G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mount John via Lakeshore.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mount John via Lakeshore
Valid Reviews
51 Valid Reviews
The Mount John via Lakeshore experience has a total of 51 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 51 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
33% |
| 9/10 | 19 |
|
37% |
| 8/10 | 9 |
|
18% |
| 7/10 | 5 |
|
10% |
| 6/10 | 1 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.02% Average
The raw data average (mean) for all the Mount John via Lakeshore valid reviews is 89.02% and is based on 51 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 51 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
29% |
| 9/10 | 18 |
|
40% |
| 8/10 | 9 |
|
20% |
| 7/10 | 5 |
|
11% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.67% Average
The raw data average (mean) for all the Mount John via Lakeshore face-to-face reviews is 88.67% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.85%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Susanne | 10/10 | 2232 days | 100% |
| Liz | 9/10 | 2477 days | 88% |
| Mike Fricker | 10/10 | 2628 days | 81% |
| Fredrik Lundberg | 10/10 | 3218 days | 54% |
| Anthony Terry | 7/10 | 3304 days | 46% |
| Nolwen | 7/10 | 3318 days | 46% |
| Jill Grange | 8/10 | 3320 days | 48% |
| Coralie Dhenin | 8/10 | 3544 days | 38% |
| Jean-Pierre Guillon | 9/10 | 3546 days | 38% |
| Marie | 10/10 | 3560 days | 38% |
| Michael L | 9/10 | 3564 days | 37% |
| Celine | 9/10 | 3564 days | 37% |
| Lucy Mulvin | 9/10 | 3567 days | 37% |
| Ivan Dupont | 8/10 | 3613 days | 35% |
| Jeroen Suijlang | 8/10 | 4276 days | 4% |
| Julian Kuemme | 8/10 | 4278 days | 4% |
| Mandy Reich | 8/10 | 4279 days | 4% |
| Mark | 9/10 | 4285 days | 4% |
| Eva-Maria Krueger | 10/10 | 4303 days | 3% |
| Anne and Steve Bartlett | 9/10 | 4354 days | 1% |
| Jesse Farrell | 9/10 | 4371 days | 0% |
| Orla Hughes | 9/10 | 4371 days | 0% |
| Friederike | 7/10 | 4652 days | 22% |
| Bettina Fluhrer | 10/10 | 4653 days | 23% |
| Marie | 7/10 | 4653 days | 22% |
| Stientje van den Heuvel | 9/10 | 4654 days | 23% |
| Toomas Viilus | 10/10 | 4664 days | 23% |
| Maarja | 10/10 | 4664 days | 23% |
| Chantal Mortel | 8/10 | 4673 days | 23% |
| Jeanne Moustier | 10/10 | 4709 days | 23% |
| Abby Rushmer | 10/10 | 4757 days | 23% |
| Barbara Berkhout | 9/10 | 5018 days | 23% |
| Jill Homewood | 10/10 | 5026 days | 23% |
| Daniel Patricia | 8/10 | 5036 days | 23% |
| Marion Hassink | 9/10 | 5039 days | 23% |
| Melanie Mathiak | 10/10 | 5045 days | 23% |
| Chris Marsh | 10/10 | 5059 days | 23% |
| Mike1952 | 10/10 | 5062 days | 23% |
| bryfrance | 10/10 | 5389 days | 23% |
| Kornelia Kirf | 10/10 | 5389 days | 23% |
| Jim & Rebecca | 9/10 | 5391 days | 23% |
| Lauren Pestell | 9/10 | 5406 days | 23% |
| Jennie McIver | 9/10 | 5414 days | 23% |
| Doris Neuber | 9/10 | 5426 days | 23% |
| Cuz da Maori | 6/10 | 5519 days | 20% |
| Kaddi & Grego | 7/10 | 5765 days | 22% |
| Rolf X | 9/10 | 5774 days | 23% |
| Ian E | 9/10 | 5788 days | 23% |
| marianneb | 10/10 | 6098 days | 23% |
| ChrisD | 8/10 | 6114 days | 23% |
| Peter Bowen-Simpkins | 9/10 | 6118 days | 23% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Mount John via Lakeshore does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
1.02% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.