Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kaikoura i-SITE Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
55 Valid Reviews
The Kaikoura i-SITE Visitor Information Centre experience has a total of 55 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 55 valid reviews:
The raw data average (mean) for all the Kaikoura i-SITE Visitor Information Centre valid reviews is 85.45% and is based on 55 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
51 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 55 valid reviews, the experience has 51 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 51 face-to-face reviews:
The raw data average (mean) for all the Kaikoura i-SITE Visitor Information Centre face-to-face reviews is 85.29% and is based on 51 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|S Weslake||7/10||1138 days||100%|
|Lenka Korinkova||9/10||2221 days||53%|
|Jiri Benda||9/10||2221 days||53%|
|Blandine Giusti||8/10||2223 days||49%|
|Dieter Schmees||8/10||2305 days||44%|
|Erick Meevers||8/10||2311 days||44%|
|Inge van Noorf||7/10||2321 days||40%|
|Candice Bergon||8/10||2330 days||43%|
|Astrid Egesten||8/10||2331 days||43%|
|Betty Lou||10/10||2354 days||45%|
|angela neilsen||10/10||2507 days||37%|
|Boneschova Jarka||10/10||2568 days||33%|
|Brian Lexmond||9/10||2571 days||33%|
|Helen Olsson||8/10||2575 days||30%|
|Heike Heller||9/10||2577 days||33%|
|Benoit Irissou||8/10||2599 days||29%|
|Louison Laissus||7/10||2608 days||26%|
|Maria = Moller Hansen||10/10||2610 days||31%|
|Thomas Zilio||8/10||2616 days||28%|
|Bella Danaher||9/10||2636 days||30%|
|Daniel Danamer||10/10||2636 days||30%|
|Sanne Sprogoe Borgaa||8/10||2639 days||27%|
|Lars Borgaa||9/10||2639 days||29%|
|Renee van der Syde||9/10||2642 days||29%|
|Martha Horst||9/10||2642 days||29%|
|Julia Amberger||9/10||2649 days||29%|
|Anthony Brown||10/10||2651 days||29%|
|Lara Mroseck||10/10||2656 days||29%|
|Robert Geissler||10/10||2656 days||29%|
|Andrew Cattanach||8/10||2658 days||26%|
|Rey Germain||9/10||2940 days||13%|
|Brandon Wells||9/10||2951 days||12%|
|Katya Verikaitis||6/10||2957 days||5%|
|Paul Taylor||6/10||2957 days||5%|
|Janina Hoffmann||8/10||2959 days||10%|
|Lorraine Walker||9/10||2966 days||11%|
|Przemystaw Tymizyszyn||9/10||2968 days||11%|
|Sandra and Thomas||10/10||3042 days||7%|
|David and Sally Wallis||8/10||3045 days||5%|
|Lydia Holleman||4/10||3045 days||0%|
|Urs Kloter||8/10||3045 days||5%|
|Sasha and Sandra Bonavia||10/10||3054 days||7%|
|C Schaap||8/10||3065 days||4%|
|John Freeman||10/10||3070 days||6%|
Several adjustments to the weighted average may be added to improve relevancy and credibility. Kaikoura i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.