Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Napier i-SITE Visitor Information Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Napier i-SITE Visitor Information Centre

Valid Reviews

28 Valid Reviews

The Napier i-SITE Visitor Information Centre experience has a total of 28 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 28 valid reviews:

Rating Count Percentage
10/10 2
7%
9/10 6
21%
8/10 5
18%
7/10 4
14%
6/10 3
11%
5/10 4
14%
4/10 0
0%
3/10 3
11%
2/10 0
0%
1/10 1
4%

67.86% Average

The raw data average (mean) for all the Napier i-SITE Visitor Information Centre valid reviews is 67.86% and is based on 28 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

26 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 28 valid reviews, the experience has 26 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 26 face-to-face reviews:

Rating Count Percentage
10/10 2
8%
9/10 6
23%
8/10 4
15%
7/10 4
15%
6/10 3
12%
5/10 3
12%
4/10 0
0%
3/10 3
12%
2/10 0
0%
1/10 1
4%

68.08% Average

The raw data average (mean) for all the Napier i-SITE Visitor Information Centre face-to-face reviews is 68.08% and is based on 26 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

71.06%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Funhui Temp 7/10 2053 days 100%
Camille Guevel 9/10 2383 days 84%
Michael Stibor 8/10 2384 days 78%
Pauline Gaillard 5/10 2437 days 58%
Sophie James 9/10 2469 days 76%
Michael Rein 9/10 2469 days 76%
Paul de Bruijn 6/10 2493 days 56%
Zuzana Holubova 9/10 2729 days 53%
Sarah 6/10 2766 days 36%
Pierre Gentile 10/10 2769 days 49%
Immo Kern 1/10 2784 days 27%
Margreth Lydie 3/10 2789 days 30%
Johannes Markus 6/10 2815 days 33%
Mike and Caroline 8/10 3092 days 18%
Eddie 5/10 3092 days 11%
Jirka Sirka 8/10 3111 days 17%
Debiesse 3/10 3111 days 8%
Frederic Birke 7/10 3125 days 14%
Bill and Noreen 9/10 3149 days 16%
Harmer de Boer 9/10 3198 days 11%
Ramon Keller 10/10 3203 days 11%
Jan Sjoerdtje 8/10 3204 days 9%
Gary Brooks 7/10 3213 days 7%
Dio 8/10 3215 days 8%
Pietersen 7/10 3224 days 6%
Steve and Therese Dunne 5/10 3225 days 2%
nl 5/10 3225 days 2%
Megan Child 3/10 3230 days 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Napier i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

71%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.