3% |
| shirley silby | 10/10 | 3873 days | 2% |
| Bron Bron | 10/10 | 3873 days | 2% |
| Denise Nortier | 10/10 | 3873 days | 2% |
| Gerhard van Emmenes | 10/10 | 3873 days | 2% |
| Torben Rosenberg | 10/10 | 3873 days | 2% |
| Milan Gagic | 10/10 | 3904 days | 2% |
| dave todd | 7/10 | 3904 days | 2% |
| Mario | 10/10 | 3904 days | 2% |
| Tomas Marcusson | 8/10 | 3904 days | 2% |
| Richard Heginbotham | 7/10 | 3933 days | 2% |
| Alex Macdonald | 9/10 | 3933 days | 2% |
| Emma Bennett | 10/10 | 3933 days | 2% |
| Marius | 10/10 | 3933 days | 2% |
| Kevin Bailey | 10/10 | 3933 days | 2% |
| Pierre CHONGUE | 9/10 | 3933 days | 2% |
| Robert Trezise | 9/10 | 3933 days | 2% |
| Dave Cockfoster | 9/10 | 3964 days | 2% |
| Michael Lee | 9/10 | 3964 days | 2% |
| Maggie Burgess | 10/10 | 3964 days | 2% |
| Lynollie Smith | 8/10 | 3964 days | 2% |
| Dodie | 4/10 | 3964 days | 1% |
| Ron&Ma Nicholls | 10/10 | 3964 days | 2% |
| paulmiles | 9/10 | 3964 days | 2% |
| Mark & Leigh Figgitt | 8/10 | 3964 days | 2% |
| ALLAN BARCLAY | 10/10 | 3964 days | 2% |
| lesley Drane | 10/10 | 3964 days | 2% |
| Rob Hazelden | 10/10 | 3964 days | 2% |
| Tina West | 10/10 | 3964 days | 2% |
| Catherine Jones | 9/10 | 3995 days | 2% |
| Rogan Mexted | 9/10 | 3995 days | 2% |
| Mikko Puro | 9/10 | 4025 days | 2% |
| Karen | 10/10 | 4025 days | 2% |
| Alex Bleasdale | 9/10 | 4025 days | 2% |
| Ray Strong | 10/10 | 4025 days | 2% |
| Mohit Mehta | 9/10 | 4056 days | 1% |
| C. Whittle | 4/10 | 4056 days | 1% |
| Keith Jones | 10/10 | 4056 days | 1% |
| Jen Boote | 10/10 | 4086 days | 1% |
| Tim Beresford | 8/10 | 4086 days | 1% |
| austraroma | 10/10 | 4117 days | 1% |
| AMRINDER SINGH | 10/10 | 4117 days | 1% |
| K Lee | 10/10 | 4117 days | 1% |
| Melani Mark | 10/10 | 4148 days | 1% |
| Karina Greenall | 10/10 | 4178 days | 1% |
| Cam Frenchy | 10/10 | 4178 days | 1% |
| Dan NIELSEN | 10/10 | 4178 days | 1% |
| Wood Family | 9/10 | 4178 days | 1% |
| Richard Drake | 10/10 | 4209 days | 1% |
| Ruth | 10/10 | 4209 days | 1% |
| Sivoki Nofoakifolau | 10/10 | 4209 days | 1% |
| Pranav Pota | 10/10 | 4239 days | 1% |
| rob c | 9/10 | 4239 days | 1% |
| hrhind | 10/10 | 4239 days | 1% |
| Oakley Miller | 10/10 | 4270 days | 0% |
| Mary Halligan | 9/10 | 4270 days | 0% |
| Rakesh Barabari | 10/10 | 4270 days | 0% |
| Richard Thomson | 10/10 | 4270 days | 0% |
| james wightman | 10/10 | 4270 days | 0% |
| Jean Capron | 10/10 | 4270 days | 0% |
| Adam | 10/10 | 4298 days | 0% |
| Rhonda steel | 10/10 | 4298 days | 0% |
| Peter Utting | 10/10 | 4298 days | 0% |
| Susan Chambers | 9/10 | 4298 days | 0% |
| Linda Johnstone | 10/10 | 4298 days | 0% |
| Karen Petersen | 10/10 | 4298 days | 0% |
| Michael Sutton | 10/10 | 4329 days | 0% |
| Jo Leo | 9/10 | 4329 days | 0% |
| Jen Turinui | 10/10 | 4329 days | 0% |
| Cheung Laikum | 10/10 | 4329 days | 0% |
| George Cowan | 10/10 | 4329 days | 0% |
| Gwatkin Ratnam | 10/10 | 4329 days | 0% |
| Susan | 10/10 | 4329 days | 0% |
| Sharon Ashby | 10/10 | 4329 days | 0% |
| sandeep singh | 10/10 | 4329 days | 0% |
| alisa taualofa | 10/10 | 4329 days | 0% |
| Sigurgeir Thoroddsen | 10/10 | 4329 days | 0% |
| Seini Ahoafi | 10/10 | 4329 days | 0% |
| nicole ramsey | 10/10 | 4329 days | 0% |
| Caroline Mayo | 10/10 | 4329 days | 0% |
| Hannes Danzl | 10/10 | 4360 days | 0% |
| Winzhi Loh | 10/10 | 4360 days | 0% |
| peterferry | 9/10 | 4360 days | 0% |
| Vad Boz | 10/10 | 4360 days | 0% |
| Karen | 10/10 | 4360 days | 0% |
| Cameron Spence | 10/10 | 4360 days | 0% |
| whitney girard | 10/10 | 4360 days | 0% |
| Jason Xie | 10/10 | 4390 days | 2% |
| funcowt | 10/10 | 4390 days | 2% |
| Andy Garner | 10/10 | 4390 days | 2% |
| Margie Jacobs | 10/10 | 4390 days | 2% |
| Carolyne Schwenke | 10/10 | 4390 days | 2% |
| Rob Geayley | 10/10 | 4390 days | 2% |
| ranginoomaara1670875 | 10/10 | 4390 days | 2% |
| Rebecca Meffin | 10/10 | 4390 days | 2% |
| Ants Kenneth | 9/10 | 4421 days | 2% |
| C Smith | 9/10 | 4421 days | 2% |
| Chris Mitchell | 10/10 | 4421 days | 2% |
| Dale | 10/10 | 4421 days | 2% |
| Patrick Repping | 10/10 | 4421 days | 2% |
| Steven Cofman | 10/10 | 4421 days | 2% |
| marisa liberato | 10/10 | 4421 days | 2% |
| Vaibs K | 10/10 | 4421 days | 2% |
| Karen Dugdale | 10/10 | 4451 days | 2% |
| Nicola Dawson | 10/10 | 4451 days | 2% |
| Dave Brash | 10/10 | 4451 days | 2% |
| SFh | 10/10 | 4482 days | 2% |
| Vivian Yin | 10/10 | 4513 days | 2% |
| Cora Colquhoun | 10/10 | 4513 days | 2% |
| Norman | 10/10 | 4635 days | 2% |
| Taase Falanaipupu | 10/10 | 4694 days | 2% |
| J F | 10/10 | 4694 days | 2% |
| ANNIE KOLIO | 10/10 | 4694 days | 2% |
| Bernie Law | 10/10 | 4816 days | 2% |
| hophop | 1/10 | 4939 days | 1% |
| LUI Malaysia | 10/10 | 5059 days | 2% |
| W_Cameron | 10/10 | 5212 days | 2% |
| Lena | 9/10 | 6177 days | 1% |
| Dave | 10/10 | 6429 days | 1% |
| Andria Davis | 10/10 | 6458 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mode Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.94% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 47 days. The Mode Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mode Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.88% |
| 198 | -3.90% |
| 199 | -3.92% |
| 200 | -3.94% |
| 201 | -3.96% |
| 202 | -3.98% |
| 203 | -4.00% |
| … | … |
Balancing Adjustment
9.85% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.