We have rented a campervan from KIWI Autohomes. When we dropped oof the car (in good condition), the owner (Keran) promised to pay back the full deposit. But Keran does not refund the money. Still we are waiting for it. Keran does not react on mails anymore, so I fear the worst. Too late I read that we were not the first couple who had this experience with Keran.
So don't do business with this supplier. He seems to be an ordinary crook.
Great friendly service from Keran and the team. Everything was provided as expected. Airport pick up was smooth. Campervan was well equipped and in good condition. Highly recommended, would definitely use again.
Kiwi Autohomes is a great company to go with! I did a lot of research on companies and was very pleased my with choice. They offered great customer service. Alister was our contact throughout the trip and he is such a kind man. He let us use his personal car to go get groceries as there was a mixup with our van, he also answered our phone calls at any hour of the day. He always went over and above, including a ride to the airport at the end of our trip.
The only reason we are going with a 9 instead of a 10, is because of lack of communication once the van was booked. I had to send numerous follow up emails. There was also a mix up with our automatic van, they only had manuals available when we arrived. We reminded them we had it in writing that we would receive an automatic van, they made it happen... but I had to push pretty hard and they didn't seem very happy about that.
The van itself was great. No issues, very clean when we picked it up. Very simple to empty the toilet and empty the grey water.
Overall, we highly recommend this company! If you're looking for a small company with personal campervan booking experience... go with Kiwi Autohomes! You won't regret it.
Jill and Tony Showell
We would strongly advise anyone hiring from Kiwiautohomes to enquire as to what happens in the event of a breakdown, terminal in our case. We were without a mobile van for 4 days while they decided what to do. In the end we had to drive ourselves back to Christchurch from Dunedin in a hire car and go to another company for a replacement van. We incurred a lot of extra expense which was worrying at the time and was not wholly refunded.
We had a number of problems with the camper van we rented (some mechanical, some in the living area). However Kiwi Autohomes didn't argue about them and refunded the time it took to get them fixed and offered extra compensation for the annoyance. Having had a similar experience in Australia with a big company, I can say that the treatment we received was not comparable.
Delivered what they promised. Had a small problem but they fixed it immediately. I would highly recommend them. Great to deal with.
The campervan itself was old, 2005, with over 350,000 km, and did not have propane heat - some freedom camping nights were cool. Bit the 10 rating is richly deserved because of the people. Phone calls were answered by a real person, small glitches were dealt with promptly, one matter requiring a mechanic was managed efficiently. And Remko, our man in ChCh who met us at the airport, went miles beyond! Friends of ours had rented from another outfit that didn’t show up - Remko and his wife spent 3 hours helping to track down the other outfit, driving our friends to the other place, and all of this to help strangers who were not even customers!
Free mountain bikes were provided, and I used them a lot. Free GPS, very useful. Lots of bedding and extra comforters.
No hesitation at all, I will definitely call Kiwi Motorhomes for my next trip.
Bart van Dijk
Kiwi autohomes was extremely helpful in our trip. They really accommodated our family with airport pick-up and drop-off, car seats, travel tips and so on. Our campervan was very reliable, and brought us around the whole south island of NZ. I would definitely recommend Kiwi autohomes.
Excellent sales and very helpful
Laura Munguira Vadillo
A good campervan but a bit old.
Decent experience in our Esprit campervan, which has seen its best years though. Just make sure you check your tyres and the oil before you leave from Christchurch since the service partners of Kiwi Autohomes forgot it in our case, which caused a busted tyre throughout the trip, which the team got fixed for us in Queenstown though promptly after I put on the spare tyre.
It couldn't be better. Anything you need is taken care of. We were thoroughly delighted to have secured our motorhome for four months touring of New Zealand with Kiwi Autohomes. We needed new wiper blades and we got them immediately replaced and taken care of through Kiwi Autohomes. We highly recommend using this top notch company.
A small company, where you feel taken care of. A bit of an old campervan, but it seems like it is quality that they do not build anymore.
I recently hired a home for nine days whilst on a holiday driving around New Zealand,
While the experienced was everything we expected the service provided by Keiran at kiwi motor whines was nothing short of perfect, he is genuine very friendly and you can feel every part of the family owned business in his business dealings, he even posted lost items back to us in Sydney. I highly recommend dealing with this small and caring business over any large corporate organisations.
Gordon and Jenny Subritzky
Little more attention to pre-prep and ensuring all shipshape before handing keys over.
We had a fantastic experience with Kiwi Autohomes and highly recommend them. A big thanks to all the team at the Auckland depot for their help in making our first family holiday- 2 adults, 2 children (4 and 10 months)- so enjoyable! Keran gave very good advice about which van to hire (the Concord) prior to our trip and answered all my queries very promptly. We also greatly appreciated the free shuttle to, and from the airport. On collecting our van, John showed us everything we needed to know about the van together with lots of maps and information about the North Island. The van was fully equipped with everything we needed for our trip and we had no problems driving it. We were really pleased we chose Kiwi Autohomes for our holiday- they are a great example of a real family business with good customer service at a highly competitive price.
Many thanks from the Graham family!
we had the best time ever,we were met at christchurch airport,&we had a great time in our rivera,which we were able to return toAuckland,we had a brilliant holiday thanks to Keran,we will recemend kiwi auto homes to all our friends ,once again thanks to all invloved at Kiwi auto homes
My wife and I are from Australia and we hired an Esprit for 15 days. We flew into Christchurch and a driver was waiting as we exited Customs, which was very impressive and more than we were expecting! The staff in Christchurch was very helpful in getting us set-up and ready to go in the van. Both of us shared the driving and it didn’t prove difficult at all. We had planned our route carefully and stayed at campgrounds and DOC parks, and the van was very easy to use in both. We also hired a Kruze unit which the staff arranged at our request and this was absolutely fantastic as our GPS and on-board tour-guide. We would thoroughly recommend you get one to guide you through NZ. The van was very comfortable and was great value-for-money compared with other quotes we had received beforehand. We were a little nervous going with a company that we only knew from the internet, but all our dealings leading up to and through the entire trip were fine and we would definitely use this company again if we were to do another trip. We found them very business-like and providing you are prepared to act the same way, I don’t think you will have any problems at all. Our trip was very enjoyable and I can thoroughly recommend Kiwi Autohomes who played such a vital part in that. Because the van didn’t cause any concern, we were able to concentrate on enjoying our holiday! We hope you enjoy your trip too. New Zealand is indeed a very beautiful place.
Friendly, personal service and a fully equipped van (Riviera) in as new condition for a very good price. We researched vans extensively before going for this one: perfect seating/bedding arrangement (though passenger seats not that comfy for adults as quite upright and window in passenger area a bit high for small children so bring/buy/rent booster seats), diesel central heating and solar panels for battery recharging (so no need to be plugged in at campgrounds, even in the winter) and even a TV/DVD and an oven. Everything can be controlled/monitored from inside - eg no going out to turn off/on the gas as in other models and two gas bottles so you never run out. The decor is tasteful and the layout could not be improved. The VW Crafter has an energetic and economical engine with 6 speed gearbox and is very easy to drive once you get used to the size of the vehicle. I honestly think you would be hard to get better than this company and this vehicle. Highly recommended.
PS: Department of Conservation (www.doc.govt.nz) and Auckland Regional Council (www.arc.govt.nz) have excellent clean, safe overnight parking spots.
bsolutely, 100% EXCELLENT service from start to finish. Keran was an absolute pleasure and Roz and Ali in Chch were so extremely friendly and easy to deal with.
Our 6 Berth Riviera was immaculate and extremely comfortable. Heater was a little temperamental on 2 occasions but we managed to sort it out by restarting it and running the engine for a couple of minutes. Had a weird issue with water heater not working so after speaking to Keran, we sorted it out really quickly and had no trouble at all.
All facilities onboard were awesome. The only thing I'd suggest to make it more comfortable (especially for 3 or more people) would be a larger pot and a new frying pan, but then I love my cooking so that's just me being fussy. :)
Big draw card for this hire was that we could add additional tyre and windscreen insurance at only $5 per day as well as the bond being a credit card imprint instead of a $7000 deduction like some companies wanted to charge - seriously?? What are those people thinking??
I'd like to thank the entire crew for all their help and friendly service. You guys were amazing and we will DEFINITELY be keen to hire from you again on our next camper trip.
Thank you Kiwi Autohomes for the best NZ motorhome experience ever.
Due to the unfortunate recent earthquakes in the Christchurch region we had initially planned to postpone our trip but we were persuade by Keran to come anyway as he informed us that the damage was really restricted to the Christchurch CBD only. We were so glad that we heeded his advice as we were able to travel the roads of the South Island in very uncongested traffic.
We have rented motor homes from three different companies in the past years and without any doubt of contradiction we found Kiwi Autohomes by far the best. We hired the 6 berth Riveria for just the two of us as we love room to move. The VW van was immaculate and incredibly easy to manage. It’s a reasonably big van and if I had any criticism it would be to request that a reversing camera be installed. Still, my wife didn’t mind too much jumping out and being my guide. We had only one problem with the van and that was that the refrigerator wasn’t working. The motor ran but it never got cold. A quick phone call to Alison resulted in the problem being rectified in Dunedin the next day. It needed re-gassing. Wow, such friendly staff. Always so helpful and especially contactable at all times.
If you plan to also tour NZ with Kiwi Autohomes I strongly suggest that he get yourselves a copy of the New Zealand Department of Conservation camp site booklets. Most of their camping sites are situated in the most pristine and sometimes isolated places. All for a few dollars a night. Normally no facilities at these locations but what the heck, you’re in a fully self-contained home on wheels.
Do yourself, and your wallet a favour on your next NZ motorhome trip. Contact Kiwi Autohomes.
Keran has been fantastic to help me organizing my trip from France. He answered my emails very quickly, maximum 1 day. He proposes help to organize the ferry and he is very open to different options.
Ali & Roz were waiting for us in Christchurch and they welcomed us very warmly. The camper was very clean and ready: full of water, sheets...It also has a safe.
I returned the camper a sunday and Keran was waiting for us in Auckland. Taxi to transfer from the hotel to the airport is included.
I did not rate 10 because the heater did not work all the time: It first worked well but one morning we wake up in the cold.
The engine of the Riviera is very good and it's very easy to drive.
Well, I'm very happy having chosen Kiwi Autohomes.
Enjoy your trip
We hired the 6 berth Riviera Autohome for 2 weeks and never had one single problem with it. It was immaculately clean, well stocked and ran like a dream.
From the moment we made our first enquiry to the end of our hire, Keran was unbelievably helpful and understanding, which was greatly appreciated by us after our airfares were changed 3 (yes 3!!) times.
Kiwi Autohomes sent a shuttle (free of charge) to our motel to pick us up and take us to their depot to pick up the motorhome, which was a great relief to us.
Right from the moment we hired off Keran in Auckland through to drop off to Roz and Ali in Christchurch, everything ran smoothly and to plan. Keran, Roz and Ali were very approachable, happy and made us feel very much at ease with our hire.
If I could rate higher than a 10 I would :) .... thanks guys for making our holiday to New Zealand memorable.
First time traveller anywhere. Never used a campervan before. No worries, lovely, friendly, helpful people even when faced with a 67year old suffering "senior moments" and asking stupid questions. The van was roomy, well equipped and took us all over NZ from - Coromandel lovely if scary roads - everywhere between there and New Plymouth then down to Wellington and across to Picton - let me sleep through a 3.9 quake in Christchurch - then all over South island and back up to Auckland - 51 hard days driving with no problems at all. New Zealand is a stunningly beautiful country with the friendliest and most helpful people I have ever encountered and Kiwi Autohomes staff are first class ambassadors for their country. I will recommend them to anyone and everyone. Thank you Keran and Co. (Keran, what was our mileage?
Have had 24days in NZ. No problems at all. The company also booked flights tickets and the ferry too. There hasn't been any problem at all and the ferry!
Thanks to you Kiwi
We had the most marvellous time away.
Thank you so much for the exceptional quality of your vehicle.
It was outstandingly clean when we picked it up, and fully loaded with everything that was required. The staff in Christchurch were absolutely fantastic and they took the time to explain everything to us about the van. They went out their way to make sure we had a very comfortable trip.
The vehicle was an absolute dream to drive, and the comfort was way beyond our expectations. We travelled over two thousand km's in the 10 days and it cost just over two hundred dollars for our diesel. We never connected to the power once and only had to refill one of the gas bottles for the whole ten days away.
It would rate as Best and the cheapest holiday away we have had with the five of us. We have recommended your company to all of our friends, family and clients. We will be in touch with you again for our trip again next year.
We hired the Riviera..it was immaculate, easy to drive, incredibly well equiped..including a safe. The staff were professional and friendly...nothing was too much trouble. We would definitely recommend this company
Extended family trip, we hired 2 X 6 berth Riviera Motorhomes.The service we received from the very1st email was impeccable. These people were very obliging and nothing was a problem to them.The only "problem" was due to some dirty gas which caused a big area of sooty like stuff on the outside of the vehicle.However, it caused no inconvenience during the trip.. The vehicles were spotless & well equipped.
Price was extremely competitive, I did some extensive shopping around. What sold it for me, was the fact that Kiwi Autohomes only required credit card imprint for the security, not like some companies who at the commencement of hire, debit credit cards up to $5000.
Looking forward to another trip soon, will be in touch.
My wife and I have spent six weeks in a Kiwi Autohome during our last three trips to New Zealand,2006,2008,2010.and we intend to use them next time.We use one of their large 6 berth motorhomes that is comfortable,looks good,and drives well and everything is supplied.The staff are easy to communicate with and their rental rates are very reasonable.We love our New Zealand holidays,
This company almost managed to ruin our NZ holiday. Arriving in Christchurch to pick up our van, we were told that there was an electrical problem but we would be given another one instead. Ok, fine with us. Then we were told that they wanted to switch the vans back again when they had repaired the other one. Hmmmm. We certainly didn't want to be dependent on meeting up with them. Our NZ holdiay had exactly no travel plan - which was what we wanted. I told them that since we were visiting from europe and roaming charges on our mobiels were expensive, that we would only be turning them on every other day. So if they left a message, it might be a couple of days before we answered. Sure enough, they left a mesage. When we picked it up 2 days later, they had left 2 more messages, threatening to set the police on us for stealing the camper! I called and told them to go to hell. Sic the police on us if they wanted. We met then a week later and switched vans. Still damned impolite!
Never, Ever, Ever rent from Kiwi Autohomes!
Kiwi Autohomes responds:
Well well well, as a company with over 35 years experience in the Rental motorhome industry we are expected to have at least one problem client. Yes the vehicle we orignally had booked for this client had a last minute electrical problem which took a couple of days to source parts for. Instead of offering our client a motel room for the first couple of nights we upgraded him to one our luxury 2/3 berth motorhomes for use until we had the budget 2/3 berth he had requested repaired for him. We explained that the vehicle we had allowed him to use was due to go out on hire to another client in 4 days time. It took 3.5 days to get in contact with this gentleman. The final message we left for him was that the police would be notified so that if they did find him they could instruct him to get in contact with us. We after all have a free phone number here which he could call that would cost him nothing. At no point and time was he ever disrupted from his holiday. We got the original vehicle fixed and arranged to meet in Kiakoura. This meeting point was arranged by him with no alteration to his plans at all. Once our staff arrived he proceeded to verbally abuse one our staff members to a point where his wife told him to shut up. This gentleman also had problems with the camper which he rung through to our Christchurch depot at 10.30 pm again full of abuse and the conversation ending with him slamming the phone down. Our staff went to his site and found nothing wrong with the camper at all. It was all user error. In another phone conversation with this gentleman he threatened to shove the vehicle somewhere. He calls us damned impolite.
When the vehicle was returned to Auckland these clients were as nice as pie had a couple of small issues with the camper which they brought to our attention which we have now rectified.
It is a good thing that we dont get to many of this type of client coming to our beautiful Country.
We haven't left the UK yet but this company already deserves a 10!!! Keran has replied to all my emails quickly - all my many queries answered and then yesterday when there were problems with my credit card I spoke to Keran on the phone and he was good humoured and waited patiently for me to sort the problem out this end!!! A good start!! We cant wait for our holiday in 4 weeks time!
Kiwi Autohomes responds:
It was an absolute pleasure to have dealt with you even with the problem we faced. I am glad to hear that you had a fantastic time here in New Zealand.
Rented a 4/5 person campervan but had mechanical trouble. The helpful staff arranged a switch of vehicles and had us on our way quickly. Smaller company but top notch service.
Booked from Holland, good and quick responses from emails. It's HUGE!! Very friendly staff, trust them completely. Van is fine, but could have a bit more luxury.