Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Napier i-SITE Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Napier i-SITE Visitor Information Centre
Valid Reviews
28 Valid Reviews
The Napier i-SITE Visitor Information Centre experience has a total of 28 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 28 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
7% |
| 9/10 | 6 |
|
21% |
| 8/10 | 5 |
|
18% |
| 7/10 | 4 |
|
14% |
| 6/10 | 3 |
|
11% |
| 5/10 | 4 |
|
14% |
| 4/10 | 0 |
|
0% |
| 3/10 | 3 |
|
11% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
4% |
67.86% Average
The raw data average (mean) for all the Napier i-SITE Visitor Information Centre valid reviews is 67.86% and is based on 28 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
26 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 28 valid reviews, the experience has 26 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 26 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
8% |
| 9/10 | 6 |
|
23% |
| 8/10 | 4 |
|
15% |
| 7/10 | 4 |
|
15% |
| 6/10 | 3 |
|
12% |
| 5/10 | 3 |
|
12% |
| 4/10 | 0 |
|
0% |
| 3/10 | 3 |
|
12% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
4% |
68.08% Average
The raw data average (mean) for all the Napier i-SITE Visitor Information Centre face-to-face reviews is 68.08% and is based on 26 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
71.53%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Funhui Temp | 7/10 | 2295 days | 100% |
| Camille Guevel | 9/10 | 2625 days | 81% |
| Michael Stibor | 8/10 | 2626 days | 76% |
| Pauline Gaillard | 5/10 | 2679 days | 59% |
| Sophie James | 9/10 | 2711 days | 73% |
| Michael Rein | 9/10 | 2711 days | 73% |
| Paul de Bruijn | 6/10 | 2735 days | 57% |
| Zuzana Holubova | 9/10 | 2971 days | 49% |
| Sarah | 6/10 | 3008 days | 36% |
| Pierre Gentile | 10/10 | 3011 days | 46% |
| Immo Kern | 1/10 | 3026 days | 29% |
| Margreth Lydie | 3/10 | 3031 days | 31% |
| Johannes Markus | 6/10 | 3057 days | 32% |
| Mike and Caroline | 8/10 | 3334 days | 15% |
| Eddie | 5/10 | 3334 days | 11% |
| Jirka Sirka | 8/10 | 3353 days | 13% |
| Debiesse | 3/10 | 3353 days | 8% |
| Frederic Birke | 7/10 | 3367 days | 11% |
| Bill and Noreen | 9/10 | 3391 days | 11% |
| Harmer de Boer | 9/10 | 3440 days | 7% |
| Ramon Keller | 10/10 | 3445 days | 6% |
| Jan Sjoerdtje | 8/10 | 3446 days | 5% |
| Gary Brooks | 7/10 | 3455 days | 4% |
| Dio | 8/10 | 3457 days | 4% |
| Pietersen | 7/10 | 3466 days | 3% |
| Steve and Therese Dunne | 5/10 | 3467 days | 1% |
| nl | 5/10 | 3467 days | 1% |
| Megan Child | 3/10 | 3472 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Napier i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
Final Ranking Score
72%
The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.