Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Arrowtown Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
76 Valid Reviews
The Arrowtown Holiday Park experience has a total of 77 reviews. There are 76 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 76 valid reviews:
The raw data average (mean) for all the Arrowtown Holiday Park valid reviews is 73.03% and is based on 76 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
18 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 76 valid reviews, the experience has 18 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 18 face-to-face reviews:
The raw data average (mean) for all the Arrowtown Holiday Park face-to-face reviews is 82.22% and is based on 18 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Francois & Caroline||7/10||997 days||6%|
|chris marshall||5/10||997 days||5%|
|Yar Ni Ng||6/10||1119 days||4%|
|Antony Lewis||9/10||1272 days||5%|
|Bailey Dunne||6/10||1303 days||4%|
|Simon Zimmermann||2/10||1319 days||3%|
|Fedor Bezrukov||2/10||1355 days||3%|
|Wen Xin Tan||9/10||1504 days||4%|
|Gerry Boobis||8/10||1606 days||4%|
|Louise Russell||9/10||1636 days||4%|
|Vicky Moore||2/10||1648 days||3%|
|Sophie Ross||8/10||1676 days||4%|
|Andy Payne||8/10||1771 days||4%|
|Joost de Hond||2/10||1775 days||3%|
|Tom Relou||3/10||1811 days||3%|
|Maggy Kinniburgh||3/10||1837 days||3%|
|Michelle Klein||10/10||1848 days||4%|
|Wayne Jeskie||10/10||1989 days||3%|
|David Elliott||8/10||2001 days||3%|
|R Werder||8/10||2077 days||3%|
|Sarah Gurney||8/10||2130 days||3%|
|Penny King||9/10||2159 days||3%|
|Lesa Price||9/10||2183 days||3%|
|Steve Warren||10/10||2183 days||3%|
|Viki Ziemba||9/10||2215 days||3%|
|Kathy Hart||10/10||2337 days||3%|
|Chris Read||8/10||2343 days||2%|
|Nyla and Alan Ramsay||9/10||2398 days||2%|
|Jan Collins||10/10||2417 days||2%|
|Ron Clarke||7/10||2488 days||2%|
|Hol. M.||7/10||2488 days||2%|
|Andy Jobst||10/10||2489 days||2%|
|Joanne Robertson||8/10||2496 days||2%|
|Anthony Brown||5/10||2816 days||1%|
|Jonathan Meun||7/10||3159 days||1%|
|William Notcutt||5/10||3188 days||1%|
|Lindsay Berquist||7/10||3433 days||0%|
|Signe Kaspersen||9/10||3488 days||0%|
|Steve Goodyear||10/10||3515 days||0%|
|Andreas Kristiansen||8/10||3517 days||0%|
|John Heal||8/10||3599 days||0%|
|Judith & John Bishop||8/10||3829 days||1%|
|Tina Madsen||4/10||3846 days||1%|
|Lenny Appel||8/10||3861 days||1%|
|Tyson Burnett||8/10||3861 days||1%|
|Kevin & Chris||8/10||4158 days||1%|
|Chris Bil||9/10||4220 days||1%|
|Bert Tonwen||10/10||4234 days||1%|
|Ian E||9/10||4249 days||1%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Arrowtown Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 72 days. However the Arrowtown Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Arrowtown Holiday Park experience has been adjusted for 131 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.