Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Wanaka i-SITE Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Lake Wanaka i-SITE Visitor Information Centre

Valid Reviews

66 Valid Reviews

The Lake Wanaka i-SITE Visitor Information Centre experience has a total of 67 reviews. There are 66 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 66 valid reviews:

Rating Count Percentage
10/10 21
32%
9/10 14
21%
8/10 15
23%
7/10 8
12%
6/10 2
3%
5/10 2
3%
4/10 2
3%
3/10 1
2%
2/10 1
2%
1/10 0
0%

82.88% Average

The raw data average (mean) for all the Lake Wanaka i-SITE Visitor Information Centre valid reviews is 82.88% and is based on 66 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

63 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 66 valid reviews, the experience has 63 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 63 face-to-face reviews:

Rating Count Percentage
10/10 19
30%
9/10 14
22%
8/10 14
22%
7/10 8
13%
6/10 2
3%
5/10 2
3%
4/10 2
3%
3/10 1
2%
2/10 1
2%
1/10 0
0%

82.38% Average

The raw data average (mean) for all the Lake Wanaka i-SITE Visitor Information Centre face-to-face reviews is 82.38% and is based on 63 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

86.19%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
S Weslake 10/10 472 days 64.7 100%
Ixtaso Roncal 8/10 1326 days 4.68 2%
Christop Grepper 9/10 1555 days true 5.24 3%
Regula Hammer 9/10 1555 days true 5.24 3%
Charles Aubry 10/10 1590 days true 5.19 3%
Elisa Felising 8/10 1592 days true 5.18 3%
Barbara 10/10 1641 days true 5.1 3%
Hubert Schmid 10/10 1712 days true 4.99 2%
Ane Didriksen 8/10 1899 days true 4.68 2%
Iris Anette Berger 7/10 1899 days true 4.68 2%
Douglas Yeates 7/10 1899 days true 4.68 2%
Stefanie 7/10 1901 days true 4.68 2%
Martin Sajdok 10/10 1904 days true 4.67 2%
Claudia Hillebrand 8/10 1906 days true 4.67 2%
Mark 8/10 1915 days true 4.65 2%
Petra Albrchtoval 6/10 1925 days true 4.64 2%
Helene Andersen 9/10 1928 days true 4.63 2%
Claudia Bauch 10/10 1931 days true 4.63 2%
Daniel Robledo 9/10 1934 days true 4.62 2%
Maria Camen Santos Lopez 10/10 1934 days true 4.62 2%
Joris Giullemot 10/10 1935 days true 4.62 2%
Mara 8/10 1935 days true 4.62 2%
Olivier Carval 7/10 1935 days true 4.62 2%
Bex Hyland 9/10 1942 days true 4.61 2%
Mirjam Betschart 8/10 1947 days true 4.6 2%
Manuela Michelbach 6/10 1950 days true 4.59 2%
Lopez Anandine 8/10 1950 days true 4.59 2%
Sybille Willenbrock 9/10 1955 days true 4.59 2%
F Ballard 9/10 1959 days true 4.58 2%
Christina Habranke 10/10 1973 days true 4.56 2%
Wouter Bosch 10/10 1974 days true 4.56 2%
Derek Knight 10/10 1975 days true 4.55 2%
Julia Kallenbach 10/10 1978 days true 4.55 2%
Gilad Itzkovitz 10/10 1981 days true 4.54 2%
Doran Swartz 8/10 1982 days true 4.54 2%
Hindrek Lind 5/10 1984 days true 4.54 2%
Anne and Steve Bartlett 9/10 1984 days true 4.54 2%
Danyelle Miller 8/10 1984 days true 4.54 2%
Susser 9/10 1985 days true 4.54 2%
Elly Zimmer 2/10 1999 days true 4.06 1%
Paige Galbraith 7/10 2000 days true 4.51 2%
hendrik king 10/10 2206 days 3.48 0%
Michael Heuer 10/10 2275 days true 4.06 1%
Supiot Zudovic 10/10 2280 days true 4.05 1%
Maria Klister 5/10 2282 days true 4.05 1%
Bettina Fluhrer 8/10 2283 days true 4.05 1%
Marie 8/10 2283 days true 4.05 1%
Tom Somers 9/10 2284 days true 4.05 1%
Galen Licht 7/10 2286 days true 4.04 1%
Lea Scheuvens 9/10 2288 days true 4.04 1%
Petra Blumberg 10/10 2304 days true 4.01 1%
Enna Keet 8/10 2310 days true 4.0 1%
Tim Sautter 10/10 2311 days true 4.0 1%
Peter Moederer 10/10 2315 days true 3.99 1%
Fabian and Teresa 3/10 2319 days true 3.69 0%
Margaret and Derek McNeil 7/10 2373 days true 3.9 1%
Martyn Kool 9/10 2374 days true 3.9 1%
Marieke 7/10 2374 days true 3.9 1%
Al Stuart 10/10 2375 days true 3.9 1%
Sharon Yates 10/10 2376 days true 3.89 1%
Jonathan Vondette 9/10 2379 days true 3.89 1%
Natalie Nubler 4/10 2380 days true 3.66 0%
Benedicte and Mathilde Colas 8/10 2391 days true 3.87 1%
Alex Laidlaw 8/10 2395 days true 3.86 1%
Ton Franke 4/10 2404 days true 3.62 0%
Marjo Cousijn 9/10 2405 days true 3.85 1%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Lake Wanaka i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

86%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.

Love Christchurch