Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Nelson Tours & Travel Ltd.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Nelson Tours & Travel Ltd

Valid Reviews

26 Valid Reviews

The Nelson Tours & Travel Ltd experience has a total of 42 reviews. There are 26 valid reviews that are included when calculating the ranking score and 16 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 26 valid reviews:

Rating Count Percentage
10/10 19
73%
9/10 3
12%
8/10 3
12%
7/10 1
4%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

95.38% Average

The raw data average (mean) for all the Nelson Tours & Travel Ltd valid reviews is 95.38% and is based on 26 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Weighted Average

95.37%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Jillian 10/10 1635 days 4.26 100%
Pascale 10/10 1786 days 4.05 92%
Kevin Fitzsimons 9/10 1786 days 4.05 92%
Jude Laurence 10/10 1786 days 4.05 92%
Craig Terry 10/10 1786 days 4.05 92%
Rach 10/10 1786 days 4.05 92%
marissa h 10/10 1786 days 4.05 92%
julie maki 10/10 1816 days 4.01 91%
Janene Chaplin 10/10 1816 days 4.01 91%
Blackie 10/10 1847 days 3.97 89%
Jeff Johnson 10/10 1847 days 3.97 89%
Grant OConnell 8/10 1878 days 3.93 87%
Dan Palmer 10/10 1969 days 3.8 83%
Dia Stehling 8/10 2000 days 3.76 81%
Nathanwill5 9/10 2059 days 3.68 78%
Michael Buchanan 10/10 2059 days 3.68 78%
Karen Ande 10/10 2059 days 3.68 78%
rnicks 10/10 2090 days 3.64 76%
Fiona Oliver 8/10 2120 days 3.6 75%
hob79 10/10 2151 days 3.55 73%
winesus 7/10 2273 days 3.39 67%
GRAYJOAN 10/10 2759 days 2.72 41%
sebey 10/10 3065 days 2.3 25%
NZJenJen 9/10 3430 days 1.8 6%
evi21 10/10 3545 days 1.64 0%
kari 10/10 3552 days 1.63 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Nelson Tours & Travel Ltd experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-7.28% Adjustment

There may be an adjustment if an experience hasn't received any reviews within the last 60 days. However the Nelson Tours & Travel Ltd experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 364 days.

The Nelson Tours & Travel Ltd experience has been adjusted for 364 days. Adjustments are according to the following table.

Days Adjustment
361 -7.22%
362 -7.24%
363 -7.26%
364 -7.28%
365 -7.30%
366 -7.32%
367 -7.34%

Final Ranking Score

88%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.