Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Kaikoura i-SITE Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Kaikoura i-SITE Visitor Information Centre

Valid Reviews

55 Valid Reviews

The Kaikoura i-SITE Visitor Information Centre experience has a total of 55 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 55 valid reviews:

Rating Count Percentage
10/10 14
25%
9/10 14
25%
8/10 20
36%
7/10 4
7%
6/10 2
4%
5/10 0
0%
4/10 1
2%
3/10 0
0%
2/10 0
0%
1/10 0
0%

85.45% Average

The raw data average (mean) for all the Kaikoura i-SITE Visitor Information Centre valid reviews is 85.45% and is based on 55 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

51 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 55 valid reviews, the experience has 51 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 51 face-to-face reviews:

Rating Count Percentage
10/10 12
24%
9/10 14
27%
8/10 19
37%
7/10 3
6%
6/10 2
4%
5/10 0
0%
4/10 1
2%
3/10 0
0%
2/10 0
0%
1/10 0
0%

85.29% Average

The raw data average (mean) for all the Kaikoura i-SITE Visitor Information Centre face-to-face reviews is 85.29% and is based on 51 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

81.97%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
S Weslake 7/10 358 days 79.69 100%
Lenka Korinkova 9/10 1441 days true 5.43 2%
Jiri Benda 9/10 1441 days true 5.43 2%
Blandine Giusti 8/10 1443 days true 5.43 2%
Christoph 8/10 1444 days true 5.43 2%
Dieter Schmees 8/10 1525 days true 5.29 2%
Erick Meevers 8/10 1531 days true 5.28 2%
Inge van Noorf 7/10 1541 days true 5.27 2%
Candice Bergon 8/10 1550 days true 5.25 2%
Astrid Egesten 8/10 1551 days true 5.25 2%
Betty Lou 10/10 1573 days 4.35 1%
angela neilsen 10/10 1727 days 4.13 0%
Boneschova Jarka 10/10 1788 days true 4.86 1%
Brian Lexmond 9/10 1791 days true 4.86 1%
Helen Olsson 8/10 1795 days true 4.85 1%
Heike Heller 9/10 1797 days true 4.85 1%
Laura 9/10 1813 days true 4.82 1%
Katja 10/10 1814 days true 4.82 1%
Benoit Irissou 8/10 1819 days true 4.81 1%
Antoine 8/10 1828 days true 4.8 1%
Louison Laissus 7/10 1828 days true 4.8 1%
Maria = Moller Hansen 10/10 1830 days true 4.79 1%
Thomas Zilio 8/10 1836 days true 4.78 1%
Bill 8/10 1845 days true 4.77 1%
Saskia 8/10 1845 days true 4.77 1%
Bella Danaher 9/10 1856 days true 4.75 1%
Daniel Danamer 10/10 1856 days true 4.75 1%
Sanne Sprogoe Borgaa 8/10 1859 days true 4.74 1%
Lars Borgaa 9/10 1859 days true 4.74 1%
Renee van der Syde 9/10 1862 days true 4.74 1%
Martha Horst 9/10 1862 days true 4.74 1%
Julia Amberger 9/10 1869 days true 4.73 1%
Anthony Brown 10/10 1871 days true 4.72 1%
balesdent 8/10 1875 days true 4.72 1%
Lara Mroseck 10/10 1876 days true 4.72 1%
Robert Geissler 10/10 1876 days true 4.72 1%
Andrew Cattanach 8/10 1878 days 3.93 0%
Rey Germain 9/10 2160 days true 4.25 1%
Brandon Wells 9/10 2171 days true 4.23 1%
Katya Verikaitis 6/10 2177 days true 4.22 1%
Paul Taylor 6/10 2177 days true 4.22 1%
Janina Hoffmann 8/10 2179 days true 4.22 0%
Lorraine Walker 9/10 2186 days true 4.21 0%
Malgorzata 10/10 2188 days true 4.2 0%
Michal 10/10 2188 days true 4.2 0%
Przemystaw Tymizyszyn 9/10 2188 days true 4.2 0%
Lagunegrand 7/10 2200 days true 4.18 0%
Nadine 8/10 2256 days true 4.09 0%
Sandra and Thomas 10/10 2262 days true 4.08 0%
David and Sally Wallis 8/10 2265 days true 4.08 0%
Lydia Holleman 4/10 2265 days true 3.84 0%
Urs Kloter 8/10 2265 days true 4.08 0%
Sasha and Sandra Bonavia 10/10 2274 days true 4.06 0%
C Schaap 8/10 2285 days true 4.04 0%
John Freeman 10/10 2290 days true 4.04 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Kaikoura i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

82%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.