Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua i-SITE Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rotorua i-SITE Visitor Information Centre

Valid Reviews

62 Valid Reviews

The Rotorua i-SITE Visitor Information Centre experience has a total of 63 reviews. There are 62 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 62 valid reviews:

Rating Count Percentage
10/10 14
23%
9/10 18
29%
8/10 11
18%
7/10 11
18%
6/10 2
3%
5/10 2
3%
4/10 2
3%
3/10 2
3%
2/10 0
0%
1/10 0
0%

Face-to-Face Reviews

62 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 62 valid reviews, the experience has 62 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 62 face-to-face reviews:

Rating Count Percentage
10/10 14
23%
9/10 18
29%
8/10 11
18%
7/10 11
18%
6/10 2
3%
5/10 2
3%
4/10 2
3%
3/10 2
3%
2/10 0
0%
1/10 0
0%

81.13% Average

The raw data average (mean) for all the Rotorua i-SITE Visitor Information Centre face-to-face reviews is 81.13% and is based on 62 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Federica Miral 10/10 2397 days 100%
Camille Guevel 9/10 2626 days 79%
Philippe Lopez 7/10 2669 days 68%
Ben and Morgane 10/10 2670 days 76%
Marie Weber 10/10 2670 days 76%
Ives van der Sluijs 9/10 2683 days 74%
Marie Sander 10/10 2684 days 74%
Maria Ulitzsch 9/10 2711 days 72%
Lea Karl 10/10 2713 days 72%
Sophie Huybrechts 5/10 2717 days 55%
Vanessa Leverrier 10/10 2720 days 71%
Bram and Laura 7/10 2726 days 63%
Lukas, Anne and Malte 9/10 2727 days 70%
Hubert 10/10 2734 days 70%
Paul de Bruijn 6/10 2736 days 56%
Hannah Watt 7/10 2977 days 43%
Jan Legein 9/10 2978 days 48%
Jean Curry 7/10 2979 days 42%
Leonie Moeller 8/10 2979 days 45%
Josefin Lind 8/10 2980 days 45%
Herman Holmgist 8/10 2980 days 45%
Stephen Revah 9/10 2998 days 46%
Sara Clausen 6/10 3007 days 36%
Daniel Garcia Dezgado 10/10 3010 days 45%
Amanda 10/10 3011 days 45%
Derek 9/10 3011 days 45%
Hannah 9/10 3013 days 45%
Olivia 10/10 3013 days 45%
Manuel Bach 7/10 3020 days 39%
Frederic Gazzarin 9/10 3025 days 44%
Patricia Gazzarin 9/10 3025 days 44%
Rhys Williams 4/10 3025 days 32%
Jesseca Klausch 3/10 3027 days 31%
Florian Littmann 10/10 3031 days 43%
Anna 8/10 3031 days 40%
Sina Sacranie 9/10 3041 days 42%
Marco Newald 9/10 3050 days 42%
Bet 7/10 3059 days 36%
Alex Artigues 9/10 3063 days 40%
Serge Garcin 8/10 3063 days 38%
Hennk Hartke 9/10 3066 days 40%
Anton Thisted 8/10 3333 days 15%
Josefine Sjodin 8/10 3333 days 15%
Katie Fleck 10/10 3333 days 16%
Bertrand Gilles 7/10 3348 days 12%
LiseMarie Leger 8/10 3356 days 13%
Kathy Arthurs 8/10 3366 days 12%
Selina Lott 5/10 3370 days 8%
Sebastian 10/10 3370 days 13%
Rouquette 9/10 3376 days 12%
Tony Hines 4/10 3442 days 3%
Julien Bocherens 10/10 3442 days 6%
Anne Rodofsen 7/10 3446 days 4%
Roux 7/10 3446 days 4%
Hans 7/10 3446 days 4%
Adam Hassan 9/10 3461 days 5%
Gerard van de Ven 9/10 3461 days 5%
Julie Lamart 9/10 3465 days 4%
Julia Ramseier 8/10 3468 days 3%
Lotte Uneken 7/10 3468 days 3%
Thys 8/10 3468 days 3%
Megan Child 3/10 3473 days 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Rotorua i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

84%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.