Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Turangi i-SITE Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Turangi i-SITE Visitor Information Centre

Valid Reviews

18 Valid Reviews

The Turangi i-SITE Visitor Information Centre experience has a total of 18 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 18 valid reviews:

Rating Count Percentage
10/10 2
11%
9/10 5
28%
8/10 7
39%
7/10 2
11%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 2
11%

76.11% Average

The raw data average (mean) for all the Turangi i-SITE Visitor Information Centre valid reviews is 76.11% and is based on 18 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

16 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 18 valid reviews, the experience has 16 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 16 face-to-face reviews:

Rating Count Percentage
10/10 2
13%
9/10 5
31%
8/10 7
44%
7/10 2
13%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

84.38% Average

The raw data average (mean) for all the Turangi i-SITE Visitor Information Centre face-to-face reviews is 84.38% and is based on 16 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

46.38%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Jacki 1/10 655 days 100%
Mel Morris 1/10 1142 days 10%
David Relvas 9/10 2261 days 7%
Emma Ben Amara 9/10 2261 days 7%
Janek Belcher 9/10 2611 days 4%
Laura 8/10 2617 days 4%
Joy Lambez 10/10 2659 days 4%
Johannes 8/10 2661 days 3%
Aaron Gallagher 7/10 2674 days 3%
Denise 7/10 2674 days 3%
Renee van der Syde 9/10 2677 days 3%
Martha Horst 9/10 2677 days 3%
Bet Dreno 8/10 2692 days 3%
Schuster 8/10 3012 days 1%
Gordon and Jenny Subritzky 10/10 3016 days 1%
Soren and Inelase Lindhardbell 8/10 3071 days 0%
Soren and Inelase Lindhardbell 8/10 3071 days 0%
Thibault Bonenfant 8/10 3095 days 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Turangi i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

46%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.