Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Mount / Mt John Observatory.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Mount / Mt John Observatory

Valid Reviews

45 Valid Reviews

The Mount / Mt John Observatory experience has a total of 45 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 45 valid reviews:

Rating Count Percentage
10/10 16
9/10 12
8/10 6
7/10 2
6/10 2
5/10 0
4/10 0
3/10 1
2/10 3
1/10 3

78.67% Average

The raw data average (mean) for all the Mount / Mt John Observatory valid reviews is 78.67% and is based on 45 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

24 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 45 valid reviews, the experience has 24 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 24 face-to-face reviews:

Rating Count Percentage
10/10 10
9/10 7
8/10 4
7/10 1
6/10 2
5/10 0
4/10 0
3/10 0
2/10 0
1/10 0

89.17% Average

The raw data average (mean) for all the Mount / Mt John Observatory face-to-face reviews is 89.17% and is based on 24 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average


Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Andrew Hammond 9/10 751 days 100%
Carl von Horstig 10/10 1434 days 17%
Petr Jesko 8/10 1760 days 14%
Michelle Ouellette 1/10 1938 days 9%
wayne jeskie 1/10 1999 days 9%
Maarten Simons 8/10 2009 days 12%
Michelle 6/10 2014 days 10%
Stan 10/10 2026 days 12%
Timea Bagosi 3/10 2030 days 9%
Denise Ewbank 8/10 2776 days 6%
kellie francis 2/10 2851 days 4%
Tim J 2/10 2851 days 4%
Clay Rush 2/10 3126 days 2%
Craig Jones 9/10 3216 days 2%
Jaap & Susanne 9/10 3500 days 0%
Melanie Mathiak 10/10 3503 days 0%
scottee 1/10 3796 days 2%
Nick Taylor 10/10 3825 days 3%
Jon_and_Family 9/10 3826 days 3%
Kevin Morris 9/10 3829 days 3%
Margit and Corein Groenevelt 7/10 3843 days 3%
Dave Patterson 9/10 3848 days 3%
Andy Johnson 9/10 3848 days 3%
LandJ 7/10 3857 days 3%
Christiane 8/10 3857 days 3%
Natthien Le Gall 8/10 3858 days 3%
Edwards 9/10 3864 days 3%
Robert Smith 9/10 3876 days 3%
Sue Haward 10/10 3880 days 3%
Amanda 10/10 3916 days 3%
Andrew Hammond 9/10 4008 days 3%
confectioneer 9/10 4191 days 3%
pemo 10/10 4191 days 3%
johnandgin 10/10 4222 days 3%
Horst 9/10 4225 days 3%
Loleit 10/10 4243 days 3%
Julie Seakins 10/10 4312 days 3%
Stefanie E 6/10 4319 days 2%
eowyn2k 8/10 4342 days 3%
Dave Ashun 10/10 4563 days 3%
hamish73 10/10 4584 days 3%
Dan 10/10 4629 days 3%
Sally 10/10 4629 days 3%
Mark Coffey 10/10 4678 days 3%
Georgina Mulligan 10/10 4876 days 3%


Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mount / Mt John Observatory experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.05% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 74 days. However the Mount / Mt John Observatory experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Mount / Mt John Observatory experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.01%
198 -3.02%
199 -3.04%
200 -3.05%
201 -3.07%
202 -3.08%
203 -3.10%

Final Ranking Score


The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.