Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Quinney's Bush.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Quinney's Bush
Valid Reviews
77 Valid Reviews
The Quinney's Bush experience has a total of 82 reviews. There are 77 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 77 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 77 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
60% |
| 9/10 | 15 |
|
19% |
| 8/10 | 6 |
|
8% |
| 7/10 | 2 |
|
3% |
| 6/10 | 4 |
|
5% |
| 5/10 | 2 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
90.26% Average
The raw data average (mean) for all the Quinney's Bush valid reviews is 90.26% and is based on 77 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
92.47%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Broback | 10/10 | 537 days | 100% |
| Tom | 9/10 | 751 days | 80% |
| Lola | 9/10 | 782 days | 77% |
| Bob and Kath Tamihana | 7/10 | 811 days | 69% |
| Jo | 10/10 | 811 days | 75% |
| Caroline Ngatupuna | 10/10 | 811 days | 75% |
| Wendy | 10/10 | 842 days | 71% |
| Peter. | 10/10 | 842 days | 71% |
| Daisy | 8/10 | 842 days | 70% |
| Deb Brown | 9/10 | 842 days | 70% |
| Abbey Morgan | 10/10 | 873 days | 67% |
| Norah Higgins | 6/10 | 873 days | 58% |
| K Grant | 10/10 | 873 days | 67% |
| Elke | 10/10 | 1117 days | 40% |
| Pierre Pelletier | 6/10 | 1148 days | 32% |
| Brent Somerville | 10/10 | 1176 days | 34% |
| Debbie | 9/10 | 1207 days | 31% |
| Ryan | 9/10 | 1207 days | 31% |
| Edwige | 10/10 | 1207 days | 32% |
| Carolyn | 10/10 | 1207 days | 32% |
| Twinkstar | 10/10 | 1238 days | 29% |
| Anthony | 10/10 | 1268 days | 27% |
| Zavra | 10/10 | 1268 days | 27% |
| Melanie Mein | 10/10 | 1572 days | 10% |
| Mike Whalen | 10/10 | 1572 days | 10% |
| Jason | 10/10 | 1572 days | 10% |
| Gas | 10/10 | 1572 days | 10% |
| Nicky, Christchurch NZ | 10/10 | 1937 days | 5% |
| Tracey | 9/10 | 1937 days | 5% |
| Lynda | 10/10 | 1937 days | 5% |
| Amanda Davis | 10/10 | 1937 days | 5% |
| Abby | 8/10 | 2243 days | 4% |
| Shona Preston | 10/10 | 2243 days | 4% |
| Tania Monteiro | 8/10 | 2272 days | 4% |
| Don Blair | 10/10 | 2302 days | 4% |
| Nicola Ouston | 10/10 | 2302 days | 4% |
| The Walls | 10/10 | 2303 days | 4% |
| Suzanne Theyers | 10/10 | 2334 days | 4% |
| Blu Ice | 10/10 | 2364 days | 4% |
| Viki | 10/10 | 2578 days | 4% |
| Roddy Gordon | 10/10 | 2637 days | 3% |
| Shirley W | 10/10 | 2637 days | 3% |
| Leigh Bromell | 9/10 | 2637 days | 3% |
| The Walls | 10/10 | 2668 days | 3% |
| Miriam Lynch | 10/10 | 2668 days | 3% |
| Melanie Mein | 10/10 | 2668 days | 3% |
| Davina | 9/10 | 2668 days | 3% |
| Lisa Q | 9/10 | 2668 days | 3% |
| Uk on tour | 1/10 | 2760 days | 1% |
| R Young | 10/10 | 2942 days | 3% |
| Simon Springett | 9/10 | 2989 days | 3% |
| Evan Munt | 10/10 | 3032 days | 3% |
| Amanda Davis | 10/10 | 3032 days | 3% |
| Catherine Barker | 10/10 | 3063 days | 2% |
| Tarns Anthony | 10/10 | 3063 days | 2% |
| The Walls | 10/10 | 3063 days | 2% |
| Laureen Trainer | 7/10 | 3262 days | 2% |
| Mk Goodwin | 5/10 | 3328 days | 1% |
| P Poiraa | 8/10 | 3345 days | 2% |
| Laura Jones | 10/10 | 3397 days | 2% |
| Chris Pope | 10/10 | 3397 days | 2% |
| leigh sharland | 10/10 | 3397 days | 2% |
| Richard Thomas | 10/10 | 3397 days | 2% |
| Monique Pos | 9/10 | 3411 days | 2% |
| Gilles Andrieu | 9/10 | 3714 days | 1% |
| Jean marc Daubenfeld | 9/10 | 3760 days | 1% |
| Rob & Colleen Elwood | 9/10 | 4038 days | 0% |
| Wilma Senior | 10/10 | 4097 days | 0% |
| Don van Dorp | 10/10 | 4117 days | 0% |
| Karel | 9/10 | 4451 days | 0% |
| Kirsten Burr | 10/10 | 4494 days | 1% |
| GARRYBLOWER | 8/10 | 4525 days | 1% |
| shaynne thompson | 5/10 | 4769 days | 0% |
| Phil & Laura | 6/10 | 4828 days | 0% |
| larissenz | 3/10 | 5134 days | 0% |
| Andrew van der Peet | 6/10 | 5543 days | 0% |
| Beverly B | 8/10 | 5938 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Quinney's Bush experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.31% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 70 days. However the Quinney's Bush experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Quinney's Bush experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.26% |
| 198 | -3.28% |
| 199 | -3.30% |
| 200 | -3.31% |
| 201 | -3.33% |
| 202 | -3.35% |
| 203 | -3.36% |
| … | … |
Balancing Adjustment
1.12% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.