Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Dunedin i-SITE Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
46 Valid Reviews
The Dunedin i-SITE Visitor Information Centre experience has a total of 47 reviews. There are 46 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 46 valid reviews:
The raw data average (mean) for all the Dunedin i-SITE Visitor Information Centre valid reviews is 89.57% and is based on 46 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
42 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 46 valid reviews, the experience has 42 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 42 face-to-face reviews:
The raw data average (mean) for all the Dunedin i-SITE Visitor Information Centre face-to-face reviews is 89.52% and is based on 42 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Karolina Gren||9/10||1451 days||100%|
|Patricia Revel||10/10||1452 days||100%|
|Maria-Julia Frilaj||9/10||1459 days||99%|
|Marek Heiurich||10/10||1460 days||99%|
|Jana Rutkowski||10/10||1468 days||98%|
|Alexander Zimmer||10/10||1487 days||96%|
|Vera Kreipe||8/10||1487 days||96%|
|Kathrin Deichmann||9/10||1487 days||96%|
|David Forman||8/10||1497 days||95%|
|Lopez Anandine||8/10||1499 days||95%|
|Henrik Suefke||9/10||1504 days||95%|
|Alex Sheldon||9/10||1507 days||94%|
|Stefan Reutler||9/10||1507 days||94%|
|Carina Borho||10/10||1516 days||94%|
|Julien de la lande||10/10||1523 days||93%|
|Aude Moulin||10/10||1523 days||93%|
|Magdalene Zech||10/10||1531 days||92%|
|Marco Newald||8/10||1531 days||92%|
|Trish Saunders||9/10||1534 days||92%|
|Reinhard Boettcher||10/10||1547 days||90%|
|Angelika Bottcher||8/10||1547 days||90%|
|Elly Zimmer||10/10||1548 days||90%|
|Bjorn Van Mulders||10/10||1551 days||90%|
|Kim Maertens||8/10||1551 days||90%|
|Marla Fogh||9/10||1830 days||62%|
|Pete Wilson||8/10||1833 days||62%|
|Stefanie Menz||10/10||1834 days||62%|
|Peer Krumrey||10/10||1834 days||62%|
|Evelina Johansson||8/10||1846 days||61%|
|Sofia Anderson||6/10||1846 days||61%|
|Jill Fischer||10/10||1847 days||13%|
|Justin Leest||10/10||1851 days||60%|
|Katharina Littlemann||5/10||1859 days||59%|
|Willem de Jong||9/10||1868 days||59%|
|Mike Edwards||10/10||1922 days||53%|
|N Zitscher||10/10||1940 days||5%|
|Manuela and Thomas||7/10||1943 days||51%|
Several adjustments to the weighted average may be added to improve relevancy and credibility. Dunedin i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.