Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Wanaka i-SITE Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Lake Wanaka i-SITE Visitor Information Centre

Valid Reviews

66 Valid Reviews

The Lake Wanaka i-SITE Visitor Information Centre experience has a total of 67 reviews. There are 66 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 66 valid reviews:

Rating Count Percentage
10/10 21
32%
9/10 14
21%
8/10 15
23%
7/10 8
12%
6/10 2
3%
5/10 2
3%
4/10 2
3%
3/10 1
2%
2/10 1
2%
1/10 0
0%

82.88% Average

The raw data average (mean) for all the Lake Wanaka i-SITE Visitor Information Centre valid reviews is 82.88% and is based on 66 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

63 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 66 valid reviews, the experience has 63 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 63 face-to-face reviews:

Rating Count Percentage
10/10 19
30%
9/10 14
22%
8/10 14
22%
7/10 8
13%
6/10 2
3%
5/10 2
3%
4/10 2
3%
3/10 1
2%
2/10 1
2%
1/10 0
0%

82.38% Average

The raw data average (mean) for all the Lake Wanaka i-SITE Visitor Information Centre face-to-face reviews is 82.38% and is based on 63 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

85.53%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
S Weslake 10/10 887 days 11.86 100%
Ixtaso Roncal 8/10 1741 days 3.55 21%
Christop Grepper 9/10 1970 days true 3.29 19%
Regula Hammer 9/10 1970 days true 3.29 19%
Charles Aubry 10/10 2005 days true 3.22 18%
Elisa Felising 8/10 2007 days true 3.05 17%
Barbara 10/10 2056 days true 3.12 17%
Hubert Schmid 10/10 2127 days true 2.98 16%
Ane Didriksen 8/10 2314 days true 2.48 11%
Iris Anette Berger 7/10 2314 days true 2.38 10%
Douglas Yeates 7/10 2314 days true 2.38 10%
Stefanie 7/10 2316 days true 2.38 10%
Martin Sajdok 10/10 2319 days true 2.6 12%
Claudia Hillebrand 8/10 2321 days true 2.47 11%
Mark 8/10 2330 days true 2.45 11%
Petra Albrchtoval 6/10 2340 days true 2.13 8%
Helene Andersen 9/10 2343 days true 2.56 12%
Claudia Bauch 10/10 2346 days true 2.55 12%
Daniel Robledo 9/10 2349 days true 2.55 12%
Maria Camen Santos Lopez 10/10 2349 days true 2.55 12%
Joris Giullemot 10/10 2350 days true 2.54 12%
Mara 8/10 2350 days true 2.42 11%
Olivier Carval 7/10 2350 days true 2.32 10%
Bex Hyland 9/10 2357 days true 2.53 12%
Mirjam Betschart 8/10 2362 days true 2.39 10%
Manuela Michelbach 6/10 2365 days true 2.09 8%
Lopez Anandine 8/10 2365 days true 2.39 10%
Sybille Willenbrock 9/10 2370 days true 2.5 12%
F Ballard 9/10 2374 days true 2.5 11%
Christina Habranke 10/10 2388 days true 2.47 11%
Wouter Bosch 10/10 2389 days true 2.47 11%
Derek Knight 10/10 2390 days true 2.47 11%
Julia Kallenbach 10/10 2393 days true 2.46 11%
Gilad Itzkovitz 10/10 2396 days true 2.45 11%
Doran Swartz 8/10 2397 days true 2.33 10%
Hindrek Lind 5/10 2399 days true 1.98 7%
Anne and Steve Bartlett 9/10 2399 days true 2.45 11%
Danyelle Miller 8/10 2399 days true 2.33 10%
Susser 9/10 2400 days true 2.45 11%
Elly Zimmer 2/10 2414 days true 1.81 5%
Paige Galbraith 7/10 2415 days true 2.2 9%
hendrik king 10/10 2621 days 2.01 7%
Michael Heuer 10/10 2690 days true 1.88 6%
Supiot Zudovic 10/10 2695 days true 1.87 6%
Maria Klister 5/10 2697 days true 1.51 2%
Bettina Fluhrer 8/10 2698 days true 1.77 5%
Marie 8/10 2698 days true 1.77 5%
Tom Somers 9/10 2699 days true 1.86 5%
Galen Licht 7/10 2701 days true 1.69 4%
Lea Scheuvens 9/10 2703 days true 1.85 5%
Petra Blumberg 10/10 2719 days true 1.82 5%
Enna Keet 8/10 2725 days true 1.72 4%
Tim Sautter 10/10 2726 days true 1.81 5%
Peter Moederer 10/10 2730 days true 1.8 5%
Fabian and Teresa 3/10 2734 days true 1.38 1%
Margaret and Derek McNeil 7/10 2788 days true 1.54 2%
Martyn Kool 9/10 2789 days true 1.68 4%
Marieke 7/10 2789 days true 1.53 2%
Al Stuart 10/10 2790 days true 1.68 4%
Sharon Yates 10/10 2791 days true 1.68 4%
Jonathan Vondette 9/10 2794 days true 1.68 4%
Natalie Nubler 4/10 2795 days true 1.32 0%
Benedicte and Mathilde Colas 8/10 2806 days true 1.57 3%
Alex Laidlaw 8/10 2810 days true 1.56 3%
Ton Franke 4/10 2819 days true 1.28 0%
Marjo Cousijn 9/10 2820 days true 1.62 3%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Lake Wanaka i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

86%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.