We flew into Queenstown as scheduled, expecting to make a quick call to Snap and be shuttled to where we would pick up the rental car. No such luck. We called and were on hold for over 40 minutes! I tried messaging, but no response at all. When they finally answered their phone the lady said "sorry, we're quite busy" and I said "sorry, that is not our problem". She then said we would be picked up in 15-20 minutes.
So a total of over an hour waiting when they knew our arrival time.
Turns out that all of their calls are routed to their Auckland office - there is no means to call the local office.
The people on the ground in Queenstown were wonderful and were very apologetic - but it wasn't their fault, Snap needs to sort out their systems - there are plenty of other bad reviews here for exactly the same reason.
Snap Rentals forced all the costumers to return all the cars before the 6pm of 25 march even if you paid more days, or they will charge us on the credit cards 1 full extra month until the end of April. They do not return to their customers the money from the days they could not have their car, and they do not answer the emails. I don't recommend this company if you don't want to be scammed.
Christchurch airport pickup booked for 25/2/20 to 11/3/20 through expedia prepaid online was prepared to pay $100 at pickup included toddler seat for $40 for 16days. Ph number for airport pickup wouldnt go through luckily we had family also meeting us. Got to rental place gave appropriate id and Visa debit card was told i could not car hire a car as my name was not on the card and no other options were possible, price paid was non refundable. Processed to phone expedia for possible transfer to another rental was not possible negotiated no refund for me. My only possible option i could think of was to order a new card with my name and miss out on 5 days Expedia talked to snap well i continued to wait was on hold for 2 hours. Snap agreed to move my pickup date to 5 days ahead. Visa Card arrived went in at 10 car wasnt ready told to come back at 12 and did we need a trip to the airport? Obviously no note was made that the days were moved. We went back at 12 met the same person who served me 5 days earlier i even said u served us the other day, remember? She didnt even realised and even thought we just come from the airport. I gave my id and visa debit card with my name on it. Paid full insurance cover as my cards not accepted as a credit card and no need for a car seat as we'd already borrowed one all up i paid $175 on top of the $399 already paid online. The car was a bit untidy, had no floor mats, had scratches on it and a crack on the passenger vanity mirror. Though it was cheap to full up and didnt break down on us and nice and small, easy to park. Dropped car off at 0830 half tank the man said $25 i was like sweet thats a good price. I didnt need a airport drop off as my family gave us a ride to the airport. Upon gettin to Auckland on 11 march check my bank account and snap rentals took out $85 for what for i dont know i have not received any invoice emails stating what it was for and nothing following up if we were satisfied with their service.
While in Auckland I received $200 a ticket on my Snap rental car. The ticket was for not having the correct registration. After looking around I found that the registration was not attached properly and had fallen off and was lying on the dashboard. I found some tape and attached the registration properly and immediately called the Snap office. They instructed me to send a picture of the ticket and it would be taken care of. its now 4 weeks later and I just received a $250 charge on my credit card and a notice saying I was charged for the ticket plus a $50 dollar handling charge. I shouldn't be charged $250 because Snap didn't attach the registration correctly.
I am changing my review from a 1 to a 9 for Snap rentals. Snap rentals responded to my email and the ticket for the rental car was taken care of and the $250 was refunded to my credit card.
The service, the vehicle and the price met all expectations, they would of scored a 10/10 if drop off was at the airport. I will definitely will be using them again when i return to New Zealand
Snap staff were helpful and friendly. The rates were really good and the vehicle was clean and well presented.
Easy to set up, staff were friendly and relaxed. No dramas. Got transfers to and from the airport! Everything you want when you’re on a holiday! Would definitely recommend snap! Keen to come back to NZ and use them.
Hired a car from Snap rentals in Queenstown NZ. Excellent price on car coupled with some good information on insurance and a good price. Guys I dealt with on pick up and drop off were courteous with good sense of humour. Car was fine for what we needed, clean unmarked etc. Nice easy good helpful experience. Will use again when I next go to Auckland.
Robert Noel Grice
Snap staff are the best friendly informative bunch of guys i have come across even the girls (ENGLISH) that so polite and funny as apposed to most companies that use indian telemarketers i will be back mid march along with family for at least two cars !!! Cheers Snap
Snap rentals werte great, picked me up from Auckland International terminal and within 30 minutes I was away in the car I had booked, the car was clean and tidy and ready to go. When I returned the car it was easy and then I was shuttled back to airport within 20 minutes. I am going back to New Zealand in February and will be definitely using Snap again.
I travelled to Christchurch for business, and hired a car for travel while there. The team at Snap were great - the drivers who picked me up and dropped me off were both really good people, and got me to/from the airport promptly, and the staff who served at the counter were great. I will definitely use them again on my next trip to Christchurch. The car was tidy.
Very responsive, caring and informative staff. I will return if only because I felt well looked after at the end of a difficult Friday .
Beware of Snap rentals!
Snap has really untransparent insurance conditions, and due to this we decided to cancel the deal. They contacted us once back and agreed to the cancellation, but since then we neither heard from them anymore NOR saw our 2000 US$ back!!!!
Very friendly staff and very responsive to a last minute request I had.
It was quick and easy to sign up for the vehicle and some great choices.
Great team. Excellent service.
Hired a car for the day from Auckland airport. Cheap and tidy vehicle. The location is about 15 minutes from the airport but shuttles run every 15-20 minutes. We got an Uber for about $25. Quick friendly service once there, easy drop too. Highly recommended
We hired a car overnight from Snap, as they were recommended to us. They were great, a young team who haven't developed grumpiness, so refreshing. We got a mystery car and it was fine, clean, drove well, auto. I did miss my backing camera though, but that's what passengers are for, right!. Excellent pick up and delivery to the Airport too. Thanks so much, I would use Snap again.
Efficient and courteous when we picked up and returned our car. Car was clean and in good shape. Nice to drive. Staff gave us good directions and into to get us started on our holiday. Good value.
Nice friendly staff, easy pick up and drop off, we got the exact car we booked and prices were very good.
If you want to rent a car in NZ just do Snap. I've rented cars all over the world .These guys are up there.
It really couldn't be anymore easier! Totally stress free, best prices I could find and such friendly helpful staff. From the moment I stepped onto to shuttle to getting off at the end was such a nice experience!. Massive thank you to the snap rental team in Auckland.
Car rental price was competitive. Service was good and the car was clean and new. Would definitely recommend and will get back to Snap for future rentals.
Snap provided fast friendly service. Car was perfect, economic and as promised. Shuttle service to and fro the airport terminal was swift and hassle free.
Great experience overall.
Christchurch SNAP Car Rentals provided the perfect car for our two week tour of the South Island, and at a very good price. The personnel were all exceeding friendly and proficient, and went beyond the norm to take us to our motel rather than to the airport when we returned the car. Great experience
Very friendly and professional
Nothing was a problem .
Car was very good standard and drove beautifully .
Returning the car was so simple
Will certainly use Snap again
Would recommend 100%!!!
The entire rental process at Snap Rentals agency was easy and all the rental conditions were clear.
Pick up & Drop off a car without any problem! Thank you!
Great car rental (Tesla Model S)
A few things to look out for.
I took the additional "Tesla Cover" when booking and paying online. The site CLEARLY says when you book online and take the extra cover that there will be NOTHING further to pay on collection of the car.
"Nothing" it seems does not include the $1000 bond they took on my credit card on collection of the car.
Also, when I collected the car it was only about half charged. The portable charger unit supplied takes over 20 hours for a full charge, so overnight only added a very small amount. Finding a Tesla charging station the next day proved a challenge, and the supplied adaptor did not work on the EVLink public charging units.
so... great vehicle, challenges with getting electricity in to it, and be prepared to have your wallet emptied by Snap Rentals on collection of your vehicle.
Easy, friendly, no fuss rental for three days in Queenstown, best price, good car, fast and efficient pick up / drop off; Thanks guys
Hired a great little corolla wagon > awesome car .
Snap easy to deal with and convenient . Super helpful nice guys
Snap staff at Christchurch were friendly and easy to deal with, and return of the car plus airport shuttle was excellent. Could not ask for more.
I would highly recommend Snap rentals the offer great value and service. They were helpful and easy to deal with. Great job Snap rentals!!
Great people and outstanding service! Super seamless process aswell! 10/10 for sure.
Was very easy-right through from booking to delivering the car back. Staff was friendly and efficient and the rental car was excellent and very cost effective. Thanks team
Quick and easy rental, cheaper than competitors, friendly staff and a simple returns process. Would definitely recommend and use again!
Absolute disgrace, couldn't provide hire & extras despite booking well in advance, JJ service rep tried to palm us off with lethal advice regarding snow chains and when that didn't work decided to get aggressive & call my 7 yr old a C***, made complaint to Chris the manager who did nothing but make excuses, needless to say would not recommend, tin pot outfit with "office" under the stairs of another company!
Aubrey Lee Wah
Dealing with Snap in Queenstown was a very good experience. The pick up at the Airport was on time and dealing with the Staff was a pleasure. A very neat and tidy vehicle which was worth its weight in gold. I will be dealing with Snap in future and I highly recommend their services. Very good customer services,10 out of 10 . Thank you so much Snap Queenstown, much appreciated.
From being collected at the airport, delivered to the Snap site, to be greeted in a personable manner, processing the paper work, checking and agreeing to any damage to the vehicle, then receiving the keys and having a vehicle that was totally reliable, made for an enjoyable holiday. Great work Snap rentals. Raymond.
while in Queenstown we used Snap car rentals. Top friendly service very helpful would definitely use again
Snap rental cars Auckland. Great service with a pick up from the airport taking us to their rental lot, efficient sign up at office so we could leave quickly on our trip. Good modern car which was comfortable & didn’t use much fuel. Also really efficient return & fast return shuttle to airport so we could get to our plane under tight timeframe. Thanks very much. Recommend Snap rentals. Big up all Snap rentals massive.
Hired a car from Queenstown NZ. Great Service and Excellent Car. Highly recommend.
Have used Snap twice. Great experience. Quick hassel free service, well organised. Information clearly provided.
Snap rentals was a great experience! The process was hassle free and the agents were extremely kind and helpful. I would highly recommend.
Have used Snap Rentals in the past and will continue to use them in the future. Consistently cheapest prices, staff are friendly and competent, close to the airport (3 to 5 minute courtesy bus ride), and vehicles that are reasonably maintained. Would highly recommend this company.
Joana Chit Castolo
Value for money.
Hired a car from Snap rentals Queenstown, friendly service from all the staff, the shuttle to go puck up car was prompt and easy to find. The car was well maintained and rented at a great price.
We were struggling to hire a car in Queenstown last minute on a NZ restricted license and glad we found Snap Rental! The staff are friendly, love that they pick you up from the airport also drop you off. Our Toyota Corolla Station Wagon was reliable on the road throughout our long road trip to Milford Sound. Thank you Snap Rental for making it possible for us to get to places during our stay in Queenstown :)
Proof that cheaper car rental doesn’t have to be dodgy! Easy to understand cover level on the website ( inc full excess cover).. no silly additional charges (you know ‘airport loading’ etc. Lovely people (from in the hire centre to courtesy bus drivers). Courtesy bus arrived within minutes... oh and cars that were actually clean and drove well!!
Easy and very affordable. Helpful staff.
I urge people not to use this company. Whilst the staff are very nice and pleasant - this company will rinse you either by the insurance ...or other charges and .....the car we had (for a long term monthly rental) was an absolute lemon. The fan belt made a hell of noise upon starting and it periodically wouldn't start unless we opened the bonnet and pushed the rubber thingywotsit back onto the battery!! All issues we tried to address within the first few days of the rental and we had to actually drive back into the rental place in order to get a response as no one returned our calls or emails. I can't see how long this outfit will survive. It was a totally unnecessary stressful experience!
Snap Rental provided great service...quick pickup response, friendly staff who rectified a phone mix up courteously and promptly No wait return to airport. Great value for money and I will use them next visit to Christchurch
Collected the car in Queenstown. Friendly staff not flustered even though there were quite a few customers to deal with at once. The Corolla went well, was clean and good to drive. Drop off near Christchurch airport was easy and we got a ride to the airport. I'd definitely rent from Snap again.
Great service, clean and suitable car for me and my family and we got collected from the airport.
We found Snap while we were searching for a car the night before we flew to Christchurch. Nice and easy booking. We call the office when we arrived at the airport and the shuttle was there already. Really love their service and love how clean the car was.
Fast easy service. Friendly staff
HINARAVA & AUGUSTIN
Snap Rentals will always be our choice when we come back to beautiful NZ.
Super proffesionnal, very welcoming and helping, and a super cheap price for a very good car it is all worth a 10.
I definitly recommend this company, congratulations to you SNAP for an awesome service quality!
Everything thing went down smoothly. Good price, we had the one-way option. Nice staff. Would definitely recommend and rent there again.
Save up to 70% on campsite fees! Support conservation and experience the natural beauty of NZ. 78 Department of Conservation campsites, one convenient pass.
Very easy to deal with and quick communication. Pick and drop off were both simple and fast.
Snap Rentals fixed up another companies mess and saved our holiday. I went in grumpy and upset and they were wonderful and sorted us out. I really appreciate the kindness they showed. I recommend booking through Snap and using their insurance rather than a booking sites. Much cheaper and no issues with them. I will always use Snap on holidays now.
Very prompt service, no delays and helpful advice. Easy to deal with and highly recommend.
This rental is a very practical choice as their price being one of the lowest which was my reason for choosing them. Don't expect fancy shuttle bus. You have to make the call from the airport for a pickup. Be patient as they don't have a fleet of shuttle buses running back and forth from the airport. Their office isn't fancy either and it's a small company. Its car was fine. I chose complete coverage to lessen stress and their price was affordable. I got what I expected and that's why I gave it a 10.
Snap Rentals were excellent. Good service, in and out. And from my research, the cheapest also. About AUD$28 per day, = NZ$30 roughly including insurance from RentalCars.com.
Toyota Yiros (my warped idea of a joke, it's a Yaris) is perfect for NZ roads for two. Sits on 105 - 110 kph easily and quietly.
Well presented car, clean externally and internally. The car looked good overall but had some dings - every panel actually, including the roof - but the car was photographed on delivery and at return was cleared immediately. No problem.
If you find better value let me know but for me it was a very good experience
Snap Rentals will have all mine & my family's business from now.
The car was reliable, clean & very easy on petrol.
The service was so fast, friendly, helpful & nothing was a bother to them.
The fees were very good. Didn't cost me an arm & a leg.
Wonderful service well done.
We booked our Snap rental through our Jet Star flight booking. We have used Snap before, directly, and had no hesitation in re-booking. We are always happy with the pickup service from the airport, staff attention and professionalism when picking up and returning cars. We also always choose an economical and cheaper car as we are only bobbing around Auckland for a couple of days. We did feel the $3 for a second driver was an unnecessary added expense as we had full insurance and the extra adult driver was fully licensed but we were happy with the 5% discount for gold card and return customer. An extra staff member on the mornings we were there would have assisted both staff and customers, although I realize small problems cannot always be foreseen.
We will book again
Picked up a Yaris from Christchurch Airport, staff were friendly and informative. Had no problems with the car it ran extremely well and was very economic.
Drop of was smooth and I was then dropped off back at the Airport, stress free trip. I would recommend Snap Rentals.
Fast & Easy service. Car was exactly what we were expecting. Staff were very helpful and collected us and dropped us off before and after use of the car.
Great service, great car, great price. Could not ask for anything more
Auckland depot. Pick up and delivery to and from the airport was prompt. Car, a super saver, not in pristine condition but clean and tidy. Most importantly, drove very well and was very economical to run. Everything we wanted in a rental
The car was great and the people were awesome! We had some issues with flights being moved and delayed and the guys at snap were fantastic. they were friendly and bent over backwards to make sure we got to the airport in time. I would highly recommend.
DO NOT RECCOMEND!
Worst service ever experienced!!
They have cheap cars. If nothing.happens to the car you will be lucky to get back your 2000 NZD bond.
Unfortunately for me i got a small dent at passenger's door for which i was charged the total bond! Ridiculous!
The staff at Christchurch office promised me to be refunded before one month....
At this day it is already 70 days since drop off! More than 2 months. And i still did not get any refund or reply to my emails!
You can not reach them! Neither by phone or email!
You can find other cheap and good deals. Trust me, this can be your worst nightmare!
I have used Snap Rentals 3 times now in the last year and every time the reservation, pickup and drop off processes have been simple and fast. There vehicles are immaculate and a pleasure to drive. Will be using Snap every time we travel home to Auckland.
Arrived in beautiful Christchurch, at the airport. Had booked a car for the three days I was to be there. Was picked up by a lovely young man and taken to the Snap rentals depot. The sign up was easy, thorough and quick. Great communication re directions to take for my destination, map given and off I went. Nice little Toyota Yaris which drove like a dream. Returned the car prior to leaving on Sunday. Fantastic service from the young woman who was the check-in, checkout person, driver to the airport, cleaner etc. she promptly cancelled the deposit that was being held on my card. No fuss, easy interactions. She was so friendly, an asset to the company. Would definitely use Snap Rentals again. Highly recommend!
Staff was friendly and helpful and prices were low. Pick up and drop off from the airport was quick and easy. I'd rent from them again.
Snap Car Rentals, Auckland. Great service, well maintained car, friendly staff, shuttle service on time and great price.
I was picked up at the Airport within 5 minutes of calling Snap Rentals. Took a 5 min trip to their depot. Went thru the contract, discussed and clarified the insurance options given I had booked the hire through a third party. The car I got was clean, tidy and did the job. As I returned the car to the depot the shuttle bus was about to leave. A staff member asked if I'd like to get on it which I did. Another staff member checked the car so I could make the shuttle. I got to the Airport and realised I'd left my reading glasses in the car. Within 1 minute of arriving at the Airport another staff member drove from the depot and handed my glasses to me. Overall this was a great experience - great customer service with a vehicle that represented value for money when compared to those car hire companies based at the Airport.
Great customer service, clean good cars, very helpful staff , good location, good price would recommend and use again.
Michael Van Den Hoogen
Great friendly service, and an excellent price. The staff were helpful and went out of their way to drop us at our nearby hotel.
The cars were exceptionally good value for money they were in reasonable condition for their age and there was no problems with the cars there is no problems with the service at all and I would highly recommend them to anyone else
Pros -The car rental is cheap.
Cons- After you rent the car there is no way to contact the company. I tried multiple times to call the number on the website and it kept saying the phone number was inactive. I even sent an email through the website and haven't got a reply a week after my trip. Keep in mind if you're returning the car at the airport their shuttle bus stops after 6 pm which they don't mention. There was no way for me to even confirm this because again, you can't contact them once you leave the office. They have 1-2 staff and the wait times were very long when renting the car and also returning, so keep this in mind if you have a flight to catch. If you decide to get the full coverage insurance, be aware this is from an external company and you still need to freeze $2000 on your debit or credit card as "bond", I was only told this at the counter. The other customers seemed unaware of this too.
we arrived into Auckland, ready for our pick up from Snap Rentals as we had booked on line a week before. we waited 45 mins to be picked up, in between this time i called them 9 times and my husband called them 10. no answer. we had to get a taxi out to them, which cost us $33, on top of the car that we had already paid for! we were not very happy!! we asked for a refund for the taxi. then, we drove off in our car towards Whangerai, getting dark, and realized that we had only 1 WORKING headlight. this was not good at all..started raining really heavy, stopped at a gas station to check if we could replace the lightbulb (which is not our job to do in the first place), realized that we could not find the one needed so had to keep driving. it was the worst and most dangerous experience i have had. DO NOT RENT from Snap unless you check everything is working...Again, which should not be your job.....we are still waiting on our taxi refund, which has been over 1 month now. We will NEVER rent from them again.
Snap was great. Easy pick up drop off. Shuttle bus to/From airport. Friendly, courteous staff. Best clean vehicle.
Dishonest and liars.
Be weary of renting from Snap Rentals. If you run into car troubles between Auckland and Christchurch you are out of luck as they have no offices in between.
I rented a car from them in Auckland that was severely dented, given with 3/4 of a tank and 200,000+ miles. On day 2 the transmission started to fail while driving over a mountain pass. I was stuck in Taupo for a day waiting for a new car to be driven to me from Auckland.
Secondly, they constantly have a 3rd party company answer their phone calls with no one from the main office to get in touch with you even during a breakdown. I spent 2 hours trying to get ahold of someone consistently told by the agency that "they would relay the message."
Next, they charge your credit card on file without authorization or consent.
Lastly, when they owe you money (daily rate, daily insurance rate, missing full tank of gas upon pick up, as well as fraudulent charges) they will pretend to issue a refund but not actually process it. I had to call my credit card company and contest charges a week after they "refunded me."
One rep promised to compensate me for losses as a result of the car breaking down (transmission failure on the 2nd day). Ownership and management immediately said no. The employee that promised me reimbursement is no longer at the company. I was promised follow up after they followed up with the former employee. Since dropping the car off, my emails and phone calls have gone unanswered.
For a small company with seemingly accessible management, they don't seem to follow up on promises provided by staff nor due refunds according to their own policies.
DOES NOT RECOMMEND.
Graeme and Neal
cheapest rate we found, very happy with service
Was way more than we expected we hired the car in Auckland and drove to the north island the SUV we had in particular was so smooth no issues what so ever. petrol friendly staff at SNAP were very helpful we did receive our vehicle late but that didnt stop us and our experience with SNAP rentals. well recommended A+++++++
This was my first experience using Snap Car Rentals. Making the booking was quick and easy and the rentalrrate was more than competitive. The Auckland staff were very pleasant and helpful. Possibly due to a quick turnaround, the vehicle was a little dusty on the outside when I picked it up but I'd certainly use them again.
Price : Affordable
Services : Wonderful
Cars : Comfortable
The authenticity of this review is currently being investigated
all the staff are amazing... friendly and accomodating.. highly recommended.. thumbs up!!!
Loved this company, have used other 'big name' car-hire services in the past so just expected the norm, but must say Snap went over and above in terms of customer service - really friendly staff, was picked me up at Auckland airport for the short transfer to their offices and was genuinely so excited to be in New Zealand by the time go there - it was a great start to the trip! Cost effective, friendly service - would definitely recommend and 100% use again. Thank you!
We used snap in Queenstown. Great service from a great team. Would highly recommend Snap to anyone who is needing a rental car. Awesome price for a neat and tidy car.
Excellent service, professional and great price. I definitely recommend it to everyone.
The Snap service was prompt, quick and efficient. Staff were friendly and cooperative, even beyond the call of duty. After our lease ended, they took us on to our local accommodation at no charge. When the vehicles was returned to them, they did not spend ages looking over the car for possible recriminations. The whole experience was pleasant and comfortable. I have no reservations about recommending this company.
Snap Rentals provided a convenient car rental experience on our recent trip to New Zealand. The cars they provided were reliable clean and reasonably priced. Their staff were courteous and helpful and I have no hesitation in recommending them to other travellers.
We used Snap Rentals for our eight week touring holiday of New Zealand. The car was an oldie but definitely a goodie. We received excellent service from Snap and they provided a car to suit our budget. Would certainly recommend them.
I have given Snap rental a 10 as they have provided a very good service during my recent trip to CHCH. It’s staff were very friendly n accommodating.
Dr John Rose
Good value rental of automatic Toyota Vitz for 6 weeks. Chose fully comprehensive option for greater security and 'worry-free' driving. Friendly staff, reliable vehicle with enough space for us (two adults) and three cases and two back-packs. Fuel-efficient and comfortable. Highly recommend this company.
Very happy with my little car from Snap Rentals. It was a hybrid so very good on the petrol too, a fairly basic car but that was what I wanted and a good price for sixteen days. Did the drop off after hours which worked fine. Would definitely use again.
Very happy with my little car from Snap Rentals. It was a hybrid so very good on the petrol too, a fairly basic car but that was what I wanted and a good price for sixteen days. Did the drop off after hours which worked fine. Would definitely use again.
John Acquesta jr
Customer service was spot on. Very friendly and helpful. I had to alter my reservation due to weather and it wasnt a problem . The shuttle service to and from the airport was great too. I will most certainly use snap again .
Easy to deal with, great after hours service and fantastic prices!
Rented a great hybrid Toyota from Snap rentals in Auckland. The car performed well. We were late getting the car back because we couldnt find a gas station nearby and we would have missed our flight home but Snap rentals came to the rescue and delivered us in a special shuttle to the airport. Thanks for the great service Snap rentals Auckland.
Pleasant and efficient short term rental service from Snap Rental for a great price. Would recommend them for future use!
Just had a great experience with hiring a car from Snap at Auckland airport.Pickup good, Sign up good, Car good. Return easy, Price very good.Total experience excellent.
Best car hire experience I’ve had in my 63yrs, and believe me I’ve had many.
Booking on line was easy (in UK) collection from the airport the staff were great and well presented. Car was immaculate. What more can I say!
J'ai loué un véhicule de tourisme pour un mois chez Snap. Aucune mauvaise surprise. Les prix attractifs ne se font pas au détriment de la qualité de service ; quand j'ai souhaité changer le lieu de restitution de la voiture, le service clients a été très efficace (changement effectif en moins de 5 mn !). Le surcoût du changement n'est pas négligeable (250 NZ$) mais est de mon point de vue raisonnable
compte tenu du fait que cela impliquait un changement d'île
Great price, good 2016 Yaris with medium K's. Car was presented well, although exterior clean was a bit slapdash. But for the price I can't really complain. Beats Rent a wreck rentals for similar prices.
Queenstown rental - car clean. Pick up from and return to airport prompt. Good service.
Snap Rentals in Christchurch were competitively priced, and we were very impressed with the service from the staff. There was a slight delay picking us up from the airport, but that was because we had to buy a NZ sim to call the shuttle service. Other than that the service was prompt and efficient and the staff were very friendly. No problems with the return of deposit that makes for a smooth process. We had a very positive experience.
Straightforward no fuss company. Definitely use them again. Cars aren't brand new so you can relax a bit. Still in good condition. Tricky to work out where they are at the airport . Don't go to the car rental area but turn in the opposite direction
i.e. coming out of the airport building turn right then follow the building. Around the corner is a free direct line phone on the wall which you use to call them.They will send their minibus which stops nearby. It is too far to walk to their depot, particularly with bags. 5 to 10 minute drive.
I got a car with almost 192000km on the tachometer. This didn’t bother me yet. However, the vehicle had a lot of scratches, dents and other damages. The vehicle was clean but made an unkempt impression.
When driving the gear made strange noise and I was happy that I had no breakdown.
I don’t understand why such vehicle is still rented at all.
Unfortunately I was captured by a police speed camera. The fine was NZD 80.-. Because it was a camera the police sent this infringement notice directly to SNAP rental. Instead of informing me that my car was captured and I have to pay the fine, SNAP rental sent me an e-mail in which the service agent declared that the infringement cost of NZD 80.- plus an administration fee of NZD 50.- has been charged to my credit card.
I tried to contact SNAP rentals by several e-mails, phone call and contact form on their homepage to clarify this matter but I wasn’t successful. Nearly two weeks later and after additional mails I received an unfriendly mail telling me that I have to pay this administration fee.
The behaviour and service of SNAP rentals is not really customer oriented.
Based on my experiences with SNAP rentals, I will not rent another car with them and cannot recommend this company.
Great price good running car. Easy pickup and drop off at the airport in Auckland. A bit hard to find office for drop off but works well with maps in cell phone.
Snap Rentals provided us with an EV rental car. This fit well with my preferences towards my own values of being more eco-friendly. The car was perfect for getting around busy Queenstown and Wanaka. I'm not sure how it would fair up in the winter. So perhaps Snap rentals might consider a SUV EV rental vehicle for that time of year.
Booked with Snap from Scotland via Rentalcars.com for 3 week trip to NZ. Picked up from Auckland Airport.
5 star experience - great car, great pick up and drop off experience, great people and most importantly great value all in...would definitely reccomend and use again.
Rented a car in Christchurch for 10 days. Getting the car including pickup from the airport at 1 am was very fast and effective. Car was clean and no problems with it. Returning was the car was even faster, I can recommend Snap Rentals and would choose it again.
Access savings worth hundreds of $$ on Top Ranked NZ Accommodation and Activities for just $1 per day.
Found this company from another traveler who had a great experience. Booking was fast and simple online. Check in was a breeze. They had clean and reliable cars. Much cheaper than big name companies. Check out was easy. Rides both to and from the airport included. It’s nice to stay with a local company who really provides above and beyond customer service. I would recommend using their gps as phones aren’t always reliable. It would have been more expensive to update the maps on my personal gps so I went with there’s. No problem renting it that day for the week.
Picked up and dropped off at Christchurch airport, excellent and speedy service both times. Would definitely use Snap Rentals again.
Hired an i30 from SNAP rentals in Auckland. We were collected from the airport in the van and taken to SNAP. Picked up the car, very efficient and quick service. Great experience when we returned. Straight out of the car into the van back to the airport. Simple and easy. Would highly recommend to all travellers needing a car 🚗.
Friendly, fuss free service. Fabulous team who go the extra mile (returned mums passport found when cleaning their car) and noted it was my birthday wishing me a good wishes which was much appreciated. Make you feel special. Highly recommended
John and Ann Roskilde, Denmark
All went smooth and professional. Car worked perfect and personell were great besides we had a good price for the rental. We can highly recommend Snap.
I went to New Zealand and drove myself around the South Island with a lovely rental from Snap. It was a smooth check in process at the rental car company and as speedy as island time can be :) . The car I rented was priced excellent and came cleaned and ready to go. The rental agents made the process seamless with taking pictures of the pre-existing cosmetic issues inside and out of the car and away I went. They offered shuttle service to and from the airport with a phone call for pick-up. They spoke multiple languages and there were a ton of brochures in the office re: things to see and do for my road trip.
From start to finish Snap Rentals were very professional and easy to deal with. The car provided was ready to go and performed extra well for the 25 days of hire. Collection at airport was simple and drop off at other end was identical. The staff were friendly and helpful and ensured our holiday started and ended perfectly. Based on our experience we would totally recommend Snap rentals if anyone is looking for a good quality inexpensive vehicle while traveling NZ.
Queenstown near airport. Very convenient. Excellent price, good insurance. Car well used, slightly dented and not perfect, but everything worked perfectly. Service and friendliness from staff excellent.
Phil and Gail
Very efficient Company .If you need to rent a car I would recommend Snap Rentals in Queenstown New Zealand. Good polite people
Easy online booking, easy and quick pick up and drop off!! Loved it!!
Everything was just so easy from start to finish, get price as well, I couldn’t fault them or the car
We were running a little late picking our car up so we were keen to get on the road as soon as possible. We found both the pick up and drop off process at Snap rentals very quick and efficient, and the car that we had never missed a beat in 2 weeks. Thanks Snap, will definitely use again, and would recommend to anyone else
Very economical. Simple process. Much cheaper than the “bigger” rental companies. Simple and hassle free. Use them.
Great rental car. Very economical. Clean and tidy. Had no issues mechanically. Excellent value for money. Staff friendly and helpful. No hassles with the transfers to and from the airport
Chris and Kevin McKenna
We hired our car from Snap in Christchurch and returned it to their Auckland office a month later after an awesome holiday. The pick up and drop off processes were very quick and efficient. The car was clean and we had no trouble with it at all. Their airpirt shuttle was quick in both directions so no time of our holiday was lost, and the rate was very cheap. We would highly recommend Snap! Thank you Snap contributing to our great holiday.
Très bien reçu à notre arrivée à Auckland par l'équipe de snap rentals
un mini bus est venu nous chercher à l'aéroport
le véhicule loué était conforme à notre demande
Après un mois de visite du pays et plus de 5000 km, la voiture a été réceptionnée à Auckland
dans l'état sans être obligé de la nettoyer, et le mini bus nous a raccompagné dans les temps
à l'aéroport. Merci à l'équipe snap rentals
Picked car up at christchurch. Good small car Toyota in excellent condition. Had full insurance. No problems with snap . All went smoothly and quickly. Staff very friendly and helpful. Happy to come back again
Easy pickup and drop off. Friendly staff. Fast checkin and checkout processes. Good price.
We rented a Toyota Corolla from Snap Christchurch airport for one week. The car is an older model with high mileage. But it is very clean and runs like a brand new vehicle. We were very happy with the car performance.
After returned the rental car, we rode the shuttle to airport. 40 minutes before flight departure, my wife found out she had left her iPad and some money in our rental car. Immediately, I called the 800 number and luckily we caught the Snap shuttle at airport. We rushed back to the rental place and my wife retrieved her iPad and money from our rental car. The lady who drove the shuttle immediately turned around and sent us back to airport. We were able to board the flight in time.
The service of Snap Christchurch airport is excellent. I'll give them a 10.
We hired a car from Snap in Auckland and returned the vehicle in Queenstown in New Zealand. The car was perfect for the two of us. What impressed us the most was the helpful, friendly staff in both offices. Unfortunately our car was not available when we first arrive in Auckland, the flight arriving after the office closed. This occured probably because we booked via another party, and flight details were not forwarded. After this initial hiccough all went well. Many thanks to the staff in both cities.
Snap rentals is a very good company and the car was with a very good engine I did 5000 km without problems.when I rented the car at the office the staff was very kindly and inform me for everything.
Hired a car from Sanp’s Auckland office for 2 days. Really great car great price and did not oversell the insurance. Recommend!
We chose Snap Rentals on the recommendation of a Kiwi friend and because they were substantially cheaper than the major car rental firms suggested by our travel agent.
The shuttle arrived at the airport promptly and took us to the office in Christchurch, and there were no hassles getting our car.
The car itself was a bit scraped and had a high mileage, but performed well and met all our needs, and I would have no hesitation recommending Snap Rentals to others travelling to New Zealand.
All round good experience. Everything worked like clockwork. Staff very helpful and friendly. Good price, simple pick-up from the airport, clean and problem-free car (exactly the model ordered which doesn't happen all the time) and even took us to our airport hotel on our return. Happy customer.
On line booking was easy.
Check in at ChcCh was quick and cheerful which was great after the long flight.
The Corolla was clean and a great wee car to drive.
The return of car was quick and cheerful.
Free shuttle to airport was again prompt, friendly and cheerful driver.
This is the second time to choose Snap and we will continue to be return customers.
My wife and I are based in Scotland and have just returned from 3 weeks in NZ. I researched car rental companies and chose Snap as they offered a good price and had a very good reputation. We picked up the car in downtown Auckland and returned it at Christchurch Airport. The car was not new but in excellent condition and never let us down. The personnel at both ends were friendly and helpful. Strongly recommend.
Good value, good service, no frills, clear uncomplicated booking online. Staff helpful and friendly. The car we had this time was a simple, comfy, economical hybrid. This was our second time renting from Snap Rentals, and we would use them again.
Günstiger Leihwagen, sehr freundlicher Service, Shuttledienst perfekt, immer wieder
We needed a mini-van for our trip to New Zealand. SNAP was half the price of the other car rental companies. They had quick shuttle service from the airport. They had quick and simple processing at their facility and they had me out the door and on the road very quickly with out trying to sell me anything additional. We had no problems with the van during our trip. When we returned the van it was quick and easy. The shuttle returned us to the airport with no wait at all. You can't ask for any more than that with your car rental.
Snap Car Rentals I highly recommend. They were efficient and extremely helpful. Great car no issues.
I initially booked with Rental Cars.com as I was pointed to them when I googled. DO NOT BOOK with Rental Cars .com.! As I chose the Insurance & you then have to pay a $2000 bond on pickup!!!
GO sraight to SNAP RENTALS
Changing my review because you simply don't deserve it! You charged me for a damaged windscreen and you're not issuing the correct invoice. The result is that I cannot get a refund from my insurance company as they're waiting for an invoice for more than a month. Issuing a correct customer invoice is not only doing your job correctly but it's the law and you need to respect it. Worst customer service ever!
The Toyta Corolla provided was relatively new and is very suitable for the NZ road, enough power and yet fuel economical. The service at the desk was efficient and friendly. Snap is top on my list next time rent again.
before I arrived in New Zealand I read about bad experiences travelers met renting a car ; so I was a little bit worried ; I must say that I did' t expect that it would be so easy and quick ; my great concern was my french driving licence translated into english by an agency in Christchurch ; I thought they would ask me for an international permit I couldn't get in France because of a lack of time ;but everything was very easy ; Ihired a small car and we could drive everywhere , even sometimes on gravel roads; the shuttle from and to the airports also very convenient ;
Super good smooth service, friend staff and the car we hired was great. Would recommend a good value for money car rental experience.
Was very happy with the friendly service and efficiency both when we picked up the car and dropped it off. Would use them again if I returned to New Zealand.
They whole staff is super friendly and helpful! When I called them once even a german speaking person was on the phone which made it way easier to explain my questions. The car ifself was better than expected. They were really fast on arrival and at the drop off. Everything went well!
Great service and vehicle
Excellent service, quick responses and very helpful.
JOHN W PUGH
We hired a car from Snap Rentals at Christchurch Airport. The pick up was quick & the driver was very pleasant. At the depot on pick up the staff were more than helpful. On return the the young Lady was so nice she gave us a ride back to our Motel just down the road. In all our travels this would be by far the best service we have had.
I had a great reliable Toyota Corolla for 3 weeks on the South Island. Good driving even up and down the hill I felt really compfy with the car.
The guys at the airport in Christchurch, where I picked up the car, were friendly and helpful. Had no problems at all and was such a great value for the amount of days I had and the car itself. Would highly recommend snap rentals :)
We rented with Snap for over 100 days. In that time each and every communication with their staff was friendly, prompt and professional. The car itself was in excellent condition and didn’t not let us down in the slightest on our extensive itinerary. Snap offer excellent value for money without a comprise to service from their staff or their vehicles. Possibly the simplest and most effective car rental service we’ve experienced! Did I mention I lovely staff? ;)
We booked a Toyota Yaris (4 door version) for the whole family (4 Person) for 3 weeks . The car was an older version, but in very good condition. The Snap Rentals Station is very close to the Auckland Airport because the transport needs less than 5 minutes. The staff is very friendly and answered all my questions. Handing-over and return was uncomplicated. Price-performance and Service best in class.
Regards from the good old Germany
Auto war alt aber gut. Personal sehr freundlich. Preis Leistung super. Würde wieder bei Snap buchen. Übernahme und Rückgabe unkompliziert.
The car was about 5 years old and had some flaws, but it got us where we needed. Everything was very smooth with Snap. Very friendly staff and the price was best on the market. Would definitely go there again!
Snap Rental Christchurch - Great efficient service; friendly staff; comfortable, economical vehicle; great price - thanks - will definitely be booking again & spreading the "excellent experience."
Get there a little early or late (other than the standard 10am, as they can be busy)
Car was perfect. Customer service perfect!
I've now rented with snap three times and have always left impressed with their customer service, low prices compared to the big names, and their newer/high quality cars. Renting with snap is the best choice when it comes to car hire in New Zealand!
Good car at a good price. Slight delay in being picked up at airport but no real issue. Would recommend and use again.
Great car and excellent service
These guys are great. We picked up at Queenstown and dropped off at Christchurch. Service was first class and personal. The guy at Queenstown picked us up from the airport then sorted the paperwork, whilst offering advice on places to visit. Same experience at Christchurch, dropped the car off and the same guy took us back to our hotel. Car was as we booked, in good condition and rates were good. We will use next time we are in NZ without hesitation.
Hired a vehicle for a week. Price was good, pick up was seamless, car met expectations although the windscreen was filthy, cheap and reliable, return process was easy, transfer to airport simple, staff exceptional even though it was busy.
We hired a car from snap rentals next to Auckland airport twice for a total of 4 weeks in Jan-Feb this year. Booking online was straight forward with competitive prices. They gave us a lift to and from the airport to their depot which was reasonably quick and efficient. The cars were low mileage nearly new and gave no problems. The staff were polite and friendly and got us on our way speedily, all in all a hassle free experience and I would use them again
Rental car in Queenstown from snap rentals. Good deal and great service
Great price, for a fuel efficient and easy to drive car. Convenient CBD location. Easy pick up and drop off provided by friendly staff. I highly recommend Snap Rentals
The staff at snap rentals were pleasant and easy to deal with. The car was fine. The return simple. A good
experience all round. The one thing missing was a detailed map of the local area to show how to get out of suburbia! And remember, not everyone wants a motorway.
We came to New Zealand to go to the Burt Munro Challenge - the world's greatest motorcycle event. We had to drive from Queenstown to Invercargil, the Southern most place in New Zealand.
the Snap team were fantastic. They advised us on what car we needed for four guys and luggage. they had the car ready and waiting, even though we were early. The deal was fantastic. On returning a week later, they were efficient and friendly.
A special thanks to Jess who sorted the payment and deal to make life easy.
It was great to deal with nice people with a one on one service rather than a rental company with a corporate lines only face.
Everything happened with a simple "snap" of their fingers!!!
Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.
Simply enter your details and choose the best quote from major car rental companies in NZ.
No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.
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Long weekend in Auckland. Good service, good car and good price. Very satisfied.
We had to wait for 1 hour at Queenstown airport for pick up and they charged us $400 for cleaning which is very unreasonable. Even primary cleaning would cost from $75 - $100.
- Bad cars (not safe, damaged)
- unprofessional service
- big financial surprises after hiring a car
- bad email reply, mostly NO reply!
Don‘t spend any money in this company. It’s a young unprofessional unorganized company... no serious background! Charging your credit card with no reason... that’s criminality in perfection!
Snap Rentals responds:
Thanks for taking the time to review us. We pride ourselves on providing the best value for money on car rental in New Zealand whether it be brand new cars, or slightly older budget models. We take the safety of our vehicles extremely seriously and I'm concerned to hear you felt your vehicle was unsafe.
We'd appreciate it if you could please send us an email to email@example.com with your concerns, so we can look into it and let you know about the charges you recieved.
Hired a car from Snap Rentals at Christchurch airport for my South Island trip in New Zealand. Easy pick up, friendly customer service and reliable cars at reasonable rent. Inspite of driving 500 km a day I never had any problem and easy return when I was back at their depot. Totally nice experience. Thanks team. Keep it up.
It was really easy to deal with Snap, the staff were very friendly and helpful, the prices are very good, and although our car was not new, it ran well. I would definitely use Snap again and have no hesitation in recommending them.
We hired a Kona from Snap Rentals for 19 days. The vehicle was almost brand new and in perfect condition. Company was great to deal with, from booking online, being collected from the airport, collecting vehicle, returning vehicle and being dropped back off. Their prices were by far the best. Highly recommend.
Great company to deal with not the usual hassles I’ve experienced with other rental car companies and the drop off was easy and ride back to motel person was more than helpful I’m back over next year
Great service, super affordable and very easy to deal with. Staff were super friendly and helpful! Will definitely use next time I’m in NZ!
Fast, efficient and very friendly service. I would definitely book with SNAP again.
After a little misunderstanding with the booking at the start, Snap Rentals went out of their way to make my experience a great one. super friendly and helpful staff. the car was just what a needed - no problems whatsoever. Would happily recommend and use them again myself.
We drove long hours a day..almost 500km..like a marathon trip but the car condition was okay without giving us any trouble.. The process of collect and return also fast.
Taking and handing over process was very smooth, no hidden cost and the condition of the car is very good for the price.
We used Snap Rentals. They had been recommended to us by a Christchurch resident. To the best of our knowledge they are a New Zealand owned company and not a part of a multi national.
At pick up they couldn't have been more helpful. Both staff members went out of their way to assist us. The car we had, though not new, was what we required and gave us sterling service.
At return, we were again assisted in every way. We had been quoted $5.00/ day for SatNav but were charged $7.50. It worked. In our time in New Zealand we had dealings with three other hire companies. SatNav problems with two of these. Two charged more than they quoted
Snap was easy to book on line + cheapest for a great little car + awesome and quick pick up service at the Airport and fun, professional and efficient team!
Excellent customer service. Great value for money. Super friendly staff.
Will and Nat
Travelling from Australia to Chch Airport we were greeted by Aaron from Snap. This was awesome customer service from the pickup. He was enthusiastic and you could tell he loved working with people. The Rental Car pickup was super efficient and the car as described in the booking voucher. Probably the best pick up and drop off experience with any Rental Car firm. We were dropped back to our Hotel at the conclusion which was a nice touch. Next visit to NZ will definitely rebook with Snap. I have had some terrible experiences in the past which I accept when you book based on low cost however this has changed my level of expectation great value does not mean you need to accept poor service. Well done Snap Rentals and you have a champion of customer service with Aaron at Christchurch
Günstige Preise, einfache Buchung, unkomplizierte Abwicklung, freundliches Personal.
I recently had the pleasure to experience wonderful service from Snap Rentals Christchurch.
On pickup and drop off of my vehicle, the staff were super friendly, efficient, and professional.
The vehicle hired was fairly new, it was clean, fuel efficient and easy to drive.
I would definitely recommend Snap Rentals and will be using their services again.
I used Snap Rentals to travel from Auckland down to Whanganui and return back to Auckland International Airport only 2 weeks ago.
Snap were terrific, gave me clear instructions to contact them when I was at the luggage carousel and sure enough 3 mins later their shuttle bus was out the No 11 door as instructed to take me to pick up the car. Staff very friendly and helpful , putting Bluetooth on for me already in the car.
Car was beautifully clean, full of petrol and off I went.
Car was excellent for having done a good mileage and on my return, the same great customer service in reverse, very price competitive on the market too, clearly cheapest but without losing efficiency and good cars.
Happily use them again for sure.
snap great serice good staff i think they deserve more money
If you are looking for a vehicle and want Professional Customer Service Snap Rentals is definitely the place to go to. We made a call to Snap Rentals from the airport, our shuttle was there within 10 minutes, the driver was so polite, collection of our rental was quick, hassle free and very professional. From start to finish The Team at Snap Rentals provided quick and Professional service with a smile. Thank you to all we will definitely be utilising your services when visiting Bew Zealand again.
Really quick handling at pick up and drop off. Car was very economical and all in all was a great service. Would use again and recommend to others.
Very good service and car. Would definitely rent again.
Very pleased with my first rental with Snap.... pleasant, efficient and very good value... I will use Snap again.
We were Headed to Timaru for a Rugby Final and needed a vehicle from Christchurch. We received great service and was made very welcome by the Team at Snap! We hired a Toyota Corolla and it was in great cond clean and tidy and very economical! Thanks Team for making this trip a success!
I was in NZ for business. I was uncertain the lengh of time I required the rental vehicle.
I emailed the Auckland Airport office where the hire originated. Within 30 mins I had a return email from Nea confirming the additional time I needed to rent the vehicle.
I contacted Nea to organise rental in my return trip back to NZ Nea once again promptly replied to all my queries. The customer service was exemplary and the whole process was easy and uncomplicated. I personally would recommend this Compcathie_rouhan
Hi everyone.... Im a frequent traveller to New Zealand and have always used the big 4 Rental companies.... I had some bad experieinces with the 2nd tier guys and stayed away... mainly car condition and cleanliness, however 2nd Tier have good pricing.
Then one day I decided to try SNAP.... couple of young Kiwi guys starting out.... well what a surprise... first car I hires was a Renault ..clean .. tidy and priced way under what I expected.... since then Ive used SNAP on all my trips to NZ. And the Staff... from all over the world.... so they are great to deal with and banter with....
Very tidy premises and very friendly atmosphere. Rental company for cars (including Tesla's) and vans.
Very friendly and supportive staff and they were able to answer all my questions that I asked them.
The Tesla rental car (2017 Model S 75) was great and very clean and tidy and I had no problems or issues with it - in fact I didn't really want to give it back at the end of the rental as I enjoyed it so much.
I would most certainly recommend Snap Rentals to anyone wishing to rent a car or a van. I will most certainly be using Snap Rentals again.
D H Winstanley
SNAP rentals were very efficient and the vehicle very reliable. Their service was excellent; being picked up from and dropped off to my flight was awesome! Their prices were on point ... so I would def use them again, thanks SNAP Rentals.
One word, appalling. When you book online and they say Christchurch airport that’s false, it’s 6klm away and if you find the pick up area for that shuttle it will pick you up when it gets there with plenty of delay. Their phone spool they play while you wait states ‘new cars at old car prices’, try the opposite. My car was near on 100,000klm and I’ve seen rally cars that where cleaner with less marks, I took photos to show colleagues so they would never hire from these people. All this appalling experience which only cost $7 less than the reputable companies, have never been so disgusted with a hire car experience in my life and will certainly share my experience with everyone so they don’t have to put up with the same outstanding disappointment- never again.
Snap Rentals responds:
Hi Rick, I'm sorry to hear you were so disappointed with our service. We try to be as transparent as possible. We list the addresses of our depots on our website, together with maps, and pickup information outlining our shuttle transfer service. We understand the importance of getting our customers on the road as quick as possible. Normally we have a very fast collection time, and you will see many reviews make reference to our speedy service. Apologies that on this occasion we did not collect you in a timely manner.
While we do have brand new vehicles in our fleet, it sounds like you received one of our older economy vehicles which do have higher kms. Again we do aim to be as transparent as possible listing the age next to each vehicle category on our website.
Please accept our apologies for your bad experience, and thank you for your feedback.
SNAP car rental - my husband booked a rental car for me using his credit card - I arrived at the airport depot to collect the car and wanted to pay using my debit card - the SNAP assistant deducted 3 days of car rental from my account and then decided that because the 2 cards were different she wouldn't let me have the car. So I had my account debited but no rental car....I left 4 messages with 4 different people over the course of 3 days and not one person called back...no reply to phone messages and no reply to emails...customer service is none existent and is about as appalling as customer service goes. Initially I was told that I would have to wait 3 to 5 weeks for a refund...but I have since been told that I wont get ANY refund...even though the car rental assistant admitted to making a mistake deducting my account. Absolutely dreadful company...poor in every aspect of customer service...will never use again...would never recommend. TOTAL ROBBERS !!!
Snap Rentals responds:
I'm sorry the hire didn't work out.
We do require the card on file to be in the name of the hirer for insurance purposes, which is outlined in our terms and conditions, and we try to make this as clear as possible to people at the point of booking.
I can see the refund has been processed, and please accept my apologies for the delay in how long this took to be processed. This should not have taken so long to be sorted out for you.
Happy to discuss this further with you if you would like.
Adam C Neal
We rented a car at their airport location which is actually a short shuttle bus ride away. We arrived at 7am with a 1 year old and 3 year old. We had requested 2 carseats in our reservation months before our trip. When we arrived they told us that there were no carseats available but they would be delivered by 8am. The carseats we're delivered around 9am. We had to spend 2 hours in a parking lot waiting after just finishing a 13 hour flight from LAX with two kids in tow. Car was a piece of crap also. Do not ever book with this company. It's not worth the headaches.
Snap Rentals responds:
Please accept our apologies for the mixup around the child seats. I have three young children and understand firsthand the challenges travelling long haul with little ones bring. I can well imagine how tiring and frustrating your experience must have been.
We have looked into how we can prevent this issue from happening again, and have changed our processes and now all our child seats are stored at the vehicle collection point rather than at another location.
Once again, our apologies for this situation.
Everything was perfect. Nice attention, the man took his time to give me important information, smooth process, new car, cheap price.
What else? Sure i will come back.
David & Mabel Carlile
Arrived in Christchurch and was picked up by Snap and taken 5 minutes away to the depot. not a problem.
Met staff very helpful and advised the best way to insure the vehicle, least cost to us.Everything was explained to us.
We were when shown the car. Toyota Yaris automatic. very good condition. Never drove one of these before, but it was excellent, I am a big guy ( all round ) put there was plenty of room in this car, including head room.
Car was excellent to drive, no problems.
Only problem we had was finding our way back to Snaps depot when we were returning the car. A map would have been helpful or rental
Easy hand over and delivery to the airport for our fight/
Always a very positive experience with Snap. Great cars, great staff, open late, pretty fair pricing.
The authenticity of this review is currently being investigated
You don't need to look any further than Snap I've used them a number of times now when visiting Christchurch and their service and cars are excellent I was picked up after midnight when I arrived, the staff were friendly, the car was clean and reliable
Great service, friendly, quick and accommodating. We hired in Queenstown and even got a free upgrade. highly recommended, and best rates too,
Efficient happy friendly service
Highly recommend this company.
Seamless process from booking the car online to the pick up at the airport. Staff were friendly and efficient. Car was great and very economical.
Returning car was as seamless.
Great company, great price for the rental car.
Snap rentals is a ripoff. You pay insurance when you book online and when you go to get the car they ask for $2000- deposit or buy their insurance at $24 a day. They tell you the online insurance is not theirs but the websites and doesn't cover you. The backpacker staff say they hate their job as every customer yells at them and they have to take the all day abuse from customers as it happens to everyone.
Snap Rentals responds:
Thanks for your feedback. We aim to be as transparent as possible outlining the bond required for the vehicle both if you book direct with us or through a third party booking agent. All our vehicles come with standard insurance which includes a $2000.00 excess and bond. This can be reduced to a $0.00 excess and bond by adding Go Smarter Comprehensive Protection Cover for $24.00 per day.
While we are a proudly kiwi owned company, we do have a number of international short term workers on our staff. We feel very lucky to have them on our team as they bring diversity and are all keen travellers themselves who can offer some great tips to our customers on where to go and what to do. Sounds like you hit someone having a bad day. I can assure you our team is normally, happy, helpful and a great asset to Snap Rentals. Check out the following video from some of them talking about their work at Snap.
Snap has the easiest pick up and drop off processes I've ever experienced. The Auckland Airport pick up point is a short bus ride away from the terminals, with frequent buses. Will be using Snap rentals the next time we're in Auckland.
These guys were really good to work with prompt friendly attention everything carefully explained. At our pickup in Christchurch all the bits and pieces about operating the vehicle were demonstrated to us.The vehicle was in excellent condition, modern and well presented. At our drop off in Queenstown the staff member was just as helpful even ensuring we got to our departure point at the airport
Our whole experience with Snap was uncomplicated, everything was kept simple and we would have no hesitation in using Snap again and recommending them to others..
Queenstown Snap Rentals were incredibly helpful. Would definitely rent a car from them again
I think renting a car here was a good value for money, People from Snap was very friendly and professional, the check-in and check-out process was quick, plus the person who helped us with the check-in was also He showed us how to install the snow chains we rented, the snow chains were clean and they were very useful.
We booked a car over the internet with Snap Rentals, Christchurch. I initially didn't check the box correctly and we were booked in Auckland. I rang Snap and with no problem at all we were changed over to Christchurch. On arrival at the airport we phoned Snap and were picked up very promptly by a friendly young lady who could not have been more helpful. We collected our rental which proved excellent for getting around Christchurch during our 6 day stay. We returned the car and were dropped off back at the airport by another very obliging hostess. Thank you Snap Rentals.
Great service provided by the Queenstown team, warm and friendly and prompt shuttle service especially on return of the vehicle.
Good value car. Prompt pick and drop off to Queenstown airport.
great price, easy location for pick up.
Snap Rentals, Queenstown. Friendly, efficient service. Great car, easy shuttle from and to the airport.
Awesome late model cars at low rental cost - one of the best try them
Great service and lovely vehicle. Cheap but high quality.
We recently used Snap Rentals from Queenstown and the whole process was super easy from start to finish.
Our car was is perfect condition and the pricing was hands down the best value in the area.
We would definitely recommend to go with these guys.
Snap Car Rental. Was great. The customer service was very good. The employees were friendly and knowledge.
Exactly what they say - low on fuss and high on value. Quick easy process, clear terms and conditions, great pricing and lovely cars.
We had a great experience with Christchurch based Snap rentals and highly recommend using them. Quick airport pick up, clean car and courteous staff
Seriously we can't believe how good this is. Needed a car for a north island 5 day roadie. With snap we could afford an SUV which still had new car smell - and it was red! Service painless and easy. Price just so affordable it's crazy. Will we be back? Yes! (next time we will know to bring our own car charger adapter but now we have a spare.)
Excellent car rental experience. Snap Rentals are located in the Park and Ride at Auckland International Airport. A free shuttle bus runs from the airport to the Park and Ride very frequently, and stops right outside Snap Rentals so picking up or dropping of your car is no hassle. Pricing was great and we got a much later model vehicle than we have with other companies at this price point. Staff were friendly, and I was impressed that rather than marking existing damage on a piece of paper/graphic they took photos of the car's existing damage (something I've always historically done when getting a rental vehicle).
A++ experience and will definitely use again.
Very seamless booking system. Auckland Airport pick up was a cinch. Park n Ride Bus goes every 10 minutes from both terminals and stops right outside Snap Rentals. Staff cheerful friendly and helpful. Everything ready to go and I was away within minutes No complex or time consuming paper work .Car was modern clean and tidy - very well presented.
Drop off equally simple. Returned with full gas-drop off key-on the bus and off to the airport.
Bonus- no budget blowout with upselling and hidden extras. You make all your choices on line when making the booking.
Will use snap always now.
All went very well. Everything was not a problem.
Quick pick up from Christchurch Airport and quick and easy check in and we were off around the Chch region for a few days.in our zippy Toyota.
Same process on the way back, all good.
Great rental rates. I have already recommended Snap to other friends.
Flew into Christchurch from Wellington......picked up within 5 minutes......taken to depot where electronic paperwork all ready.....advised to use EFTPOS rather than Credit card to avoid excess fees [nice touch].......everyone friendly and helpful.........car ready and clean inside and out......smooth drop off two days later and quickly taken to airport.
Used Snap before and can't speak highly enough of them...friendly, efficient and very good customer service and costs!
Friendly staff,value for money and free park and ride service for pick ups
staff were super friendly and helpful
4wd car was excellent in the mountains
I used Snap rentals for my trip down the South Island. Great car, great value, really efficient and friendly staff . Important to me was that the staff also praised their employers as good people who treated them well. Well done Snap
My friends and I went to Christchurch from Auckland on the 16th-18th of July 2018 and we were so amazed by the great service of Snap Rentals Christchurch. The price of 4W drive Hyundai Kona was so affordable and I fell in love with that car!!!! It was very stable to drive when we went to Mt.Cook! It was fuel efficient as well. But, I would really like to take this opportunity to say thank you to Pete Gregg (Staff from Snap Rentals ChCh) for giving us the best service! He was so professional, very friendly and he even returned the important things I've left in the car and went back to Christchurch airport to give them back to me. I will definitely go back to Snap Rentals Christchurch and will recommend it to my friends! Thank you so much!
Great service. On time pick up and drop off to the airport. Friendly and polite people. Clean and pretty new car.
A very nice experience with snap rentals, a very easy way to get to their pick up at Auckland Airport, a free bus service takes you right to their office & the car was waiting for me, the girl was very nice and helpful, and showed me how to use the navigation system, very easy then, the price is very good and better than the other competitors, this is the second time I have used them & of course I will be using the same service again next time I am in New Zealand, well done and thanks for the great service, Ray.
Friendly staff, reliable vehicle, affordable petrol costs and exceptional service overall! I suspect they are building a great reputation for themselves. This is reflected in other online reviews and an overall rating of 94%
Snap Rentals Christchurch, were awesome to work with, I called them and within 10 mins everything was booked and ready for collection. On arrival we called them and they arrived at airport almost instantly, arrived at there offices signed documentation, paid and car was brought to us and we were off. Service was great, vehicle was great, and the price was the best in comparison to 2 other companies.
This was my first experience with SNAP. I chose them because they had snow chains available which you are required to carry in your vehicle if you travel on certain roads in the winter. When I arrived to pick-up the rental, snow chains were NOT available for the vehicle I selected (due to the tire size). So I was offered another vehicle for which chains were available and it happened to be a brand new car with 27 kilometers on it. I never used the chains, but was glad I had them, and the vehicle performed well and was fun to drive. Also, while they are off-airport, it was easy to take a shuttle from our hotel to get the vehicle, and was able to drop it off after hours at an airport parking establishment, who then shuttled me back to the hotel. All in all, a very good and positive experience.
Great service. Flexible (changed pick up time and drop off date very easily). Really friendly team. Tidy, modern car.
Picked up and returned car to Christchurch airport - we booked from Australia. Excellent car rental company to deal with- fast communication responses from very helpful and friendly staff, the car was in great condition, the price was very reasonable. I was concerned that they were not located within the airport itself but it really wasn’t an issue, a shuttle bus picked us up and we were at the office in ~2 minutes. I would definitely recommend and definitely use Snap again without hesitation. Just so easy to deal with - no hassles.
Friendly service. Good car and reasonable price. Most importantly, it was quick and easy to drop off the car.
Excellent Service, smooth process, great car, reasonable cost, added benefit to buy Insurance with reasonable cost for peace of mind. I am so happy as car booked was upgraded with latest model at the time of delivery with same cost. Only issue was, GPS wasn't working but we found gas station nearby after which back on google maps. I would recommend this company to my friends & family, will definitely hire the car again next time.
Perfect experience. Good near new car. Great customer service. Very convenient. They let us return the car at 10.30 pm with no extra charge
Ich habe mit meinem Sohn zusammen einen road trip gemacht. in Christchurch am Flughafen wurden wir von Snap rentals abgeholt und zur Autovermietung gebracht. Das hat alles sehr gut geklappt. Besonders gut hat mir gefallen, dass mein Sohn mit 18 Jahren ebenfalls das Auto fahren durfte. Das Preis/Leistungsverhältnis war sehr gut. Vollkasko ohne Selbstbeteiligung.
I made a road trip with my son. In Christchurch at the airport we were picked up by SNAP rentals and brought to the car rental. It all worked out very well. I particularly liked the fact that my son was also allowed to drive the car when he was 18 years old. The price/performance ratio was very good. Fully comprehensive without excess.
Good service - the staff were friendly.
The car was clean and tidy.
Great value for money.
Took the free park and ride bus to Snap Rentals at Auckland Airport, great service, great car, no hidden charges. Will use them again in Auckland and Christchurch, no fuss, just pay and drive, sweet......
Very happy with Snap Rentals at Auckland Airport. All of the information was really easy to follow and they were easy to get to using the free Park and Ride bus at the domestic terminal. The car was so better than we expected (having been through other companies before) and this exceeded our expectations. I am actually looking forward to going with Snap again rather than relying on Uber or public transport. The price is amazing - even with full comprehensive insurance!
They picked us up straight from airport, their depot is like 10 mins away, they had a car we wanted ready & had acknowledged the minor paint damage on the car from previous user. we just never felt like we were getting taken for a ride (get it) or going to get ripped
Snap Rentals in Queenstown were really great, easy quick and good cars. I made a special request to drop the car I had at the airport (instead of their depot) because we had an early morning flight, and it was no problem, they collected it from the parking lot at the airport with no dramas. I definitely would rent here again. Thanks guys!!
When we arrived atSnap Car Rentals we were greeted by this young lady who the most amazing smile. We were made very welcome by her. The car was great too. On returning the car made welcome again. They then drove us to our hotel. Never had this happen before from a rental company. We will be back again.
PS. We were a little be hesitant when we compared prices as they were so much cheaper then the rest but much better service the the bigger companies.
The service from Christchurch Snap Rentals was excellent. They were friendly and efficient. The vehicle was fairly priced and it was perfect our trip. Thanks Snap Rentals, we will definitely use your service again for our next trip away!!!
Called when arrived at Queenstown airport. Picked us up. Car was clean and excellent for our needs. When returned dropped us back. All friendly and helpful. Price was excellent and service was too. Recommend to all. A++++
Quick and easy pickup/drop off of the car, great service with a smile, and car was perfect for our trip around Queenstown!
I booked my rental car a few months before travelling. On the day I picked it up it transpired there wasn't enough room for our bags. We had to return the car to change this and the staff were great - it was no problem to change cars, and they made sure to give us new snow chains to fit the new vehicle - something I hadn't considered and would have really mucked up our holiday had they not been onto it.
They were friendly and helpful, and our car was good value. After Hours drop off was a breeze.
Easy transaction, everything as stated on the website and very convenient place to pick up since it’s so close to the airport. Thanks!
Really easy to book with the company and pick up/drop off of the car was easy and straight forward. Absolutely no problems with our experience - however on our booking we requested a USB charger adapter to charge our phones, we were charged $5 for this but didn't get it. Luckily the car had a USB port so it wasn't needed in the end but a bit annoying that it was charged for. Other than that, definitely recommend!
We have always used snap when travelling to christchurch. This last trip the Abbey and the team went above and beyond for us. We took miss 5 for a surprise trip and towards the end of the day we had a minor catastrophe with her resulting in us being late back with vehicle. The team rung me and once I explained our situation they waited for me at the office so they could transport us back to the airport. They also kindly filled the car up for me the next day without charging an arm and a leg penalty for not doing this.
I would highly recommend this company as we have always had a positive experience with them and staff have always been friendly and helpful
The service at Snap Rentals was exceptional and the car was awesome. It was a brand new car and we were the first to rent it. If you are visiting Auckland and you need a car, go see Snap Rentals first.
Excellent service, the car was exactly as advertised and pick up ,drop off to airport was speedy. Note the advertised price doesnt include the no excess insurance option. I would highly recommend Snap and use them again.
Landed in Queenstown NZ, collected by snap mini bus by cheerful helpful staff, only a few minuets drive to the office, paper work checked and completed then off in a nice Toyota Yaris. Had the car for 7 days, drove to Dunedin and back, Wanaka, Arrowtown etc with no problems, the car had been well maintained and was in AA if it did break down. Returned the car early Saturday morning and taken by mini bus to the airport. No dramas, friendly staff, would definitely use Snap again.
We rented a small car from SNAP for two days while in Christchurch. We were pick up from the airport to their office. The renting process was simple and no fuss and we drove off in less than half an hour. Unfortunately, while we were at a supermarket, someone reverse his vehicle into ours while we were in the supermarket and cause a dent and scratch on the rear bumper. Fortunately we had full insurance and it helps that the only thing we need to do is to write a simple report and feedback back at SNAP's office. The Staff was helpful and we have nothing to fret about. My encouragement to all who are renting a vehicle in NZ is to go for full insurance coverage so if anything happens, there's no hassle to fret about. After two weeks of driving in NZ from South island to North island, there's two points to note, 1) the road spacing in NZ can be very narrow, even on the highway. 2) Most parking in NZ is bonnet in. So when reversing out of the car park lot, extra care must be taken to check the surrounding. On the whole, we are satisfied with SNAP's services.
I had never heard of Snap Rentals until I booked a flight from Auckland to Christchurch with Jetstar and it seemed to make sense to do both bookings at the same time. Good decision. I really enjoyed my experience with Snap - friendly and efficient people who were helpful and knowledgeable all the way from start to finish. Good vehicle [Toyota Yaris 1300 cc] in good order. Very happy to use this firm again and to recommend it.
Snap Rentals in Queenstown were a great place to deal with - pick up was good and paperwork easy and car was great value for money - would definetly use them again
Snap rentals auckland airport. easy to hop on parknride bus (free) to get to SNAP rentals depo, much closer than other cheap rentals. Cheap car price, fuel efficient, clean good value. No hassles. we'll be back.
Arrived at Queenstown Airport picked up by a friendly shuttle driver. Picked up the car from Snap Rental. Nice and friendly Staff. 2017 Toyota Yaris Nice well maintained Car. Drove to Wanaka through the Snowy Road to Wanaka What a spectacular scenery ride in the car. Highly Recommemded Snap Rental. Dropped the car back again served by nice friendly Staff. He arranged a taxi for me to Queenstown. All the best Snap Rental for the service.
Ainslie & Ron Dow
Was picked up from Christchurch airport by friendly shuttle driver and taken to depot. Staff at Snap very easy to deal with, offering advice re Insurance, car was ready and we enjoyed driving same.
Only criticism was that we were unaware of shuttle process at airport - no info in confirmation letter ( booked online)
Would use Snap again in a nano second!.
great people to deal with .
very fast pick up from air port.
very fast process.
helpful with what to do and see.
less time in the reception which ment more time for me to play.
recommendations yo every one
easy and fast
Snap car rentals at the Auckland Airport best and easiest car rental company I have ever dealt with and would highly recommend them to anyone
It was very pleasant to deal with Snap. We booked our car very easily and pre filled the personal info forms online and our car was ready waiting for us when we arrived Christ Church. The car was pretty new, low Ks and was very clean. Picked it up within the minutes. Following next few day we had great time in Akaroa. On return they received the car with no fuss and even gave us a ride to Airport. One of the best experience from a Car rental company. Highly recommended and will use again. Keep up the good work.
Loved the car! Reliable and in perfect condition. No fuss in picking up and returning it.
Snap Rentals Auckland Airport were all good!! Friendly and helpful staff had me on the road in minutes...Just as efficient on my return, even making sure I was on the correct Park n Ride service back to the airport for my flight...I will definitely be using them again, next time I'm in Auckland.
Within 5 minutes of arriving at Snap Rentals we were already driving away in our car rental. When travelling from overseas you don't want to be stuck completing paperwork. Quick, Convenient and Great Customer Service. Will definitely be hiring cars through Snap Rentals everytime we go to Auckland.
Exceptional service,nothing too much trouble.Pete at Snap near Christchurch Airport is a top bloke,very friendly,he even lent us his road atlas!
Would recommend Snap car rental to anyone!
This is my 3rd time renting from snap.
The reason I prefer snap is it is the only company I know in nz who rents out to restricted license but there other points
1. Full insurance no deposit - I don't like the idea of putting $2000 down on a car I've heard too many bad experiences
2. A added bonus was the new operating hours no extra cost please update your communication paperwork and web.
3. Very friendly staff
4. Return customer discount 28% this time
5. No delay car ready last time was not ready
6. Reasonably priced for nice modern car.
But there was 1 negative - the wait time once at the office counter and 1 staff on. Snap should know when people are returning and hiring. I waited 30 mins to be served. The 2 before me were returning cars so that had to be checked so 1 staff going in and out doing this while we waited. This is what needs to be improved please.
Very professional bunch of people that met all our expectations and who made the hiring and returning of a vehicle very smooth and hassle free.
Thoroughly recommend them to others who want good service and good vehicles.
We hired the Tesla Model S. To get to know the machine. Snap Rentals offered the best price around, and they were fantastic to deal with in every aspect. For two days, we were in symbiosis with Model S.
Very happy with renting a car for a week from Snap Rentals. The staff were professional, friendly and very helpful, and the whole rental / returning process was quick and easy. Also the car was a recent, good one in excellent condition. It all couldn't have been better.
Snap rentals met all my expectations. Everything was super easy from the initial booking to finalising everything before we got the car. We were collected and dropped off by friendly staff, with helpful information for our travels.
From the car to the staff, we had a great first experience with a car rental company. Keep doing you Snap Rentals.
Snap Rentals are great value for money, and great customer service, even though my flight was delayed and I arrived very late, I was picked up from airport within 5 mins of arriving, and taken to depot were my car was ready and waiting for me, which was much appreciated. Highly Recommend.
I have been using Snap rentals for 3 years now from Christchurch to Auckland. Easy and fast service. Plenty of cars available. Good rates. Very friendly staff.
Our pickup & delivery was at Christchurch Airport. Shuttle service was good, no delays,car suitable to our needs, no problems definitely us again.
first time i have hired a vehicle through Snap Rentals, as i hire vehicles quite often. Snap rentals has the most friendly, vibrant staff. From the time i walked in the door, I felt at ease, I'm a office Manager, but out of work, i'm myself, i dress in my tights & a hoodie. Almost everyday. The Staff were so welcoming, and the best part about it, they all looked young but were very professional. They never Judged me on my appearance (as other car rentals have, who questioned me, right to the point i had to go home and get my passport as a 2nd ID.Appearance had a lot to do with that, that was my opinion)
The SUV we hired was so comfortable, clean & it didnt cost the earth to hire it. Thanks again Snap Rentals for the best customer service we have ever come across.
Wow what an experience . Great customer service and most importantly nice modern cars :-) . I have been renting from you guys for last few years and for sure will do in the future . Keep it up guys . Highly recommend :-)
We rented a car from Snap in Christchurch. The staff were friendly, helpful and efficient. We had no problems and would definitely rent from them again.
Don't bother looking anywhere else. These people are first rate. Pick up/drop off from the airport was prompt with a very pleasant driver. The receptionist at collection and return of the car was super efficient and friendly. The little Yaris was perfect for our 3 days in Christchurch and ran like a dream on virtually no fuel :-) Thanks, Snap. Way to go!!!
10 out of 10 would use them again
Best car rental company i have been with so far. Hired more than 5 times and will keep coming back. Great prices and best of all great brand new cars. Although snap may need to add cars as they are getting booked out faster.
Booked online and picked up from Christchurch airport for drive to and from Dunedin. Easy booking process with knowledgeable customer service staff who quickly answered one of my booking queries. Fast pickup at airport for transfer to Snap depot where car was ready and waiting to go. Simple and quick pickup and easy return meant we had no concerns about getting to terminal in plenty of time for our flight. Friendly staff make Snap a great advertisement for New Zealand and did I mention the really great value for money that their vehicles provide. Brilliant. I will be back.
If you are looking for a car hire at Auckland, Christchurch or Queenstown airports, I can highly recommend SNAP rentals. I do a lot of travelling around New Zealand for work and if I have the time to be shuttled off to an off-site location, I will use SNAP every time. The staff are fast, efficient and really friendly (great service) and their hire prices for comfortable late-model cars are incredibly good value. It's not surprising their business is doing well. It really is a great car-hire service.
Great price, great service and great vehicle. Will use Snap rental again :)
Best rental company in Christchurch
I found Snap Rentals offer much better pricing than any other main competitor (I have used Hertz, Europcar, Budget, Avis and Enterprise in the past). Snap also had a modern fleet of vehicles, something I wasn't expecting for the price.
I rented a Tesla which was an absolute blast. It had low mileage and was in as new condition. When picking the car up though, I saw some of the other cars on offer. Again, these were all really nice, modern cars.
The pick up process was really easy with no queue and helpful, genuinely friendly staff. Drop off was similarly easy and took only a few minutes. They did a walk around of the car with me and asked how everything went; much nicer than dropping a key off without so much as seeing someone.
I definitely won't be using any of the big rental car agencies again.
Visited New Zealand last week and hired a SUV from Snap rentals team at Auckland Airport. Really good friendly service easy to deal with and helpful.
Would us again definitely
Had rented an I30 from Auckland. The car was very good and Snaprentals service was exceptional. The Afterhours pickup was managed well and the return of the car was super smooth too.
Looking forward to renting again.
We were very happy with the service and also with our car. Congratulations for the great service.
Just used snap rentals for the second time and when I didn’t think it could be better than my first experience I was wrong. The staff are always so lovely and pick up and drop offs are so quick. I never have any issues with the vehicles either and always look forward to renting from these guys again!
This is the second time that I have used Snap Rentals in Auckland, my experience on both occasions has been brilliant, definitely worthy of 5 stars, the car is late model, spotlessly clean and the staff are friendly and really efficient, nothing is a bother and they go above and beyond to assist you Considering all of the roadworks going on in and around the airport, they are in a great location and use the Airport Bus Pick Up and Drop off, which goes frequently, so experienced no waiting times either way. All in all - Fantastic Experience, I just wish they were in Wellington! They are definitely my 'Go To' Rental car company in Auckland.
The car was nice, clean and well maintained. The staff was helpful and friendly too. With affordable price and convenience offered, Snap Rentals is highly recommended for tourists!
Excellent Car at a great price. Very nice staff. Highly recommended 😊
Staff was friendly and helpful.
The vehicule adapters strangely didn't work (we had a brand new Hyundai Kona), but the staff was reactive and proposed us 2 options :
- to cancel the GPS (and get a full refund for the GPS option)
- to get another car
We chose the 1st option and the money refund was pretty fast (less than 1 week).
I was in Auckland for a sales trip - SNAP was conveniently booked when making my flight bookings. The service, price and vehicle were all perfect for my needs.
The guys at the counter were helpful & efficient. Thanks
Here is tip. Once you get to the airport, check your email before exiting the building because it will tell you the door to exit out of.. I was told to look for black van in chch.. But it was a white because their black van was off the road.. But once I was at their chch depot, the service was great.. I recommend them totally
The authenticity of this review is currently being investigated
Christchurch branch. On arrival phoned and was told 15 min wait for pick up. 45 mins later was collected. Frustrating start, however after that all went smoothly. quite a few blemishes on car which Snap photographed.
A cheap vehicle and a good runner. No problems on returning the car. There is a $2000 authorization taken at time of collection because I didn't take out Snap insurance, which I was worried about, however, the authorization was cancelled on return.
Snap Rentals responds:
HI Rosalie, Apologies for the delay in collecting you. We realise that getting you on the road as quick as possible is of utmost importance, and we're sorry this didn't happen on this occasion.
this was a great wee car , well maintained and very clean. .pick up and drop off from Auckland airport was made very effortless with their free bus service door to door
Amazing customer service. 10/10
We rented Toyota Corolla from SNAP Rentals Christchurch branch. Money wise it was the best deal we could find by some margin. Airport pick-up was smooth and there was no waiting at all. Getting the car was easy and we were on the road in 10 - 15 minutes. Car was well presented and in good condition and we had no problems with it at all. Car return and airport drop-off were also very easy so absolutely happy with SNAP and would not hesitate to use them again. Also, all the office staff and the driver were very pleasant to deal with.
Please stay away from SNAP rentals! Worst car rental company I have used. Firstly, we got a flat tyre on a Saturday - we were told to call the AA if we needed roadside assistance. We called the AA who said the car is not covered and that SNAP had let the cover expire. We called SNAP but there was no customer support over the weekend - only a line with a very unhelpful man which was for new bookings so he said 'wait until Monday'.
So I put the emergency tyre on and drove 200km to a garage which was open over the weekend (dangerous) to have a normal tyre fitted, which I paid for myself. We were also still not covered by roadside assistance for the rest of our trip which was stressful. I got home and claimed the tyre coast back off my insurance company (not SNAP).
Since being back in Australia, SNAP have taken $126 from my credit card with invoice or explanation. I have called three times and I have been told three different explanations:
1 - this is for toll money (there are no toll roads in South Island and they are unable to provide evidence of toll charges)
2 - This is for a speeding fine (I got a fine and paid on the spot myself)
3 - This is for the tyre (I paid myself at the time)
Then I was told to email them at firstname.lastname@example.org with the details and they will look into it. I have sent two emails with no response.
In short - a dangerous and poorly run company who leased u a car without breakdown service and now have charged me $126 without explanation and now will not reply or refund me.
Snap Rentals responds:
Hi Sean, Firstly sorry for the poor communication from our side. I have looked into what has happened, and it appears we had your email address incorrectly entered in our reservations system with a "_" instead of a "." in between your first and second names. A simple, but embarrassing mistake. We then sent you the email with your speeding camera infringement to this incorrect email address which is why you did not receive it. We will ensure you receive a copy for your records to your correct email address shortly.
With regards to the issue you had with our roadside assistance, we do apologise about this. I can assure you all our vehicles are listed with the AA at all times, and we are following up now with the AA as to why you were unable to get assistance from them when you had an issue. We are also looking into who you spoke with on the phone to ensure they receive sufficient training in regards to your situation. "waiting until Monday" is not our policy, and my apologies that this is how we dealt with the matter at the time.
We take the safety of our vehicles with the utmost seriousness, and I do apologise that on this occasion we have let you down. We will be in contact with you shortly.
What an easy, smooth transaction.Arrived first time in Auckland and caught the free bus just outside the airport gates and took us to snap rentals. Great car, cheap prices, informative and friendly consultant. Issue free so far.
anyone looking for a rental these the people to go to the car we hired was primo reasonably priced and latest model yay the staff were very helpful althou after hours directions abit hard to understand the guy and directions to returning car was confusing however we got there in the end and stil rate them a 10 definitely recommend glad family from australia liked my recommendation 😊😊👍👍
We flew into Christchurch from Australia. We'd booked a car through Snap online on the back of all the great reviews. A quick phone call to the Snap office for our courtesy pickup was made on landing, and by the time we'd walked around to the domestic terminal our ride was there. Desk staff at the Snap office were courteous and efficient, and we were handed our keys in around 10 minutes. Our car was a near new Subaru Outback that was spotlessly clean. We road tripped around the South Island for 10 days. The car ran like a dream. Returning the car was quick and easy, and our courtesy ride back to the airport was pleasant and chatty. An overall great experience, we'll use Snap next time we head to NZ, and I will be more than happy to recommend Snap to friends and family travelling there as well/
Everything was explained clearly from the beginning, from very friendly and helpful staff. An awesome, clean and new car too. Very prompt and easy service. Will definitely be using again!
Great airport pick up and drop off service. Very friendly knowledgeable staff. Easy to use.
I don't often write reviews but after using several car rental companies in NZ over the years I have to say that Snap Rentals leads all the others in price and quality of cars by a long margin overall the staff is friendly and efficient. I highly recommend them to anyone who wants to rent a late model car at a reasonable price.
In Australia I normally rent from Europcar, but the Christchurch Airport Office of Europcar had such bad reviews I decided to look elsewhere. I found Snap and decided to give them a go. I could not have made a better decision, the price was excellent, the car was excellent and the friendliness and efficiency of their staff were exceptional. This will be my preferred company whenever I rent in NZ again.
Great staff, excellent cars and very compeditive prices. Best in auckland
Absolutely brilliant service, cars and great value for money.
Quick and easy pick up, no fuss, great car, very economical Toyota Yaris
I rented a car from Snap car rentals Christchurch, they picked us up from the airport we only has to wait approx 5 minutes, the procedure at the office was quick and smooth, the car is great we are still touring, the staff were fantastic and efficient and helped in every way I would highly recommend anyone to hire a car from this firm
Great friendly service. Great car - would use again
Efficient and friendly staff and service - Pick up/drop off location easy to get to from Domestic and International terminals.
Can't fault our experience in picking up and dropping off the car. Very competitive price and highly recommend.
The car we rented was okay. Then our car windshield was hit by a small rock causing a chip on the windshield. I was trying to claim the damage from my insurance and their post rental customer service is NOT good. I have followed up through mutiple calls and emails and until now they haven’t given me the documents I needed to claim to my insurance. They do not reply to my email and when you speak to them in the phone they say they will follow up from other office. It’s been two months already and no still no answer!!! Not satisfied customer.
Snap Rentals responds:
Hi Jon, thanks for taking the time to give us feedback. It sounds like we've dropped the ball here. If you could email us one more time with your full name we will get this sorted (email@example.com). Thanks for your patience.
Service from this car rental company is a simple and quick experience for the hirer. The staff are fast, efficient, and very pleasant to deal with. The car was freshly cleaned - immaculate - and driven by the staff to right outside the Christchurch pickup office for me to step into and drive away so I didn't have to search for it myself in a large yard with hundreds of other cars. Staff willingly showed me how to use the car radio when I asked about that - every car has different systems so this can be a nuisance for the hirer if he has to struggle his way through getting the radio on and tuned to the right station. Highly recommended.
Excellent service not so expensive to hire
Recommend others to use snap rentals
Awesomeprices, great service, amazing vehicle, I could not ask for more!!!
T S Preddy
Arranged Snap Rental some months ago for pick-up in Auckland to bring American friends down to Christchurch.
Booking was a breeze & the Park & Ride to Auckland Snap depot made the pick-up really easy.
The late model Nissan X-Trail was ideal for the four of us with great luggage space & comfortable seating.
The Nissan performed without a hitch as we made our way south. Great value and having now used Snap for
the second time to tour visitors would highly recommend them.
Snap rentals provided a competitive price on a late model vehicle. I was looking for a reliable hire car that would seat 7 people. Snap gave us a Hyundai Santa February Elite with only about 7000km on the clock. Snap organised for the car to be available around 5am. The car was presented in perfect condition. The car was a dream to drive. I found quotes for similar cars from other hire companies were a lot more expensive.
Garry and Ginny
We wil only ever use Snap Rentals when we come back to beautiful NZ.
Their level of service, professionalism, prices and quality of cars are all a 10.
From the moment we arrived in Christchurch to the time we flew home 10 days later we could not have asked for better.
Congratulations to a young company for achieving amazing results.
Snap rentals was quick and easy to deal with. When we arrived we were picked up at the airport taken to the car it was ready to go.
Car was a great condition newer car with Navigation at no extra cost.
Drop off was quick and easy close to airport.
Snap was great to deal with
Very friendly staff, fast processing
Picked up Toyota Yaris from Auckland. Only one staff member working so wait was too long for pickup hence only 9/10. Car, price, staff, shuttle and drop off were all excellent and would definitely recommend Snap rentals.
Great service, very quick and easy pick up/drop off. They even gave us a free car upgrade!
Car hire from Christchurch Airport. Collected by shuttle from airport. Very friendly staff. Paperwork was easy to sort. Cheap rental for our stay. Dropped the car back and had another friendly staff member take us back to the airport. Would definitely recommend Snap Car Rentals to others. We will use them again next time we visit Christchurch!
Great service delivery. Courteous welcoming staff and the pickup/drop off from airport was prompt. The hire vehicle was nice and clean.
Auckland pick up/drop off. We had own insurance cover so paid for hire only. Best price for newer car online. Staff friendly and efficient. Explained about toll roads and how to pay, there is plenty of signage on toll roads to give opportunity to either get off off or continue- just like all toll roads in other countries we’ve travelled in. Staff also explained that normal stonechips to paint work is normal as there are a lot of roadworks and gravel roads in NZ so not to panic about them or existing ones. Seemless return and easy bus return to airport. Didn’t use after hours pick up which does cost more but would consider if hire price still good.
Nice staff, quality cars. Keep up the good work.
Used Snap Rentals in Queenstown NZ, their service is very professional and better priced than other companies. The car was clean and well maintained
Competitive rates, new cars, unlimited kms and no relocation fee. Couldn't ask for a better deal
Great car at a great rate, would definitely recommend !
I travel a lot and always compare car rental companies. In New Zealand Snap rentals was the best. Very friendly. Great cars. Best prices. I rented a new unlimited kilometrage SUV with 0 excess and a navigator for less than a toyota corolla. Thank you Snap for making our vacation more enjoyable.
Car was in great condition, price was great. Have used Snap a couple of times now and will continue to use them when I am in NZ.
Great prices, fabulous service and the vehicle was excellent. Will not bother with other rental conpanies in future
Sure it's cheap on the daily value but once you add-on full coverage insurance it's double. They nickel and dime you for everything. Transport back and forward from the airport after hours would cost you an additional $30. Beware if you cross any toll (which looks like regular roads, not like the states) they will charge you the toll fees plus an administration fee of $50. I'm more than compable to pay for the toll but when I reached out to the rental, no response back just a charge to the credit card on file. GPS wasn't updated with the new roads or detours. Items that were requested was not available because they ran out or didn't have all the items. I guess you get what you pay for, better off going with a bigger company. They do offer cheap rentals but all the hidden fees aren't worth it in the end.
Very nice, tidy and almost brand new car Hyundai Tucson. Very friendly staff, nothing bad to say everything is perfect.
Quick airport pickup, great service, clean and tidy car and crazy cheap. Thanks 👍
Hired a near new Snap Toyota Yaris ,did 4000 kilometers around the South Island.Great fuel economy ,easy to drive with enough space and luggage room for two people. Snap staff easy and cheerfull to deal with, even when under obvious pressure .No hassle when we returned the vehicle.Pickup and return to Christchurch Airport on time .Only one small complaint why are front floor mats not left in the vehicles.
We rented from SNAP at the beginning of March from their Auckland depot on the outskirts of the airport. Great location as incredibly frequent bus shuttles to airport. Easy pick up. We had to drop off really early so left keys in car and sent e mail. Reply received later that morning saying all fine. Good rates and good pretty new car.
Great experience all around. Very friendly & helpful staff. Excellent car & great price. Def best option for ChCh car rental.
Staff was great to deal with. Also no surprises at end of rental.
I rented a car from the Christchurch Airport depot. Collection and return including pickup and drop off were slick and well timed. The car was in good condition, performed well and was economical. I recommend SNAP as a well priced, professional outfit.
Great value for money for type of vehicle (high spec car). Easy, hassle free airport pick up and drop of via shuttle bus. Polite and friendly staff. Couldn't ask for better service and will use them again when I am back in Queenstown and also when in other parts of NZ. Thanks.
Booked the car from Snap for the second time and these guys are awesome .Just rang them as was instructed on arrival from Queens town airport drove to the depot, car was ready to pick up without any hassle.
Got my discount as well. Recommend to anyone and so no wonder they are so busy.
These guys were awesome when I flewe into Queenstown a few weeks back - would definitely recommend them - I will be booking with them again next time I need a rental car :)
Be careful! this car rental company's car is targeted by the local for breakin and theft. We arrive in Auckland on Friday and our car was broken into and windows smashed a day later on Saturday on the way to Rotorua. Worst of all, we were promised that we will received an itemized bill for our damage so that we can make our auto insurance claim back in United States within a week or 2. It has been a month and dead silence from their company. I can no longer access their email portal and all communication has ceased. I understand that the back window can be expensive to replace. But $2000NZD? We have no idea because the company refuses to respond to our request. There is nothing our autoinsurance can do until we get the necessary documents. Stay away from Snap Rental! Go with a major car rental company like Avis or Hertz, which is what we did in the South Island (Queenstown) and had no issue.
Great service, friendly & accommodating rep. good, reliable car.
Auckland Airport - although the shuttle from the airport to the car rental counter was somewhat confusing upon arrival, the process and getting the car quickly and getting me on my way was very efficient and quick.
We were greeted with a smile, paperwork was processed quickly and we were able to continue our holiday. Well done and we will certainly use them again. I would highly recommend this company.
What a great experience. What a great car. The personnel at the pick up location were informative and oh so human. Have told all of our family to use them.
It was a cold and windy day in Christchurch when we arrived to pick up our Suby.
( or similar) and were pleasantly surprised with The Car -as new- The staff - fast and efficient and the service,, Quick and slick.
No issues at all on our trip
P. S. Only issue- minor to say the least
Would have appreciated a copy of the handbook page showing what all the switches and paddles were for
Absolutely awesome to deal with the Auckland City branch. The cars are immaculate and great prices.
The service is fast and friendly and would recommend Snap Rentals to anyone.
We keep coming back to hire cars :)
Fantastic service from start to finish. Great cars friendly staff and welcoming prices!!
Have already booked my next one!
Easy process from start to finish!
Shuttle bus was waiting as soon as we came off the plane @ Christchurch airport, friendly driver made us feel welcome and helped with the luggage.
Short trip to the depot and the car was waiting for us, paper work was minimal without any fuss.
Complimentary GPS was a life-saver, thanks heaps Snap Rental!
Dropping the car back was the same excellent service and the shuttle was ready immediately to take us to the airport.
Summing up: great staff, great prices and great service.
Company picked up us from airport within ten minutes of ringing. The car was ready to go when we arrived and the staff were very friendly. The car was in great condition and used very little fuel for all the running around we did. Returning the car was just as fast and efficient. The driver who took us back to the airport was hilarious and very professional. I will definitely use this service again . I will also recommend them to all my friends and work colleagues. I used them on a recommendation from a friend and they were just as good as my friend told me they would be.
Hired a Toyota Yaris from Snap Rentals in Queenstown. Service was fantastic. Rang them when we got off the plane and then jumped straight onto their shuttle which took us to the venue to pick up the car. Very simple procedure getting the car. However we booked through Rentals.com and I would suggest booking directly through Snap Rentals as we ended up paying two insurances - one to the agency and one to Snap Rentals. We would have been better dealing direct with Snap Rentals and using their insurance. Apart from that service amazing and car was great. Very tidy and economical. They then dropped us back to the airport two days later once we returned the car. Would definitely use them again.
We used Snap Rentals in Queenstown... pick up was on time, a short drive to their office... met by one of the team, a young Scottish lad who proved a good explanation of the paperwork and very quickly we were on our way. Handing back the car was a breeze with a fast shuttle bus back to the airport.. Great team, great service.. job well done :)
We hired a Toyota Corolla from Auckland Airport, booking on line from Australia. The vehicle was clean and tidy and in very good condition. The transport to and from the airport to Snap office was easy and quick, only a short wait for the bus both times. Staff were very friendly and answered any question we put to them. The price we paid was very competitive and based on our experience we would definitely use Snap again. ps we have used hire cars in the UK, Europe, Canada, Fiji and the US.
I have used Snap rentals both in Auckland and Christchurch many times. The staff in Christchurch are particularly obliging and friendly. Very well trained and organised. My cars have always been ready upon arrival, very clean and well presented.
Would most certainly recommend Snap as a well priced, customer orientated rental car provider.
I was so thrilled when I picked up my car. It was really nice! A new model with all the mod-cons. Surprising as this was one of the cheapest cars I could find. Great to be able to catch the car park shuttle bus to the office. They run every 5-10 minutes and far more convinient than waiting for the usual rental car shittle bus.
I had trouble dropping off my car but they were really helpful about this and didn’t cause any fuss at all which I really appreciated.
Excellent car at an excellent price. Friendly and efficient service with a responsive team of staff. I hired a 4WD estate wagon with low kms and that is exactly what I got.
I needed a reliable late model car for a road trip but it needed to be affordable...not only was it affordable, but the car was just as advertised,late model and the check in process was quick and smooth and hassle free!..'as was the return process. Definitely using them again and telling everyone I know about them.
Good price, fast pick up, fast and friendly at the desk,upgrade and near new car, fast trip back to the airport after - what else could you possibly ask for !
We recently hired a car from the Christchurch branch and were very happy with the whole experience.
The airport pick up and delivery was prompt and trouble free and the depot very close by. There were lots of customer service staff and we were on our way in no time.
The rental was cheap and there were no extra hooks on arrival. Our car wasn’t the latest model but it was clean, reliable and only a few years old.
We would definitely use this company again and highly recommend them.
Excellent company have hired three times. I will always choose this company. Customer service was excellent, car was new, very quick efficient service was on the road in less than 10 minutes. Nothing was to difficult cargo cover was missing in car and in minutes a cover was placed in car. Pick up and drop off service excellent was able to answer any question. They make it simple to hire a car and price was excellent. The only disadvantage is they need more outlets in other area of New Zealand. Look forward to hiring my next car from you.
We hired a car from the queenstown branch and are very happy with the service we received. Great vehicle, efficient pick up/drop off from the airport. Everything went off without a hitch. Highly recommend.
They are a pathetic company, strictly stay away from these guys. You would book with them months in advance and they would call you a couple of days before the delivery of the vehicle making some absurd excuse and cancel your booking. They are unapologetic and rude. They probably sell off your booking to another customer for a higher price. These guys should be banned from operating.
First and the last for booking with Snap Rental. Spoiled my view of New Zealand as a high standard tourist destination, with proper consumer protection laws. I should have realized there is a reason for the lower price! Booked and PAID for a suv, for pick up at Queenstown airport. Instead I got an old pickup truck, which is slow and difficult to drive. I view this as a con. Is there a way for me to file a formal complaint to get back my money, or perhaps get a compensation?
Excellent customer service @ Christchurch branch of SNAP Rentals car hire. Happy, positive team at SNAP Rentals with no issues on either pick up or drop off. Quality vehicle received and good airport shuttle service following drop off of Nissan KSS car on the 30/10/2017. We will use SNAP rentals in Christchurch again and we will recommend SNAP Chch to fellow travellers.
Thx for helping to make our holiday a very straight forward relaxed one.
My family and I hired a car from Snap Car Rentals Auckland. They didn't have the car we originally hired (which we had booked with 4 weeks notice). We then waited almost 2 hours for a replacement car which never even came and every time we asked what was happening we were told "I don't know what's happening", horrible communication between management and employees (felt sorry for the people working). I understood that the man who was serving us was trying his hardest however the woman who was serving others next to us, helped about 5 others (some who also needed replacement cars) in the time our needs were met. It seemed as though she had a lot of confidence in what she was doing and a high standard of customer service. Eventually they offered for us to take a downgrade (which had been in the car park the whole time) because we were becoming extremely impatient after waiting so long, we took the downgrade, they tried to make us pay the same amount we originally were paying for the car we did not get! We negotiated a reduction of $18.00 (car rental for 3 days). The downgrade was smaller, the driver seat floor was slippery because there was no friction mat (dangerous!!!). All round was very disappointed, mainly with management (Matthew who it seemed had all the authority) I believe the fact there were no cars on the premises that had been booked online on a public holiday is unorganised and irresponsible on behalf of the company/management. The reason we went to Snap was because we'd had a great experience there before, however customer expectations were definitely not met and I would not recommend using them if you actually want a car to be somewhere on time.
Great service, on arrival at Christchurch Airport, spoke to helpful guy, asked to wait by Door 2 and was picked up very quickly by minibus. Very friendly and helpful reception with maps etc. Hired a Toyota Corolla; car was clean and tidy. Staff were awesome, explained everything !! Highly recommend Snap Rentals and they were competitively priced! Went with the full insurance cover, so did not have to worry about a thing. Used the car for 3 days, handover was easy and taken back to Christchurch airport straight away - no hassle. Will definitely use them again.
At first we had planned to book a smaller car with ski racks, but I had a bad feeling and called to confirm this was possible. It was not with the car we had organised, so naturally annoyed I cancelled the booking.
I wanted to give the company a 2nd chance so decided to book a larger car and I'm very glad I did. The car was perfect. It had less than 11000km on it when we picked it up and was perfect for what we needed. The company was great to deal with (except over the phone where their customer service was lacking). They drove us back to the airport and they were very personable. Would definitely recommend and encourage you to look past a few minor flaws.
This was the most terrible rental car experience ever!! The staff I found were rude and un-accommodating.
I got double charged for insurance... don't select the insurance option on the website. Buy it when you get there if your silly enough to use snap rentals. Still no refund two weeks later, for the over charge,
We returned the car at 5am and were not delivered to the airport until 6am; would have missed our flight if the wonderful staff at Qantas didn't help us get to the front of the que.
I would never use snap rentals again, they are off site and I found this very troublesome, extra work finding out where to go and how to get there. They say it's easy...probably is if your a local and don't have a plane to catch.
Great vehicles do not make up for bad business!!
Thanks a lot Qantas for picking up the slack and ensuring my family and I actually got to board our flight. No thanks to Snap rentals!!
30th June to 3rd July-Auckland Branch organized a Tuscan for me to use while I was in Christchurch, unfortunately due to the demand for such a great vehicle, they gave me a free upgrade to the awesome Isuzu DMAX.. well that is a huge upgrade, truck was amazing, drove very well and being a diesel the fuel was very cheap. I will always book with Snap rentals. Would highly recommend them.
This is the worse car rental company we have ever used. When we landed, the telephone number on the documentation was constantly engaged. After speaking to airport information, the lady gave me a short code number, 21, to phone from a certain area in the airport. So why wasn't this on the documentation? On calling, a woman said the van would come in about 10/15 minutes but she wasn't sure it would have room for us. Even tho we had booked online and Snap knew there were 3 of us, co-ordinating transit for their customers is obviously beyond them. One and a half hours later, seriously, one and a half hours later, their van appeared for the first time .... and it only had room for 2 of us. The drivers suggestion was that 2 of us went to their compound, leaving one at the airport and then the two came back for them in the car. Well what a good job we didn't follow his suggestion - because by the time the van came back for us again and we got to the compound and finally got on the road - it was pitch black, in a country we had never visited before and we had a 2 and a half hour drive in front of us to Rotorua. We weren't the only ones, everyone at this companies offices were complaining, they quite clearly didn't have enough cars and members of staff kept leaving, borrowing cars from elsewhere and returning. It was an absolute shambles and to treat holiday makers this way when they have just landed is disgusting. You ruined the start of our holiday Snap. You are dreadful and should be ashamed of yourselves.
Frustrating experience from pick-up at Auckland. Our flight was late, we were not told there would be a $10 fee for airport transfer (we would have taken a free Uber). The car was over 12 years old, and smelled like it hadn't been cleaned prior to pick-up. The car made grinding noises as it accelerated and stalled out on occasion (it was automatic, not manual). There were dents and cosmetic details already, but the report inside the car marked the vehicle as being clean from exterior damage. Needing to extend our rental, we called and were told our request would be reviewed and a decision emailed to us - but our request was never relayed to the Christchurch team, and upon calling the next morning (the day our rental was due) our request was addressed as a new one, instead of finishing the request that we had already made. This was really frustrating and delayed our day until the office opened, instead of just fulfilling our request when we first inquired. Upon dropoff in Christchurch, the lot was disorganized. We asked for drop-off to our airport hotel. The first woman said "yes, within 3 kilometers, that's fine." But when going up to the counter, two other rude staffers Google Mapped it (with difficulty) and then the female staffer said "with that traffic? It's your choice." Apparently the male staffer chose not to drop us off, as he turned away from us and moved onto another customer without another word. The hotel was 7 minutes away by Google Maps. The customer service of the company is mediocre at best. Save yourself the hassle and look into Jucy or another rental company that offers discounts.
Smooth as clockwork - straightforward online booking, great little Toyota Yaris, friendly and efficient staff who went above and beyond.
Picked car up and dropped off from office not airport - easy.
Fantastic service and quality car supplied.
The only critasisim I would have was that arriving at Christchurch Airport late and trying to find the not well marked phone to get shuttle pick up needs to be addressed.
Other than that this was gold level service and we will definatley be using this company again
Very easy process to book in and out of car rental. All done in 5 minutes. Price was the best in the market. 10/10 guys
Great, friendly staff. Really helpful and give good advise. The pick-up Point is a bit tricky to find at Christchurch Airport. But in the end, everything was fine.
A bit of confusion at Auckland airport getting picked up to get our rental so had a bit of wait. But staff were friendly and helpful. Getting the car was painless and quick. The car was what I expected however the seats were quite stained looking but everything else okay. The price for the car was really good in comparison with other rental company's so was not surprised to see a few scratches on the body. The car went perfectly and was cheap to run for my week long trip, doing close to 1000km. The drop off was easy and quick as was the trip back to the airport. Would definitely recommend Snap Rentals to anyone.
Appalling bordering on scurrilous. Had to wait at the airport and then it took another 20 minutes to get the car at the yard afater teh 5 minute ride. Having taken out insurance online then had to pay again to waive the $2,000 bond. Staff didn't care to point of bored. Given the car, not checked, only half full of petrol, media player didn't work. Have complained to Snap and got an off hand response from customer service that it was all my fault. I know that as the guy in Chch had told me that repeatedly. You get what you pay for in life, buy cheap get cheap. But I wont be buying from Snap again.
Snap Rentals responds:
Sorry to hear you're not happy with our service. If you could send us an email to firstname.lastname@example.org outlining your issues, we will respond to your concerns and hopefully rectify the situation.
Look I'm a fussy customer so things get easily upsetting for me. 1 pick up from airport over 30 minutes way too long. Also we were first in line for pick up but last to be served at counter guy behind me walked straight up and was served instead of the new guy at counter asking politely who's next. And that guy who pushed in just plain dam rude. Next thing car not ready even being 1 hour late compared to booking pick up @ 4. waited another 20 minutes for a clean, we stood there and just watched. Next thing car dirty inside, windscreen completely dirty from inside and also a bits n pieces of rubbish throughout the car, should've been vacuumed it.
1. But good things nice new 2017 car exactly what we ordered
2. Price best around could not find better
3. Customer service good all round
4. Insurance great value too
Very happy but some improvements are needed
We had a booking made through EconomyCarRentals, we picked up in Christchurch and they first tried to give us a smaller car, we had booked a Toyota Yaris (and had paid the price for it) and were given a compact passo, we couldn't even fit our suitcase in the trunk! We asked to change straight away and were told 'nah yaris is more expensive', we had to find an email to prove it, still 'nah' and when we insisted the guy serving us went to see his boss and agreed to let us have the car we ordered...! He then said 'economycarrenrals are selling our good cars at a cheap price!', so he knew we were right in insisting but still tried to scam us!
He then gave us the key without even checking the car with us, it had a couple of damages and was dirty! He just took our signatures on his copy of the rental agreement with no note at all and said we were fully covered with EconomycarRentals for damages so shouldn't worry (totally wrong!).
We dropped off the car in Auckland with tank full, car fully cleaned inside and outside! We were shocked later to see they had taken $370 off our account with no email, message or attempt of call!! We were already in Australia when we tried to call, with no reply, busy lines or going straight to answering machine. We ended up emailing them, still no response. After several new attempts, we eventually managed to get hold of someone who explained there was a damage on the bottom left windscreen. We never saw it. We then looked back in the pictures we had taken the day we picked up the car and when zooming in it was already there and hidden by the windscreen wipers! We called again many times, no reply, emailed with the picture and still no reply!
I'm a long time car rental customer so I know the process and have never had any issue!
Update: After proving the damage was there before, we got a call and our money transferred back to us eventually. We could have had a great experience if we got a better customer service and if we were taken care of.
Bruno Del Conte
We hired a car from Snap Rentals for 10 days from Auckland. The pickup and drop off were very quick, and the rates were much cheaper than the others I found. We hired a Renault Captiva which had amazing fuel efficiency and really nice to drive. Highly recommended!
I booked Snap rentals over the Internet and collected the vehicle from the after hours service centre after being collected from the airport. Great service, the car was in pretty good condition, apart from scratches to the vehicle in various places and damage to the rims. Car was very economical to run and we had no issues with it during the 20 days we drove it. Great value for money, as was the comprehensive insurance that we took out 'just in case'. More than happy to recommend snap rentals at Christchurch,
Completely Unprofessional! Emailed them and called with screenshots of a competitor's price and their own price for a car rental to apply for their best price guarantee. Customer service tells me "Sorry mate we dont have that car available right now" even as I can see it on their website listed still for the same dates (and has been there at same price for a few days). He offered me "some other car but obviously at higher rates". JOKE! Obviously the best price match is just a marketing slogan but poor form if a company lies outright to customers to wiggle out of marketing promises.
UPDATE! - After my review, Snap was quick to respond with below response and its owner Patrick sent me a direct email explaining that the unavailability I cited above was for auckland and not christchurch apparently due to a misunderstanding. He honoured the price match and also provided me with an upgrade to a toyota corolla at what is a bargain price. Pretty responsive customer service, much appreciated. Updating review to 7 stars, still feel original communication could have better and the response to my email more prompt but overall, am very pleased with Snap's final response and Patrick's personal touch. Will update this review post my experience in Christchurch in December.
Snap Rentals responds:
We're sorry to hear about the initial issue. We take our Best Price Guarantee very seriously and stand by it!
Our prices are extremely competitive and its not often people find a cheaper deal for the same vehicle, but it can happen. Our availability is updated manually on our website. This unfortunately means we may have sold out of a vehicle category but on occasion it may still show on our website as available. Send us an email to email@example.com with your contact details and we will see if we can offer you an upgrade to another category at no extra cost.
We do hope we can resolve this and get you behind the wheel of a Snap Rental soon.
UPDATE - It was good to catch up with Adarsh to sort things out. We are pleased to sort out the misunderstanding and look forward to meeting you in person when you hire from us in December.
I started searching on the net for a quality car to hire for a week back in April 2016.I found a couple which I thought was reasonable and probably would of booked but found a few days later the price had risen so I flagged them. I then asked a few of my friends who they had used and yes they were cheap but the car wasnt what I wanted. I needed a car that was reasonbly modern small and cheap to run because I would be clocking up heaps of Ks so it also had to be comfortable so a car I had in mind was one similar to a Vitz I used for 5 yrs as a company car. I would go the next model up, the Yaris was going to be my car of choice and yes all the Rental companys I looked at had one but with a price. Around about July I think I stumbled across Snap Rentals accidently as I decided to change the wording I cant remember the words I used but Snap Rentals came up this time in my search and they fulfilled my requirements and not only that they saved me over 200 bucks. I just jumped in and booked them for my trip around the Eastcost and Northland. The car never missed a beat and the car was cheap to fill up. Snap Rentals gave me awesome service and they picked us up and dropped us back to the airport for a small fee and without the long wait. And if you use them again you will get your car cheaper too so cant ask for better then that well done Staff at Snap Rentals I had already recommended your service to my friends in Dunedin Thank you.
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First hired from them in January of this year and twice in April.
Excellent Rental company. Came across them online when looking for affordable car rentals. From the get go, they have been amazing. Excellent service, amazing staff. Have used them three times this year in Auckland. Even with short notice they have been just tops. My family and I give them a 5 star rating. Highly recommend them to any one travelling to Auckland and needing wheels to get around. We found them very efficient and helpful. The after hours service is excellent.
Excellent service and cost effective hire company. My family really enjoyed having a car to get around in while travelling from Auckland down to the Coromandel to visit family. We flew from Christchurch and had no problem with being picked up to and from Auckland airport. Our car was ready for us and after quickly doing the paper work and full cover insurance we were all set to begin our travels.
I am pleased to recommend Snap and will be looking to use this car rental company again. Thanks Snap Rentals.
Horrific. We called Snap Rentals a week before our arrival in Christchurch with the sole purpose of securing our car despite arriving at 5.30pm on a Saturday (right on the cusp of closing). Despite assurances that everything would be fine, Snap left us high and dry, closing up and not organising a car through their after hours service. We were stuck. Snap's response was unapologetic, prickly and obtuse. Snap Rentals suck.
Snap Rentals responds:
Hi Kelly, We are sorry your rental experience with Snap Rentals didn't work out how we both would have liked. Unfortunately we do close at 5:30pm and on the day you were booked to collect your vehicle, we hadn't heard from you by 5:30pm - when we had closed for the day. We do offer an after-hours service for customers to collect their vehicle after we have shut, however this needs to be prearranged with us before we close, as the vehicle needs to be taken from our depot to the after-hours facility, payment processed and paperwork prepared.
We are sorry you found us to be unapologetic and we hope this response clears things up as to why you couldn't collect your vehicle after our operating hours.
First time using Snap Rentals, there service was top notch and the cars are clean and well looked after. The prices are great and airport transfers were quick. I will be using them again and would highly recommend them.
Absolutely first class service, on arrival at Christchurch Airport rang the number on the paperwork, instructed where to wait, within 10 minutes was picked up by minibus. First class service at the reception area. Had hired a Toyota Corolla; car was clean and tidy. Staff were awsome, explained everything !! Will never hire from anyone else when in Christchurch or Auckland. Highly recommend this hirer and so cheap !!!! Went with the full insurance cover, so did not have to worry about a thing.
I feel like I am blessed to find this rental car company which clearly understand renter's needs. I firstly found their branch in Christchurch and then in Auckland location when I was browsing to rent a car like you guys are browsing now. Firstly price was The Best ( unbeatable price for sure) followed by the best service with the best cars and ended up with the best experience I've ever had.
I planned only one trip in Christchurch this month but because of the best price and service I planned 2 more trips in Auckland and will continue renting with Snap rentals in the future too as my first choice and highly recommend all to rent a car with them at least once if you are interested and looking forward to have a great, rememberable and hassle free travelling experience which I had already. So much to write but I highly recommend you to go through and experience yourself. But personally I've become their repeated customer because they are simply the best in their profession among the hundreds of other car rental companies in NZ due to the lowest prices and then good services which is a key of understanding renter's needs. No need to look any further if you want to save your time and money.
I also recommend all to read and understand all terms and conditions which are clearly written on their website, especially after hours services to avoid any confusion and frustration to yourself as someone had gone through with this company I read in the review section below. Please don't expect too much for the competitive price you are paying as I am pretty sure that the staff already doing the best they can to meet customer's needs. Good on you Snap rentals, just keep your rental prices the lowest (than others ) in future as well and as a repeated customer I will keep continue dealing with you guys.
Cheapest rental car company I could find. Car was great - clean - drove well - comfortable - had a bit of 'go' about it. Everything went extremely smoothly.
I actually accidentally left my phone under the car seat. I didn't realise I had done so at first, so I contacted Snap when I got back home (to Australia) from NZ to see whether I had left my phone in the car. Snap e-mailed back quickly and confirmed that they had called the new customers who were currently renting the car out and they had confirmed I left the phone under the seat. Snap then organised for the phone to be returned to them, and they then posted it to me.
Absolute legends! Cheap. Great service. Great product.
Our company has just recently started using Snap Car Rentals, as we regularly need to hire cars for our technicians out of Auckland.
I couldn't be happier that we have made the change! The website is excellent, informative and easy to use, and the prices are the best I've found.
In addition to this, every interaction I've had with the team at Snap via telephone, email or in person has been an excellent experience.
They have even taken the time to introduce us to new models when they come in, and offer upgrades for us to try new vehicles that might suit our needs better.
I highly recommend them to everybody... and hope they open up a branch in Wellington soon!
Thanks a bunch snappers!
I hired a TOYOTA Carola through website airportrentals.com. Due to bad weather, our flight delayed 2 hours. When we arrived at CHC airport, it was 6:00 pm. I called 800 service phone, but nobody pick up the phone, obviously SNAP was off duty. I checked my mail box, read booking confirmation letter and tried to figure out if there is any instruction for this kind of situation, but failed. Finally , a young lady wear reflective vest helped us to get contact with someone and then a van picked up us and sent us to airport park. When I got my car, it was 8:30 pm. I want to say it is a bad experience. After 13 hours flying, we were very tired. And since we are not NZ citizen, we do not know how your biz running after working hour. If a renter does not show up in time, it is better that you can send him an email and tell him how to pick up the car after working hour. It does not cost any money, but will be very helpful. Beside this thing, others are good.
After some research on the web, I chose Snap Rentals because they offered relatively new vehicles at a very reasonable rate. I booked two cars, one at Christchurch and the other at Auckland. The Toyota Yaris were both very clean on delivery and had about 60-70K km on the clock. The cars were reliable throughout the two and a half weeks we used them. It was very cold when we went to Milford Sound (overnight temperatures were below freezing) - however, the car started up on the first turn of the key and provided warm air to burn of the frost on the windscreen. Staff at Christchurch were great, and airport transfers were fuss free. At Auckland, the staff were busier but the service was courteous. Unfortunately, the car that we were given had some issues with wheel alignment and balancing. Fortunately, we only rented the car for four days and only did two out of town runs - so it was not a major issue. I would rent from them again without hesitation if I visit New Zealand again.
For an 18 day driving trip in New Zealand I chose Snap Rentals for my vehicle. This was for 2 reasons- price and the ability to pick up on one island and return to the other. I was totally satisfied with my rental vehicle and the great service provided by Snap staff in Christchurch and Auckland. The price was the best I found, the vehicle reliable and comfortable, and the staff friendly, efficient and helpful. Thanks Snap for making my driving experience in New Zealand so much easier than I had expected!!
The team at Snap were great when I made a last minute change to my hire car. Pick up was easy and smooth. During my hire period, I added another driver, again no problem. The car drop off was easy and hassle free. I'd highly recommend Snap.
Very easy to book, pickup, and sort out. In fact, the entire process was smooth. Big thanks to the Christchurch team for making it happen. You guys will go far!
The team at Christchurch are awesome and my whole experience with the car rental was a breeze. I highly recommend the service and vehicles to all who are in need of renting a vehicle. Wonderful to have such a great service at a very reasonable cost. Good on you Snap Rental and thanks team, you guys are awesome. See you again in two months time. Marika
We arranged for the pick-up from Auckland airport. This arrived on time and we were taken to Snap Car Hire. The service we received was excellent. Cheerful, helpful staff and a well maintained, very clean, car. I would have no hesitation in recommending this company to friends who are visiting New Zealand. Thanks you.
From the time I chose Snap's website as being simple and clear, to the 4.45am drop off when I flew back to Auckland, my experience with Snap was perfect.
The pick up directions were very clear and within minutes the friendly driver of the distinctive black van had whisked me to Snap's office where my rental was processed by a genial gentleman. The cost was incredibly reasonable for my little car - which was perfect for my busy city visit.
As a very satisfied customer I have no hesitation in recommending Snap as an excellent car hire company which gives good value and friendly, personal service.
Shah Jahan Khan
I rented a car, a Toyota Corolla to be exact, for two days in Christchurch, New Zealand. They rented me a car which was only 2 years old, and the car was in excellent condition! Not many car rentals do this! At the same time, they checked all the engine oil, petrol, brake fluid and more before my trip and reassured me by letting me check as well! The car has an excellent fuel efficient rate! In addition, the company had a very good service attitude! They fetched me from my resort and sent me back to the resort once I'm done with the car too! Satisfied with the excellent service and excellent car performance! Will definitely rent from the same company the next time I visit New Zealand! ^_^
I've just been up to Auckland for business meetings and a wedding in Sunny Raglan... The team at Snap rentals were fabulous to deal with. Very organised and helpful with the insurance etc.
The little Yaris was ideal for my brief trip and worked out very economical. Thanks Snap Rentals in Auckland.. I'll be recommending you to friends and look forward to dealing with you again next time I'm up in Auckland
It was a great experience hiring your car. In particular I enjoyed the fact you swapped the car immediately when I wasn't sure about it, clear instructions, dealing with a person with an unfamiliar car :), that petrol went a long way and throwing in the GPS which was much needed in the end. Car ran very smoothly. Thanks
All the best
I rented a small car from Snap Rentals and will be going back as the service was friendly and efficient. The price was very reasonable and the website was easy to access and use. No long lines to wait in once I got to the office - a plus when you want to get started. The car was clean and comfy.
I rented a very cheap and old car (The Nissan Sunny in the category 'Economy') for $20/day (with 15% discount for long term hire (3 months) = $17/day) + full ensurance (not included, cut off at $600). Price/quality was okay, but car had difficult brake pedal (to high) and above 80km/h it did not stick to the road that well. Also the window on the left did not open. You have to check all these things before you leave, because they don't do it spontenously together with you. Even when it is reaining (like with me), check everything together with the company and get it in writing.
Although there were very friendly and everything was okay. I also had a 'star' in my windscreen, and (because of my full ensurance), it took only a phone call. I would recommend the company and hire there again.
Great service from SNAP rentals - Christchurch. We unfortunately had to cut our holiday short due to a family emergency. Not only were we transported back to the airport quickly we were refunded the cost of the unused days of our agreed rental. The staff were understanding, the car we had chosen was great for our needs and a good price. Would recommend them to everyone and will definitely use them again. Thank you 😀
With my family we traveled for more than a month in New Zealand. I've chosen SNAP RENTAL CAR because of the price during the peak of year end. My experience, among other companies that rent cars in Australia, showed that this choice was more than appropriate for several reasons. The quality of their aid in times of need and their equipment, but as well their infinite sympathy (specially in the service after sale!) I can only recommend their services.
Excellent service. We were picked up at Auckland Airport within 10 minutes of telephoning. Very helpful and courteous staff. Car was an older model but as described when we booked and proved reliable. Very good value for money. We were equally well looked after when we returned the car and transferred to our hotel. Thank you to the Snap Rentals team!
My wife and I were delighted with the service we had from Snap Rentals. The Toyota Yaris we rented ran beautifully, and collection and return formalities could not have been easier. Also the price was brilliant. We very much enjoyed exploring South Island and only wish that UK traffic density was closer to yours than it is!
We will have absolutely no hesitation to rent a car from Snap Rentals again if we return to NZ.
Best customer service from the pick up from the air port with a smile and very helpful.
And the guys at the depot were amazing, paper work was quick and easy.
The car was so easy to drive and very clean inside and out.
Will use snap Auckland again could not ask for a better rental company 👍🏼
Keep the hard work up guys
Really bad. I'd suggest avoiding snap altogether. Very deceptive pricing and not particularly pleasant customer service. This is the only bad experience I've ever had with renting a car. I used the snap location next to the airport.
Snap Rentals responds:
Thanks for taking the time to give us valued feedback on our service you used recently.
Firstly, I must apologise if your experience was not up to our usual high standard. Snap prides itself on having an extremely high standard
when it comes to customer service.
We have taken your feedback on board and intend on making sure this scenario does not happen again.
In terms of our pricing we intend on being highly transparent, if this was not clear enough, again I must apologise.
If you do return to NZ again, I will see to it that you will have a truly positive experience next time.
Thanks again for your feedback.
DENNIS C VIERRA
Very easy to arrange on the internet, great prices, very friendly and helpful staff, auto was mechanically perfect. They even arranged an after hour late pick .Would rent again, and will also advise family and friends to use this company while visiting New Zealand.
I have used snap car rentals three times, and have nothing but praise for the way they run their business. Good cars. cheap prices. friendly and efficient staff. Don't waste your time shopping around. See you next year !!!
I was a bit concerned to rent such a cheap early model car with over 300K kms but to my surprise the old girl was well maintained cheap to run, clean and well presented and about a third the price of other big name rentals. It had all the safety features and was a pleasure to drive. The staff were very friendly and curious. When we found ourselves only getting to Christchurch after 10pm on our final day and leaving at 6am the next morning, a potential nightmare was fixed with one call to their after hour service. We just dropped the car at the after hours car park and we whisked to the airport immediately. Thanks Snap, and we will be back!
Great car, great customer service, really easy. Will definitely use again and recommend to others.
Easy. Cheap. Quick. Problem free. Why go anywhere else?
Fantastic service, helpful friendly staff, great prices.... Couldn't ask for better. Will definitely use Snap Rentals again.
These guys have taken simplicity and service to a new level. Took a rental out of Auckland and delighted with the simple check in system and the smile that came with it. The car was excellent and the overall experience could not be faulted. As an ex customer of the big brands I'd say they have a lot to learn from little Snap!
Shelley and Warren Marumaru
Yes we were very impressed with our snap rental car. We will definitely be recommending snap rentals to others. Many thanks for the great car in regards to value for money in fuel economy and comfort. Kind regardsWarren and Shelley Marumaru.
Excellent customer service! Nice clean cars, great affordable service. Definently recommend them to family and friends! :) I left my camera inside one of their vans and they sent it back to Australia, Thanks so much! will definently use your services again!
Car we rented was nice and very economical. Cheapest in the market at the moment. Great customer service too.
Our car was a Yaris and it was a fantastic little car to get around in. We had no problems with the car and they recommended a place to stay on our last night that gave a discount for Snap customers and we were able to drop the car there at the end of our stay
I am a repeat offender / customer and these guys @ Snap Rentals are amazing . Great service very friendly and accommodating . The fleet is real tidy and well maintained so much so I keep using them and would HIGHLY RECOMMEND thier VEHICLES and TEAM to anybody and everybody. Its always a positive experience when you are dealing with an A++++++++++++ TEAM and the car is in mint condition. I have used 3 different types of vehicles from the economy to the premium hatch and no complaints whatsoever . Thank You Team Snap keep up the good work.
Excellent service, affordable prices! Awesome in fact! Excellent customer service, clean tidy vehicles! They do what they say on the tin!
Perfect service and unbeatable prices. We look forward to our next time using them and happily recommend them to our friends.
The Team at Snap Rentals are by far the best in the business. I have rented many cars each time I come back to AKL and will not go anywhere else now but Snap. Why: they offer value for money, but that is just the beginning the service is 12 out of 10. The team are polite, professional and fun - you don't get fun with any other car rental firm. I am very particular when renting cars and they tick the boxes each time.
Wendi (a proud Kiwi).
I have hired from Snap on a number of occasions. I needed reliable local transport on the weekends in an ongoing situation. Great value economy and compact vehicles. Reliable and tidy that never missed a beat. Friendly helpful team always willing to help. If you are looking for a rental vehicle would suggest you contact Snap Rental Cars for the very best experience.. Ali
We used Snap for the first time this weekend. The guys there were awesome to deal with. Booking and picking up the car was really straight forward and the shuttle service they provide is prompt, modern and clean. They appear to have quite a different approach to some other rental companies- making life easy for the customer. The car itself was cheap and of really good quality. Really really impressed with Snap Rentals and will definitely be recommending them to others.
The Drew family would second Andrew Dunsmore's experience. We rented a van from Auckland for 11 weeks this past February to April. We drove over 8200 km in it - a family of 5 with suitcases and camping equipment. We learned how to pack the van well! It too was an older van (2005 or so I think), but again worth it to us for the savings for this long rental period. Jono was always very friendly and accommodating, and we felt we would be taken care of if there were any issues with it. We did have one minor battery issue, and were happy with the resolution (hence the 9/10 rating). We did recommend new tires on drop-off too. Overall, highly recommend Snap Rentals!
Best rental experience! Friendly service, great cars and most helpful staffs!
I originally book for a premium economy, however, they have upgraded it to a premium hatch- a new Yaris ZR with no extra costs! Thank you Christchurch Snap Rentals. I love the car, great ride plus the sporty look. How I wish I could keep it longer.... Anyway, I will definitely come back to Snap Rentals if I have to rent a car again.
Mattes van Ophuysen
Me and a friend rented an economy car from Snap and it was just great! The car itself was solid, and you surely can't complain about the price. We had a Nissan Sunny (a little bit older, 8-10 years), but it worked perfectly. No problem with the motor. We didn't need Roadside Assistance once. The car was easy to drive, as it was automatic, so good for cities. Additionally the car was pretty fuel-efficient.
You should defintively book with Snap in New Zealand. Even though we've never heard of them before, they are better than all the bigger companies, as they are very uncomplicated. No under 21 or one way fees, just hiring and driving.
But in the end the staff was best - so friendly, easy-going and funny. The guys were very helpful, gave us some advice and had some good jokes.
An EXCELLENT experience. When looking to hire a car for our trip through NZ, I came across SNAP in an internet seach of "cheap car rentals New Zealand". I was a little worried about renting from a company I'd never heard of before and concerned about the saying "you get what you pay for". However, after reading a some positive reviews for SNAP and exchanging a few emails with a freindly and helpful person at the SNAP head office, I decided to chance it and get a car from SNAP - after all, I stood to save several hundred dollars!
Pick-up at the Christchurch airport was quick and the check-out process was efficient. We were on our way in less than 10 minutes.
Despite being a 2005 model with over 100K KM on it, the car was clean and ran well. Plenty of room for the 4 of us and 4+ suitcases. Great mileage 6L/100Km or about 40 MPG.
My only complaint with the car and the reason I didn't rate SNAP a 10/10 was that we were unable to listen to music on our journey. As a car originally purchased in the Japanese market (the Osaka dealer sticker was still on the window!), the radio was configured for the Japanese FM spectrum range which only overlaps the NZ slightly in the 90.1 MHz range. So... once in a while we could pickup something on FM but not often. Also, given the age of the car, there wasn't an AUX port to plug in my iPod. I tried to fix the time on the clock- still set to Osaka time - but all the words on the central display screen were in Japanese. Two very minor annoyances but perhaps SNAP could hire a student of the Japanese language to spend a couple of minutes in each car correcting this.
Check-in at the Auckland location was friendly and efficient as well. On our way to the airport less than 10 minutes after pulling into the lot.
I couldn't have asked for a better experience at any price, let alone the CHEAPEST price I could find online. Thanks SNAP!
Excellent car and service all round. Got a virtually new car at a great rate.
Pick up and drop-off (everything) went smoothly.
Should probably rate as 10/10, but something I never do for anything (just me I guess?)
I hired a Nissan Tiida in September 2014 from SNAP near Queenstown Airport.
The price was dirt cheap (I think a little over half the going rate), the car drove perfectly, service was excellent. So-much-so that I have just booked with them again.
Car had been in a fender bender or 2 and the bumpers were a bit knocked out on the sides, as well as quite noticeable scratches, dings and wear and tear - The level of this had not been disclosed and was not as advertised and not what I would expect (unless disclosed/advertised) from a rental - and this is the reason for only 7 stars. Had this bean disclosed prior to booking and I'd hired the car it would have been 10/10.
Had a really good experience with Snap - rented a car for 2 days while in Auckland. Pickup was prompt and efficient and car was amazing value.
Would definitely recommend and use again.
Amazing rental start up. Cheap & Friendly. 550$ for a 8 seats van for 12 days: no problem on the van during the whole trip. Wining match. Help them to grow and break this rental monopoly.
Excellent price ($35 per day for a 2 berth van) and the van is great, has everything we need and is easy to pull the bed out/put away etc. Helpful, friendly staff.
Older car than advertised without CD player and 2nd airbag.
Snap Rentals responds:
Thank you for taking the time to post a comment. This helps us learn what changes we need to make to give our clients a better experience.
I hope you had an enjoyable time in New Zealand!
Good van, poor stove, poor organisation in the office, made us wait 4 hours between the time they told us to meet them to when we could actually leave.
Snap Rentals responds:
Thank you for taking the time to post your feedback and comments regarding your AllWays hire and the experience you had.
Please let me apologise for the service you received when collecting your vehicle. This is not acceptable and it will be followed up.
I do hope that although you did experience these problems you still enjoyed your adventures around New Zealand. If you would like me to look into your concerns in more detail please email me (firstname.lastname@example.org) with your booking reference number.
Very well set up, good price.
Snap Rentals responds:
We work hard on the service and experience we provide so it's great to hear feedback like this!
Not a big company so personal service to customers and to vehicles. Highly recommended.
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