Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Queenstown i-SITE Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Nick Morrison
Rankers owner
Queenstown i-SITE Visitor Information Centre
Valid Reviews
69 Valid Reviews
The Queenstown i-SITE Visitor Information Centre experience has a total of 70 reviews. There are 69 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 69 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 11 |
|
16% |
| 8/10 | 15 |
|
22% |
| 7/10 | 5 |
|
7% |
| 6/10 | 3 |
|
4% |
| 5/10 | 7 |
|
10% |
| 4/10 | 6 |
|
9% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
77.54% Average
The raw data average (mean) for all the Queenstown i-SITE Visitor Information Centre valid reviews is 77.54% and is based on 69 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 69 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 11 |
|
16% |
| 8/10 | 15 |
|
22% |
| 7/10 | 5 |
|
7% |
| 6/10 | 3 |
|
4% |
| 5/10 | 7 |
|
10% |
| 4/10 | 6 |
|
9% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
77.54% Average
The raw data average (mean) for all the Queenstown i-SITE Visitor Information Centre face-to-face reviews is 77.54% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.09%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Face-to-Face | Weight | Relative Weight |
|---|---|---|---|---|---|
| Jennifer Gilbert | 10/10 | 1534 days |  |
5.28 | 100% |
| Rebecca Wharton | 9/10 | 1557 days | |
5.24 | 98% |
| Tom Grigg | 10/10 | 1582 days | |
5.2 | 95% |
| Laura and Marie | 4/10 | 1593 days | |
4.88 | 77% |
| Kilian Vos | 8/10 | 1617 days | |
5.14 | 92% |
| Jam Boggomann | 10/10 | 1628 days | |
5.12 | 91% |
| Patricia Revel | 5/10 | 1877 days | |
4.71 | 67% |
| Claudia Hillebrand | 5/10 | 1880 days | |
4.71 | 67% |
| Julian Kuemme | 7/10 | 1882 days | |
4.71 | 67% |
| Andrea Sole | 8/10 | 1882 days | |
4.71 | 67% |
| Helen Olsson | 4/10 | 1883 days | |
4.43 | 51% |
| Mandy Reich | 8/10 | 1883 days | |
4.7 | 67% |
| Patricia Erni | 10/10 | 1885 days | |
4.7 | 67% |
| Robert Erni | 10/10 | 1885 days | |
4.7 | 67% |
| Lilli Erni | 10/10 | 1885 days | |
4.7 | 67% |
| Manuel Bleiker | 10/10 | 1885 days | |
4.7 | 67% |
| Mark | 8/10 | 1889 days | |
4.69 | 66% |
| Jana Rutkowski | 10/10 | 1893 days | |
4.69 | 66% |
| Dennis Philippi | 10/10 | 1893 days | |
4.69 | 66% |
| Helene Andersen | 6/10 | 1902 days | |
4.67 | 65% |
| Oliver Blackmore | 10/10 | 1906 days | |
4.67 | 65% |
| Siobhan Mee | 8/10 | 1906 days | |
4.67 | 65% |
| Benoit Irissou | 4/10 | 1907 days | |
4.39 | 49% |
| Andrea Morello | 8/10 | 1909 days | |
4.66 | 64% |
| Mara | 8/10 | 1909 days | |
4.66 | 64% |
| Sophie Wolters | 9/10 | 1915 days | |
4.65 | 64% |
| Mike Gemmill | 10/10 | 1918 days | |
4.65 | 63% |
| Francisco Pablo Miguel | 4/10 | 1932 days | |
4.35 | 46% |
| Inga Memmen | 10/10 | 1933 days | |
4.62 | 62% |
| Emma Wallace | 9/10 | 1941 days | |
4.61 | 61% |
| Lena Jensen | 8/10 | 1942 days | |
4.61 | 61% |
| Jesper Andersen | 8/10 | 1942 days | |
4.61 | 61% |
| Bella Danaher | 9/10 | 1944 days | |
4.6 | 61% |
| Daniel Danamer | 10/10 | 1944 days | |
4.6 | 61% |
| Uta Dingebauer | 6/10 | 1951 days | |
4.59 | 60% |
| Gal Bero | 5/10 | 1969 days | |
4.56 | 59% |
| Daniel McAlpine | 5/10 | 1971 days | |
4.56 | 58% |
| Yvonne Horpershoeh | 7/10 | 1974 days | |
4.56 | 58% |
| Sven Woelk | 8/10 | 2236 days | |
4.12 | 33% |
| Annika Schmidt | 8/10 | 2246 days | |
4.11 | 32% |
| Patrick Stoeit | 7/10 | 2246 days | |
4.11 | 32% |
| Marco Schmidt | 8/10 | 2251 days | |
4.1 | 32% |
| Christian Schumacher | 8/10 | 2251 days | |
4.1 | 32% |
| Lisa | 4/10 | 2256 days | |
3.85 | 17% |
| Socea | 6/10 | 2256 days | |
4.09 | 31% |
| Brandon Wells | 9/10 | 2259 days | |
4.09 | 31% |
| Luise Fuchs | 9/10 | 2262 days | |
4.08 | 31% |
| Postel Ge | 10/10 | 2264 days | |
4.08 | 31% |
| Claire | 7/10 | 2272 days | |
4.07 | 30% |
| Lydia Kleinkoenen | 5/10 | 2276 days | |
4.06 | 29% |
| Hannah Lia-Isis Kubillus | 1/10 | 2276 days | |
3.55 | 0% |
| Justin Leest | 10/10 | 2276 days | |
4.06 | 29% |
| Francis Ruige | 10/10 | 2276 days | |
4.06 | 29% |
| Rogier Ramaker | 7/10 | 2277 days | |
4.06 | 29% |
| Andrea Lang | 10/10 | 2278 days | |
4.06 | 29% |
| Petra Blumberg | 8/10 | 2278 days | |
4.06 | 29% |
| Maja Bogdanowicz | 9/10 | 2279 days | |
4.05 | 29% |
| Sara Omary | 3/10 | 2282 days | |
3.75 | 11% |
| Alison Langley | 8/10 | 2344 days | |
3.95 | 23% |
| Mike Edwards | 10/10 | 2347 days | |
3.94 | 23% |
| Mark and Eefie | 5/10 | 2347 days | |
3.94 | 23% |
| Michael Kretzschmar | 9/10 | 2348 days | |
3.94 | 23% |
| Marieke | 5/10 | 2348 days | |
3.94 | 23% |
| Sharon Yates | 10/10 | 2350 days | |
3.94 | 22% |
| Franz Schueler | 10/10 | 2354 days | |
3.93 | 22% |
| Andreas and Christine and Nora Busch | 4/10 | 2361 days | |
3.69 | 8% |
| Camille | 9/10 | 2367 days | |
3.91 | 21% |
| Auger | 9/10 | 2369 days | |
3.91 | 21% |
| Auger | 9/10 | 2369 days | |
3.91 | 21% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Queenstown i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
Final Ranking Score
78%
The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.