Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Queenstown i-SITE Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Queenstown i-SITE Visitor Information Centre

Valid Reviews

69 Valid Reviews

The Queenstown i-SITE Visitor Information Centre experience has a total of 70 reviews. There are 69 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 69 valid reviews:

Rating Count Percentage
10/10 20
29%
9/10 11
16%
8/10 15
22%
7/10 5
7%
6/10 3
4%
5/10 7
10%
4/10 6
9%
3/10 1
1%
2/10 0
0%
1/10 1
1%

77.54% Average

The raw data average (mean) for all the Queenstown i-SITE Visitor Information Centre valid reviews is 77.54% and is based on 69 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

69 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 69 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 69 face-to-face reviews:

Rating Count Percentage
10/10 20
29%
9/10 11
16%
8/10 15
22%
7/10 5
7%
6/10 3
4%
5/10 7
10%
4/10 6
9%
3/10 1
1%
2/10 0
0%
1/10 1
1%

77.54% Average

The raw data average (mean) for all the Queenstown i-SITE Visitor Information Centre face-to-face reviews is 77.54% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

79.72%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Jennifer Gilbert 10/10 1655 days true 4.04 100%
Rebecca Wharton 9/10 1678 days true 4.0 98%
Tom Grigg 10/10 1703 days true 3.96 96%
Laura and Marie 4/10 1714 days true 3.11 54%
Kilian Vos 8/10 1738 days true 3.7 83%
Jam Boggomann 10/10 1749 days true 3.88 92%
Patricia Revel 5/10 1998 days true 2.8 38%
Claudia Hillebrand 5/10 2001 days true 2.79 38%
Julian Kuemme 7/10 2003 days true 3.14 55%
Andrea Sole 8/10 2003 days true 3.27 62%
Helen Olsson 4/10 2004 days true 2.72 35%
Mandy Reich 8/10 2004 days true 3.27 62%
Patricia Erni 10/10 2006 days true 3.44 70%
Robert Erni 10/10 2006 days true 3.44 70%
Lilli Erni 10/10 2006 days true 3.44 70%
Manuel Bleiker 10/10 2006 days true 3.44 70%
Mark 8/10 2010 days true 3.26 61%
Jana Rutkowski 10/10 2014 days true 3.43 70%
Dennis Philippi 10/10 2014 days true 3.43 70%
Helene Andersen 6/10 2023 days true 2.83 40%
Oliver Blackmore 10/10 2027 days true 3.4 68%
Siobhan Mee 8/10 2027 days true 3.23 60%
Benoit Irissou 4/10 2028 days true 2.69 33%
Andrea Morello 8/10 2030 days true 3.23 60%
Mara 8/10 2030 days true 3.23 60%
Sophie Wolters 9/10 2036 days true 3.39 68%
Mike Gemmill 10/10 2039 days true 3.38 67%
Francisco Pablo Miguel 4/10 2053 days true 2.65 31%
Inga Memmen 10/10 2054 days true 3.36 66%
Emma Wallace 9/10 2062 days true 3.34 65%
Lena Jensen 8/10 2063 days true 3.18 57%
Jesper Andersen 8/10 2063 days true 3.18 57%
Bella Danaher 9/10 2065 days true 3.34 65%
Daniel Danamer 10/10 2065 days true 3.34 65%
Uta Dingebauer 6/10 2072 days true 2.76 37%
Gal Bero 5/10 2090 days true 2.67 32%
Daniel McAlpine 5/10 2092 days true 2.67 32%
Yvonne Horpershoeh 7/10 2095 days true 2.99 48%
Sven Woelk 8/10 2357 days true 2.7 33%
Annika Schmidt 8/10 2367 days true 2.68 33%
Patrick Stoeit 7/10 2367 days true 2.57 27%
Marco Schmidt 8/10 2372 days true 2.67 32%
Christian Schumacher 8/10 2372 days true 2.67 32%
Lisa 4/10 2377 days true 2.22 10%
Socea 6/10 2377 days true 2.33 15%
Brandon Wells 9/10 2380 days true 2.8 38%
Luise Fuchs 9/10 2383 days true 2.79 38%
Postel Ge 10/10 2385 days true 2.79 38%
Claire 7/10 2393 days true 2.53 25%
Lydia Kleinkoenen 5/10 2397 days true 2.24 11%
Hannah Lia-Isis Kubillus 1/10 2397 days true 2.02 0%
Justin Leest 10/10 2397 days true 2.77 37%
Francis Ruige 10/10 2397 days true 2.77 37%
Rogier Ramaker 7/10 2398 days true 2.52 25%
Andrea Lang 10/10 2399 days true 2.77 37%
Petra Blumberg 8/10 2399 days true 2.63 30%
Maja Bogdanowicz 9/10 2400 days true 2.77 37%
Sara Omary 3/10 2403 days true 2.13 5%
Alison Langley 8/10 2465 days true 2.52 25%
Mike Edwards 10/10 2468 days true 2.65 31%
Mark and Eefie 5/10 2468 days true 2.15 6%
Michael Kretzschmar 9/10 2469 days true 2.65 31%
Marieke 5/10 2469 days true 2.14 6%
Sharon Yates 10/10 2471 days true 2.64 31%
Franz Schueler 10/10 2475 days true 2.64 30%
Andreas and Christine and Nora Busch 4/10 2482 days true 2.07 3%
Camille 9/10 2488 days true 2.61 29%
Auger 9/10 2490 days true 2.61 29%
Auger 9/10 2490 days true 2.61 29%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Queenstown i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

80%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.