Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Mount / Mt John Observatory.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Mount / Mt John Observatory

Valid Reviews

45 Valid Reviews

The Mount / Mt John Observatory experience has a total of 45 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 45 valid reviews:

Rating Count Percentage
10/10 16
36%
9/10 12
27%
8/10 6
13%
7/10 2
4%
6/10 2
4%
5/10 0
0%
4/10 0
0%
3/10 1
2%
2/10 3
7%
1/10 3
7%

78.67% Average

The raw data average (mean) for all the Mount / Mt John Observatory valid reviews is 78.67% and is based on 45 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

24 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 45 valid reviews, the experience has 24 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 24 face-to-face reviews:

Rating Count Percentage
10/10 10
42%
9/10 7
29%
8/10 4
17%
7/10 1
4%
6/10 2
8%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

89.17% Average

The raw data average (mean) for all the Mount / Mt John Observatory face-to-face reviews is 89.17% and is based on 24 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

81.59%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Andrew Hammond 9/10 279 days 87.67 100%
Carl von Horstig 10/10 962 days true 7.8 9%
Petr Jesko 8/10 1288 days true 4.39 5%
Michelle Ouellette 1/10 1466 days 3.12 4%
wayne jeskie 1/10 1527 days 3.03 3%
Maarten Simons 8/10 1537 days true 3.93 4%
Michelle 6/10 1542 days true 3.42 4%
Stan 10/10 1554 days true 4.1 5%
Timea Bagosi 3/10 1558 days 3.15 4%
Denise Ewbank 8/10 2304 days true 2.5 3%
kellie francis 2/10 2379 days 1.87 2%
Tim J 2/10 2379 days 1.87 2%
Clay Rush 2/10 2654 days 1.46 2%
Craig Jones 9/10 2744 days 1.77 2%
Jaap & Susanne 9/10 3028 days true 1.22 1%
Melanie Mathiak 10/10 3031 days true 1.21 1%
scottee 1/10 3324 days 0.47 1%
Nick Taylor 10/10 3353 days true 0.58 1%
Jon_and_Family 9/10 3354 days 0.58 1%
Kevin Morris 9/10 3357 days true 0.57 1%
Margit and Corein Groenevelt 7/10 3371 days true 0.5 1%
Dave Patterson 9/10 3376 days true 0.54 1%
Andy Johnson 9/10 3376 days true 0.54 1%
LandJ 7/10 3385 days 0.47 1%
Christiane 8/10 3385 days 0.49 1%
Natthien Le Gall 8/10 3386 days true 0.49 1%
Edwards 9/10 3392 days true 0.5 1%
Robert Smith 9/10 3404 days true 0.48 1%
Sue Haward 10/10 3408 days true 0.47 1%
Amanda 10/10 3444 days 0.4 0%
Andrew Hammond 9/10 3536 days 0.22 0%
confectioneer 9/10 3719 days 0.0 0%
pemo 10/10 3719 days 0.0 0%
johnandgin 10/10 3750 days true 0.0 0%
Horst 9/10 3753 days true 0.0 0%
Loleit 10/10 3771 days true 0.0 0%
Julie Seakins 10/10 3840 days 0.0 0%
Stefanie E 6/10 3847 days true 0.0 0%
eowyn2k 8/10 3870 days 0.0 0%
Dave Ashun 10/10 4091 days true 0.0 0%
hamish73 10/10 4112 days 0.0 0%
Dan 10/10 4157 days true 0.0 0%
Sally 10/10 4157 days true 0.0 0%
Mark Coffey 10/10 4206 days 0.0 0%
Georgina Mulligan 10/10 4404 days 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mount / Mt John Observatory experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.34% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 110 days. However the Mount / Mt John Observatory experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Mount / Mt John Observatory experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -2.31%
198 -2.32%
199 -2.33%
200 -2.34%
201 -2.36%
202 -2.37%
203 -2.38%

Final Ranking Score

79%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.