Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Arrowtown Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
75 Valid Reviews
The Arrowtown Holiday Park experience has a total of 76 reviews. There are 75 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 75 valid reviews:
The raw data average (mean) for all the Arrowtown Holiday Park valid reviews is 72.80% and is based on 75 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
18 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 75 valid reviews, the experience has 18 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 18 face-to-face reviews:
The raw data average (mean) for all the Arrowtown Holiday Park face-to-face reviews is 82.22% and is based on 18 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Francois & Caroline||7/10||628 days||36.0||37%|
|chris marshall||5/10||628 days||32.04||33%|
|Yar Ni Ng||6/10||750 days||19.8||20%|
|Antony Lewis||9/10||903 days||10.84||11%|
|Bailey Dunne||6/10||934 days||7.56||8%|
|Simon Zimmermann||2/10||950 days||6.25||6%|
|Fedor Bezrukov||2/10||986 days||5.16||5%|
|Wen Xin Tan||9/10||1135 days||4.92||5%|
|Gerry Boobis||8/10||1238 days||4.48||5%|
|Louise Russell||9/10||1267 days||4.66||5%|
|Vicky Moore||2/10||1279 days||3.48||4%|
|Sophie Ross||8/10||1307 days||4.36||4%|
|Andy Payne||8/10||1402 days||4.18||4%|
|Joost de Hond||2/10||1406 days||3.29||3%|
|Tom Relou||3/10||1442 days||3.33||3%|
|Maggy Kinniburgh||3/10||1468 days||3.29||3%|
|Michelle Klein||10/10||1480 days||4.25||4%|
|Wayne Jeskie||10/10||1620 days||3.97||4%|
|David Elliott||8/10||1633 days||3.75||4%|
|R Werder||8/10||1708 days||3.61||4%|
|Sarah Gurney||8/10||1761 days||3.51||4%|
|Penny King||9/10||1790 days||3.64||4%|
|Lesa Price||9/10||1814 days||3.59||4%|
|Steve Warren||10/10||1814 days||3.59||4%|
|Viki Ziemba||9/10||1846 days||3.53||4%|
|Kathy Hart||10/10||1969 days||3.29||3%|
|Chris Read||8/10||1974 days||3.12||3%|
|Nyla and Alan Ramsay||9/10||2029 days||3.17||3%|
|Jan Collins||10/10||2048 days||3.14||3%|
|Ron Clarke||7/10||2120 days||2.72||3%|
|Hol. M.||7/10||2120 days||2.72||3%|
|Andy Jobst||10/10||2120 days||2.99||3%|
|Joanne Robertson||8/10||2127 days||2.83||3%|
|Anthony Brown||5/10||2447 days||1.91||2%|
|Jonathan Meun||7/10||2790 days||1.53||2%|
|William Notcutt||5/10||2819 days||1.32||1%|
|Lindsay Berquist||7/10||3064 days||1.04||1%|
|Signe Kaspersen||9/10||3119 days||1.04||1%|
|Steve Goodyear||10/10||3146 days||0.99||1%|
|Andreas Kristiansen||8/10||3148 days||0.93||1%|
|John Heal||8/10||3230 days||0.78||1%|
|Judith & John Bishop||8/10||3460 days||0.35||0%|
|Tina Madsen||4/10||3477 days||0.27||0%|
|Lenny Appel||8/10||3492 days||0.29||0%|
|Tyson Burnett||8/10||3492 days||0.29||0%|
|Kevin & Chris||8/10||3789 days||0.0||0%|
|Chris Bil||9/10||3851 days||0.0||0%|
|Bert Tonwen||10/10||3865 days||0.0||0%|
|Ian E||9/10||3880 days||0.0||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Arrowtown Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 74 days. However the Arrowtown Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Arrowtown Holiday Park experience has been adjusted for 16 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.