G'day there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Arrowtown Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
78 Valid Reviews
The Arrowtown Holiday Park experience has a total of 79 reviews. There are 78 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 78 valid reviews:
The raw data average (mean) for all the Arrowtown Holiday Park valid reviews is 72.31% and is based on 78 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
18 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 78 valid reviews, the experience has 18 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 18 face-to-face reviews:
The raw data average (mean) for all the Arrowtown Holiday Park face-to-face reviews is 82.22% and is based on 18 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Anne S||8/10||169 days||100%|
|Francois & Caroline||7/10||1324 days||4%|
|chris marshall||5/10||1324 days||4%|
|Yar Ni Ng||6/10||1446 days||4%|
|Antony Lewis||9/10||1599 days||4%|
|Bailey Dunne||6/10||1630 days||3%|
|Simon Zimmermann||2/10||1646 days||3%|
|Fedor Bezrukov||2/10||1682 days||3%|
|Wen Xin Tan||9/10||1831 days||4%|
|Gerry Boobis||8/10||1934 days||3%|
|Louise Russell||9/10||1963 days||3%|
|Vicky Moore||2/10||1975 days||2%|
|Sophie Ross||8/10||2003 days||3%|
|Andy Payne||8/10||2098 days||3%|
|Joost de Hond||2/10||2102 days||2%|
|Tom Relou||3/10||2138 days||2%|
|Maggy Kinniburgh||3/10||2164 days||2%|
|Michelle Klein||10/10||2176 days||3%|
|Wayne Jeskie||10/10||2316 days||3%|
|David Elliott||8/10||2329 days||2%|
|R Werder||8/10||2404 days||2%|
|Sarah Gurney||8/10||2457 days||2%|
|Penny King||9/10||2486 days||2%|
|Lesa Price||9/10||2510 days||2%|
|Steve Warren||10/10||2510 days||2%|
|Viki Ziemba||9/10||2542 days||2%|
|Kathy Hart||10/10||2665 days||2%|
|Chris Read||8/10||2670 days||2%|
|Nyla and Alan Ramsay||9/10||2725 days||2%|
|Jan Collins||10/10||2744 days||2%|
|Ron Clarke||7/10||2816 days||1%|
|Hol. M.||7/10||2816 days||1%|
|Andy Jobst||10/10||2816 days||1%|
|Joanne Robertson||8/10||2823 days||1%|
|Anthony Brown||5/10||3143 days||0%|
|Jonathan Meun||7/10||3486 days||0%|
|William Notcutt||5/10||3515 days||0%|
|Lindsay Berquist||7/10||3760 days||1%|
|Signe Kaspersen||9/10||3815 days||1%|
|Steve Goodyear||10/10||3842 days||1%|
|Andreas Kristiansen||8/10||3844 days||1%|
|John Heal||8/10||3926 days||1%|
|Judith & John Bishop||8/10||4156 days||1%|
|Tina Madsen||4/10||4173 days||0%|
|Lenny Appel||8/10||4188 days||1%|
|Tyson Burnett||8/10||4188 days||1%|
|Kevin & Chris||8/10||4485 days||1%|
|Chris Bil||9/10||4547 days||1%|
|Bert Tonwen||10/10||4561 days||1%|
|Ian E||9/10||4576 days||1%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Arrowtown Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 112 days. However the Arrowtown Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Arrowtown Holiday Park experience has been adjusted for 3 days. Adjustments are according to the following table.
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.