Cheapa Campa

Reviews

Tina Clendon's avatar

Tina Clendon

Ranking: 10/10

Love everything about it I had
Awesome trip and looking forward to next time

Reviewed over 1 year ago

Michel GAMBA's avatar

Michel GAMBA

Ranking: 9/10

Les collaborateurs de l’entreprise ont été très fair-play play durant cette période exceptionnelle. Je retournerai en Nouvelle Zélande en 2021 et je travaillerai avec eux. Merci et à bientôt.

Reviewed over 1 year ago and experienced in March 2020

Michael Prochazka's avatar

Michael Prochazka

Ranking: 10/10

I did have contact with RANKERS for some time but only got very expensive offers and always the hint that prices go up every week.
Well, in our case this was not true. We managed to book via cheapa campa - apparently a low cost sales channel of Apollo, and this almost last minute.
The camper was great, a Mercedes Sprinter campervan with very reasonable consumption. Of course it was not a luxurious version; but in such way you cannot damage expensive equipment...
We had great fun with 4 kids and made 2000 km in 2 weeks - and always managed to stay in a camper friendly town. Great Place and very good service by Apollo. Thanks!

Reviewed almost 2 years ago

luc baot's avatar

luc baot

Ranking: 8/10

good car and Professional team. y enjoy to rent in this compagny

Reviewed about 2 years ago

Marcello D'Ambra's avatar

Marcello D'Ambra

Australia

Ranking: 9/10

Great service and great vehicles. Was a lot of fun and family friendly. NZ is a magic place to explore and to get out of the main cities and having a campervan was a great way to do it.

Reviewed over 3 years ago

Mary Verissimo's avatar

Mary Verissimo

Australia

Ranking: 1/10

Worst service yet, no pickup available on Sunday after 4pm, then waited 3 hours to pick up van on Monday, from airport branch.
Camper broke down and no one cared, they left us roadside for 4 hours.
So confusing as booked through Motorhome republic, calling themselves Real value campers. We received a Apollo motorhome from Cheaper campers.
When we broke down every one blamed the other company.

Reviewed over 4 years ago

Tin Lok Yan's avatar

Tin Lok Yan

Australia

Ranking: 6/10

I and my partner arrived to Auckland airport at 3:40pm. We needed to call Cheapa Campa to pick us up but we were stucked on calling to Cheapa Campa using the free call number and ended up airport staff direct us to obtain assistance from i-SIte. We managed to contact them before the specified pick up time however the first thing I was asked by one of the staff was that I need to pay for late pick up fee but we refused to pay it because we follow their instruction to call before the specific time and wait in the specific area. As they were rush to finish their day, I was doing the paperwork and my partner went to check the vehicle with the other staff. However, that lady did not properly teach my partner how to use the facilities and check the gauges reading which make me encountering the grey water flew back to the toilet while I was having my first shower in the motorhome. This was a disgusting experience as the weather was cold at night and I was stucked half way of my shower. Because of this we did not use the shower facilities for 3 days until we stayed in a holiday park in Rotorua.

However, the after-sales support team members were very helpful in answering my inquiries and organised a repairer to investigated the problem. After talking to the repairer, I was properly explained on how to deal with the water tanks and gauges.

Reviewed over 4 years ago

Christine's avatar

Christine

Switzerland

Ranking: 9/10

We took a Cheapa Hitop, which is less expensive because it is an older campervan. It is still good quality and we are enjoying the time in New Zealand.

Reviewed almost 5 years ago and experienced in November 2016

J Staxs's avatar

J Staxs

Australia

Ranking: 1/10

Absolutely appalled and disgusted with everything to do with Cheapa Campa from the very start when we picked up the 6 berth camper we hired for 2 weeks on a recent trip to NZ. We were hit with lots of hidden charges additional to the amount we had already prepaid so it wasn't so cheap after all. We have hired campervans many times before from other companies and have never had this and also the insurance charge was ridiculous and hard to understand by the lady that served us. If we hadn't prepaid we would have walked out then and there. The camper itself was filthy dirty had engine fault lights on, blocked sink, blood running out of the fridge and a stench that was disgusting. Upholstery was stained and the bed above the cab wasn't fit to be slept on. Sand was throughout the van and didn't look look it had been cleaned in a long time. After spending over $30 on cleaning products and 2 hours trying to clean this filthy van the first night it rained and the van leaked and our pillows and bedding were wet. We had to drive back to Auckland and waste a whole day of our holiday arguing and demanding a new van that was roadworthy and liveable. We will never use Cheapa/Apollo again and won't recommend them to anyone. Very very bad experience and I just wished I had read other reviews when I booked.

Reviewed almost 5 years ago

Paul Morrell's avatar

Paul Morrell

Australia

Ranking: 4/10

Check-in staff were friendly and helpful. The vehicles are fine, but they are badly let down by the maintenance, particularly from the Auckland depot. We lost 3 days of our holiday due to faults. Finally after a transmission failure, we were given a replacement vehicle.
Finally, at the end of our holiday, we were given a credit for 3 days hire, which helped to offset the inconvenience.

Reviewed about 5 years ago

BERTRAND RASCAR's avatar

BERTRAND RASCAR

French Guiana

Ranking: 8/10

It is necessary to distinguish DOC of the North and the South... There is more in the South and are better situated... In the North the price is exaggerated in camps more expensively than certain better equipped private campsites. In a general way it was a good experience on 18 days in NZ 14 days crossed in DOC campsite

Reviewed over 5 years ago

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Marcus and Claudia's avatar

Marcus and Claudia

Germany

Ranking: 1/10

We needed two days to repair the vehicle, The vehicle was dirty. The fridge was mouldy. Not a good deal for this price.

Reviewed over 5 years ago and experienced in January 2016

Rawiri johnston's avatar

Rawiri johnston

New Zealand

Ranking: 6/10

ok so the good bits. We rented two vans and couldn't be happier with the price - the rates really were very good (we booked a winter special which meant a great discount on top of some very inexpensive rates to begin with). Both vehicles have run like clock work. The hi-top van has been great, very economical and very easy to drive. The 6 berth van has absolutely purred, and had no trouble starting even during some very cold mornings. Also the range and fuel economy is great (hokitika to Wanaka plus side trips on one tank - pretty much the entire west coast)!

The not so good bits. The sinks in both vehicles were blocked from day one (cleaned out the trap in the 6 berth and it was full of rice). Haven't bothered with the hi-top as you can see its blocked from the sink hole. Looks like both vehicle only got a quick clean before being sent out again. Went to use the snow chains on the larger vehicle - wrong size and they were broken (missing a hook). Luckily we weren't anywhere that required chains to carry on (we simply turned back). The 6 berth has 4 vents under the seats so you might be thinking - "great - four heating vents". Nah - 3 of them are fake - there's only one gas heating vent for the whole 6 berth van. During winter - you really need to take the extra electrical heating fan and stay at powered sites.

Added to the above - the "no liability" insurance option is actually not so. As it was explained to us you're still liable for damage to the roof and the underside which isn't covered by any of the insurance options listed on the website. In addition, none of the insurance options cover damage to tyres or windscreen (that's extra at the time of collection for $7 per day). The exclusion is in the terms and conditions - but its not up front on the web site. So - there's a reason why the rates are so good. Overall good vehicles, decent enough service, somethings not checked before vehicles are released, and a healthy does of buyer beware!

Reviewed over 5 years ago

Klaus Petersen's avatar

Klaus Petersen

Denmark

Ranking: 8/10

Old motorhome but working fine and at a cheaper rate. Nice and thorough introduction.

Reviewed over 7 years ago and experienced in February 2014

Cheapa Campa responds:

Hi Klaus
Thank you for taking the time to comment. We are glad you were happy with your hire and hope you had a great time exploring NZ.
Kind regards
Cheapa Campa Team

Angela Neilsen's avatar

Angela Neilsen

Australia

Ranking: 9/10

After reading some of the reviews on this site about cheapa campers we where hesitant to book a vehicle with them but we did and we couldn't be happier about the camper that we received it was in good condition, it was very clean, it was very good on fuel consumption as well. The only problem we had was that the fridge door would swing open while driving so we placed our suit case in front of it. The staff at the Christchurch depot where we picked up and dropped of where very polite and helpful.

Reviewed over 7 years ago

Cheapa Campa responds:

Hi Angela,
Thank you so much for taking the time to leave a review. We are happy that you had a positive experience and that you were able to share. We hope to see you again in the future.
Kind regards
Cheapa Campa team.

enjoy New Zealand's avatar

enjoy New Zealand

Singapore

Ranking: 1/10

1. They campervan got the Self Containment Certification logo on the back and they keep saying to us that they certified, but seems like they ignore the amended on March 2012 regulation regarding the certification (http://www.mfe.govt.nz/issues/waste/freedom-camping/).
based by new regulation, they are not certified anymore because they don't want to pay for the certification.
Don't be surprised that if you got fined because your vehicle do not have proper certification.

2. They charge to our credit card without our approval/authorization, during the last discussion we already got agreement that they will send the quotation for the repair of the rooftop and charge according to the amount in the quotation. but they charge $2500 + 3% surcharge to our credit card without permission and trying to give refund the balance from the quotation. but 3% surcharge will not refund to you although they charge without approval/authorization. and the charges is never stated in the terms and condition

3. Aircon in the campervan cannot be used as a heater, and they tried to rent us the portable heater for $15 which we can brought at Warehouse below $14.

4. Grey water leaking

5. GPS useless/outdated, cannot find what we are looking for unless for some famous place. and sometime ask you for perform U-turn although you are in the correct direction.

6. Customer service when return very rude and not helpful

7. a lot of hidden cost, your value pack which suppose to cover full insurance is not cover full. it is exclude the windscreen, tyre, rooftop and bottom.

Reviewed over 8 years ago

Cheapa Campa responds:

Hi enjoy New Zealand,
Thank you for your feedback. I have taken your points raised and have sent them onto senior management to investigate further. To touch on your points:
1. Certification is something we are already currently investigating- thank you for your information and I will be sending this on.
2. Depending on which bond option you choose the money is debited from your credit card. Credit card fees do apply for this and are listed in our terms and conditions. I apologize if this was not made clear to you.
3. We are happy if our guests wish to purchase a fan heater - rather than hire one from us.
4. With regards to the grey water leaking- I hope that this was made clear to the branch staff so they could repair.
5. GPS- it is common with GPS systems from anywhere that there can be issues with roads changing and the software becoming outdated quickly. I have forwarded this feedback to our operations team to ensure that the most up to date maps are being supplied.
6. I apologize that the guest service that you received wasn’t up to our high standards- I would be interested to hear which branch you returned at so we can make sure training is enforced.
7. Cheapa Campa does endeavour to list all outright costs in our full terms and conditions, and costs are not intentionally “hidden”. We do have inclusions and exclusions like any other company and we always recommend that these terms are read in full before committing to a rental with us. I do apologize that you were not aware of the full extent of these terms.
Once again- I thank you for your thorough feedback- please do send any further feedback to us on customerservice@cheapacampa.com so we can help to improve our overall guest experience.
Kind regards
Cheapa Campa Team.

Payton Johnstone's avatar

Payton Johnstone

United States

Ranking: 7/10

OK- Key benefit is low price renting used camper. Be prepared to take plenty of time during checkin to verify all key elements you care about. Our unit had solid engine, transmission, and brakes. The Fridge did freeze everything solid no matter the setting and hot water heater didn't work but we didn't really need that. Staff was very friendly and helpful on checkin in Auckland and return in Christchurch.
I would rent from Cheapa again.

Reviewed over 8 years ago

Cheapa Campa responds:

Hi Payton
Thank you for taking the time to leave a review on Rankers. I am glad to see that overall you had an enjoyable experience with us. We hope to see you again in the future. For promotions and news on Cheapa Campa please see our Facebook page- www.facebook.com/LikeCheapaCampa
Kind regards
Cheapa Campa Team

Rainer's avatar

Rainer

Germany

Ranking: 4/10

Vehicle was not clean, mosquito nets have holes, car bed breaks down when sitting on it....

Reviewed over 8 years ago and experienced in March 2013

Cheapa Campa responds:

Hi Rainer
Thank you for taking the time to leave your comments on rankers. I would like to follow up with the branch that you picked up from in regards to vehicle quality. If you are able to email us on customerservice@apollocamper.com with your booking number so we can address this with the correct branch.
Kind regards
Melanie- Cheapa Campa Team

Martijn Jansen's avatar

Martijn Jansen

Netherlands

Ranking: 6/10

Motorhome is noisy.

Reviewed over 8 years ago and experienced in March 2013

Cheapa Campa responds:

Hi Martin,
Thanks for your feedback. We would be interested to see what vehicle you are referring to. If you would like to let us know on customerservice@apollocamper.com.
We hope you had a fantastic trip
Kind regards
Cheapa Campa Team

Jiri van Straelper's avatar

Jiri van Straelper

Netherlands

Ranking: 6/10

Reasonable price, camper very noisy though!!

Reviewed over 8 years ago and experienced in March 2013

Cheapa Campa responds:

Hi Jiri, Thank you for your comment. I hope you had an enjoyable self-drive experience.
Kind regards
Cheapa Campa Team

Cennart ud Brock's avatar

Cennart ud Brock

Netherlands

Ranking: 7/10

Camper drives good, little bit dirty inside, mould in curtains. Mattress was not very clean.

Reviewed almost 9 years ago and experienced in December 2012

Cheapa Campa responds:

Hi Cennart, Thanks for your comments. If you can please provide me with the branch location that you picked up at and your reservation number, I would like to forward on your feedback to our operations team. Our email is marketing@apollocamper.com
I hope you had a great trip!
Kind regards- Melanie, Cheapa Campa Marketing Team

Larry Curtiss's avatar

Larry Curtiss

Canada

Ranking: 6/10

Unit not equipped as stated but ran very well. Bathroom stunk and could not be remedied. Windows leaked, got wet at night - but the price was right.

Reviewed over 9 years ago and experienced in March 2012

Cheapa Campa responds:

Hi Larry,
Thanks for taking the time to leave your comments. Cheapa Campa vehicles are our older 3-5 years models however these vehicles are still well maintained and serviced as they are sold after they come off fleet. They should come with the essential equipment suitable for the number of people travelling so I apologize if this was not the case. I do hope you had a great trip in NZ.
Kind regards
Melanie- Cheapa Campa Marketing Team

kelsal's avatar

kelsal

Ranking: 1/10

after doing a tour around new zealand north and south islands the camoer van we had was a 2 berth model ..Me and my partner was lookin forward too shareing the driveing . as we picked the van up from christ church i noticed the vans breaks wasnt too good as the brake peddle went nearly too the floor so we went bk too the yard as we only went 500 yards or so . the very nice lady said ther all like that .so i told her ther not supposed too be .Too be very blunt she hadnt a clue .after driveing the van for a while .up and down the hills etc .my partner had a drive .not a very happy person thou she said ther not safe .asi called into a garage and asked the man ther too try them he asked if they just gone like that , nope since we picked the van up . he told me ther not safe .so a quick phone call too apollo .they told me too take it sum where .the garage they use . the garage fella took it for a drive said ther ok ???then took it bk told him naa ther dangerous so he bled the brakes .ohhh and no front head light wasnt working .said they shud be a lot better now so i left it at that bein narked the whey he spoke too me 3rd week in to the hol… when for a mot test on the brakes which the nice man done a print out for me .confriming i was right from day 1…front brakes had too much travel in them also bake pads was nearly worn out . other problems was with the gas …suppose too be free..naaa they made us paye paye for an extra bottle . plus the grill cover fell off an smashed all over .wot more can we say … after bookin the ferry also from 1 island too the other shud of been in the price of our holiday …apollo made us paye a futher 250 dollars ..or no van .the van reg was EFW17 just in case any body else rents it .so beaware check the van out first all over lights etc as well … need i say any more ..just very pissed off with the whole van spoil the holiday a bit driveing with no brakes hardly ………….. van reg yet again EFW17 BEWARE PEEPS

Reviewed over 9 years ago and experienced in January 2012

Cheapa Campa responds:

Hi kelsal,
Thank you for your comments. I have had a look into your booking and can see that you did call our roadside assistance department regarding the issue with the brakes and they have followed procedure in checking these. The branch has followed up on this and will ensure repairs are made if needed. I do apologize if you felt unsafe at anytime with our vehicle- all our vehicles are well maintained and serviced regularly so the fact you encountered problems with the brakes is being taken very seriously. In regards to the glass stove top that came off and smashed- this was due to general wear and tear, however it should have been picked up in the pre rental check so I am not sure why it was not. For that I do apologize and appropriate actions will be taken. I am glad that no one was injured due to this. I can see you were charged the gas bottle- however this was refunded when we refunded the compensation for 2 days rental due to the problems that you had. I can assure you that these occurrences are not common and we will look into this further. The final point regarding the ferry booking- this is not included in our rental price. You did book your Cheapa Campa hire through a Travel agent who may have made prior travel arrangements for the ferry on your behalf. For this I would suggest to contact them to make sure that this was confirmed. I hope despite the above issues that you did have any enjoyable holiday and saw all New Zealand had to offer. Thanks again for your feedback- we always appreciate this from clients.
Kind regards

Melanie – Cheapa Campa Marketing Coordinator

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Sabine's avatar

Sabine

Netherlands

Ranking: 7/10

Okay.

Reviewed over 9 years ago and experienced in February 2012

Cheapa Campa responds:

Thanks for your comment Sabine! Hoep to see you again soon
Mel- Cheapa Campa Marketing Team

pacemannz's avatar

pacemannz

New Zealand

Ranking: 4/10

The camper van itself was basic but very comfortable.
The service / added extras are shocking. We had initially opted for the standard liability reduction. A very persuasive person at check in sold us a $300 policy whereby our liability was reduced to $0. This was sold on the basis of 'piece of mind' blah blah. We were told that there was exclusion for the chassis and roof. Okay we thought. On returning the camper we were advised there was a paint scuff about head height. We are adamant we did not cause this and believe it was there on taking the camper. We should have conducted a much more thorough inspection of the camper ourselves on pick up rather than rely on the sales agent. Our mistake. However, on returning the camper, we thought no worries; we had paid over $300 to reduce any liability to $0. As the claimed damage was neither on the roof or chassis, we thought, sweat, we are covered. WRONG! There are so many exclusions it’s not funny. Rather than just being the chassis and roof, on returning the van we were told that the expensive liability reduction we had gone for excluded anything above head height! I am 1.67m and the camper is 3.5m. If the chassis and anything over 1.67m are excluded, you can work out there is actually very little included! To make matters worse, Cheapa Campa demanded a $2500 credit card deduction to cover repairs for the scratch, charged us a $75 damaged fee and a 4.5% credit card administration charge!!! We have managed to get some of our money back, but still have a large amount in dispute. This has turned out to be the most expensive trip of the 5 camper van trips we have had in New Zealand. We will avoid Cheapa Campa (and their sister brands such as Apollo) in future. In my opinion, if you do go with them, note all the liability exclusions and get these explained to you before you sign anything. Also, avoid our mistake and make sure you do your own check of the camper on check out and note down every single scratch!

Reviewed over 9 years ago

Cheapa Campa responds:

Hi Pacemannz,
Firstly thanks for writing a review on Rankers- we are always happy to get feedback from our clients. In regards to the above issues I would like to get your reservation number and booking details if you would email them to me so I can follow up for you. If you could email me this information to me directly on m.vandalen@apollocamper.com I would happy to look into it. I hope that despite the above you did enjoy your self-drive holiday around NZ. I look forward to your response.
Kind regards

Melanie- Cheapa Campa Team

Susie Christensen's avatar

Susie Christensen

Denmark

Ranking: 7/10

Good service but we had to buy some gear ourselves that should have been in the van already.

Reviewed over 9 years ago and experienced in February 2012

Cheapa Campa responds:

Hi Susie- thanks for your review. All basic equipment should be included with all vehicles (bedding and linen is hired at an extra cost with Cheapa Campa) so I am surprised at what wasn't included. If you did purchase items that should have been included we would be able to compensate you for this. Please email our customer service department with your booking details and we can look into this for you. I hope you enjoyed your self-drive holiday!
Kind regards
Melanie- Cheapa Campa Marketing Coordinator

Mark Bakker's avatar

Mark Bakker

Netherlands

Ranking: 6/10

We are really glad we have booked a motorhome but I think there are other companies who provide better motorhomes. Everything looks a bit 'cheapy'.

Reviewed almost 10 years ago and experienced in November 2011

Cheapa Campa responds:

Hi Mark- Thats great you have booked a self- drive holiday! We at Cheapa Campa pride ourselves on providing a good quality vehicle which the basics needed to enjoy a great self drive expereince on a budget. The vehicles being 3-5 years old are not brand new however as they are sold after the 5 years they are well maintained and serviced as well as refurbished on a regular basis.
Mel- Cheapa Campa team

Steve & Maggie's avatar

Steve & Maggie

United Kingdom

Ranking: 7/10

Good value, good vans - could be great with improved utensils and more organised depot (Auckland).

Reviewed almost 10 years ago and experienced in November 2011

Cheapa Campa responds:

Hi Steve and Maggie,
Thanks for your feedback and Im glad you were happy with the vehicle. We offer a customer feedback form on return which hopefully you mentioned the above- we always appreciate client feedback as to how we can improve our service. Hope to see you again in the future
Cheapa Campa Team

Mikala Dinka's avatar

Mikala Dinka

Australia

Ranking: 8/10

Very cheap rate, clean campa and efficient service. But a few things were wrong with the campa eg tv and kettle.

Reviewed almost 10 years ago and experienced in November 2011

Cheapa Campa responds:

Hi Mikala,
Glad to hear that the sevrice and rate was pleasing for you. In regards to the issues with the TV and kettle I apologize and hope we were able to fix the issue. If you would like to share any other issues with our customer services team we would be happy to hear from you customerservices@apollocamper.com. I trust you had a good trip
Cheapa Campa team

Pieter's avatar

Pieter

Netherlands

Ranking: 9/10

Great expierence! We hired the 6 berth and drove from Auckland to Christchurch. Very good expierence. The motor home was well eguipped and in good conditions.

Reviewed about 10 years ago

Cheapa Campa responds:

Awesome Pieter! Glad to hear it!

Jacqueline's avatar

Jacqueline

Netherlands

Ranking: 10/10

For our trip in New Zealand we went with Cheapa Campa. We picked the vehicle up in Christchurch and drove about 2500 km with it. We didn't face any problems and everything was working fine. Very friendly people at the branch and the woman who helped us could also speak German, which was very handy for us. Good Price-Value

Reviewed about 10 years ago

Cheapa Campa responds:

Hi Jacqueline,
Thanks for choosing Cheapa Campa for your NZ trip! We are glad that you had a great trip and that you were happy with our service. Always great to hear from our happy travellers. Hope to see you again in the future
Cheapa Campa Team

Stephen Hunt's avatar

Stephen Hunt

England

Ranking: 7/10

HiTop van itself in good condition and only minor issues - mircrowave breaking - so far! Demo at start not great, however, but when we got microwave fixed (and a heater) service was very good.

Reviewed over 10 years ago and experienced in April 2011

Cheapa Campa responds:

Hi Stephen,
Thanks for taking the time to comment. Thats is no good about the microwave breaking however I am glad that you were able to get it fixed and enjoy the rest of your holiday! No doubt a heater would be great for those chilly NZ evenings :)
Thanks Stephen
Cheapa Campa Team

John Duffy's avatar

John Duffy

United Kingdom

Ranking: 5/10

Campervan OK but due to age not as good as some of the newer vans provided by other companies. You get what you pay for but unless you are on a tight budget then it is worth getting a better quality vehicle.

Reviewed over 10 years ago and experienced in March 2011

Cheapa Campa responds:

Hi John,
Thanks for your review on Rankers. Cheapa Campa vehicles are 3-5 years old and are serviced and maintained the same as our newer brand vehicles - Apollo. We can offer the Cheapa Campa vehicles at a lower rate as they are "pre loved". Next time if you do wish to get a newer vehicle model please do be sure to check out Apollo Camper- Cheapa Campa's Parent brand! I hope you enjoyed your trip.

Kind regards

Cheapa Campa Team

Ross's avatar

Ross

Australia

Ranking: 7/10

Vehicle very good, equipment a bit faulty, utensils very minimal.

Reviewed over 10 years ago and experienced in March 2011

Cheapa Campa responds:

Hi Ross,
I'm glad you enjoyed the vehicle- thanks for taking the time to let us know. What exactly was faulty? If you would like to let us know we would appreciate your feedback. You can send details to customerservice@apollocamper.com.

Thanks Ross!

Cheapa Campa Team

Bryan Higgins's avatar

Bryan Higgins

United Kingdom

Ranking: 6/10

Campervan is OK but a bit lacking in small things like hooks etc and is a bit tired.

Reviewed over 10 years ago and experienced in March 2011

Cheapa Campa responds:

Hi Bryan,
You don't mention what vehicle type you had so its hard to say if hook would usually be in the vehicle you hired. Cheapa Campa vehicles are 3-5 years old, so are pre-loved however these are still maintained to a high quality as we do seel these after. I hope you enjoyed your holiday and that we see you again soon!

Kind regards
Cheapa Campa Team

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Claudia's avatar

Claudia

Switzerland

Ranking: 7/10

Good, but smell inside, unleaded fuel is expensive in NZ, better a diesal. Great travel by own car!

Reviewed over 10 years ago and experienced in March 2011

Cheapa Campa responds:

Hi Claudia,
Thanks for taking the time to give us your feedback. I'm guessing you had a Hitop Camper if you had unleaded fuel. All our larger vehicles- 2berth toliet and shower, 4berth and 6berth are all diesel- and yes this is cheaper in New Zealand at the moment! We hope you still enjoyed your trip!

Kind regards
Cheapa Campa

Brian & Di's avatar

Brian & Di

United Kingdom

Ranking: 8/10

We were picked up at Christchurch Airport and taken to depot. Staff could have been more welcoming and helpful. Cheapa van older than Apollo but comfortable, well equipped and so far, reliable.

Reviewed over 10 years ago

Cheapa Campa responds:

Hi Brian and Di,
It's great to hear that you are are satified with the vehicle. Thanks for taking the time to leave your comment and we hope you enjoy the rest of your holiday.

Kind regards
Cheapa Campa Team

Antoine Van Hoovled's avatar

Antoine Van Hoovled

Belgium

Ranking: 7/10

Nice van, perfect for 2 people, got everything you need for this kind of trip for a good value for money. Because of the earthquake in Christchurch the water and gas was not filled, the van was not clean. Staff very unfriendly.

Reviewed almost 11 years ago

Cheapa Campa responds:

Hi Antoine,
Thank you for your review. We are happy to hear that your were satisfied with our vehicle. In regards to the Earthquake- due to our branch being effected the outside of the vehicles were not able to be cleaned, and gas was not available, these issues were out of our hands and appreciate our clients understanding with this. We trust you enjoyed your holiday and we hope to see you again!

Kind regards
Cheapa Campa Team.

Clemens's avatar

Clemens

Germany

Ranking: 3/10

Poor quality, very old car, still expensive, falling apart, (water tank leaking, toaster broken, not very clean etc).

Reviewed almost 11 years ago

Cheapa Campa responds:

Hi Clemens,
Thank you for taking the time to review us on Rankers! Our Cheapa Campa Vehicles are 3-5 years old however are still well maintained as we do go on to sell these vehicles. We would like very much to hear more about the problems you had so we can follow this up with our fleet team. Please cotnact us with your reservation number- customerservice@apollocamper.com. We hope we can resolve any outstanding issues.

Kind regards
Cheapa Campa Team

Fredrik Thornell's avatar

Fredrik Thornell

Sweden

Ranking: 8/10

Book a lastminute on cheapa website. We got a 6 berth for less than a 4 berth.

Reviewed almost 11 years ago

Cheapa Campa responds:

Hi Fredrik,
Thanks for your great review! We hope you enjoyed your trip and remember if you hire with us in the future to claim your 5% repeat client discount!

Kind regards
Cheapa Campa Customer Service team!

Bill Mclennan's avatar

Bill Mclennan

Ranking: 8/10

We knew we were hiring an older van - there are just a few 'little' things that could have been easily fixed.

Reviewed almost 11 years ago

Cheapa Campa responds:

Hi Bill.
Thanks for your feedback- we always appreciate hearing from our clients and passing this information onto our branches.
Kind regards
Cheapa Campa Customer Service Team

Gerhard's avatar

Gerhard

Germany

Ranking: 5/10

Some technical problems but not so bad.

Reviewed almost 11 years ago

Cheapa Campa responds:

Hi Gerhard
Our Cheapa Campa vehicles are well loved 3-5 year old models. We hope that you enjoyed your holiday and look forward to seeing you again somethime!
Cheapa Campa Customer Service Team

Sandra's avatar

Sandra

Netherlands

Ranking: 7/10

Booked through Apollo. It is an old campervan, had some problems with the waterpump and hot water. For the rest it is a spacious cosy van, well equipped, easy to drive and good Apollo service when you have a problem.

Reviewed almost 11 years ago

Cheapa Campa responds:

Hi Sandra,
Thanks for your comment. Cheapa Campa vehicles are 3-5years old and still receive the same great Apollo Customer service. We hope the problem with the waterpump and hot water did not effect your holiday too much, and glad to hear you had great service. If you hire again please be sure to claim your 5% repeat client discount!

Kind regards

Cheapa Campa Customer Service Team

Pieter's avatar

Pieter

France

Ranking: 6/10

Various items not working correctly. Badly checked by staff upon check-in. Car in good shape.

Reviewed almost 11 years ago

Cheapa Campa responds:

Hi Pieter,
Thank you for your review on Rankers. If you would like us to follow up any issues with your hire please feel free to contact us on customerservice@apollocamper.com, with your reservation number. We would be happy to discuss.
Kind regards

Cheapa Campa Customer Service Team.

Winskowsky's avatar

Winskowsky

Germany

Ranking: 5/10

We did not find the company in Christchurch, there were no signs. The door on the left side is heavily opened from inside. Only one place on the gas stove. The back tyre lost air after some km. Equipment inside could be cleverer. Too much wasted space!!

Reviewed almost 11 years ago

Cheapa Campa responds:

Hi,
Thanks for your feedback- we appreciate hearing from our clients. Your feedback will be forwarded to our customer services department. Are you able to advise the vehicle type you had?
We hope you enjoyed your trip !
Kind regards

Cheapa Campa Customer Service Team

Dennis & Claudia's avatar

Dennis & Claudia

Germany

Ranking: 6/10

Did not get our booked table and chairs, got some problems with the engine but help was fast and friendly. They also talk german on the hotline.

Reviewed almost 11 years ago

Cheapa Campa responds:

Hi Dennis and Claudia,
Its great to see your feedback, and hope the problem with the engine was not a major factor in your holiday. For any future bookings be sure to mention that your table and chairs were not included in your last rental and we would be happy to provide these free of charge! We hope to see you again.

Cheapa Campa Customer Service Team

Daniel Lang's avatar

Daniel Lang

Germany

Ranking: 8/10

Clean, good equipment, nice personal, car is 3 years old, it runs good.

Reviewed almost 11 years ago

Cheapa Campa responds:

Hi Daniel,
Thanks for your great review! We would love to hear more about your trip of see any pics if you would like to share! Remember if you hire with us again to claim your 5% repeat client discount.
Thanks Daniel

Cheapa Campa Customer Service Team

Martin Current's avatar

Martin Current

United Kingdom

Ranking: 6/10

Efficient information at the start (but were kept waiting). Staff were helpful. Van does the job but not as well maintained as should have been. Wearing out and tired but still going. We should not be making compromises with the van having paid a lot of money.

Reviewed almost 11 years ago

Cheapa Campa responds:

Hi Martin,
Im glad to hear to the staff were helpful and do apologize for the waiting period. If you have any specific areas that you think the vehicle could have done with work we would love to hear - we always appreciate feedback from our clients. Our Cheapa Campa vehicles are 3-5 years old so are well loved however we still ensure that they are maintained to a high standard as most of these vehicles do go on to be sold after. I hope you enjoyed your trip and we hope to see you in the future!
Kind regards

Cheapa Campa Customer Service Team

Schers's avatar

Schers

Netherlands

Ranking: 9/10

Good price, good quality campervan. Quick service at check in.

Reviewed almost 11 years ago

Cheapa Campa responds:

Hi Schers,
Thanks for your great review! We hope to see you again - remember we have branches all over Australia and 4 in the USA also, if you are travelling again!

Thanks Schers
Apollo Customer service Team

johnandgin's avatar

johnandgin

Canada

Ranking: 1/10

Camper was mechanically OK but company customer service was terrible. We left Christchurch with no LPG tank and van was poorly prepared (not clean). We had been told to expect VIP treatment following difficulties with Apollo is Australia.

Reviewed about 11 years ago and experienced in March 2010

Cheapa Campa responds:

Hi John and Gin,
I am sorry that you did not receive top notch service at our Branch- you the client are our top priority and appreciate you giving us this feedback. Please be sure to provide your reference number if you book again with us and we will make sure to provide you with a great experience! Also be sure to mention you are repeat clients for a repeat client discount.
We hope to see you again soon

Kind regards
Apollo Customer Service team

Marcus Kippner's avatar

Marcus Kippner

Germany

Ranking: 4/10

Poor/missing equipment in comparison to other camper companies.

Reviewed about 11 years ago and experienced in March 2010

Cheapa Campa responds:

Hi Marcus,

Thank you for your review. We are sorry to hear that you are not happy with the equipment provided with your camper. We pride ourselves on offering great value campervan rental.

Cheapa Campa offer no-frills campervan rental where you choose what equipment you would like to include with your holiday. If there was anything missing from the equipment that was supposed to come with your rental, we hope that you were able to contact our team during your hire for a replacement.

We'd be happy to chat about your concerns at any time. Please feel free to contact info@cheapacampa.com at your convenience.

From the Cheapa Customer Service Team

Arnold's avatar

Arnold

Netherlands

Ranking: 8/10

For the kitchen not enough spoons, knife etc.

Reviewed almost 12 years ago

Cheapa Campa responds:

Hi Arnold,

Thank you for your 8/10 review. We hope you had a fantastic holiday with Cheapa Campa!

We are sorry to hear that you didn't have enough cutlery in your camper, and have passed your comment on to our operations team for their review.

From the Cheapa Customer Service Team

Susan & Richard's avatar

Susan & Richard

United States

Ranking: 7/10

A bit disorganized at Auckland airport base, but quick to deal with problems on the road (unfortunately, there have been some). Should have warned us about the ferry costs and suggested alternatives for rental.

Reviewed almost 12 years ago

Cheapa Campa responds:

Hi Susan & Richard,

Thank you so much for your 7/10 review. We are sorry to hear that you experienced some concerns on the road, but are pleased that our team was able to address these quickly.

We do try to advise clients who are traveling from North - South Island of ferry charges, and we apologise if this did not occur. Next time, keep in mind that we are also able to book the ferry for you.

We hope you had a fantastic trip around New Zealand!

From the Cheapa Customer Service Team

Christian Kamm's avatar

Christian Kamm

Germany

Ranking: 4/10

Old campervan, just cheap, doesn't smell well inside, bad to drive, old car / engine. No good information about the campervan (heating etc)

Reviewed almost 12 years ago and experienced in April 2009

Cheapa Campa responds:

Hi Christian,

Thank you for your feedback. At Cheapa, we aim to provide a great value holiday experience. We are sorry to hear that you were disappointed with your rental and that the vehicle was older than expected. Our vehicles are aged between 3 - 6 years, which is why we can offer fantastic low rental rates.

Next time, you may want to consider our sister company Apollo (www.apollocamper.co.nz) which offers 0-3 year old motorhomes.

From the Cheapa Customer Service Team

X Vogel's avatar

X Vogel

Germany

Ranking: 8/10

we know the van are 3 years or older so they were in good condition for us no problem.

Reviewed almost 12 years ago and experienced in November 2009

Cheapa Campa responds:

Hi X Vogel,

Thank you so much for your positive review. We hope you enjoyed a fantastic trip around New Zealand!

From the Cheapa Customer Service Team

vanijzendoor's avatar

vanijzendoor

Netherlands

Ranking: 7/10

Good service, but cars can be better checked before giving them away.

Reviewed almost 12 years ago

Cheapa Campa responds:

Hi there,

Thank you for your 7/10 review! We are glad you received good service from our team, but are concerned that you felt the vehicle could be checked better. If you have any concerns we can help with, please contact us on info@cheapacampa.com at your convenience.

From the Cheapa Customer Service Team

Hannah Clark's avatar

Hannah Clark

United Kingdom

Ranking: 7/10

Well equipped campervan - has everything we need but we were slightly misled as to what the price included. Comfprt wise though, very good.

Reviewed almost 12 years ago

Cheapa Campa responds:

Hi Hannah,

Thank you for your positive review! Cheapa Campa offer no-frills campervan rental where you choose what equipment you would like to include with your holiday.

We are glad you found our campervan well equipped and comfortable and hope you had a great trip around New Zealand.

From the Cheapa Customer Service Team

Susanne Santer's avatar

Susanne Santer

Austria

Ranking: 7/10

Cheapa Camper was one of the cheapest.Therefore the van is a bit older. Thats ok. Not ok was the start:
1) Battery needed charging
2) Gas was empty
3) It wasn't very clean

The car is all in all ok. Good average

Reviewed almost 12 years ago and experienced in November 2009

Cheapa Campa responds:

Hi Susanne,

Thank you for your feedback and the 7/10 review. We are sorry to hear that your vehicle was not up to the expected standard on check out. We pride ourselves on offering great value campervan rental, and have passed your comments on to our team.

We hope you had a fantastic trip around New Zealand!

From the Cheapa Customer Service Team

Susann Koschmeider's avatar

Susann Koschmeider

Germany

Ranking: 7/10

Prices are reasonable, but they charge you a lot for the insurance- i.e. if you only want the standard insurance you still have to pay credit card fees & transaction fees etc. quite a few hidden costs.

Reviewed almost 12 years ago and experienced in November 2009

Cheapa Campa responds:

Hi Susann,

Thank you for your feedback and the 7/10 review. We hope you had a fantastic trip around New Zealand! While we don't aim to hide any charges, we try to give our clients as much choice as possible with regards to liability reduction and equipment options.

We hope to see you again soon!

From the Cheapa Customer Service Team

Lynn Maguire's avatar

Lynn Maguire

United States

Ranking: 8/10

We have a 4 berth campervan and love it + love tourism radio and music + info.

Reviewed almost 12 years ago and experienced in December 2009

Cheapa Campa responds:

Hi Lynn,

Thank you so much for the great review! We hope you had a fantastic time in New Zealand.

From the Cheapa Customer Service Team

frederike's avatar

frederike

Germany

Ranking: 8/10

The campervan is technically O.K and comfortable.

Reviewed almost 12 years ago

Cheapa Campa responds:

Hi Frederike,

Thank you so much for the positive review! We hope you had a fantastic time in New Zealand.

From the Cheapa Customer Service Team

pimn's avatar

pimn

Netherlands

Ranking: 7/10

Booked a camper 3 -5 years old. Got one that is much older. Few start up problems but after a few days we have accepted 'it is what it is'.

Reviewed almost 12 years ago

Cheapa Campa responds:

Hi Pimn,

Thank you for your feedback and the 7/10 review. We hope you had a great time in New Zealand!

We are sorry to hear that you received a campervan older than expected, if you are able to email your booking details to info@cheapacampa.com we can look into this for you.

From the Cheapa Customer Service Team

deanlaw's avatar

deanlaw

United Kingdom

Ranking: 10/10

We have a two berth standard campervan and are loving the experience. We originally considered Kiwi Experience but are glad we opted for the campervan as it gives us more freedom.

Reviewed almost 12 years ago

Cheapa Campa responds:

Hi there,

Thank you so much for your great review! We hope to see you again soon.

From the Cheapa Customer Service Team

barts's avatar

barts

Netherlands

Ranking: 8/10

The campervan is fine, although we have some smelly pillows...Cheapa campa is a great options - 2-4 years old and much cheaper.

Reviewed almost 12 years ago

Cheapa Campa responds:

Hi Barts,

Thank you for your review. We are glad you found our van an affordable option, and hope you had a great trip in New Zealand! We are sorry to hear you received smelly pillows, and hope you contacted our team to have them replaced.

Hope to see you again soon!
From the Cheapa Customer Service Team

Andrew  Smith's avatar

Andrew Smith

Australia

Ranking: 7/10

Booked on the net. In specifications the vehicle length was said to be 7.1m which was important for more room inside and side door use. The real length is 5.6m, so it is misleading. Otherwise the van is good and clean (was). The depot office was well run + laid out + staff friendly.

Reviewed about 12 years ago and experienced in March 2009

Cheapa Campa responds:

Hi Andrew,

Thank you for your feedback and the 7/10 review. Thank you also for your compliments to our depot which we will certainly pass on to your team. We are sorry to hear that you were unhappy with your vehicle length. We provide the maximum vehicle length online for all vehicle groups to assist with ferry bookings.

We hope you had a great trip in New Zealand!
From the Cheapa Customer Service Team

WinstonH's avatar

WinstonH

Netherlands

Ranking: 9/10

Friendly people. Clear story, highly professionaly. Good vehicle, nice service while you're on holiday as well.

Reviewed over 12 years ago and experienced in March 2009

Cheapa Campa responds:

Hi Winston,

Thank you so much for your great review. We have passed on your feedback to our team.
We hope you had a great time in New Zealand!

From the Cheapa Customer Service Team

BernardK's avatar

BernardK

Germany

Ranking: 9/10

The car was cheap and fully equiped.

Reviewed over 12 years ago and experienced in March 2009

Cheapa Campa responds:

Hi Bernard,

Thank you for your great review. We hope you had a great time in New Zealand!

From the Cheapa Customer Service Team

JuergenW's avatar

JuergenW

Germany

Ranking: 7/10

Equipment, kitchenware was not complete.

Reviewed over 12 years ago and experienced in March 2009

Cheapa Campa responds:

Hi Juergen,

Thank you for your review. We hope you had a great trip in New Zealand. It is concerning to hear that your kitchenware was not complete, and we hope that you were able to have this rectified during your trip. Please contact us on info@cheapacampa.com if you have any concerns.

From the Cheapa Customer Service Team

MartinD's avatar

MartinD

England

Ranking: 7/10

Upgraded to 4 berth, a bit heavy to drive but relible. Clean and well equiped.

Reviewed over 12 years ago and experienced in February 2009

Cheapa Campa responds:

Hi Martin,

Thank you for your review. We hope you had a great time in New Zealand!

From the Cheapa Customer Service Team

IanM's avatar

IanM

United Kingdom

Ranking: 6/10

Good but one or two bits not quite right such as only one HOB works.

Reviewed almost 13 years ago

Cheapa Campa responds:

Hi Ian,

Thank you for your feedback. We are glad you enjoyed your trip, however it is concerning to hear that you experienced some technical difficulties. We hope our team was able to assist during your holiday, but if not, please contact us on info@cheapacampa.com at your convenience.

From the Cheapa Customer Service Team

Katrina's avatar

Katrina

Australia

Ranking: 7/10

Very busy day when we picked up the campervan - rushed through orientation.

Reviewed almost 13 years ago

Cheapa Campa responds:

Hi Katrina,

Thank you for your review. We are sorry to hear that your orientation seemed rushed. There are certainly some times where it is much busier than others in the motorhome rental industry, but we always try to provide great customer service. We hope you had a great trip around New Zealand!

From the Cheapa Customer Service Team