Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Queenstown i-SITE Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
69 Valid Reviews
The Queenstown i-SITE Visitor Information Centre experience has a total of 70 reviews. There are 69 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 69 valid reviews:
The raw data average (mean) for all the Queenstown i-SITE Visitor Information Centre valid reviews is 77.54% and is based on 69 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 69 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
The raw data average (mean) for all the Queenstown i-SITE Visitor Information Centre face-to-face reviews is 77.54% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Jennifer Gilbert||10/10||2191 days||100%|
|Rebecca Wharton||9/10||2214 days||98%|
|Tom Grigg||10/10||2239 days||95%|
|Laura and Marie||4/10||2250 days||63%|
|Kilian Vos||8/10||2274 days||84%|
|Jam Boggomann||10/10||2285 days||90%|
|Patricia Revel||5/10||2534 days||42%|
|Claudia Hillebrand||5/10||2537 days||42%|
|Julian Kuemme||7/10||2539 days||53%|
|Andrea Sole||8/10||2539 days||58%|
|Helen Olsson||4/10||2540 days||39%|
|Mandy Reich||8/10||2540 days||58%|
|Patricia Erni||10/10||2542 days||63%|
|Robert Erni||10/10||2542 days||63%|
|Lilli Erni||10/10||2542 days||63%|
|Manuel Bleiker||10/10||2542 days||63%|
|Jana Rutkowski||10/10||2550 days||63%|
|Dennis Philippi||10/10||2550 days||63%|
|Helene Andersen||6/10||2559 days||42%|
|Oliver Blackmore||10/10||2563 days||61%|
|Siobhan Mee||8/10||2563 days||56%|
|Benoit Irissou||4/10||2564 days||37%|
|Andrea Morello||8/10||2566 days||55%|
|Sophie Wolters||9/10||2572 days||60%|
|Mike Gemmill||10/10||2575 days||60%|
|Francisco Pablo Miguel||4/10||2589 days||35%|
|Inga Memmen||10/10||2590 days||58%|
|Emma Wallace||9/10||2598 days||58%|
|Lena Jensen||8/10||2599 days||52%|
|Jesper Andersen||8/10||2599 days||52%|
|Bella Danaher||9/10||2601 days||57%|
|Daniel Danamer||10/10||2601 days||57%|
|Uta Dingebauer||6/10||2608 days||38%|
|Gal Bero||5/10||2626 days||34%|
|Daniel McAlpine||5/10||2628 days||34%|
|Yvonne Horpershoeh||7/10||2631 days||45%|
|Sven Woelk||8/10||2893 days||23%|
|Annika Schmidt||8/10||2903 days||22%|
|Patrick Stoeit||7/10||2903 days||19%|
|Marco Schmidt||8/10||2908 days||21%|
|Christian Schumacher||8/10||2908 days||21%|
|Brandon Wells||9/10||2916 days||24%|
|Luise Fuchs||9/10||2919 days||24%|
|Postel Ge||10/10||2921 days||24%|
|Lydia Kleinkoenen||5/10||2933 days||8%|
|Hannah Lia-Isis Kubillus||1/10||2933 days||3%|
|Justin Leest||10/10||2933 days||23%|
|Francis Ruige||10/10||2933 days||23%|
|Rogier Ramaker||7/10||2934 days||16%|
|Andrea Lang||10/10||2935 days||22%|
|Petra Blumberg||8/10||2935 days||19%|
|Maja Bogdanowicz||9/10||2936 days||22%|
|Sara Omary||3/10||2939 days||5%|
|Alison Langley||8/10||3001 days||12%|
|Mike Edwards||10/10||3004 days||15%|
|Mark and Eefie||5/10||3004 days||2%|
|Michael Kretzschmar||9/10||3005 days||15%|
|Sharon Yates||10/10||3007 days||15%|
|Franz Schueler||10/10||3011 days||15%|
|Andreas and Christine and Nora Busch||4/10||3018 days||0%|
Several adjustments to the weighted average may be added to improve relevancy and credibility. Queenstown i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.