Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mode Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mode Rentals
Valid Reviews
201 Valid Reviews
The Mode Rentals experience has a total of 213 reviews. There are 201 valid reviews that are included when calculating the ranking score and 12 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 201 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 201 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 131 |
|
65% |
| 9/10 | 32 |
|
16% |
| 8/10 | 12 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 3 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
0% |
| 1/10 | 16 |
|
8% |
87.31% Average
The raw data average (mean) for all the Mode Rentals valid reviews is 87.31% and is based on 201 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
71.87%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sheryl | 1/10 | 405 days | 64% |
| Kyle | 1/10 | 770 days | 46% |
| Mode are scammers | 6/10 | 830 days | 91% |
| David | 10/10 | 861 days | 100% |
| Junhong | 5/10 | 922 days | 68% |
| Graham | 2/10 | 1045 days | 31% |
| David | 1/10 | 1226 days | 18% |
| Ruki Eddie | 3/10 | 1318 days | 18% |
| Shell G | 9/10 | 1379 days | 28% |
| Susan N | 10/10 | 1440 days | 23% |
| Lee MacDonald | 10/10 | 1440 days | 23% |
| Elizabeth S | 10/10 | 1501 days | 19% |
| Deb Weston | 1/10 | 1501 days | 8% |
| Yulene | 10/10 | 1560 days | 15% |
| Joanne Pryor | 10/10 | 1897 days | 8% |
| Arsalan | 1/10 | 1987 days | 3% |
| Ian Viney | 9/10 | 2017 days | 8% |
| Richard Williams | 9/10 | 2017 days | 8% |
| Vicki MacPherson | 10/10 | 2109 days | 8% |
| BWishart | 8/10 | 2262 days | 7% |
| MS | 9/10 | 2262 days | 7% |
| Jon Petrie | 9/10 | 2291 days | 7% |
| John Bassett | 10/10 | 2322 days | 7% |
| Bevan Read | 9/10 | 2322 days | 7% |
| Jenn Howell | 10/10 | 2322 days | 7% |
| Inoke Afeaki | 8/10 | 2322 days | 7% |
| Nigel Topping | 9/10 | 2353 days | 7% |
| Tomoko | 8/10 | 2353 days | 7% |
| LB | 10/10 | 2353 days | 7% |
| Alice | 10/10 | 2353 days | 7% |
| Henrik Gustafsson | 10/10 | 2353 days | 7% |
| Disappointed | 3/10 | 2353 days | 4% |
| Jane | 10/10 | 2353 days | 7% |
| Leisa Ferry | 10/10 | 2383 days | 7% |
| Mike | 8/10 | 2383 days | 6% |
| Frickelo | 10/10 | 2383 days | 7% |
| J Walters | 1/10 | 2414 days | 3% |
| Nienna | 1/10 | 2414 days | 3% |
| Neihana | 1/10 | 2567 days | 2% |
| Keriana | 1/10 | 2567 days | 2% |
| Robyn Cameron | 9/10 | 2597 days | 6% |
| Fil . f | 1/10 | 2628 days | 2% |
| Thilo Koehler | 1/10 | 2656 days | 2% |
| Florian Reindl | 1/10 | 2687 days | 2% |
| KL | 1/10 | 2718 days | 2% |
| Jodi I | 10/10 | 2718 days | 5% |
| David | 10/10 | 2718 days | 5% |
| Mel | 1/10 | 2748 days | 2% |
| Marz Rose Alan | 10/10 | 2809 days | 5% |
| Razz | 8/10 | 2809 days | 5% |
| Michael Roberts | 1/10 | 2871 days | 2% |
| Ian Kennedy | 9/10 | 2871 days | 5% |
| K Watkins | 10/10 | 2901 days | 5% |
| Anna Waiheke | 10/10 | 2962 days | 5% |
| joso | 4/10 | 3021 days | 3% |
| Scott Roger | 10/10 | 3052 days | 4% |
| George Stanley | 10/10 | 3052 days | 4% |
| Jeroen B | 10/10 | 3052 days | 4% |
| Martin Sotola | 10/10 | 3083 days | 4% |
| jadene aranui | 10/10 | 3113 days | 4% |
| Cindy Teghtmeyer | 8/10 | 3113 days | 4% |
| Chaten Garg | 10/10 | 3205 days | 4% |
| Kevin Hughes | 9/10 | 3236 days | 4% |
| Carl Page | 10/10 | 3266 days | 4% |
| andrew riddington | 9/10 | 3266 days | 4% |
| Leena Returns | 10/10 | 3266 days | 4% |
| Sanchita Sachdeva | 10/10 | 3297 days | 4% |
| Craig David | 10/10 | 3297 days | 4% |
| Ronald Jelsma | 10/10 | 3358 days | 3% |
| Kekoa Ledesma | 8/10 | 3386 days | 3% |
| Liezl Vervloet | 10/10 | 3417 days | 3% |
| Kenneth Barlow | 10/10 | 3478 days | 3% |
| Papa Mack | 10/10 | 3509 days | 3% |
| Christine Cole | 10/10 | 3509 days | 3% |
| alexandra lefebvre | 10/10 | 3509 days | 3% |
| Jipsy Jackson | 10/10 | 3570 days | 3% |
| Vanisha Goundar | 10/10 | 3570 days | 3% |
| Zoe Cole | 10/10 | 3601 days | 2% |
| Beth-Anne Bennett | 8/10 | 3631 days | 2% |
| Kyla Tinetti | 9/10 | 3631 days | 2% |
| Debra Panitz | 10/10 | 3631 days | 2% |
| Wayne Parsloe | 10/10 | 3662 days | 2% |
| shirley silby | 10/10 | 3692 days | 2% |
| Bron Bron | 10/10 | 3692 days | 2% |
| Denise Nortier | 10/10 | 3692 days | 2% |
| Gerhard van Emmenes | 10/10 | 3692 days | 2% |
| Torben Rosenberg | 10/10 | 3692 days | 2% |
| Milan Gagic | 10/10 | 3723 days | 2% |
| dave todd | 7/10 | 3723 days | 2% |
| Mario | 10/10 | 3723 days | 2% |
| Tomas Marcusson | 8/10 | 3723 days | 2% |
| Richard Heginbotham | 7/10 | 3752 days | 2% |
| Alex Macdonald | 9/10 | 3752 days | 2% |
| Emma Bennett | 10/10 | 3752 days | 2% |
| Marius | 10/10 | 3752 days | 2% |
| Kevin Bailey | 10/10 | 3752 days | 2% |
| Pierre CHONGUE | 9/10 | 3752 days | 2% |
| Robert Trezise | 9/10 | 3752 days | 2% |
| Dave Cockfoster | 9/10 | 3783 days | 2% |
| Michael Lee | 9/10 | 3783 days | 2% |
| Maggie Burgess | 10/10 | 3783 days | 2% |
| Lynollie Smith | 8/10 | 3783 days | 2% |
| Dodie | 4/10 | 3783 days | 1% |
| Ron&Ma Nicholls | 10/10 | 3783 days | 2% |
| paulmiles | 9/10 | 3783 days | 2% |
| Mark & Leigh Figgitt | 8/10 | 3783 days | 2% |
| ALLAN BARCLAY | 10/10 | 3783 days | 2% |
| lesley Drane | 10/10 | 3783 days | 2% |
| Rob Hazelden | 10/10 | 3783 days | 2% |
| Tina West | 10/10 | 3783 days | 2% |
| Catherine Jones | 9/10 | 3814 days | 2% |
| Rogan Mexted | 9/10 | 3814 days | 2% |
| Mikko Puro | 9/10 | 3844 days | 2% |
| Karen | 10/10 | 3844 days | 2% |
| Alex Bleasdale | 9/10 | 3844 days | 2% |
| Ray Strong | 10/10 | 3844 days | 2% |
| Mohit Mehta | 9/10 | 3875 days | 2% |
| C. Whittle | 4/10 | 3875 days | 1% |
| Keith Jones | 10/10 | 3875 days | 2% |
| Jen Boote | 10/10 | 3905 days | 1% |
| Tim Beresford | 8/10 | 3905 days | 1% |
| austraroma | 10/10 | 3936 days | 1% |
| AMRINDER SINGH | 10/10 | 3936 days | 1% |
| K Lee | 10/10 | 3936 days | 1% |
| Melani Mark | 10/10 | 3967 days | 1% |
| Karina Greenall | 10/10 | 3997 days | 1% |
| Cam Frenchy | 10/10 | 3997 days | 1% |
| Dan NIELSEN | 10/10 | 3997 days | 1% |
| Wood Family | 9/10 | 3997 days | 1% |
| Richard Drake | 10/10 | 4028 days | 1% |
| Ruth | 10/10 | 4028 days | 1% |
| Sivoki Nofoakifolau | 10/10 | 4028 days | 1% |
| Pranav Pota | 10/10 | 4058 days | 1% |
| rob c | 9/10 | 4058 days | 1% |
| hrhind | 10/10 | 4058 days | 1% |
| Oakley Miller | 10/10 | 4089 days | 1% |
| Mary Halligan | 9/10 | 4089 days | 1% |
| Rakesh Barabari | 10/10 | 4089 days | 1% |
| Richard Thomson | 10/10 | 4089 days | 1% |
| james wightman | 10/10 | 4089 days | 1% |
| Jean Capron | 10/10 | 4089 days | 1% |
| Adam | 10/10 | 4117 days | 1% |
| Rhonda steel | 10/10 | 4117 days | 1% |
| Peter Utting | 10/10 | 4117 days | 1% |
| Susan Chambers | 9/10 | 4117 days | 1% |
| Linda Johnstone | 10/10 | 4117 days | 1% |
| Karen Petersen | 10/10 | 4117 days | 1% |
| Michael Sutton | 10/10 | 4148 days | 1% |
| Jo Leo | 9/10 | 4148 days | 1% |
| Jen Turinui | 10/10 | 4148 days | 1% |
| Cheung Laikum | 10/10 | 4148 days | 1% |
| George Cowan | 10/10 | 4148 days | 1% |
| Gwatkin Ratnam | 10/10 | 4148 days | 1% |
| Susan | 10/10 | 4148 days | 1% |
| Sharon Ashby | 10/10 | 4148 days | 1% |
| sandeep singh | 10/10 | 4148 days | 1% |
| alisa taualofa | 10/10 | 4148 days | 1% |
| Sigurgeir Thoroddsen | 10/10 | 4148 days | 1% |
| Seini Ahoafi | 10/10 | 4148 days | 1% |
| nicole ramsey | 10/10 | 4148 days | 1% |
| Caroline Mayo | 10/10 | 4148 days | 1% |
| Hannes Danzl | 10/10 | 4179 days | 1% |
| Winzhi Loh | 10/10 | 4179 days | 1% |
| peterferry | 9/10 | 4179 days | 1% |
| Vad Boz | 10/10 | 4179 days | 1% |
| Karen | 10/10 | 4179 days | 1% |
| Cameron Spence | 10/10 | 4179 days | 1% |
| whitney girard | 10/10 | 4179 days | 1% |
| Jason Xie | 10/10 | 4209 days | 0% |
| funcowt | 10/10 | 4209 days | 0% |
| Andy Garner | 10/10 | 4209 days | 0% |
| Margie Jacobs | 10/10 | 4209 days | 0% |
| Carolyne Schwenke | 10/10 | 4209 days | 0% |
| Rob Geayley | 10/10 | 4209 days | 0% |
| ranginoomaara1670875 | 10/10 | 4209 days | 0% |
| Rebecca Meffin | 10/10 | 4209 days | 0% |
| Ants Kenneth | 9/10 | 4240 days | 0% |
| C Smith | 9/10 | 4240 days | 0% |
| Chris Mitchell | 10/10 | 4240 days | 0% |
| Dale | 10/10 | 4240 days | 0% |
| Patrick Repping | 10/10 | 4240 days | 0% |
| Steven Cofman | 10/10 | 4240 days | 0% |
| marisa liberato | 10/10 | 4240 days | 0% |
| Vaibs K | 10/10 | 4240 days | 0% |
| Karen Dugdale | 10/10 | 4270 days | 0% |
| Nicola Dawson | 10/10 | 4270 days | 0% |
| Dave Brash | 10/10 | 4270 days | 0% |
| SFh | 10/10 | 4301 days | 0% |
| Vivian Yin | 10/10 | 4332 days | 0% |
| Cora Colquhoun | 10/10 | 4332 days | 0% |
| Norman | 10/10 | 4454 days | 2% |
| Taase Falanaipupu | 10/10 | 4513 days | 2% |
| J F | 10/10 | 4513 days | 2% |
| ANNIE KOLIO | 10/10 | 4513 days | 2% |
| Bernie Law | 10/10 | 4635 days | 2% |
| hophop | 1/10 | 4758 days | 1% |
| LUI Malaysia | 10/10 | 4878 days | 2% |
| W_Cameron | 10/10 | 5031 days | 2% |
| Lena | 9/10 | 5996 days | 1% |
| Dave | 10/10 | 6248 days | 1% |
| Andria Davis | 10/10 | 6277 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mode Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.89% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 87 days. The Mode Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mode Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.85% |
| 198 | -2.86% |
| 199 | -2.88% |
| 200 | -2.89% |
| 201 | -2.90% |
| 202 | -2.92% |
| 203 | -2.93% |
| … | … |
Balancing Adjustment
9.52% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.