Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Aoraki / Mt Cook National Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Aoraki / Mt Cook National Park
Valid Reviews
67 Valid Reviews
The Aoraki / Mt Cook National Park experience has a total of 69 reviews. There are 67 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 67 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
42% |
| 9/10 | 21 |
|
31% |
| 8/10 | 8 |
|
12% |
| 7/10 | 5 |
|
7% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.36% Average
The raw data average (mean) for all the Aoraki / Mt Cook National Park valid reviews is 88.36% and is based on 67 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
61 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 67 valid reviews, the experience has 61 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 61 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
43% |
| 9/10 | 19 |
|
31% |
| 8/10 | 8 |
|
13% |
| 7/10 | 5 |
|
8% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.18% Average
The raw data average (mean) for all the Aoraki / Mt Cook National Park face-to-face reviews is 89.18% and is based on 61 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.44%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Allen | 4/10 | 2815 days | 100% |
| Gerry Boobis | 6/10 | 3363 days | 84% |
| Tobi Guga | 10/10 | 3430 days | 92% |
| Anna | 10/10 | 3527 days | 81% |
| Claire | 10/10 | 3561 days | 77% |
| Nancy Blindell | 10/10 | 3749 days | 56% |
| Diego Pablos | 10/10 | 3869 days | 43% |
| Anssens Weber Florie Brian | 9/10 | 3880 days | 41% |
| Ixtaso Roncal | 9/10 | 3914 days | 37% |
| Coralie Ambrosino | 7/10 | 4143 days | 10% |
| Tarillon Family | 9/10 | 4146 days | 12% |
| Barthelemy | 9/10 | 4147 days | 12% |
| David McIntosh | 8/10 | 4191 days | 7% |
| Dawn Mulligan | 9/10 | 4197 days | 6% |
| Oliver Andres | 9/10 | 4230 days | 2% |
| Corinna Fallenbuchel | 10/10 | 4231 days | 2% |
| Fanny DeBon | 9/10 | 4244 days | 1% |
| Logan Leduc | 9/10 | 4252 days | 0% |
| Anna Grafenstein | 8/10 | 4486 days | 42% |
| Caroline Hennache | 8/10 | 4489 days | 42% |
| isabel Zander | 10/10 | 4489 days | 43% |
| Calvin Becker | 10/10 | 4489 days | 43% |
| Karen Garvin | 10/10 | 4491 days | 43% |
| Julien Joubert-Gaillard | 7/10 | 4493 days | 39% |
| Marek Heiurich | 10/10 | 4499 days | 43% |
| Linda Wainman | 9/10 | 4518 days | 42% |
| Chris Wainman | 9/10 | 4518 days | 42% |
| Ruud Biemans | 7/10 | 4521 days | 39% |
| Sarah Christman | 8/10 | 4523 days | 42% |
| Stina Hultberg | 10/10 | 4525 days | 43% |
| Sarah | 9/10 | 4529 days | 42% |
| Guillaume | 6/10 | 4530 days | 35% |
| Denise Ewbank | 9/10 | 4536 days | 42% |
| Marius Hoffmann | 8/10 | 4538 days | 42% |
| Ene Pold | 9/10 | 4543 days | 42% |
| Henrik Suefke | 10/10 | 4543 days | 43% |
| G Ballard | 10/10 | 4547 days | 43% |
| F Ballard | 9/10 | 4547 days | 42% |
| Glenda | 10/10 | 4549 days | 43% |
| Timothee Serres | 9/10 | 4551 days | 42% |
| Wouter Bosch | 7/10 | 4562 days | 39% |
| Claire Lieval | 9/10 | 4568 days | 42% |
| Guy David | 10/10 | 4570 days | 43% |
| Sarah Strong | 10/10 | 4573 days | 43% |
| Michael Rohn | 10/10 | 4577 days | 43% |
| Cornelia Stark | 10/10 | 4577 days | 43% |
| Thomas Roche | 9/10 | 4582 days | 42% |
| Marc Greeve | 10/10 | 4588 days | 43% |
| Christin Woelk | 10/10 | 4850 days | 43% |
| Sven Woelk | 10/10 | 4850 days | 43% |
| Audrey Ripoche | 7/10 | 4862 days | 39% |
| Kiki Wykstra | 10/10 | 4874 days | 43% |
| Raquel | 9/10 | 4893 days | 42% |
| Enna Keet | 8/10 | 4898 days | 42% |
| Maxime | 10/10 | 4898 days | 43% |
| Katharina Littlemann | 10/10 | 4898 days | 43% |
| Veronica and Jordi | 9/10 | 4905 days | 42% |
| Fraser Goldsmith | 10/10 | 4910 days | 43% |
| Jeanne Moustier | 10/10 | 4927 days | 43% |
| Mathieu Brias | 8/10 | 4932 days | 42% |
| Natalie Nubler | 3/10 | 4968 days | 17% |
| Stefan and Brigit and Janek | 10/10 | 4968 days | 43% |
| Annie | 9/10 | 4969 days | 42% |
| Jacquemard | 10/10 | 4981 days | 43% |
| Oliver Kalmbach | 8/10 | 4985 days | 42% |
| Karsten Meyer | 5/10 | 4991 days | 29% |
| Kali Lohman | 9/10 | 4992 days | 42% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Aoraki / Mt Cook National Park does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
1.22% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.