Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Fiordland i-SITE Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Fiordland i-SITE Visitor Information Centre

Valid Reviews

50 Valid Reviews

The Fiordland i-SITE Visitor Information Centre experience has a total of 51 reviews. There are 50 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 50 valid reviews:

Rating Count Percentage
10/10 14
28%
9/10 14
28%
8/10 12
24%
7/10 3
6%
6/10 1
2%
5/10 2
4%
4/10 2
4%
3/10 1
2%
2/10 0
0%
1/10 1
2%

82.20% Average

The raw data average (mean) for all the Fiordland i-SITE Visitor Information Centre valid reviews is 82.20% and is based on 50 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

50 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 50 valid reviews, the experience has 50 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 50 face-to-face reviews:

Rating Count Percentage
10/10 14
28%
9/10 14
28%
8/10 12
24%
7/10 3
6%
6/10 1
2%
5/10 2
4%
4/10 2
4%
3/10 1
2%
2/10 0
0%
1/10 1
2%

82.20% Average

The raw data average (mean) for all the Fiordland i-SITE Visitor Information Centre face-to-face reviews is 82.20% and is based on 50 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

82.09%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Annika Fletemeyer 8/10 1567 days true 5.22 100%
Tarillon Family 8/10 1567 days true 5.22 100%
Rebecca Wharton 8/10 1592 days true 5.18 97%
Markus Delinsky 8/10 1603 days true 5.16 96%
Max Backelandt 10/10 1921 days true 4.64 58%
Marie Toulemonde 9/10 1921 days true 4.64 58%
Hanna Liebe 8/10 1925 days true 4.64 58%
Stefan Glock 7/10 1925 days true 4.64 58%
Andreas Liebe 10/10 1925 days true 4.64 58%
Tomas Shairi 1/10 1938 days true 4.04 14%
Agathe Dupuis 8/10 1939 days true 4.61 56%
Jonas Hessel 7/10 1939 days true 4.61 56%
Jonas Foerch 9/10 1942 days true 4.61 56%
Johanna Kofler 10/10 1945 days true 4.6 55%
Maria = Moller Hansen 10/10 1953 days true 4.59 54%
Mike Gemmill 10/10 1953 days true 4.59 54%
Barbara 7/10 1954 days true 4.59 54%
Marinette 10/10 1957 days true 4.58 54%
Denise Ewbank 9/10 1957 days true 4.58 54%
Tiit Pullerits 9/10 1957 days true 4.58 54%
Marion Busch 10/10 1957 days true 4.58 54%
Natalie Boehm 6/10 1958 days true 4.58 54%
Steffen 5/10 1958 days true 4.58 54%
Eugen Lehner 8/10 1961 days true 4.58 53%
Max Stein 8/10 1961 days true 4.58 53%
Becky Davis 9/10 1969 days true 4.56 52%
Emilie Chanbon 8/10 1973 days true 4.56 52%
Guillemette 5/10 1974 days true 4.56 52%
Markus Spitzmueller 4/10 1977 days true 4.28 32%
Uta Dingebauer 3/10 1986 days true 4.2 26%
Sapir Lifshitz 8/10 1991 days true 4.53 50%
Maya Barad 10/10 1991 days true 4.53 50%
Julia Amberger 4/10 1992 days true 4.26 31%
Rainer 10/10 2282 days true 4.05 15%
Maria Klister 9/10 2291 days true 4.03 14%
Luise Fuchs 9/10 2297 days true 4.02 14%
Nicolas Bessiere 9/10 2304 days true 4.01 13%
Malgorzata 10/10 2311 days true 4.0 12%
Michal 10/10 2311 days true 4.0 12%
Przemystaw Tymizyszyn 9/10 2311 days true 4.0 12%
Harry Findeis 9/10 2316 days true 3.99 11%
Peter Moederer 10/10 2324 days true 3.98 10%
Karin Genyn 10/10 2383 days true 3.88 3%
Andrea Wollmann 9/10 2384 days true 3.88 3%
Nigel Leighton 8/10 2385 days true 3.88 3%
Jan 9/10 2385 days true 3.88 3%
Leticia Martin 10/10 2388 days true 3.87 3%
Andreas and Christine and Nora Busch 9/10 2396 days true 3.86 2%
Oliver Kalmbach 9/10 2406 days true 3.84 1%
Rena and Kirsten 8/10 2411 days true 3.84 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Fiordland i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

82%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.

Love Christchurch