Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for The Chasm.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

The Chasm

Valid Reviews

34 Valid Reviews

The The Chasm experience has a total of 34 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 34 valid reviews:

Rating Count Percentage
10/10 8
24%
9/10 9
26%
8/10 9
26%
7/10 6
18%
6/10 2
6%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

84.41% Average

The raw data average (mean) for all the The Chasm valid reviews is 84.41% and is based on 34 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

28 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 34 valid reviews, the experience has 28 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 28 face-to-face reviews:

Rating Count Percentage
10/10 8
29%
9/10 6
21%
8/10 7
25%
7/10 5
18%
6/10 2
7%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

84.64% Average

The raw data average (mean) for all the The Chasm face-to-face reviews is 84.64% and is based on 28 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

79.75%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Andrew Hammond 8/10 144 days 91.88 100%
Raphaele 7/10 418 days 65.8 72%
Nicole and Timm 10/10 815 days true 17.42 19%
Eveet De Beleir 7/10 1129 days true 4.49 5%
Connor Hormell 8/10 1151 days true 4.65 5%
Anna 6/10 1160 days true 4.04 4%
Patricia Trigo 10/10 1180 days true 4.83 5%
donald pobke 9/10 1362 days 4.48 5%
Coralie Dhenin 8/10 1395 days true 4.19 5%
Molly Bogeberg 8/10 1402 days true 4.18 5%
Christian Bobsu 6/10 1406 days true 3.64 4%
Katrina 10/10 1430 days true 4.34 5%
Nicole 9/10 1441 days true 4.32 5%
Matt Weston 8/10 2137 days true 2.81 3%
Kiernan Matthew 9/10 2181 days true 2.87 3%
Derek Knight 10/10 2196 days true 2.85 3%
Anne and Steve Bartlett 9/10 2205 days true 2.83 3%
Jonas Schelbert 7/10 2527 days true 2.0 2%
sidcupjon 8/10 2884 days 1.42 2%
Gillian Rowe 10/10 2894 days true 1.48 2%
Nick & Adele Waller 9/10 2896 days true 1.48 2%
Paul Fairbrass 10/10 2906 days true 1.46 2%
Josh 8/10 2987 days true 1.23 1%
damaca 9/10 3066 days 1.14 1%
Kevin Wong 7/10 3232 days true 0.74 1%
Natthien Le Gall 7/10 3251 days true 0.71 1%
georgiarose89 9/10 3309 days 0.67 1%
Martina Pankova 10/10 3590 days true 0.12 0%
Lis & Rob Tate 10/10 3605 days true 0.09 0%
margaret Klawitter 9/10 3636 days true 0.03 0%
Jonathan Angela 7/10 3657 days true 0.0 0%
marylus 9/10 3689 days true 0.0 0%
joannaw 8/10 3690 days true 0.0 0%
RebeccaD1 8/10 3968 days true 0.0 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. The Chasm does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

80%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.