Mode Car Rentals

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156 Rankers Reviews

3 Face-to-Face

13 Rental Cars

108 Auckland

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We think of ourselves as more than a vehicle rental company. We’re travellers helping other travellers.

We know this isn’t just about the vehicle you drive, it’s also about where you go and how you get there. That’s why we share our local knowledge with you, to make your journeys more interesting, more fun and more rewarding. We love New Zealand and want everybody who drives it to get the most from the experience.

We also want your motoring to be carefree. We provide a 24-hour roadside assist, free standard insurance (there is a standard hirer liability limit of $3,000) and we can rent to 18 to 20-year-olds with an additional $500 liability limit.

When you get into one of our vehicles, you’ll know it’s been really well looked after and it’s going to be reliable.

We do all we can to make sure they’re safe, through regular servicing and sending them for government inspections every six months.

The other good news is the cheap price. We guarantee you won’t find a better price for rental cars of a similar age and quality.

Our policy is to offer you the best deal going. We do that by providing you with the best vehicle in its class that we have available on the day. For that reason, we wait until pick-up to tell you exactly which car it will be.

We also promise to provide what you have asked for, or even go one better. So if you book a people mover with seven seats you will get one – or a vehicle with more seats. We also upgrade customers from time to time.

Come to us knowing you'll be getting a great vehicle at a very sharp price. If you’re not happy with the vehicle we’ve chosen for you, we’ll gladly find you another one, so long as one is available.

Learn more…

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Feature Value Info

Location

North IslandAuckland RegionAuckland

Categories

  • Rental Cars

Contact

Calllocal

Callintl

Reviews

Showing 13 reviews of 156.

Featured review

Mode Car Rentals has selected this customer review to be pinned to the top of this page.

This review was selected by bluesky of Mode Car Rentals on Thu 10 Jan, 2019.

Jodi I's avatar

Jodi I

Ranking: 10/10

The best rental car company we have used in New Zealand. Very welcoming staff who are extremely helpful :) We will most definitely be back.
Thank you

Reviewed 3 months ago

Razz's avatar

Razz

Ranking: 8/10

We asked for a quote via the internet in September from Australia. The company was quick to reply and answered some queries I had like exactly how much I would pay if I came back late or what their insurance covered etc? They responded quickly by email and by telephone. When I got there, there was a bit of a delay as one of the staff had not gone to work, but overall they were very efficient. They apologized profusely for the delay but they went right through the car, noting all the small scratches etc. They explained how the GPS worked and were very courteous. I was late coming back because I got lost but they were very hopeful. Gave me directions and better still, did not charge me a late fee and kept the garage open till I got there. Yay!!

Reviewed 8 days ago and experienced in September 2018

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Fil . f's avatar

Fil . f

Ranking: 1/10

booked a manual car a month in advanced payed for showed my license , went on the day someone else is using the car, no notification was sent to me ?

Reviewed 10 days ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Florian Reindl's avatar

Florian Reindl

Ranking: 1/10

Through the online booking website HolidayCars.com I booked our current rental car. On the Thursday the 3rd of January 2019 we picked it up in Auckland, New Zealand to travel around for 12 days. We have booked a Toyota Highlander in order to have enough space for our camping gear. Now we have got, from the rental company ‘Mode' a Holden Captiva. Of course it said in the booking description that it can be a Toyota Highlander or similar sized car. The Holden Captiva has a trunk space capacity of 465 liters. A Toyota Highlander, however, which we originally booked, has a trunk space capacity of 814 liters (Model GXL). Similar size car, yes, but not half the space please. Now, every day is a logistical super challenge and the packing of the car equals a game of Tetris. For sure we did immediately say that this is not tolerable, but the only solution that was offered to us was to swap the cars to a Highlander on Sunday. On a 12 day trip, however, staying 3 days at the starting point seemed not a solution for us.  Cancelling the booking or giving a discount say said thats the booking websites problem, unbelievable. Moreover, I have a Screenshot taken from right before I did my booking on the 20th of October 2018 (you can find it as an attachment). We decided against the cheaper Toyota RAV 4, which has a trunk space capacity of 589 liters. Now we paid more but have room for 465 liters ... Since there was no sign of helping us out from the rental company, say said its our booking, so we can and will never use this service again and we cannot recommend it at all. We have to tell you people not use this service because pictures online have nothing to do with the reality afterwards. Really sad ...

Best Regards

Florian Reindl

Reviewed 2 months ago

Mode Car Rentals is open for business… Visit Website …now's your chance to take a closer look.

Jodi I's avatar

Jodi I

Ranking: 10/10

The best rental car company we have used in New Zealand. Very welcoming staff who are extremely helpful :) We will most definitely be back.
Thank you

Reviewed 3 months ago

KL's avatar

KL

Ranking: 1/10

They return check is extra details and finally get a spot on the screen, while when the time i rental they only ask me to check the surrounding area.

I was misleading my focus for checking. and finally, they check me a spot which i doesn't agree.

Reviewed 3 months ago

Mel's avatar

Mel

Ranking: 1/10

WARNING!! DONT RENT A CAR AT MODE RENTALS!!! It was a desaster, I would give 0 points or even minus, the service is the worst!! We got the wrong car at first, we booked for 8 people but got a 7 seater! Had to wait for hours till the shop opens again so we can call because our flight arrived at 5 am and the shop opens at 8 am! Then we reserved a navigation system in the internet, they didnt have it with the first car, we got another one with a navigation for 10 dollars per day but it was old, didn't function well and the maps were so old it didnt even show the roads!!
And the worst thing is when we gave back the car there was a mini mini scrape in the front glass which you couldnt even see properly and they wanted us to pay 65$ for the damage!! And the nightmare is when we arrived home, they HAVENT RETURNED THE DEPOSIT!!!
MODE CAR RENTALS SUCKS; NEVER AGAIN; WOULDNT RECOMMEND TO ANYONE!!!!

Reviewed 4 months ago

Marz Rose Alan's avatar

Marz Rose Alan

Ranking: 10/10

Needed a van in short notice this place was great went above and beyond to cater to my needs staff very friendly good vehicle very affordable would recommend to anyone

Reviewed 6 months ago

Award-2-24px Congratulations Mode Car Rentals

Top Ranked NZ Awards 2016 Rental Cars Finalist

Michael Roberts's avatar

Michael Roberts

Ranking: 1/10

What can I say that is good about this company is nothing. We arrived of a 36 hour flight phoned the number that had been confirmed only 5 days before travel to be told they new nothing about it. Mode said they will come pick us up anyway to try sort it out. Not a good start and it just got worse for us. We where on a trip of a life time travelling for 4 weeks and 5 bags including skies. So hiring a SUV was priority for space and amount of miles to be covered. Got to the yard where all cars are kept and after 15 min where told we do not know who you are as not on system and looks like our car is in Auckland, we where in Christchurch and had all confirmation paperwork showing this. The manager I guess phoned the BIG manager to be told no car there can we wait 2 days to get one to you. We obviously said no as that stuffs up all our travel plans and bookings. 2 hours later
30 min later they offered us a little much smaller car which just was not big enough to fit skies in unless hanging over front seat. We said no at first demanding money back, they said yes can have money back except commission fee, WHAT A JOKE. Proceeded with stupid small car as would have lost over half money already paid. Asked where are our chains said did not have any had to purchase some at $165, left in car as no way of taking them home, no offer of payment for them.To top it all manger explains will charge you a much smaller rate as smaller car, NO SHT, said would refund $465 in 5 days. Checked back after 5 days $250 in bank. Backwards and forwards with many emails asking why this is said to do with commission, back to that again, Agreed to pay another large amount of $20 into account still awaiting this.The manager kept telling me over and over that they have just taken over the company 3 months ago.
DO NOT TRUST OR USE THIS COMPANY AT ALL COSTS COMPLETE CON ARTISTS SPOILED OUR TRIP. STAY AS FAR AWAY FROM THEM AS ONLY INTERESTED IN MAKING MONEY AND NOT CUSTOMER CARE.

Reviewed 7 months ago

Jeroen B's avatar

Jeroen B

Ranking: 10/10

We rented a Nissan Wingroad for 7 weeks. Unfortunately, the lid of the center arm rest broke off within a couple of days. When we passed Auckland on our way to the South Island, we stopped by for a quick fix. Initially they offered us another car - but I wasn't very keen on putting all our stuff and camping gear in another car! So after some talking a screwdriver was used to switch the broken lid for a working one. We were very pleased with this solution. The car itself was not brand new but that was no news. It was clean and it drove surprisingly well! We were also very happy with the GPS we rented. Pick up was also okay, no hidden costs whatsoever so I would certainly recommend Mode Rentals for anyone who's looking for a good price and who doesn't mind that the cars are not brand new.

Reviewed 11 months ago and experienced in January 2018

Mode Car Rentals is open for business… Visit Website …now's your chance to take a closer look.

Anna Waiheke's avatar

Anna Waiheke

Ranking: 10/10

We always use Alternatove car rentals as live on Waiheke - service is fantastic and prices competitive.

Reviewed 11 months ago

Mode Car Rentals responds:

Thanks for the review, Anna. We look forward to seeing you again on your next trip.

joso's avatar

joso

Ranking: 4/10

Easy company to deal with, in terms of booking and no fuss paperwork and insurance. However...if you don't want to be left waiting at the airport for 45 minutes when they said they would pick you up in 10 minutes...if you don't want to get a 12 year old car with 119kms on the clock, then this is not the rental car company for you. Given our previous experiences with other rental car companies in NZ we thought we would get a newer, less beaten up car, for the price. However Mode did not meet our expectations. If you are looking for a budget deal and don't mind the car you get then you will be okay. We were not, and won't be using this company again.

Reviewed about 1 year ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

George Stanley's avatar

George Stanley

United States

Ranking: 10/10

I got good customer service from Mode rental team. The car which I booked is value for the money. I found interesting of Mode rental is no hidden fees. I highly recommend this car rental company.

Reviewed about 1 year ago

Martin Sotola's avatar

Martin Sotola

United States

Ranking: 10/10

Rented a campervan for 3 weeks and had a great time. The van had everything we needed to camp with 4 people. Bedding supplies, tent, cooking stove, camp chairs, silverware, etc. Tom was very helpful with the check-in/check-out and personally drove us to the airport.

Reviewed about 1 year ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Love Christchurch