Ranking: 1/10

It didn't start off great as we waited just on an hour to be picked up from domestic. There was no contact made that they were going to be late despite us calling four times. Each time we were told they would be there soon. Felt quite frustrated by the service.

Reviewed about 1 month ago

Ranking: 1/10

We rented a vehicle from Christchurch got about 100kms before the front breaks fell off. Break pads had been replaced but some Muppet forgot to tighten the break caliper so it came apart, very lucky no one was hurt. I really hope this doesn't happen again but mode didn't see the situation as serious as we did. If you want a car with breaks don't use this lot.

Reviewed 6 months ago

Ranking: 1/10

I rented a camper van from Mode with a pick up in Christchurch. I had reserved WIFI for the trip at a moderate price of NZ$40.00 for the three week rental. WIFI was crucial for me because I had to do some work during this vacation. When picking up the van I was first directed to the wrong rental company handling Mode's Christchurch pick ups. Aggravating but not so bad. What was bad is that the van I picked up had no WIFI. The cooperating Rental Company called Mode Christchurch and was told I could rent a WIFI Hotspot and Mode would reimburse me. When returning the car Mode refused to reimburse me and on top the personnel was outright rude to me. I tried in vain to get reimbursed after my return home but was not successful again. I was told that I was not promised a reimbursement and that the fine print said I would get WIFI but no data. What good is this for. Also, I was told that I did not have to pay the NZ$40.00. This is the only correct statement in this whole business. Therefore, renters, be alert when renting from Mode Car Rentals, Auckland.

Reviewed 7 months ago and experienced in February 2019

Ranking: 10/10

Travelled a month around New Zealand both the North and South Island in a car supplied by Mode.
Pickup in Auckland was simple and straightforward. Staff were extremely friendly and helpful and the vehicle freshly cleaned.
Over the course of the next 21 days and almost 5000km the car was faultless. The only issue was a puncture to a tyre which required a new replacement.
Returning the car, again staff were great...friendly and efficient in handling the inspection and paperwork.
On returning home I claimed the cost of the replacement tyre through separate travel insurance I had taken out just for this type of situation.
The insurers required additional paperwork which I did not have copies of. I corresponded via email with Mode who could not have been more helpful in scanning documents and verifying the replacement.
Such attentive customer service and aftercare really sets this company apart. I have rented vehicles from many different companies in the past.
With modern cars being so ubiquitous the only thing that sets these rental companies apart is their customer service and employees that desire to provide it.
From my experience Mode have several but especially Matt who assisted me with providing additional documents and verification for my insurers.

Reviewed 8 months ago and experienced in December 2018

Ranking: 8/10

We asked for a quote via the internet in September from Australia. The company was quick to reply and answered some queries I had like exactly how much I would pay if I came back late or what their insurance covered etc? They responded quickly by email and by telephone. When I got there, there was a bit of a delay as one of the staff had not gone to work, but overall they were very efficient. They apologized profusely for the delay but they went right through the car, noting all the small scratches etc. They explained how the GPS worked and were very courteous. I was late coming back because I got lost but they were very hopeful. Gave me directions and better still, did not charge me a late fee and kept the garage open till I got there. Yay!!

Reviewed 8 months ago and experienced in September 2018

Ranking: 1/10

Through the online booking website HolidayCars.com I booked our current rental car. On the Thursday the 3rd of January 2019 we picked it up in Auckland, New Zealand to travel around for 12 days. We have booked a Toyota Highlander in order to have enough space for our camping gear. Now we have got, from the rental company ‘Mode' a Holden Captiva. Of course it said in the booking description that it can be a Toyota Highlander or similar sized car. The Holden Captiva has a trunk space capacity of 465 liters. A Toyota Highlander, however, which we originally booked, has a trunk space capacity of 814 liters (Model GXL). Similar size car, yes, but not half the space please. Now, every day is a logistical super challenge and the packing of the car equals a game of Tetris. For sure we did immediately say that this is not tolerable, but the only solution that was offered to us was to swap the cars to a Highlander on Sunday. On a 12 day trip, however, staying 3 days at the starting point seemed not a solution for us.  Cancelling the booking or giving a discount say said thats the booking websites problem, unbelievable. Moreover, I have a Screenshot taken from right before I did my booking on the 20th of October 2018 (you can find it as an attachment). We decided against the cheaper Toyota RAV 4, which has a trunk space capacity of 589 liters. Now we paid more but have room for 465 liters ... Since there was no sign of helping us out from the rental company, say said its our booking, so we can and will never use this service again and we cannot recommend it at all. We have to tell you people not use this service because pictures online have nothing to do with the reality afterwards. Really sad ...

Best Regards

Florian Reindl

Reviewed 11 months ago