Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mount John via Lakeshore.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
51 Valid Reviews
The Mount John via Lakeshore experience has a total of 51 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 51 valid reviews:
The raw data average (mean) for all the Mount John via Lakeshore valid reviews is 89.02% and is based on 51 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 51 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
The raw data average (mean) for all the Mount John via Lakeshore face-to-face reviews is 88.67% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Mike Fricker||10/10||1208 days||27%|
|Fredrik Lundberg||10/10||1798 days||20%|
|Anthony Terry||7/10||1884 days||18%|
|Jill Grange||8/10||1900 days||18%|
|Coralie Dhenin||8/10||2124 days||16%|
|Jean-Pierre Guillon||9/10||2126 days||17%|
|Michael L||9/10||2144 days||17%|
|Lucy Mulvin||9/10||2147 days||17%|
|Ivan Dupont||8/10||2193 days||15%|
|Jeroen Suijlang||8/10||2856 days||8%|
|Julian Kuemme||8/10||2858 days||8%|
|Mandy Reich||8/10||2859 days||8%|
|Eva-Maria Krueger||10/10||2883 days||8%|
|Anne and Steve Bartlett||9/10||2934 days||8%|
|Jesse Farrell||9/10||2951 days||8%|
|Orla Hughes||9/10||2951 days||8%|
|Bettina Fluhrer||10/10||3233 days||5%|
|Stientje van den Heuvel||9/10||3234 days||5%|
|Toomas Viilus||10/10||3244 days||4%|
|Chantal Mortel||8/10||3253 days||4%|
|Jeanne Moustier||10/10||3289 days||4%|
|Abby Rushmer||10/10||3337 days||3%|
|Barbara Berkhout||9/10||3598 days||0%|
|Jill Homewood||10/10||3606 days||0%|
|Daniel Patricia||8/10||3616 days||0%|
|Marion Hassink||9/10||3619 days||0%|
|Melanie Mathiak||10/10||3625 days||0%|
|Chris Marsh||10/10||3639 days||0%|
|Kornelia Kirf||10/10||3969 days||6%|
|Jim & Rebecca||9/10||3971 days||6%|
|Lauren Pestell||9/10||3986 days||6%|
|Jennie McIver||9/10||3994 days||6%|
|Doris Neuber||9/10||4006 days||6%|
|Cuz da Maori||6/10||4099 days||5%|
|Kaddi & Grego||7/10||4345 days||5%|
|Rolf X||9/10||4354 days||6%|
|Ian E||9/10||4368 days||6%|
|Peter Bowen-Simpkins||9/10||4698 days||6%|
Several adjustments to the weighted average may be added to improve relevancy and credibility. Mount John via Lakeshore does not meet the criteria for any of these adjustments to apply.
The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.