Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua i-SITE Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Rotorua i-SITE Visitor Information Centre

Valid Reviews

62 Valid Reviews

The Rotorua i-SITE Visitor Information Centre experience has a total of 63 reviews. There are 62 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 62 valid reviews:

Rating Count Percentage
10/10 14
23%
9/10 18
29%
8/10 11
18%
7/10 11
18%
6/10 2
3%
5/10 2
3%
4/10 2
3%
3/10 2
3%
2/10 0
0%
1/10 0
0%

81.13% Average

The raw data average (mean) for all the Rotorua i-SITE Visitor Information Centre valid reviews is 81.13% and is based on 62 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

62 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 62 valid reviews, the experience has 62 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 62 face-to-face reviews:

Rating Count Percentage
10/10 14
23%
9/10 18
29%
8/10 11
18%
7/10 11
18%
6/10 2
3%
5/10 2
3%
4/10 2
3%
3/10 2
3%
2/10 0
0%
1/10 0
0%

81.13% Average

The raw data average (mean) for all the Rotorua i-SITE Visitor Information Centre face-to-face reviews is 81.13% and is based on 62 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

82.98%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Federica Miral 10/10 1423 days true 4.44 100%
Camille Guevel 9/10 1652 days true 4.05 84%
Philippe Lopez 7/10 1695 days true 3.62 66%
Ben and Morgane 10/10 1696 days true 3.97 81%
Marie Weber 10/10 1696 days true 3.97 81%
Ives van der Sluijs 9/10 1709 days true 3.95 80%
Marie Sander 10/10 1710 days true 3.95 80%
Maria Ulitzsch 9/10 1737 days true 3.9 78%
Lea Karl 10/10 1739 days true 3.9 78%
Sophie Huybrechts 5/10 1743 days true 3.15 47%
Vanessa Leverrier 10/10 1746 days true 3.89 77%
Bram and Laura 7/10 1752 days true 3.53 63%
Lukas, Anne and Malte 9/10 1753 days true 3.87 77%
Hubert 10/10 1760 days true 3.86 76%
Paul de Bruijn 6/10 1762 days true 3.2 49%
Hannah Watt 7/10 2003 days true 3.14 47%
Jan Legein 9/10 2004 days true 3.44 59%
Jean Curry 7/10 2005 days true 3.13 46%
Leonie Moeller 8/10 2005 days true 3.27 52%
Josefin Lind 8/10 2006 days true 3.27 52%
Herman Holmgist 8/10 2006 days true 3.27 52%
Stephen Revah 9/10 2024 days true 3.41 58%
Sara Clausen 6/10 2033 days true 2.82 34%
Daniel Garcia Dezgado 10/10 2036 days true 3.39 57%
Amanda 10/10 2037 days true 3.39 57%
Derek 9/10 2037 days true 3.39 57%
Hannah 9/10 2039 days true 3.38 57%
Olivia 10/10 2039 days true 3.38 57%
Manuel Bach 7/10 2046 days true 3.07 44%
Frederic Gazzarin 9/10 2051 days true 3.36 56%
Patricia Gazzarin 9/10 2051 days true 3.36 56%
Rhys Williams 4/10 2051 days true 2.66 27%
Jesseca Klausch 3/10 2053 days true 2.59 24%
Florian Littmann 10/10 2057 days true 3.35 55%
Anna 8/10 2057 days true 3.19 49%
Sina Sacranie 9/10 2067 days true 3.34 55%
Marco Newald 9/10 2076 days true 3.32 54%
Bet 7/10 2085 days true 3.01 41%
Alex Artigues 9/10 2089 days true 3.3 53%
Serge Garcin 8/10 2089 days true 3.13 46%
Hennk Hartke 9/10 2092 days true 3.29 53%
Anton Thisted 8/10 2359 days true 2.69 28%
Josefine Sjodin 8/10 2359 days true 2.69 28%
Katie Fleck 10/10 2359 days true 2.84 34%
Bertrand Gilles 7/10 2374 days true 2.56 23%
LiseMarie Leger 8/10 2382 days true 2.66 27%
Kathy Arthurs 8/10 2392 days true 2.64 26%
Selina Lott 5/10 2396 days true 2.25 10%
Sebastian 10/10 2396 days true 2.77 32%
Rouquette 9/10 2402 days true 2.76 31%
Tony Hines 4/10 2468 days true 2.09 4%
Julien Bocherens 10/10 2468 days true 2.65 27%
Anne Rodofsen 7/10 2472 days true 2.4 17%
Roux 7/10 2472 days true 2.4 17%
Hans 7/10 2472 days true 2.4 17%
Adam Hassan 9/10 2487 days true 2.62 25%
Gerard van de Ven 9/10 2487 days true 2.62 25%
Julie Lamart 9/10 2491 days true 2.61 25%
Julia Ramseier 8/10 2494 days true 2.47 19%
Lotte Uneken 7/10 2494 days true 2.37 15%
Thys 8/10 2494 days true 2.47 19%
Megan Child 3/10 2499 days true 2.0 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Rotorua i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

83%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.