Ranking Score Explained

Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Whistling Frog Café & Resort at Cathedral Caves.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Whistling Frog Café & Resort at Cathedral Caves

Valid Reviews

40 Valid Reviews

The Whistling Frog Café & Resort at Cathedral Caves experience has a total of 42 reviews. There are 40 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 40 valid reviews:

Rating Count Percentage
10/10 4
10%
9/10 7
18%
8/10 6
15%
7/10 5
13%
6/10 2
5%
5/10 3
8%
4/10 5
13%
3/10 3
8%
2/10 4
10%
1/10 1
3%

62.75% Average

The raw data average (mean) for all the Whistling Frog Café & Resort at Cathedral Caves valid reviews is 62.75% and is based on 40 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

11 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 40 valid reviews, the experience has 11 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 11 face-to-face reviews:

Rating Count Percentage
10/10 1
9%
9/10 2
18%
8/10 5
45%
7/10 0
0%
6/10 0
0%
5/10 1
9%
4/10 2
18%
3/10 0
0%
2/10 0
0%
1/10 0
0%

73.64% Average

The raw data average (mean) for all the Whistling Frog Café & Resort at Cathedral Caves face-to-face reviews is 73.64% and is based on 11 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

56.99%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Chris 4/10 437 days 85%
Purple Jo 1/10 529 days 50%
Kristina 7/10 678 days 100%
Russell 6/10 679 days 92%
Shlomit mangel 2/10 710 days 47%
Pierre Marty 9/10 741 days 99%
Gabbie 6/10 1350 days 22%
Trudy Warmerdam 4/10 1350 days 17%
Graham 7/10 1440 days 18%
Ogilvie family of 5 5/10 1440 days 15%
Hannah Barnes 9/10 2081 days 6%
Nicki Chow 7/10 2140 days 6%
Cefa 3/10 2416 days 3%
Chris 9/10 2477 days 5%
Shira LA 5/10 2505 days 4%
Andrea Majer 3/10 2533 days 3%
Tracey Scoffin 4/10 2896 days 3%
Mk Goodwin 2/10 3201 days 1%
Shelley 10/10 3444 days 3%
Jessie Karsif 10/10 3471 days 3%
Andreas and Sylvia 2/10 3631 days 1%
Catarina K 3/10 3631 days 1%
Keemin and Holly 10/10 3632 days 2%
Penny Lee 5/10 3911 days 1%
Brita Topp 9/10 3938 days 1%
FlyingKiwiGirl 8/10 3966 days 1%
Hanneke P 7/10 4362 days 0%
phudgb 9/10 4454 days 1%
Baas 4/10 4677 days 1%
elaineandbob 2/10 4697 days 1%
Leroy Dimitri 8/10 5016 days 1%
Sandra Milch 8/10 5018 days 1%
Judith 8/10 5020 days 1%
LandJ 7/10 5034 days 1%
J Kempeneers 8/10 5413 days 1%
margaret Klawitter 4/10 5420 days 1%
Mark Jenkins 9/10 5497 days 1%
Graham Butt 8/10 5512 days 1%
OliverG1 10/10 5721 days 1%
ChristineM 9/10 5765 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whistling Frog Café & Resort at Cathedral Caves experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.06% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Whistling Frog Café & Resort at Cathedral Caves experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Whistling Frog Café & Resort at Cathedral Caves experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -4.00%
198 -4.02%
199 -4.04%
200 -4.06%
201 -4.09%
202 -4.11%
203 -4.13%

Balancing Adjustment

19.67% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

73%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.