Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Queenstown i-SITE Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Queenstown i-SITE Visitor Information Centre

Valid Reviews

69 Valid Reviews

The Queenstown i-SITE Visitor Information Centre experience has a total of 70 reviews. There are 69 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 69 valid reviews:

Rating Count Percentage
10/10 20
29%
9/10 11
16%
8/10 15
22%
7/10 5
7%
6/10 3
4%
5/10 7
10%
4/10 6
9%
3/10 1
1%
2/10 0
0%
1/10 1
1%

77.54% Average

The raw data average (mean) for all the Queenstown i-SITE Visitor Information Centre valid reviews is 77.54% and is based on 69 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

69 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 69 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 69 face-to-face reviews:

Rating Count Percentage
10/10 20
29%
9/10 11
16%
8/10 15
22%
7/10 5
7%
6/10 3
4%
5/10 7
10%
4/10 6
9%
3/10 1
1%
2/10 0
0%
1/10 1
1%

77.54% Average

The raw data average (mean) for all the Queenstown i-SITE Visitor Information Centre face-to-face reviews is 77.54% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

78.09%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Jennifer Gilbert 10/10 1598 days true 5.17 100%
Rebecca Wharton 9/10 1621 days true 5.14 98%
Tom Grigg 10/10 1646 days true 5.09 95%
Laura and Marie 4/10 1657 days true 4.78 77%
Kilian Vos 8/10 1681 days true 5.04 92%
Jam Boggomann 10/10 1692 days true 5.02 91%
Patricia Revel 5/10 1941 days true 4.61 67%
Claudia Hillebrand 5/10 1944 days true 4.6 67%
Julian Kuemme 7/10 1946 days true 4.6 67%
Andrea Sole 8/10 1946 days true 4.6 67%
Helen Olsson 4/10 1947 days true 4.33 51%
Mandy Reich 8/10 1947 days true 4.6 67%
Patricia Erni 10/10 1949 days true 4.6 66%
Robert Erni 10/10 1949 days true 4.6 66%
Lilli Erni 10/10 1949 days true 4.6 66%
Manuel Bleiker 10/10 1949 days true 4.6 66%
Mark 8/10 1953 days true 4.59 66%
Jana Rutkowski 10/10 1957 days true 4.58 66%
Dennis Philippi 10/10 1957 days true 4.58 66%
Helene Andersen 6/10 1966 days true 4.57 65%
Oliver Blackmore 10/10 1970 days true 4.56 64%
Siobhan Mee 8/10 1970 days true 4.56 64%
Benoit Irissou 4/10 1971 days true 4.29 49%
Andrea Morello 8/10 1973 days true 4.56 64%
Mara 8/10 1973 days true 4.56 64%
Sophie Wolters 9/10 1979 days true 4.55 63%
Mike Gemmill 10/10 1982 days true 4.54 63%
Francisco Pablo Miguel 4/10 1996 days true 4.26 46%
Inga Memmen 10/10 1997 days true 4.52 62%
Emma Wallace 9/10 2005 days true 4.5 61%
Lena Jensen 8/10 2006 days true 4.5 61%
Jesper Andersen 8/10 2006 days true 4.5 61%
Bella Danaher 9/10 2008 days true 4.5 61%
Daniel Danamer 10/10 2008 days true 4.5 61%
Uta Dingebauer 6/10 2015 days true 4.49 60%
Gal Bero 5/10 2033 days true 4.46 58%
Daniel McAlpine 5/10 2035 days true 4.45 58%
Yvonne Horpershoeh 7/10 2038 days true 4.45 58%
Sven Woelk 8/10 2300 days true 4.02 33%
Annika Schmidt 8/10 2310 days true 4.0 32%
Patrick Stoeit 7/10 2310 days true 4.0 32%
Marco Schmidt 8/10 2315 days true 3.99 31%
Christian Schumacher 8/10 2315 days true 3.99 31%
Lisa 4/10 2320 days true 3.75 17%
Socea 6/10 2320 days true 3.99 31%
Brandon Wells 9/10 2323 days true 3.98 30%
Luise Fuchs 9/10 2326 days true 3.98 30%
Postel Ge 10/10 2328 days true 3.97 30%
Claire 7/10 2336 days true 3.96 29%
Lydia Kleinkoenen 5/10 2340 days true 3.95 29%
Hannah Lia-Isis Kubillus 1/10 2340 days true 3.46 0%
Justin Leest 10/10 2340 days true 3.95 29%
Francis Ruige 10/10 2340 days true 3.95 29%
Rogier Ramaker 7/10 2341 days true 3.95 29%
Andrea Lang 10/10 2342 days true 3.95 29%
Petra Blumberg 8/10 2342 days true 3.95 29%
Maja Bogdanowicz 9/10 2343 days true 3.95 29%
Sara Omary 3/10 2346 days true 3.65 11%
Alison Langley 8/10 2408 days true 3.84 22%
Mike Edwards 10/10 2411 days true 3.84 22%
Mark and Eefie 5/10 2411 days true 3.84 22%
Michael Kretzschmar 9/10 2412 days true 3.84 22%
Marieke 5/10 2412 days true 3.84 22%
Sharon Yates 10/10 2414 days true 3.83 22%
Franz Schueler 10/10 2418 days true 3.83 21%
Andreas and Christine and Nora Busch 4/10 2425 days true 3.59 8%
Camille 9/10 2431 days true 3.8 20%
Auger 9/10 2433 days true 3.8 20%
Auger 9/10 2433 days true 3.8 20%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Queenstown i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

78%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.