Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Taupo i-SITE Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Taupo i-SITE Visitor Information Centre

Valid Reviews

87 Valid Reviews

The Taupo i-SITE Visitor Information Centre experience has a total of 88 reviews. There are 87 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 87 valid reviews:

Rating Count Percentage
10/10 22
25%
9/10 18
21%
8/10 24
28%
7/10 8
9%
6/10 7
8%
5/10 1
1%
4/10 3
3%
3/10 2
2%
2/10 2
2%
1/10 0
0%

80.34% Average

The raw data average (mean) for all the Taupo i-SITE Visitor Information Centre valid reviews is 80.34% and is based on 87 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

86 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 87 valid reviews, the experience has 86 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 86 face-to-face reviews:

Rating Count Percentage
10/10 21
24%
9/10 18
21%
8/10 24
28%
7/10 8
9%
6/10 7
8%
5/10 1
1%
4/10 3
3%
3/10 2
2%
2/10 2
2%
1/10 0
0%

80.12% Average

The raw data average (mean) for all the Taupo i-SITE Visitor Information Centre face-to-face reviews is 80.12% and is based on 86 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

82.32%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Jane Jacobs 10/10 1014 days 6.04 100%
Johanna Lidel 10/10 1946 days true 3.33 45%
Amelie Eschenbach 10/10 1946 days true 3.33 45%
Naelan Le Borgue 7/10 1949 days true 3.03 38%
Michael Stibor 9/10 1950 days true 3.33 45%
Nicol 4/10 1987 days true 2.57 29%
Marie Weber 10/10 1993 days true 3.24 43%
Sue Hempstead 8/10 1994 days true 3.08 39%
Lukas Dost 8/10 2006 days true 3.06 39%
Sophie Huybrechts 9/10 2040 days true 3.15 41%
Bram and Laura 6/10 2049 days true 2.6 30%
Cecilia Anderson 3/10 2295 days true 2.04 18%
Mattias 4/10 2295 days true 2.09 19%
Doreen Gendel 10/10 2303 days true 2.64 30%
Christina 10/10 2306 days true 2.63 30%
Kathrin Lerch 8/10 2306 days true 2.5 28%
Meredith Griffiths 8/10 2312 days true 2.49 27%
Philippe Chiasson 8/10 2312 days true 2.49 27%
Stephen Revah 9/10 2321 days true 2.6 30%
Hadler 9/10 2325 days true 2.59 30%
Christine Helleiner 10/10 2325 days true 2.59 30%
Steffen 8/10 2327 days true 2.46 27%
Sergey Pronkin 9/10 2327 days true 2.59 29%
Nina Helmling 8/10 2327 days true 2.46 27%
Tobias Thull 9/10 2327 days true 2.59 29%
Sara Clausen 8/10 2330 days true 2.45 27%
Marieke Feyteres 8/10 2330 days true 2.45 27%
Isabelle Bohle 10/10 2334 days true 2.58 29%
Ian Garner 9/10 2337 days true 2.57 29%
Steven Lotrian 7/10 2338 days true 2.34 24%
Marvin Koever 10/10 2338 days true 2.57 29%
Max Meternich 10/10 2338 days true 2.57 29%
Philip Donachie 10/10 2340 days true 2.56 29%
Luisa Bach 10/10 2340 days true 2.56 29%
Sophia 8/10 2341 days true 2.43 26%
Lopez Anandine 6/10 2341 days true 2.13 20%
Ruth Watkin 8/10 2348 days true 2.42 26%
Matthias Freiling 8/10 2350 days true 2.42 26%
Jesseca Klausch 5/10 2350 days true 2.06 19%
Vincent Schaeflier 9/10 2350 days true 2.54 29%
Thomas Dequidt 8/10 2351 days true 2.41 26%
Florian Littmann 9/10 2354 days true 2.54 28%
Victor Herranz 8/10 2355 days true 2.41 26%
Andreas Brodhaeker 6/10 2366 days true 2.09 19%
Marius Buseh 6/10 2366 days true 2.09 19%
Benedict Seite 7/10 2366 days true 2.29 23%
Valerio Penita 8/10 2366 days true 2.39 25%
Julia Bonisch 2/10 2367 days true 1.88 15%
Luca Willensrock 6/10 2368 days true 2.08 19%
Mathias Butterlin 8/10 2370 days true 2.38 25%
Alexia Greasbaum 9/10 2371 days true 2.5 28%
Petra Kurcova 10/10 2372 days true 2.5 28%
Adam Balcar 10/10 2372 days true 2.5 28%
Josefina Tassone 10/10 2373 days true 2.5 28%
Camille Gagnant 10/10 2373 days true 2.5 28%
Anne Collet 10/10 2376 days true 2.49 27%
Alexandra Kupper 7/10 2386 days true 2.25 23%
Carina Huhmann 9/10 2388 days true 2.47 27%
Romina Bolz 4/10 2388 days true 1.95 16%
Kellie 10/10 2388 days true 2.47 27%
Anja 9/10 2390 days true 2.47 27%
Guillaume Boudrand 7/10 2672 days true 1.74 12%
Debiesse 8/10 2677 days true 1.81 13%
Katya Verikaitis 9/10 2682 days true 1.89 15%
Clodec 7/10 2684 days true 1.72 12%
Molly Ladd 6/10 2685 days true 1.57 9%
Sebastian 9/10 2693 days true 1.87 15%
Sebastian 10/10 2693 days true 1.87 15%
Fabian 9/10 2693 days true 1.87 15%
Jonas Herrmann 8/10 2693 days true 1.78 13%
Jonas Schelbert 7/10 2697 days true 1.7 11%
Missy and Chaz 9/10 2699 days true 1.86 15%
Dani Wallinger 8/10 2711 days true 1.75 12%
Kyle Guffei 10/10 2712 days true 1.84 14%
Reinier Timmer 9/10 2761 days true 1.74 12%
Michal 10/10 2765 days true 1.73 12%
Ralph and Leonie 8/10 2771 days true 1.63 10%
Stephan Olivier 8/10 2783 days true 1.61 9%
Stephan Olivier 8/10 2783 days true 1.61 9%
Doan 8/10 2784 days true 1.61 9%
Thibault Bonenfant 2/10 2785 days true 1.27 2%
Lutz Huuemorder 7/10 2785 days true 1.54 8%
Shannon Taylor 6/10 2788 days true 1.4 5%
Harald Prinz 9/10 2790 days true 1.68 11%
Martina Posch 8/10 2793 days true 1.59 9%
Megan Child 3/10 2796 days true 1.29 3%
Jessica Marling 10/10 3063 days true 1.15 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Taupo i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

82%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.