Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Arrowtown Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Arrowtown Holiday Park

Valid Reviews

73 Valid Reviews

The Arrowtown Holiday Park experience has a total of 74 reviews. There are 73 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 73 valid reviews:

Rating Count Percentage
10/10 11
15%
9/10 16
22%
8/10 17
23%
7/10 7
10%
6/10 5
7%
5/10 7
10%
4/10 2
3%
3/10 2
3%
2/10 5
7%
1/10 1
1%

72.47% Average

The raw data average (mean) for all the Arrowtown Holiday Park valid reviews is 72.47% and is based on 73 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

18 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 73 valid reviews, the experience has 18 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 18 face-to-face reviews:

Rating Count Percentage
10/10 5
28%
9/10 3
17%
8/10 6
33%
7/10 2
11%
6/10 0
0%
5/10 1
6%
4/10 1
6%
3/10 0
0%
2/10 0
0%
1/10 0
0%

82.22% Average

The raw data average (mean) for all the Arrowtown Holiday Park face-to-face reviews is 82.22% and is based on 18 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

64.92%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Melanie 5/10 98 days 79.77 82%
Neroli 9/10 129 days 97.36 100%
William 9/10 159 days 95.99 99%
Sarah 9/10 190 days 94.28 97%
Catharina 1/10 432 days 51.41 53%
Fabian 5/10 463 days 53.48 55%
Steve 2/10 463 days 49.52 51%
Francois & Caroline 7/10 463 days 60.09 62%
Arne 5/10 463 days 53.48 55%
chris marshall 5/10 463 days 53.48 55%
Kelsie 5/10 524 days 45.76 47%
Nifty 8/10 524 days 53.67 55%
Yar Ni Ng 6/10 585 days 38.36 39%
Antony Lewis 9/10 738 days 25.2 26%
Bailey Dunne 6/10 769 days 18.13 19%
Simon Zimmermann 2/10 785 days 15.17 16%
Eversons 6/10 797 days 15.83 16%
Fedor Bezrukov 2/10 821 days 12.67 13%
Wen Xin Tan 9/10 970 days 7.48 8%
Gerry Boobis 8/10 1072 days 4.83 5%
Louise Russell 9/10 1102 days 4.99 5%
Vicky Moore 2/10 1114 days 3.72 4%
Roberto 6/10 1119 days 4.11 4%
Sophie Ross 8/10 1142 days 4.66 5%
Andy Payne 8/10 1237 days 4.49 5%
Joost de Hond 2/10 1241 days 3.54 4%
Tom Relou 3/10 1277 days 3.58 4%
Maggy Kinniburgh 3/10 1303 days 3.54 4%
Michelle Klein 10/10 1314 days 4.57 5%
Wayne Jeskie 10/10 1455 days 4.3 4%
David Elliott 8/10 1467 days 4.06 4%
Goldfinger 8/10 1498 days 4.0 4%
R Werder 8/10 1543 days 3.92 4%
Sarah Gurney 8/10 1596 days 3.82 4%
Penny King 9/10 1625 days 3.96 4%
Lesa Price 9/10 1649 days 3.92 4%
Steve Warren 10/10 1649 days 3.92 4%
Viki Ziemba 9/10 1681 days 3.85 4%
AusCampa 9/10 1803 days 3.61 4%
Kathy Hart 10/10 1803 days 3.61 4%
Chris Read 8/10 1809 days 3.42 4%
Rossco 10/10 1833 days 3.56 4%
Nyla and Alan Ramsay 9/10 1864 days 3.5 4%
Jan Collins 10/10 1883 days 3.46 4%
Ron Clarke 7/10 1954 days 3.02 3%
Hol. M. 7/10 1954 days 3.02 3%
bzh974 6/10 1954 days 2.75 3%
Andy Jobst 10/10 1955 days true 3.32 3%
Joanne Robertson 8/10 1962 days true 3.14 3%
travelscot 9/10 2169 days 2.9 3%
Anthony Brown 5/10 2282 days true 2.17 2%
Claudia 10/10 2292 days true 2.66 3%
Jonathan Meun 7/10 2625 days true 1.83 2%
William Notcutt 5/10 2654 days 1.58 2%
Lindsay Berquist 7/10 2899 days 1.34 1%
Signe Kaspersen 9/10 2954 days true 1.36 1%
Steve Goodyear 10/10 2981 days true 1.31 1%
Andreas Kristiansen 8/10 2983 days true 1.24 1%
John Heal 8/10 3065 days true 1.09 1%
prasub 4/10 3081 days 0.88 1%
qofd 7/10 3265 days 0.69 1%
Jon_and_Family 9/10 3295 days 0.69 1%
Judith & John Bishop 8/10 3295 days 0.66 1%
Tina Madsen 4/10 3312 days true 0.52 1%
Lenny Appel 8/10 3327 days true 0.6 1%
Tyson Burnett 8/10 3327 days true 0.6 1%
Hadleigh 7/10 3331 days true 0.57 1%
nelliekaye 8/10 3507 days 0.27 0%
Kevin & Chris 8/10 3624 days true 0.05 0%
Chris Bil 9/10 3686 days true 0.0 0%
Claudia 10/10 3698 days true 0.0 0%
Bert Tonwen 10/10 3700 days true 0.0 0%
Ian E 9/10 3715 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Arrowtown Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-1.86% Adjustment

There may be an adjustment if an experience hasn't received any reviews within the last 60 days. However the Arrowtown Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 199 days.

The Arrowtown Holiday Park experience has been adjusted for 93 days. Adjustments are according to the following table.

Days Adjustment
90 -1.80%
91 -1.82%
92 -1.84%
93 -1.86%
94 -1.88%
95 -1.90%
96 -1.92%

Final Ranking Score

63%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.