Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Wanaka i-SITE Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Lake Wanaka i-SITE Visitor Information Centre

Valid Reviews

66 Valid Reviews

The Lake Wanaka i-SITE Visitor Information Centre experience has a total of 67 reviews. There are 66 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 66 valid reviews:

Rating Count Percentage
10/10 21
32%
9/10 14
21%
8/10 15
23%
7/10 8
12%
6/10 2
3%
5/10 2
3%
4/10 2
3%
3/10 1
2%
2/10 1
2%
1/10 0
0%

82.88% Average

The raw data average (mean) for all the Lake Wanaka i-SITE Visitor Information Centre valid reviews is 82.88% and is based on 66 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

63 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 66 valid reviews, the experience has 63 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 63 face-to-face reviews:

Rating Count Percentage
10/10 19
30%
9/10 14
22%
8/10 14
22%
7/10 8
13%
6/10 2
3%
5/10 2
3%
4/10 2
3%
3/10 1
2%
2/10 1
2%
1/10 0
0%

82.38% Average

The raw data average (mean) for all the Lake Wanaka i-SITE Visitor Information Centre face-to-face reviews is 82.38% and is based on 63 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

85.85%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
S Weslake 10/10 1545 days 100%
Ixtaso Roncal 8/10 2399 days 53%
Christop Grepper 9/10 2628 days 45%
Regula Hammer 9/10 2628 days 45%
Charles Aubry 10/10 2663 days 43%
Elisa Felising 8/10 2665 days 41%
Barbara 10/10 2714 days 41%
Hubert Schmid 10/10 2785 days 37%
Ane Didriksen 8/10 2972 days 26%
Iris Anette Berger 7/10 2972 days 24%
Douglas Yeates 7/10 2972 days 24%
Stefanie 7/10 2974 days 24%
Martin Sajdok 10/10 2977 days 27%
Claudia Hillebrand 8/10 2979 days 25%
Mark 8/10 2988 days 25%
Petra Albrchtoval 6/10 2998 days 21%
Helene Andersen 9/10 3001 days 26%
Claudia Bauch 10/10 3004 days 26%
Daniel Robledo 9/10 3007 days 26%
Maria Camen Santos Lopez 10/10 3007 days 26%
Joris Giullemot 10/10 3008 days 26%
Mara 8/10 3008 days 24%
Olivier Carval 7/10 3008 days 23%
Bex Hyland 9/10 3015 days 25%
Mirjam Betschart 8/10 3020 days 23%
Manuela Michelbach 6/10 3023 days 19%
Lopez Anandine 8/10 3023 days 23%
Sybille Willenbrock 9/10 3028 days 25%
F Ballard 9/10 3032 days 24%
Christina Habranke 10/10 3046 days 24%
Wouter Bosch 10/10 3047 days 24%
Derek Knight 10/10 3048 days 24%
Julia Kallenbach 10/10 3051 days 23%
Gilad Itzkovitz 10/10 3054 days 23%
Doran Swartz 8/10 3055 days 22%
Hindrek Lind 5/10 3057 days 17%
Anne and Steve Bartlett 9/10 3057 days 23%
Danyelle Miller 8/10 3057 days 22%
Susser 9/10 3058 days 23%
Elly Zimmer 2/10 3072 days 15%
Paige Galbraith 7/10 3073 days 20%
hendrik king 10/10 3279 days 12%
Michael Heuer 10/10 3348 days 8%
Supiot Zudovic 10/10 3353 days 8%
Maria Klister 5/10 3355 days 5%
Bettina Fluhrer 8/10 3356 days 7%
Marie 8/10 3356 days 7%
Tom Somers 9/10 3357 days 8%
Galen Licht 7/10 3359 days 7%
Lea Scheuvens 9/10 3361 days 8%
Petra Blumberg 10/10 3377 days 7%
Enna Keet 8/10 3383 days 6%
Tim Sautter 10/10 3384 days 7%
Peter Moederer 10/10 3388 days 6%
Fabian and Teresa 3/10 3392 days 3%
Margaret and Derek McNeil 7/10 3446 days 2%
Martyn Kool 9/10 3447 days 3%
Marieke 7/10 3447 days 2%
Al Stuart 10/10 3448 days 3%
Sharon Yates 10/10 3449 days 3%
Jonathan Vondette 9/10 3452 days 3%
Natalie Nubler 4/10 3453 days 1%
Benedicte and Mathilde Colas 8/10 3464 days 2%
Alex Laidlaw 8/10 3468 days 2%
Ton Franke 4/10 3477 days 0%
Marjo Cousijn 9/10 3478 days 2%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Lake Wanaka i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

86%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.