Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Wanaka i-SITE Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Wanaka i-SITE Visitor Information Centre
Valid Reviews
66 Valid Reviews
The Lake Wanaka i-SITE Visitor Information Centre experience has a total of 67 reviews. There are 66 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 66 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 21 |
|
32% |
| 9/10 | 14 |
|
21% |
| 8/10 | 15 |
|
23% |
| 7/10 | 8 |
|
12% |
| 6/10 | 2 |
|
3% |
| 5/10 | 2 |
|
3% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
2% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
82.88% Average
The raw data average (mean) for all the Lake Wanaka i-SITE Visitor Information Centre valid reviews is 82.88% and is based on 66 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
63 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 66 valid reviews, the experience has 63 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 63 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
30% |
| 9/10 | 14 |
|
22% |
| 8/10 | 14 |
|
22% |
| 7/10 | 8 |
|
13% |
| 6/10 | 2 |
|
3% |
| 5/10 | 2 |
|
3% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
2% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
82.38% Average
The raw data average (mean) for all the Lake Wanaka i-SITE Visitor Information Centre face-to-face reviews is 82.38% and is based on 63 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.15%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| S Weslake | 10/10 | 1175 days | 100% |
| Ixtaso Roncal | 8/10 | 2029 days | 54% |
| Christop Grepper | 9/10 | 2258 days | 47% |
| Regula Hammer | 9/10 | 2258 days | 47% |
| Charles Aubry | 10/10 | 2293 days | 45% |
| Elisa Felising | 8/10 | 2295 days | 42% |
| Barbara | 10/10 | 2344 days | 43% |
| Hubert Schmid | 10/10 | 2415 days | 39% |
| Ane Didriksen | 8/10 | 2602 days | 28% |
| Iris Anette Berger | 7/10 | 2602 days | 26% |
| Douglas Yeates | 7/10 | 2602 days | 26% |
| Stefanie | 7/10 | 2604 days | 26% |
| Martin Sajdok | 10/10 | 2607 days | 30% |
| Claudia Hillebrand | 8/10 | 2609 days | 27% |
| Mark | 8/10 | 2618 days | 27% |
| Petra Albrchtoval | 6/10 | 2628 days | 20% |
| Helene Andersen | 9/10 | 2631 days | 29% |
| Claudia Bauch | 10/10 | 2634 days | 29% |
| Daniel Robledo | 9/10 | 2637 days | 29% |
| Maria Camen Santos Lopez | 10/10 | 2637 days | 29% |
| Joris Giullemot | 10/10 | 2638 days | 28% |
| Mara | 8/10 | 2638 days | 26% |
| Olivier Carval | 7/10 | 2638 days | 24% |
| Bex Hyland | 9/10 | 2645 days | 28% |
| Mirjam Betschart | 8/10 | 2650 days | 25% |
| Manuela Michelbach | 6/10 | 2653 days | 19% |
| Lopez Anandine | 8/10 | 2653 days | 25% |
| Sybille Willenbrock | 9/10 | 2658 days | 28% |
| F Ballard | 9/10 | 2662 days | 27% |
| Christina Habranke | 10/10 | 2676 days | 27% |
| Wouter Bosch | 10/10 | 2677 days | 27% |
| Derek Knight | 10/10 | 2678 days | 27% |
| Julia Kallenbach | 10/10 | 2681 days | 26% |
| Gilad Itzkovitz | 10/10 | 2684 days | 26% |
| Doran Swartz | 8/10 | 2685 days | 24% |
| Hindrek Lind | 5/10 | 2687 days | 17% |
| Anne and Steve Bartlett | 9/10 | 2687 days | 26% |
| Danyelle Miller | 8/10 | 2687 days | 24% |
| Susser | 9/10 | 2688 days | 26% |
| Elly Zimmer | 2/10 | 2702 days | 14% |
| Paige Galbraith | 7/10 | 2703 days | 21% |
| hendrik king | 10/10 | 2909 days | 15% |
| Michael Heuer | 10/10 | 2978 days | 12% |
| Supiot Zudovic | 10/10 | 2983 days | 12% |
| Maria Klister | 5/10 | 2985 days | 5% |
| Bettina Fluhrer | 8/10 | 2986 days | 10% |
| Marie | 8/10 | 2986 days | 10% |
| Tom Somers | 9/10 | 2987 days | 11% |
| Galen Licht | 7/10 | 2989 days | 8% |
| Lea Scheuvens | 9/10 | 2991 days | 11% |
| Petra Blumberg | 10/10 | 3007 days | 10% |
| Enna Keet | 8/10 | 3013 days | 9% |
| Tim Sautter | 10/10 | 3014 days | 10% |
| Peter Moederer | 10/10 | 3018 days | 10% |
| Fabian and Teresa | 3/10 | 3022 days | 3% |
| Margaret and Derek McNeil | 7/10 | 3076 days | 5% |
| Martyn Kool | 9/10 | 3077 days | 7% |
| Marieke | 7/10 | 3077 days | 5% |
| Al Stuart | 10/10 | 3078 days | 7% |
| Sharon Yates | 10/10 | 3079 days | 7% |
| Jonathan Vondette | 9/10 | 3082 days | 7% |
| Natalie Nubler | 4/10 | 3083 days | 1% |
| Benedicte and Mathilde Colas | 8/10 | 3094 days | 5% |
| Alex Laidlaw | 8/10 | 3098 days | 5% |
| Ton Franke | 4/10 | 3107 days | 0% |
| Marjo Cousijn | 9/10 | 3108 days | 6% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Lake Wanaka i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
Final Ranking Score
85%
The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.