Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef i-SITE Visitor Information Centre.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Franz Josef i-SITE Visitor Information Centre
Valid Reviews
31 Valid Reviews
The Franz Josef i-SITE Visitor Information Centre experience has a total of 32 reviews. There are 31 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 31 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
26% |
| 9/10 | 8 |
|
26% |
| 8/10 | 5 |
|
16% |
| 7/10 | 6 |
|
19% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
6% |
| 4/10 | 1 |
|
3% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Franz Josef i-SITE Visitor Information Centre valid reviews is 80.97% and is based on 31 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
30 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 31 valid reviews, the experience has 30 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 30 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
23% |
| 9/10 | 8 |
|
27% |
| 8/10 | 5 |
|
17% |
| 7/10 | 6 |
|
20% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
7% |
| 4/10 | 1 |
|
3% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.33% Average
The raw data average (mean) for all the Franz Josef i-SITE Visitor Information Centre face-to-face reviews is 80.33% and is based on 30 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.31%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Dawn Mulligan | 7/10 | 2437 days | 92% |
| Shelly Weissbrem | 10/10 | 2486 days | 100% |
| isabel Zander | 10/10 | 2729 days | 69% |
| Calvin Becker | 10/10 | 2729 days | 69% |
| Katarina | 10/10 | 2732 days | 69% |
| Penny Lee | 7/10 | 2734 days | 58% |
| Sarah Jane O'Reilly | 10/10 | 2757 days | 65% |
| Tomas Shairi | 9/10 | 2757 days | 65% |
| Charlotte Casey | 9/10 | 2757 days | 65% |
| Joanna Mulcahy | 10/10 | 2758 days | 65% |
| Jonas Foerch | 9/10 | 2761 days | 65% |
| Andrea Morello | 5/10 | 2763 days | 43% |
| Ann-Kathrin Wacker | 4/10 | 2772 days | 40% |
| Karel | 3/10 | 2777 days | 37% |
| Ene Pold | 5/10 | 2783 days | 41% |
| Bjoern | 9/10 | 2788 days | 61% |
| Viola | 9/10 | 2788 days | 61% |
| Timothee Serres | 9/10 | 2791 days | 61% |
| Paul Wallace | 7/10 | 2795 days | 51% |
| Marc Greeve | 8/10 | 2828 days | 51% |
| Yvonne Horpershoeh | 8/10 | 2828 days | 51% |
| Pete Wilson | 9/10 | 3112 days | 20% |
| Lea Scheuvens | 9/10 | 3116 days | 20% |
| Maria | 7/10 | 3119 days | 13% |
| Renate | 8/10 | 3129 days | 15% |
| Moni Sangoi | 10/10 | 3185 days | 11% |
| Nigel Leighton | 10/10 | 3204 days | 8% |
| Fred and Carin | 8/10 | 3205 days | 5% |
| Stephanie Levepue | 8/10 | 3220 days | 4% |
| Meryem Buchwitz | 7/10 | 3229 days | 0% |
| Kali Lohman | 7/10 | 3232 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Franz Josef i-SITE Visitor Information Centre does not meet the criteria for any of these adjustments to apply.
Final Ranking Score
82%
The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.