Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua i-SITE Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rotorua i-SITE Visitor Information Centre
Valid Reviews
62 Valid Reviews
The Rotorua i-SITE Visitor Information Centre experience has a total of 63 reviews. There are 62 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 62 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
23% |
| 9/10 | 18 |
|
29% |
| 8/10 | 11 |
|
18% |
| 7/10 | 11 |
|
18% |
| 6/10 | 2 |
|
3% |
| 5/10 | 2 |
|
3% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
Face-to-Face Reviews
62 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 62 valid reviews, the experience has 62 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 62 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
23% |
| 9/10 | 18 |
|
29% |
| 8/10 | 11 |
|
18% |
| 7/10 | 11 |
|
18% |
| 6/10 | 2 |
|
3% |
| 5/10 | 2 |
|
3% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.13% Average
The raw data average (mean) for all the Rotorua i-SITE Visitor Information Centre face-to-face reviews is 81.13% and is based on 62 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Federica Miral | 10/10 | 2397 days | 100% |
| Camille Guevel | 9/10 | 2626 days | 79% |
| Philippe Lopez | 7/10 | 2669 days | 68% |
| Ben and Morgane | 10/10 | 2670 days | 76% |
| Marie Weber | 10/10 | 2670 days | 76% |
| Ives van der Sluijs | 9/10 | 2683 days | 74% |
| Marie Sander | 10/10 | 2684 days | 74% |
| Maria Ulitzsch | 9/10 | 2711 days | 72% |
| Lea Karl | 10/10 | 2713 days | 72% |
| Sophie Huybrechts | 5/10 | 2717 days | 55% |
| Vanessa Leverrier | 10/10 | 2720 days | 71% |
| Bram and Laura | 7/10 | 2726 days | 63% |
| Lukas, Anne and Malte | 9/10 | 2727 days | 70% |
| Hubert | 10/10 | 2734 days | 70% |
| Paul de Bruijn | 6/10 | 2736 days | 56% |
| Hannah Watt | 7/10 | 2977 days | 43% |
| Jan Legein | 9/10 | 2978 days | 48% |
| Jean Curry | 7/10 | 2979 days | 42% |
| Leonie Moeller | 8/10 | 2979 days | 45% |
| Josefin Lind | 8/10 | 2980 days | 45% |
| Herman Holmgist | 8/10 | 2980 days | 45% |
| Stephen Revah | 9/10 | 2998 days | 46% |
| Sara Clausen | 6/10 | 3007 days | 36% |
| Daniel Garcia Dezgado | 10/10 | 3010 days | 45% |
| Amanda | 10/10 | 3011 days | 45% |
| Derek | 9/10 | 3011 days | 45% |
| Hannah | 9/10 | 3013 days | 45% |
| Olivia | 10/10 | 3013 days | 45% |
| Manuel Bach | 7/10 | 3020 days | 39% |
| Frederic Gazzarin | 9/10 | 3025 days | 44% |
| Patricia Gazzarin | 9/10 | 3025 days | 44% |
| Rhys Williams | 4/10 | 3025 days | 32% |
| Jesseca Klausch | 3/10 | 3027 days | 31% |
| Florian Littmann | 10/10 | 3031 days | 43% |
| Anna | 8/10 | 3031 days | 40% |
| Sina Sacranie | 9/10 | 3041 days | 42% |
| Marco Newald | 9/10 | 3050 days | 42% |
| Bet | 7/10 | 3059 days | 36% |
| Alex Artigues | 9/10 | 3063 days | 40% |
| Serge Garcin | 8/10 | 3063 days | 38% |
| Hennk Hartke | 9/10 | 3066 days | 40% |
| Anton Thisted | 8/10 | 3333 days | 15% |
| Josefine Sjodin | 8/10 | 3333 days | 15% |
| Katie Fleck | 10/10 | 3333 days | 16% |
| Bertrand Gilles | 7/10 | 3348 days | 12% |
| LiseMarie Leger | 8/10 | 3356 days | 13% |
| Kathy Arthurs | 8/10 | 3366 days | 12% |
| Selina Lott | 5/10 | 3370 days | 8% |
| Sebastian | 10/10 | 3370 days | 13% |
| Rouquette | 9/10 | 3376 days | 12% |
| Tony Hines | 4/10 | 3442 days | 3% |
| Julien Bocherens | 10/10 | 3442 days | 6% |
| Anne Rodofsen | 7/10 | 3446 days | 4% |
| Roux | 7/10 | 3446 days | 4% |
| Hans | 7/10 | 3446 days | 4% |
| Adam Hassan | 9/10 | 3461 days | 5% |
| Gerard van de Ven | 9/10 | 3461 days | 5% |
| Julie Lamart | 9/10 | 3465 days | 4% |
| Julia Ramseier | 8/10 | 3468 days | 3% |
| Lotte Uneken | 7/10 | 3468 days | 3% |
| Thys | 8/10 | 3468 days | 3% |
| Megan Child | 3/10 | 3473 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Rotorua i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
Final Ranking Score
84%
The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.