Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kaikoura i-SITE Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
55 Valid Reviews
The Kaikoura i-SITE Visitor Information Centre experience has a total of 55 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 55 valid reviews:
The raw data average (mean) for all the Kaikoura i-SITE Visitor Information Centre valid reviews is 85.45% and is based on 55 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
51 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 55 valid reviews, the experience has 51 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 51 face-to-face reviews:
The raw data average (mean) for all the Kaikoura i-SITE Visitor Information Centre face-to-face reviews is 85.29% and is based on 51 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|S Weslake||7/10||450 days||67.91||100%|
|Lenka Korinkova||9/10||1533 days||5.28||2%|
|Jiri Benda||9/10||1533 days||5.28||2%|
|Blandine Giusti||8/10||1535 days||5.28||2%|
|Dieter Schmees||8/10||1617 days||5.14||2%|
|Erick Meevers||8/10||1623 days||5.13||2%|
|Inge van Noorf||7/10||1633 days||5.12||2%|
|Candice Bergon||8/10||1642 days||5.1||2%|
|Astrid Egesten||8/10||1643 days||5.1||2%|
|Betty Lou||10/10||1666 days||4.22||1%|
|angela neilsen||10/10||1819 days||4.01||0%|
|Boneschova Jarka||10/10||1880 days||4.71||2%|
|Brian Lexmond||9/10||1883 days||4.7||2%|
|Helen Olsson||8/10||1887 days||4.7||2%|
|Heike Heller||9/10||1889 days||4.69||2%|
|Benoit Irissou||8/10||1911 days||4.66||1%|
|Louison Laissus||7/10||1920 days||4.64||1%|
|Maria = Moller Hansen||10/10||1922 days||4.64||1%|
|Thomas Zilio||8/10||1928 days||4.63||1%|
|Bella Danaher||9/10||1948 days||4.6||1%|
|Daniel Danamer||10/10||1948 days||4.6||1%|
|Sanne Sprogoe Borgaa||8/10||1951 days||4.59||1%|
|Lars Borgaa||9/10||1951 days||4.59||1%|
|Renee van der Syde||9/10||1954 days||4.59||1%|
|Martha Horst||9/10||1954 days||4.59||1%|
|Julia Amberger||9/10||1961 days||4.58||1%|
|Anthony Brown||10/10||1963 days||4.57||1%|
|Lara Mroseck||10/10||1968 days||4.56||1%|
|Robert Geissler||10/10||1968 days||4.56||1%|
|Andrew Cattanach||8/10||1970 days||3.8||0%|
|Rey Germain||9/10||2252 days||4.1||1%|
|Brandon Wells||9/10||2263 days||4.08||1%|
|Katya Verikaitis||6/10||2269 days||4.07||1%|
|Paul Taylor||6/10||2269 days||4.07||1%|
|Janina Hoffmann||8/10||2271 days||4.07||1%|
|Lorraine Walker||9/10||2278 days||4.06||1%|
|Przemystaw Tymizyszyn||9/10||2280 days||4.05||1%|
|Sandra and Thomas||10/10||2354 days||3.93||0%|
|David and Sally Wallis||8/10||2357 days||3.93||0%|
|Lydia Holleman||4/10||2357 days||3.7||0%|
|Urs Kloter||8/10||2357 days||3.93||0%|
|Sasha and Sandra Bonavia||10/10||2366 days||3.91||0%|
|C Schaap||8/10||2377 days||3.89||0%|
|John Freeman||10/10||2382 days||3.88||0%|
Several adjustments to the weighted average may be added to improve relevancy and credibility. Kaikoura i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.