Mode Car Rentals

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Details

162 Rankers Reviews

3 Face-to-Face

15 Rental Cars

117 Auckland

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Information

We think of ourselves as more than a vehicle rental company. We’re travellers helping other travellers.

We know this isn’t just about the vehicle you drive, it’s also about where you go and how you get there. That’s why we share our local knowledge with you, to make your journeys more interesting, more fun and more rewarding. We love New Zealand and want everybody who drives it to get the most from the experience.

We also want your motoring to be carefree. We provide a 24-hour roadside assist, free standard insurance (there is a standard hirer liability limit of $3,000) and we can rent to 18 to 20-year-olds with an additional $500 liability limit.

When you get into one of our vehicles, you’ll know it’s been really well looked after and it’s going to be reliable.

We do all we can to make sure they’re safe, through regular servicing and sending them for government inspections every six months.

The other good news is the cheap price. We guarantee you won’t find a better price for rental cars of a similar age and quality.

Our policy is to offer you the best deal going. We do that by providing you with the best vehicle in its class that we have available on the day. For that reason, we wait until pick-up to tell you exactly which car it will be.

We also promise to provide what you have asked for, or even go one better. So if you book a people mover with seven seats you will get one – or a vehicle with more seats. We also upgrade customers from time to time.

Come to us knowing you'll be getting a great vehicle at a very sharp price. If you’re not happy with the vehicle we’ve chosen for you, we’ll gladly find you another one, so long as one is available.

Learn more…

Details

Feature Value Info

Location

North IslandAuckland RegionAuckland

Categories

  • Rental Cars

Business Times

Summer Hours (November - April)
Monday to Sunday 8:30am - 5:30pm

Winter Hours (May - October)
Monday to Sunday 9:00am - 5:00pm

Contact

Calllocal

Callintl

Reviews

Showing 13 reviews of 162.

Featured review

Mode Car Rentals has selected this customer review to be pinned to the top of this page.

This review was selected by bluesky of Mode Car Rentals on Thu 10 Jan, 2019.

Jodi I's avatar

Jodi I

Ranking: 10/10

The best rental car company we have used in New Zealand. Very welcoming staff who are extremely helpful :) We will most definitely be back.
Thank you

Reviewed 5 months ago

Mode Car Rentals responds:

Thanks for the review Jodi! ~ Matt, The Mode Team

Keriana's avatar

Keriana

Ranking: 1/10

I hired a car from Mode with a pick up from Christchurch, an hour into our drive the BRAKES FAILED on us it was 9pm, I had my 3 year old son & luckily my partner, we were on the highway driving to Timaru, we had to wait for AA to come out to us I also had my brother come out to pick us up as the car was not safe to drive we ended up getting to our destination early hours of the morning.
The car had to be taken to the mechanics the next morning so our plans for the day were ruined & we were not giving another car to use.
The manager I spoke to was not helpful or sincere at all and she said to me "on occasions mechanical issues arise, it's something that just happens".
The experience was horrendous & we will not be hiring with Mode Rentals ever again!!!!!!!!!
My rating is 0

Reviewed 1 day ago

Mode Car Rentals responds:

Hi there Keriana, firstly let me apologize your experience wasn't as great as you'd hoped it would be. We totally agree that the break situation was unacceptable, please let me get in touch with our team and try and get some more information so we can reach a desirable outcome. We take all feedback on board but let me assure you that this sort of situation will never happen again. ~ Matt, The ___mode Team

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Robyn Cameron's avatar

Robyn Cameron

Ranking: 9/10

We hired a 7-seater to take our group to a wedding venue, and Mode offered us an 8-seater at no extra cost. Excellent choice. Staff were efficient and friendly, and the vehicle was very easy to drive. Thanks Mode, much appreciated.

Reviewed about 1 month ago

Mode Car Rentals responds:

Thanks for the review Robyn! We're stoked to hear about your great experience with us! We hope the wedding went well! ~ Matt, The Mode Team

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Thilo Koehler's avatar

Thilo Koehler

Ranking: 1/10

I rented a camper van from Mode with a pick up in Christchurch. I had reserved WIFI for the trip at a moderate price of NZ$40.00 for the three week rental. WIFI was crucial for me because I had to do some work during this vacation. When picking up the van I was first directed to the wrong rental company handling Mode's Christchurch pick ups. Aggravating but not so bad. What was bad is that the van I picked up had no WIFI. The cooperating Rental Company called Mode Christchurch and was told I could rent a WIFI Hotspot and Mode would reimburse me. When returning the car Mode refused to reimburse me and on top the personnel was outright rude to me. I tried in vain to get reimbursed after my return home but was not successful again. I was told that I was not promised a reimbursement and that the fine print said I would get WIFI but no data. What good is this for. Also, I was told that I did not have to pay the NZ$40.00. This is the only correct statement in this whole business. Therefore, renters, be alert when renting from Mode Car Rentals, Auckland.

Reviewed about 1 month ago and experienced in February 2019

Mode Car Rentals responds:

Hey there Thilo, I'm working with the team to find out some more information about your situation and I'll get back to you with an update soon, but for now please take our sincerest apologies that the experience wasn't up to standard. I'll do my best to get this rectified asap. ~ Matt, The Mode Team

Mode Car Rentals is open for business… Visit Website …now's your chance to take a closer look.

K Watkins's avatar

K Watkins

Ranking: 10/10

I chose Mode rentals from the Internet and was pleasantly surprised how great they were. Queenstown Airport. Very friendly staff even very early in the morning. SUV as described. Excellent vehicle. Great price. Wish I had used them for the North Island! Learned my lesson. You won't go wrong with Mode Car Rentals!

Reviewed about 1 month ago and experienced in June 2018

Mode Car Rentals responds:

Hey there K! Thanks for the review! We're so happy to hear about your experience and can't wait to see you renting with us again! ~ Matt, The Mode Team

David's avatar

David

Ranking: 10/10

Travelled a month around New Zealand both the North and South Island in a car supplied by Mode.
Pickup in Auckland was simple and straightforward. Staff were extremely friendly and helpful and the vehicle freshly cleaned.
Over the course of the next 21 days and almost 5000km the car was faultless. The only issue was a puncture to a tyre which required a new replacement.
Returning the car, again staff were great...friendly and efficient in handling the inspection and paperwork.
On returning home I claimed the cost of the replacement tyre through separate travel insurance I had taken out just for this type of situation.
The insurers required additional paperwork which I did not have copies of. I corresponded via email with Mode who could not have been more helpful in scanning documents and verifying the replacement.
Such attentive customer service and aftercare really sets this company apart. I have rented vehicles from many different companies in the past.
With modern cars being so ubiquitous the only thing that sets these rental companies apart is their customer service and employees that desire to provide it.
From my experience Mode have several but especially Matt who assisted me with providing additional documents and verification for my insurers.

Reviewed about 1 month ago and experienced in December 2018

Mode Car Rentals responds:

Hey there David! Thanks for the review! We're stoked to hear you had a great time with us, and we'll pass on your compliments to the whole customer service team. Excellence in customer service is something we pride ourselves on. So when you tell us we've nailed it, its fantastic. Looking forward to seeing you again soon! ~ Matt, The Mode Team

Ian Kennedy's avatar

Ian Kennedy

Ranking: 9/10

Collection and handover on arrival was easy and straight forward. The car was clean and ready for us to go once the paperwork was done wich took no time atall. The agent made it very simple explaining explaining the cars functions. keyless ignition etc and how the auto worked (in the UK most cars ar manual geared). The rental cost was very good valueand I would certainly use Mode again as first choice.

Reviewed 2 months ago and experienced in July 2018

Mode Car Rentals responds:

Thanks for the review Ian! It makes us feel great when we receive reviews like this! We can't wait to see you back and renting with us along the crisp shores of New Zealand again soon! ~ Matt, The Mode Team

Razz's avatar

Razz

Ranking: 8/10

We asked for a quote via the internet in September from Australia. The company was quick to reply and answered some queries I had like exactly how much I would pay if I came back late or what their insurance covered etc? They responded quickly by email and by telephone. When I got there, there was a bit of a delay as one of the staff had not gone to work, but overall they were very efficient. They apologized profusely for the delay but they went right through the car, noting all the small scratches etc. They explained how the GPS worked and were very courteous. I was late coming back because I got lost but they were very hopeful. Gave me directions and better still, did not charge me a late fee and kept the garage open till I got there. Yay!!

Reviewed 2 months ago and experienced in September 2018

Mode Car Rentals responds:

Thanks for the review Razz! We're stoked to hear that you had a great time renting with us. We balance efficiency with great customer service, so it's amazing to hear we delivered on both fronts for your hire! Looking forward to seeing you back renting with us soon! ~ Matt, The Mode Team

Award-2-24px Congratulations Mode Car Rentals

Top Ranked NZ Awards 2016 Rental Cars Finalist

Fil . f's avatar

Fil . f

Ranking: 1/10

booked a manual car a month in advanced payed for showed my license , went on the day someone else is using the car, no notification was sent to me ?

Reviewed 2 months ago

Mode Car Rentals responds:

Hi there Fil, sorry to hear about your bad experience with us. We try our hardest to deliver a smooth service and provide the first vehicle choice or something similar. We'll do our best to give you a great experience next time! ~ Matt, The Mode Team

Florian Reindl's avatar

Florian Reindl

Ranking: 1/10

Through the online booking website HolidayCars.com I booked our current rental car. On the Thursday the 3rd of January 2019 we picked it up in Auckland, New Zealand to travel around for 12 days. We have booked a Toyota Highlander in order to have enough space for our camping gear. Now we have got, from the rental company ‘Mode' a Holden Captiva. Of course it said in the booking description that it can be a Toyota Highlander or similar sized car. The Holden Captiva has a trunk space capacity of 465 liters. A Toyota Highlander, however, which we originally booked, has a trunk space capacity of 814 liters (Model GXL). Similar size car, yes, but not half the space please. Now, every day is a logistical super challenge and the packing of the car equals a game of Tetris. For sure we did immediately say that this is not tolerable, but the only solution that was offered to us was to swap the cars to a Highlander on Sunday. On a 12 day trip, however, staying 3 days at the starting point seemed not a solution for us.  Cancelling the booking or giving a discount say said thats the booking websites problem, unbelievable. Moreover, I have a Screenshot taken from right before I did my booking on the 20th of October 2018 (you can find it as an attachment). We decided against the cheaper Toyota RAV 4, which has a trunk space capacity of 589 liters. Now we paid more but have room for 465 liters ... Since there was no sign of helping us out from the rental company, say said its our booking, so we can and will never use this service again and we cannot recommend it at all. We have to tell you people not use this service because pictures online have nothing to do with the reality afterwards. Really sad ...

Best Regards

Florian Reindl

Reviewed 4 months ago

Mode Car Rentals is open for business… Visit Website …now's your chance to take a closer look.

Jodi I's avatar

Jodi I

Ranking: 10/10

The best rental car company we have used in New Zealand. Very welcoming staff who are extremely helpful :) We will most definitely be back.
Thank you

Reviewed 5 months ago

Mode Car Rentals responds:

Thanks for the review Jodi! ~ Matt, The Mode Team

KL's avatar

KL

Ranking: 1/10

They return check is extra details and finally get a spot on the screen, while when the time i rental they only ask me to check the surrounding area.

I was misleading my focus for checking. and finally, they check me a spot which i doesn't agree.

Reviewed 5 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Mel's avatar

Mel

Ranking: 1/10

WARNING!! DONT RENT A CAR AT MODE RENTALS!!! It was a desaster, I would give 0 points or even minus, the service is the worst!! We got the wrong car at first, we booked for 8 people but got a 7 seater! Had to wait for hours till the shop opens again so we can call because our flight arrived at 5 am and the shop opens at 8 am! Then we reserved a navigation system in the internet, they didnt have it with the first car, we got another one with a navigation for 10 dollars per day but it was old, didn't function well and the maps were so old it didnt even show the roads!!
And the worst thing is when we gave back the car there was a mini mini scrape in the front glass which you couldnt even see properly and they wanted us to pay 65$ for the damage!! And the nightmare is when we arrived home, they HAVENT RETURNED THE DEPOSIT!!!
MODE CAR RENTALS SUCKS; NEVER AGAIN; WOULDNT RECOMMEND TO ANYONE!!!!

Reviewed 6 months ago

Marz Rose Alan's avatar

Marz Rose Alan

Ranking: 10/10

Needed a van in short notice this place was great went above and beyond to cater to my needs staff very friendly good vehicle very affordable would recommend to anyone

Reviewed 8 months ago

Mode Car Rentals responds:

Thanks for the review Marz! Stoked you had a good experience with us! ~ Matt, The Mode Team

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Love Christchurch