Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Whakatane Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Whakatane Holiday Park

Valid Reviews

17 Valid Reviews

The Whakatane Holiday Park experience has a total of 17 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Within these 17 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 17 valid reviews:

Rating Count Percentage
10/10 4
24%
9/10 5
29%
8/10 2
12%
7/10 0
0%
6/10 0
0%
5/10 1
6%
4/10 2
12%
3/10 1
6%
2/10 2
12%
1/10 0
0%

71.18% Average

The raw data average (mean) for all the Whakatane Holiday Park valid reviews is 71.18% and is based on 17 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Weighted Average

92.52%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Grumpster 9/10 108 days 98.15 100%
Jay 9/10 169 days 95.47 97%
Philip 10/10 230 days 91.62 93%
Ozi 10/10 534 days 54.81 55%
Peter 9/10 565 days 49.51 50%
Tommy 10/10 595 days 44.62 45%
William BESSON 10/10 632 days 38.97 39%
Monique Pos 3/10 1072 days 3.91 3%
Joerg Zobel 2/10 1200 days 3.6 3%
Michelle Smit 4/10 1203 days 3.78 3%
Jane Knight 9/10 1663 days 3.89 3%
Stephen McNair 8/10 1781 days 3.47 3%
Graeme 4/10 2056 days 2.46 2%
Enrique 5/10 2452 days 1.9 1%
gabradak 2/10 2542 days 1.63 1%
Geoffrey Kuppens 8/10 2826 days true 1.53 1%
Tim Van Nispen 9/10 3199 days true 0.88 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakatane Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-1.82% Adjustment

There may be an adjustment if an experience hasn't received any reviews within the last 60 days. However the Whakatane Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 199 days.

The Whakatane Holiday Park experience has been adjusted for 91 days. Adjustments are according to the following table.

Days Adjustment
88 -1.76%
89 -1.78%
90 -1.80%
91 -1.82%
92 -1.84%
93 -1.86%
94 -1.88%

Final Ranking Score

91%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.