Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Fiordland i-SITE Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Fiordland i-SITE Visitor Information Centre

Valid Reviews

50 Valid Reviews

The Fiordland i-SITE Visitor Information Centre experience has a total of 51 reviews. There are 50 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 50 valid reviews:

Rating Count Percentage
10/10 14
28%
9/10 14
28%
8/10 12
24%
7/10 3
6%
6/10 1
2%
5/10 2
4%
4/10 2
4%
3/10 1
2%
2/10 0
0%
1/10 1
2%

82.20% Average

The raw data average (mean) for all the Fiordland i-SITE Visitor Information Centre valid reviews is 82.20% and is based on 50 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

50 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 50 valid reviews, the experience has 50 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 50 face-to-face reviews:

Rating Count Percentage
10/10 14
28%
9/10 14
28%
8/10 12
24%
7/10 3
6%
6/10 1
2%
5/10 2
4%
4/10 2
4%
3/10 1
2%
2/10 0
0%
1/10 1
2%

82.20% Average

The raw data average (mean) for all the Fiordland i-SITE Visitor Information Centre face-to-face reviews is 82.20% and is based on 50 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

82.01%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Annika Fletemeyer 8/10 2417 days 100%
Tarillon Family 8/10 2417 days 100%
Rebecca Wharton 8/10 2442 days 97%
Markus Delinsky 8/10 2453 days 96%
Max Backelandt 10/10 2771 days 64%
Marie Toulemonde 9/10 2771 days 64%
Hanna Liebe 8/10 2775 days 58%
Stefan Glock 7/10 2775 days 53%
Andreas Liebe 10/10 2775 days 63%
Tomas Shairi 1/10 2788 days 32%
Agathe Dupuis 8/10 2789 days 56%
Jonas Hessel 7/10 2789 days 52%
Jonas Foerch 9/10 2792 days 61%
Johanna Kofler 10/10 2795 days 61%
Maria = Moller Hansen 10/10 2803 days 60%
Mike Gemmill 10/10 2803 days 60%
Barbara 7/10 2804 days 50%
Marinette 10/10 2807 days 59%
Denise Ewbank 9/10 2807 days 59%
Tiit Pullerits 9/10 2807 days 59%
Marion Busch 10/10 2807 days 59%
Natalie Boehm 6/10 2808 days 41%
Steffen 5/10 2808 days 39%
Eugen Lehner 8/10 2811 days 53%
Max Stein 8/10 2811 days 53%
Becky Davis 9/10 2819 days 58%
Emilie Chanbon 8/10 2823 days 52%
Guillemette 5/10 2824 days 37%
Markus Spitzmueller 4/10 2827 days 35%
Uta Dingebauer 3/10 2836 days 32%
Sapir Lifshitz 8/10 2841 days 50%
Maya Barad 10/10 2841 days 55%
Julia Amberger 4/10 2842 days 34%
Rainer 10/10 3132 days 19%
Maria Klister 9/10 3141 days 17%
Luise Fuchs 9/10 3147 days 17%
Nicolas Bessiere 9/10 3154 days 16%
Malgorzata 10/10 3161 days 15%
Michal 10/10 3161 days 15%
Przemystaw Tymizyszyn 9/10 3161 days 15%
Harry Findeis 9/10 3166 days 14%
Peter Moederer 10/10 3174 days 13%
Karin Genyn 10/10 3233 days 6%
Andrea Wollmann 9/10 3234 days 6%
Nigel Leighton 8/10 3235 days 3%
Jan 9/10 3235 days 6%
Leticia Martin 10/10 3238 days 5%
Andreas and Christine and Nora Busch 9/10 3246 days 4%
Oliver Kalmbach 9/10 3256 days 3%
Rena and Kirsten 8/10 3261 days 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Fiordland i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

82%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.