Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Papamoa Beach Resort.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Papamoa Beach Resort

Valid Reviews

54 Valid Reviews

The Papamoa Beach Resort experience has a total of 55 reviews. There are 54 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 54 valid reviews:

Rating Count Percentage
10/10 22
41%
9/10 15
28%
8/10 15
28%
7/10 0
0%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 1
2%
2/10 0
0%
1/10 1
2%

88.70% Average

The raw data average (mean) for all the Papamoa Beach Resort valid reviews is 88.70% and is based on 54 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

38 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 54 valid reviews, the experience has 38 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 38 face-to-face reviews:

Rating Count Percentage
10/10 13
34%
9/10 11
29%
8/10 13
34%
7/10 0
0%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 1
3%
2/10 0
0%
1/10 0
0%

88.42% Average

The raw data average (mean) for all the Papamoa Beach Resort face-to-face reviews is 88.42% and is based on 38 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

93.91%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Fer&And 10/10 170 days 95.42 100%
Ryan 10/10 201 days 93.6 98%
Kristina Russo 9/10 664 days 34.44 35%
Jonzie NZ 8/10 839 days 15.39 15%
Elaine Carter 10/10 1028 days 5.71 4%
Ann-Catherine Deblon 8/10 1049 days 5.34 4%
Brandy Brooks 10/10 1117 days 4.97 4%
Louise Tulp 10/10 1183 days 4.88 3%
Andrew Cruickshank 9/10 1388 days 4.6 3%
Oliver Powles 8/10 1517 days true 5.31 4%
Ted Cole 9/10 1784 days 4.06 3%
Neil & Christine 10/10 2177 days 3.52 2%
Andrew Wemmer 8/10 2237 days true 4.12 3%
Joan and Colin Price 9/10 2240 days true 4.12 3%
Brigitte van Leeuwen-ud Meys 8/10 2255 days true 4.09 3%
wfouracre 10/10 2300 days 3.35 2%
Goran Backlund 10/10 2499 days true 3.69 2%
Helmut Schmid 10/10 2508 days true 3.68 2%
D van Dongen 9/10 2518 days true 3.66 2%
Richard Harvey 9/10 2523 days true 3.65 2%
Lotte Zwail 8/10 2523 days true 3.65 2%
R E Webb 9/10 2526 days true 3.65 2%
Walter & Heidi Baumann 8/10 2528 days true 3.64 2%
Petra 10/10 2538 days true 3.63 2%
J Knol 8/10 2569 days true 3.58 2%
Tuibaby22 1/10 2574 days 2.53 1%
Bernhard & Brigitte Gosch 8/10 2612 days true 3.51 2%
Chantal Wendel 9/10 2860 days true 3.1 2%
Margaret Lally 8/10 2862 days true 3.1 2%
Michael Orme 9/10 2870 days true 3.08 2%
Kees Stigter 9/10 2876 days true 3.07 2%
TraceyE 10/10 2880 days 2.55 1%
Annie Pennington 10/10 2895 days true 3.04 2%
Sarah Ewing 10/10 2905 days true 3.02 2%
De Blaeij 8/10 2906 days true 3.02 2%
Grant 10/10 3166 days true 2.6 1%
Claudia 10/10 3172 days true 2.59 1%
Michele Prevost 8/10 3240 days true 2.47 1%
Rik 9/10 3246 days true 2.46 1%
Mark and Natasha UK 9/10 3247 days true 2.46 1%
Faller 10/10 3268 days true 2.43 1%
barts 8/10 3319 days true 2.34 1%
stephenst 9/10 3319 days true 2.34 1%
mvano 8/10 3329 days true 2.33 1%
Hans Barth 9/10 3355 days true 2.28 1%
marleen451 9/10 3365 days 1.89 0%
Tracy & Peter Cassidy 8/10 3374 days true 2.25 1%
Evan 10/10 3396 days true 2.22 1%
wanganuilover 10/10 3579 days 1.6 0%
rosil 10/10 3579 days true 1.92 0%
Martina Bumiller 10/10 3584 days true 1.91 0%
Brigette Guikens 10/10 3600 days true 1.88 0%
ZimmermannA 10/10 3620 days true 1.85 0%
Mike 3/10 3624 days true 1.7 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Papamoa Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.60% Adjustment

There may be an adjustment if an experience hasn't received any reviews within the last 60 days. However the Papamoa Beach Resort experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 364 days.

The Papamoa Beach Resort experience has been adjusted for 130 days. Adjustments are according to the following table.

Days Adjustment
127 -2.54%
128 -2.56%
129 -2.58%
130 -2.60%
131 -2.62%
132 -2.64%
133 -2.66%

Final Ranking Score

91%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.