Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Taupo DeBretts Spa Resort Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Taupo DeBretts Spa Resort Holiday Park
Valid Reviews
82 Valid Reviews
The Taupo DeBretts Spa Resort Holiday Park experience has a total of 83 reviews. There are 82 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 82 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
18% |
| 9/10 | 27 |
|
33% |
| 8/10 | 18 |
|
22% |
| 7/10 | 10 |
|
12% |
| 6/10 | 3 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 4 |
|
5% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
2% |
79.63% Average
The raw data average (mean) for all the Taupo DeBretts Spa Resort Holiday Park valid reviews is 79.63% and is based on 82 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
29 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 82 valid reviews, the experience has 29 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 29 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 4 |
|
14% |
| 9/10 | 12 |
|
41% |
| 8/10 | 4 |
|
14% |
| 7/10 | 5 |
|
17% |
| 6/10 | 1 |
|
3% |
| 5/10 | 1 |
|
3% |
| 4/10 | 2 |
|
7% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.69% Average
The raw data average (mean) for all the Taupo DeBretts Spa Resort Holiday Park face-to-face reviews is 80.69% and is based on 29 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.03%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Yann Le Guyadec | 9/10 | 447 days | 100% |
| Lini | 9/10 | 478 days | 98% |
| Taylor Russell | 8/10 | 631 days | 86% |
| Anna Aqui | 1/10 | 661 days | 35% |
| Arie | 8/10 | 692 days | 81% |
| Andy | 9/10 | 751 days | 76% |
| Anna Tatje | 8/10 | 751 days | 76% |
| Alex | 10/10 | 812 days | 71% |
| frans van schie | 9/10 | 1057 days | 43% |
| A. Nonymous | 4/10 | 1147 days | 23% |
| Jon | 9/10 | 1177 days | 32% |
| Chelsea Mackmurdie | 9/10 | 1391 days | 17% |
| Christian | 7/10 | 1816 days | 5% |
| Juergen | 7/10 | 1878 days | 5% |
| TRAV | 6/10 | 2092 days | 4% |
| Liz | 8/10 | 2153 days | 5% |
| Seb Didi | 1/10 | 2243 days | 2% |
| Elke fuenfstueck | 8/10 | 2243 days | 4% |
| Daphne H | 9/10 | 2334 days | 4% |
| steve currie | 3/10 | 2486 days | 2% |
| Nat | 8/10 | 2518 days | 4% |
| Mairead Bushe | 10/10 | 2633 days | 4% |
| Kimmo Kiiski | 10/10 | 2831 days | 3% |
| Anja Röhrich | 9/10 | 2836 days | 3% |
| Julia Kurtz | 9/10 | 2854 days | 3% |
| Tai T | 9/10 | 2988 days | 3% |
| Anke Steinwandel | 4/10 | 3035 days | 2% |
| Mike Guest | 8/10 | 3040 days | 3% |
| Mikael Torres | 8/10 | 3096 days | 2% |
| Pamela Hoffman | 6/10 | 3189 days | 2% |
| W Donovan | 9/10 | 3193 days | 2% |
| Catherine Davison | 9/10 | 3212 days | 2% |
| Ann-Catherine Deblon | 8/10 | 3244 days | 2% |
| Phillippa McLernon | 8/10 | 3259 days | 2% |
| John-Jozef Proczka | 7/10 | 3272 days | 2% |
| Jeroen Coudijzer | 10/10 | 3389 days | 2% |
| Corry Stucki | 7/10 | 3391 days | 2% |
| Bernd Mittermayr | 10/10 | 3555 days | 2% |
| Melvin Spear | 9/10 | 3615 days | 1% |
| Nils Demattio | 10/10 | 3700 days | 1% |
| Cedrick Poirier | 10/10 | 3765 days | 1% |
| Frank Loius | 9/10 | 3794 days | 1% |
| Grant Pease | 10/10 | 3825 days | 1% |
| Richard | 10/10 | 3857 days | 1% |
| Pete | 9/10 | 3918 days | 1% |
| Glenda | 10/10 | 4007 days | 1% |
| Michael | 8/10 | 4038 days | 0% |
| hendrik king | 10/10 | 4222 days | 0% |
| GN100 | 7/10 | 4222 days | 0% |
| W & K Boyd | 8/10 | 4403 days | 1% |
| Jolien | 9/10 | 4445 days | 1% |
| Liz Marquart Scholtz | 8/10 | 4445 days | 1% |
| Ed Trucie | 8/10 | 4704 days | 1% |
| Kimberley Mills | 10/10 | 4725 days | 1% |
| M Neuman | 5/10 | 4730 days | 0% |
| Graham Swinyard | 8/10 | 4732 days | 1% |
| David & Mary-Jane Ryder | 9/10 | 4812 days | 1% |
| Caroline | 9/10 | 4814 days | 1% |
| damaca | 8/10 | 4861 days | 1% |
| Dave van Bergen | 4/10 | 5039 days | 0% |
| Alice Bastiman | 9/10 | 5052 days | 1% |
| Natalie Maguire | 4/10 | 5058 days | 0% |
| Monica | 7/10 | 5071 days | 1% |
| Fam de Kruyf | 7/10 | 5072 days | 1% |
| Steve and Kay Unguran | 9/10 | 5091 days | 1% |
| Mike | 9/10 | 5091 days | 1% |
| Angela | 9/10 | 5091 days | 1% |
| Matthijs Muijsers | 8/10 | 5096 days | 1% |
| Derek Woodward | 7/10 | 5097 days | 1% |
| Sue & Graham Mullin | 6/10 | 5098 days | 1% |
| Elinor Bell | 9/10 | 5098 days | 1% |
| chris | 10/10 | 5226 days | 1% |
| Angjosie | 2/10 | 5348 days | 0% |
| Bram-Jan M | 9/10 | 5467 days | 1% |
| Sandra B | 10/10 | 5467 days | 1% |
| keane | 9/10 | 5515 days | 1% |
| Sally Walker | 8/10 | 5530 days | 1% |
| michellew | 10/10 | 5722 days | 1% |
| Falk | 9/10 | 5790 days | 1% |
| VictoriaH | 9/10 | 5809 days | 1% |
| JoseB | 7/10 | 5816 days | 1% |
| InkenGermany | 7/10 | 5816 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Taupo DeBretts Spa Resort Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.11% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 47 days. However the Taupo DeBretts Spa Resort Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Taupo DeBretts Spa Resort Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.04% |
| 198 | -4.07% |
| 199 | -4.09% |
| 200 | -4.11% |
| 201 | -4.13% |
| 202 | -4.15% |
| 203 | -4.17% |
| … | … |
Balancing Adjustment
3.62% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.