Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua i-SITE Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rotorua i-SITE Visitor Information Centre
Valid Reviews
62 Valid Reviews
The Rotorua i-SITE Visitor Information Centre experience has a total of 63 reviews. There are 62 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 62 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
23% |
| 9/10 | 18 |
|
29% |
| 8/10 | 11 |
|
18% |
| 7/10 | 11 |
|
18% |
| 6/10 | 2 |
|
3% |
| 5/10 | 2 |
|
3% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.13% Average
The raw data average (mean) for all the Rotorua i-SITE Visitor Information Centre valid reviews is 81.13% and is based on 62 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
62 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 62 valid reviews, the experience has 62 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 62 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
23% |
| 9/10 | 18 |
|
29% |
| 8/10 | 11 |
|
18% |
| 7/10 | 11 |
|
18% |
| 6/10 | 2 |
|
3% |
| 5/10 | 2 |
|
3% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.13% Average
The raw data average (mean) for all the Rotorua i-SITE Visitor Information Centre face-to-face reviews is 81.13% and is based on 62 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.24%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Face-to-Face | Weight | Relative Weight |
|---|---|---|---|---|---|
| Federica Miral | 10/10 | 1624 days |  |
3.96 | 100% |
| Camille Guevel | 9/10 | 1853 days | |
3.52 | 82% |
| Philippe Lopez | 7/10 | 1896 days | |
3.12 | 67% |
| Ben and Morgane | 10/10 | 1897 days | |
3.43 | 79% |
| Marie Weber | 10/10 | 1897 days | |
3.43 | 79% |
| Ives van der Sluijs | 9/10 | 1910 days | |
3.41 | 78% |
| Marie Sander | 10/10 | 1911 days | |
3.4 | 78% |
| Maria Ulitzsch | 9/10 | 1938 days | |
3.35 | 76% |
| Lea Karl | 10/10 | 1940 days | |
3.35 | 76% |
| Sophie Huybrechts | 5/10 | 1944 days | |
2.7 | 50% |
| Vanessa Leverrier | 10/10 | 1947 days | |
3.33 | 75% |
| Bram and Laura | 7/10 | 1953 days | |
3.02 | 63% |
| Lukas, Anne and Malte | 9/10 | 1954 days | |
3.32 | 75% |
| Hubert | 10/10 | 1961 days | |
3.31 | 74% |
| Paul de Bruijn | 6/10 | 1963 days | |
2.74 | 52% |
| Hannah Watt | 7/10 | 2204 days | |
2.58 | 45% |
| Jan Legein | 9/10 | 2205 days | |
2.83 | 55% |
| Jean Curry | 7/10 | 2206 days | |
2.57 | 45% |
| Leonie Moeller | 8/10 | 2206 days | |
2.68 | 49% |
| Josefin Lind | 8/10 | 2207 days | |
2.68 | 49% |
| Herman Holmgist | 8/10 | 2207 days | |
2.68 | 49% |
| Stephen Revah | 9/10 | 2225 days | |
2.79 | 54% |
| Sara Clausen | 6/10 | 2234 days | |
2.3 | 34% |
| Daniel Garcia Dezgado | 10/10 | 2237 days | |
2.77 | 53% |
| Amanda | 10/10 | 2238 days | |
2.76 | 53% |
| Derek | 9/10 | 2238 days | |
2.76 | 53% |
| Hannah | 9/10 | 2240 days | |
2.76 | 52% |
| Olivia | 10/10 | 2240 days | |
2.76 | 52% |
| Manuel Bach | 7/10 | 2247 days | |
2.5 | 42% |
| Frederic Gazzarin | 9/10 | 2252 days | |
2.74 | 51% |
| Patricia Gazzarin | 9/10 | 2252 days | |
2.74 | 51% |
| Rhys Williams | 4/10 | 2252 days | |
2.16 | 29% |
| Jesseca Klausch | 3/10 | 2254 days | |
2.1 | 27% |
| Florian Littmann | 10/10 | 2258 days | |
2.72 | 51% |
| Anna | 8/10 | 2258 days | |
2.59 | 46% |
| Sina Sacranie | 9/10 | 2268 days | |
2.7 | 50% |
| Marco Newald | 9/10 | 2277 days | |
2.69 | 50% |
| Bet | 7/10 | 2286 days | |
2.43 | 39% |
| Alex Artigues | 9/10 | 2290 days | |
2.66 | 49% |
| Serge Garcin | 8/10 | 2290 days | |
2.53 | 43% |
| Hennk Hartke | 9/10 | 2293 days | |
2.66 | 48% |
| Anton Thisted | 8/10 | 2560 days | |
2.03 | 23% |
| Josefine Sjodin | 8/10 | 2560 days | |
2.03 | 23% |
| Katie Fleck | 10/10 | 2560 days | |
2.13 | 28% |
| Bertrand Gilles | 7/10 | 2575 days | |
1.91 | 19% |
| LiseMarie Leger | 8/10 | 2583 days | |
1.98 | 22% |
| Kathy Arthurs | 8/10 | 2593 days | |
1.97 | 21% |
| Selina Lott | 5/10 | 2597 days | |
1.67 | 9% |
| Sebastian | 10/10 | 2597 days | |
2.06 | 25% |
| Rouquette | 9/10 | 2603 days | |
2.05 | 24% |
| Tony Hines | 4/10 | 2669 days | |
1.52 | 3% |
| Julien Bocherens | 10/10 | 2669 days | |
1.92 | 19% |
| Anne Rodofsen | 7/10 | 2673 days | |
1.74 | 12% |
| Roux | 7/10 | 2673 days | |
1.74 | 12% |
| Hans | 7/10 | 2673 days | |
1.74 | 12% |
| Adam Hassan | 9/10 | 2688 days | |
1.88 | 18% |
| Gerard van de Ven | 9/10 | 2688 days | |
1.88 | 18% |
| Julie Lamart | 9/10 | 2692 days | |
1.87 | 17% |
| Julia Ramseier | 8/10 | 2695 days | |
1.78 | 14% |
| Lotte Uneken | 7/10 | 2695 days | |
1.7 | 11% |
| Thys | 8/10 | 2695 days | |
1.78 | 14% |
| Megan Child | 3/10 | 2700 days | |
1.43 | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Rotorua i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
Final Ranking Score
83%
The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.