Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The OPERA.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The OPERA
Valid Reviews
61 Valid Reviews
The The OPERA experience has a total of 61 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 61 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 24 |
|
39% |
| 9/10 | 15 |
|
25% |
| 8/10 | 14 |
|
23% |
| 7/10 | 3 |
|
5% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
86.72% Average
The raw data average (mean) for all the The OPERA valid reviews is 86.72% and is based on 61 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
52 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 61 valid reviews, the experience has 52 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 52 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
35% |
| 9/10 | 13 |
|
25% |
| 8/10 | 14 |
|
27% |
| 7/10 | 3 |
|
6% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
2% |
| 4/10 | 2 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
85.58% Average
The raw data average (mean) for all the The OPERA face-to-face reviews is 85.58% and is based on 52 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.37%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Antony Wilson | 10/10 | 2992 days | 100% |
| Dorothy and Graham Glen | 10/10 | 3141 days | 89% |
| Lars Grosse | 10/10 | 3362 days | 73% |
| Harald Ludtke | 4/10 | 3381 days | 46% |
| Rob and Nicole | 8/10 | 3411 days | 68% |
| Elke Paul | 10/10 | 3435 days | 68% |
| Chloe | 5/10 | 3811 days | 30% |
| Corinna Fallenbuchel | 8/10 | 4195 days | 12% |
| Richard | 10/10 | 4363 days | 0% |
| Julie Robinson | 10/10 | 4500 days | 36% |
| Ene Pold | 9/10 | 4507 days | 36% |
| Andrea Hiemer | 10/10 | 4520 days | 36% |
| Claudia | 10/10 | 4547 days | 36% |
| Jill Fischer | 9/10 | 4850 days | 36% |
| Jim and JoAnn Harllee | 8/10 | 4946 days | 35% |
| Brasier | 9/10 | 5221 days | 36% |
| Melanie Mathiak | 10/10 | 5227 days | 36% |
| Domroes | 10/10 | 5236 days | 36% |
| Carel | 8/10 | 5241 days | 35% |
| Herbert | 10/10 | 5257 days | 36% |
| JBunn | 10/10 | 5275 days | 36% |
| Dorthe | 2/10 | 5307 days | 16% |
| Helle Thomsen | 10/10 | 5322 days | 36% |
| Henrick Lund | 8/10 | 5568 days | 35% |
| Marcel Camsch | 9/10 | 5573 days | 36% |
| LandJ | 6/10 | 5581 days | 31% |
| Bert Opdam | 9/10 | 5591 days | 36% |
| Marieke and Bert-Jan | 9/10 | 5597 days | 36% |
| Jackie Morris | 9/10 | 5600 days | 36% |
| Montys | 10/10 | 5732 days | 36% |
| Marcia & Bruce | 8/10 | 5936 days | 35% |
| Ingrid Zell | 8/10 | 5937 days | 35% |
| Marcus Kippner | 9/10 | 5937 days | 36% |
| John Helle | 7/10 | 5967 days | 33% |
| Harmann Volker | 8/10 | 5968 days | 35% |
| Chidlebyte | 10/10 | 5974 days | 36% |
| Jessica | 7/10 | 5979 days | 33% |
| E.M. Prideaux | 10/10 | 5988 days | 36% |
| Jennifer Templeton | 9/10 | 5991 days | 36% |
| sels | 10/10 | 6036 days | 36% |
| Decuq | 8/10 | 6047 days | 35% |
| Suzanne | 9/10 | 6097 days | 36% |
| Thomas1646 | 10/10 | 6287 days | 36% |
| Frank | 10/10 | 6297 days | 36% |
| Max | 10/10 | 6299 days | 36% |
| Jana | 10/10 | 6299 days | 36% |
| Anton | 4/10 | 6303 days | 23% |
| Tolsten | 8/10 | 6322 days | 35% |
| Claudia | 9/10 | 6364 days | 36% |
| Ria | 9/10 | 6667 days | 36% |
| Christian | 8/10 | 6667 days | 35% |
| Maria Fahlander | 10/10 | 6670 days | 36% |
| Sanne | 8/10 | 6673 days | 35% |
| Volders | 9/10 | 6673 days | 36% |
| Tessa McCormick | 9/10 | 6677 days | 36% |
| Gabriel Faber | 9/10 | 6755 days | 36% |
| Schranger | 8/10 | 7017 days | 35% |
| Fenke | 7/10 | 7022 days | 33% |
| Michaela | 10/10 | 7034 days | 36% |
| Berke | 10/10 | 7045 days | 36% |
| Rolf Kruger | 8/10 | 7058 days | 35% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The OPERA experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.28% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 113 days. However the The OPERA experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The OPERA experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.24% |
| 198 | -2.26% |
| 199 | -2.27% |
| 200 | -2.28% |
| 201 | -2.29% |
| 202 | -2.30% |
| 203 | -2.31% |
| … | … |
Balancing Adjustment
1.62% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.