Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Wanaka i-SITE Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Lake Wanaka i-SITE Visitor Information Centre

Valid Reviews

66 Valid Reviews

The Lake Wanaka i-SITE Visitor Information Centre experience has a total of 67 reviews. There are 66 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 66 valid reviews:

Rating Count Percentage
10/10 21
32%
9/10 14
21%
8/10 15
23%
7/10 8
12%
6/10 2
3%
5/10 2
3%
4/10 2
3%
3/10 1
2%
2/10 1
2%
1/10 0
0%

82.88% Average

The raw data average (mean) for all the Lake Wanaka i-SITE Visitor Information Centre valid reviews is 82.88% and is based on 66 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

63 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 66 valid reviews, the experience has 63 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 63 face-to-face reviews:

Rating Count Percentage
10/10 19
30%
9/10 14
22%
8/10 14
22%
7/10 8
13%
6/10 2
3%
5/10 2
3%
4/10 2
3%
3/10 1
2%
2/10 1
2%
1/10 0
0%

82.38% Average

The raw data average (mean) for all the Lake Wanaka i-SITE Visitor Information Centre face-to-face reviews is 82.38% and is based on 63 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

86.45%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
S Weslake 10/10 414 days 72.84 100%
Ixtaso Roncal 8/10 1268 days 4.76 2%
Christop Grepper 9/10 1497 days true 5.34 3%
Regula Hammer 9/10 1497 days true 5.34 3%
Charles Aubry 10/10 1532 days true 5.28 2%
Elisa Felising 8/10 1534 days true 5.28 2%
Barbara 10/10 1583 days true 5.2 2%
Hubert Schmid 10/10 1654 days true 5.08 2%
Ane Didriksen 8/10 1841 days true 4.77 2%
Iris Anette Berger 7/10 1841 days true 4.77 2%
Douglas Yeates 7/10 1841 days true 4.77 2%
Stefanie 7/10 1843 days true 4.77 2%
Martin Sajdok 10/10 1846 days true 4.77 2%
Claudia Hillebrand 8/10 1848 days true 4.76 2%
Mark 8/10 1857 days true 4.75 2%
Petra Albrchtoval 6/10 1867 days true 4.73 2%
Helene Andersen 9/10 1870 days true 4.73 2%
Claudia Bauch 10/10 1873 days true 4.72 2%
Daniel Robledo 9/10 1876 days true 4.72 2%
Maria Camen Santos Lopez 10/10 1876 days true 4.72 2%
Joris Giullemot 10/10 1877 days true 4.71 2%
Mara 8/10 1877 days true 4.71 2%
Olivier Carval 7/10 1877 days true 4.71 2%
Bex Hyland 9/10 1884 days true 4.7 2%
Mirjam Betschart 8/10 1889 days true 4.69 2%
Manuela Michelbach 6/10 1892 days true 4.69 2%
Lopez Anandine 8/10 1892 days true 4.69 2%
Sybille Willenbrock 9/10 1897 days true 4.68 2%
F Ballard 9/10 1901 days true 4.68 2%
Christina Habranke 10/10 1915 days true 4.65 2%
Wouter Bosch 10/10 1916 days true 4.65 2%
Derek Knight 10/10 1917 days true 4.65 2%
Julia Kallenbach 10/10 1920 days true 4.64 2%
Gilad Itzkovitz 10/10 1923 days true 4.64 2%
Doran Swartz 8/10 1924 days true 4.64 2%
Hindrek Lind 5/10 1926 days true 4.63 2%
Anne and Steve Bartlett 9/10 1926 days true 4.63 2%
Danyelle Miller 8/10 1926 days true 4.63 2%
Susser 9/10 1927 days true 4.63 2%
Elly Zimmer 2/10 1941 days true 4.15 1%
Paige Galbraith 7/10 1942 days true 4.61 2%
hendrik king 10/10 2148 days 3.56 0%
Michael Heuer 10/10 2217 days true 4.16 1%
Supiot Zudovic 10/10 2222 days true 4.15 1%
Maria Klister 5/10 2224 days true 4.14 1%
Bettina Fluhrer 8/10 2225 days true 4.14 1%
Marie 8/10 2225 days true 4.14 1%
Tom Somers 9/10 2226 days true 4.14 1%
Galen Licht 7/10 2228 days true 4.14 1%
Lea Scheuvens 9/10 2230 days true 4.13 1%
Petra Blumberg 10/10 2246 days true 4.11 1%
Enna Keet 8/10 2252 days true 4.1 1%
Tim Sautter 10/10 2253 days true 4.1 1%
Peter Moederer 10/10 2257 days true 4.09 1%
Fabian and Teresa 3/10 2261 days true 3.78 0%
Margaret and Derek McNeil 7/10 2315 days true 3.99 1%
Martyn Kool 9/10 2316 days true 3.99 1%
Marieke 7/10 2316 days true 3.99 1%
Al Stuart 10/10 2317 days true 3.99 1%
Sharon Yates 10/10 2318 days true 3.99 1%
Jonathan Vondette 9/10 2321 days true 3.98 1%
Natalie Nubler 4/10 2322 days true 3.75 0%
Benedicte and Mathilde Colas 8/10 2333 days true 3.96 1%
Alex Laidlaw 8/10 2337 days true 3.96 1%
Ton Franke 4/10 2346 days true 3.71 0%
Marjo Cousijn 9/10 2347 days true 3.94 1%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Lake Wanaka i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

86%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.

Love Christchurch