190 Rankers Reviews
3 Face-to-Face
12 Rental Cars
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We know this isn’t just about the vehicle you drive, it’s also about where you go and how you get there. That’s why we share our local knowledge with you, to make your journeys more interesting, more fun and more rewarding. We love New Zealand and want everybody who drives it to get the most from the experience.
We also want your motoring to be carefree. We provide a 24-hour roadside assist, free standard insurance (there is a standard hirer liability limit of $3,000) and we can rent to 18 to 20-year-olds with an additional $500 liability limit.
When you get into one of our vehicles, you’ll know it’s been really well looked after and it’s going to be reliable.
We do all we can to make sure they’re safe, through regular servicing and sending them for government inspections every six months.
The other good news is the cheap price. We guarantee you won’t find a better price for rental cars of a similar age and quality.
Our policy is to offer you the best deal going. We do that by providing you with the best vehicle in its class that we have available on the day. For that reason, we wait until pick-up to tell you exactly which car it will be.
We also promise to provide what you have asked for, or even go one better. So if you book a people mover with seven seats you will get one – or a vehicle with more seats. We also upgrade customers from time to time.
Come to us knowing you'll be getting a great vehicle at a very sharp price. If you’re not happy with the vehicle we’ve chosen for you, we’ll gladly find you another one, so long as one is available.
Feature | Value | Info |
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Organisation |
Mode Rentals Commercial organisation |
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Location |
North Island ▷ Auckland Region ▷ Auckland |
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Categories |
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Business Times |
Summer Hours (November - April)
Winter Hours (May - October)
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Showing 8 reviews of 190.
Deb Weston
Ranking: 1/10
I booked online from London through Holiday Autos. When I got to the Auckland city pick up I was told by Mode as I had no NZ phone number they could not rent to me. I found this surprising but as I was jet lagged and had not been in NZ I accepted despite thinking it was odd. I did confirm I would not get charged. I went to Ezi who rented to be straight away. Do not touch mode or holiday autos. They debited by credit card company after denying me a car. I have reported it but they basically ignore me.
Elizabeth S
Ranking: 10/10
FABULOUS service. They TOTALLY exceeded all expectations. I got a cracked windscreen, I had not taken any extra insurance so it was completely my responsibility to deal with this. I called to let them know what had happened.
I had a car from Wellington branch but was in Auckland. Mode took care of everything for me - gave me a substitute car to use for my entire booking. Organised the repair of the windscreen. They altered my booking for me, when they did not need to. They were very prompt, very efficient, kind and attentive. Their rates are also extremely cost effective. What an AWESOME company.
Yulene
Ranking: 10/10
Good economical Yaris, well maintained and clean.
Service was good,had issue with Debit Card not working Online but they sorted. Shuttle service to airport. Will use again.
Joanne Pryor
Ranking: 10/10
Fantastic service from the Christchurch team, very helpful for a late pick up, car great, great price, Highly recommend.
Richard Williams
Ranking: 9/10
MODE Car Rentals Auckland are a great service. I have used their services over some years now when i return to NZ. Great value for money and never had any trouble with the vehicles, i have always been very happy with their cleanliness, and standard. The customer service is also very amenable, friendly and kind.
Just a couple of feedbacks...The Auckland CBD pick-up was super hard to find and if i had been told to go to the MODE counter INSIDE the railway station i wouldn't have got lost. Also, since i am usually arriving internationally i often don't bother with a NZ phone sim card and therefore do not have GPS. I know it's old fashioned but a map in the glovebox would be great.
I will continue to choose MODE, best in NZ in my opinion.
Ian Viney
Ranking: 9/10
Got a car at Wellington airport. Took about 10 mins from calling Mode until the shuttle van arrived, then less than 10 min ride to their depot, which is basic but functional. No problems with the car, and returning it was just as straightforward.
Arsalan
Ranking: 1/10
Warning: this company is a Cowboy Trader.
I booked a rental car with them for 11 days. They give me 2 options upon picking up the car: a) pay extra; b) we cancel the booking without a refund. Now we have a court hearing for the refund!
Vicki MacPherson
Ranking: 10/10
I used Mode Car rentals in Auckland and they were absolutely amazing. As I was travelling on my own they made the process very easy and hassle free.
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