Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Southern Discoveries / Milford Sound Red Boats.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Nick Morrison

Rankers owner

Southern Discoveries / Milford Sound Red Boats

Valid Reviews

74 Valid Reviews

The Southern Discoveries / Milford Sound Red Boats experience has a total of 74 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 74 valid reviews:

Rating Count Percentage
10/10 21
28%
9/10 28
38%
8/10 10
14%
7/10 14
19%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 1
1%
2/10 0
0%
1/10 0
0%

86.89% Average

The raw data average (mean) for all the Southern Discoveries / Milford Sound Red Boats valid reviews is 86.89% and is based on 74 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

69 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 74 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 69 face-to-face reviews:

Rating Count Percentage
10/10 17
25%
9/10 27
39%
8/10 10
14%
7/10 14
20%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 1
1%
2/10 0
0%
1/10 0
0%

86.09% Average

The raw data average (mean) for all the Southern Discoveries / Milford Sound Red Boats face-to-face reviews is 86.09% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

88.13%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
C Clarke 7/10 1083 days true 4.57 92%
Alice Ormandy 9/10 1105 days true 4.98 100%
Manu Liberta 10/10 1150 days true 4.89 98%
Bram Hoonhout 8/10 1156 days true 4.64 93%
Sarah 10/10 1177 days true 4.84 97%
Robertoi 9/10 1195 days true 4.8 96%
Charly 9/10 1400 days true 4.4 88%
Liam King 9/10 1412 days true 4.38 88%
Clare Holden 10/10 1420 days true 4.36 88%
Oliver Schatz 10/10 1447 days true 4.31 87%
Nick Young 10/10 1452 days true 4.3 86%
Lisa 8/10 1466 days true 4.06 82%
Josephine 7/10 1482 days true 3.86 78%
Markus Delinsky 8/10 1819 days true 3.4 68%
Hubert 10/10 1891 days true 3.44 69%
Anja Weppler 7/10 2125 days true 2.72 55%
Sandra Frischmann 9/10 2155 days true 2.93 59%
Simon Galpin 9/10 2156 days true 2.92 59%
Kletter 9/10 2515 days true 2.22 45%
Jeanne Moustier 9/10 2564 days true 2.13 43%
Michael Kretzschmar 10/10 2599 days true 2.06 41%
Lydia Holleman 9/10 2604 days true 2.05 41%
John 9/10 2606 days true 2.04 41%
Jon Barratt 9/10 2619 days true 2.02 41%
Kali Lohman 8/10 2629 days true 1.9 38%
Stuart Arrol 9/10 2853 days true 1.56 31%
melemele 9/10 2857 days 1.55 31%
Simon Rawlinson 9/10 2869 days true 1.53 31%
Jill Homewood 10/10 2881 days true 1.5 30%
Signe Kaspersen 7/10 2882 days true 1.37 27%
Robert Steendijk 7/10 2883 days true 1.37 27%
Jaap & Susanne 7/10 2897 days true 1.34 27%
Aridne Giraud 8/10 2900 days true 1.39 28%
Nora 9/10 2901 days true 1.47 29%
Andy Bridgman 7/10 2902 days true 1.33 27%
Nikki Bentley 9/10 2903 days true 1.46 29%
Filsack 8/10 2909 days true 1.38 28%
Herbert 7/10 2930 days true 1.28 26%
Stephane Lebel 10/10 3227 days true 0.83 17%
Florian 9/10 3244 days true 0.79 16%
Antoine Van Hoovled 9/10 3244 days true 0.79 16%
K Dahmer 10/10 3247 days true 0.79 16%
Julia 9/10 3252 days true 0.78 16%
WeddingMaven 10/10 3254 days 0.77 16%
Kasia Robshaw 9/10 3258 days true 0.77 15%
Roger Lows 9/10 3273 days true 0.74 15%
Jochen 7/10 3280 days true 0.66 13%
VisualDelight 10/10 3466 days 0.36 7%
John Cox 9/10 3625 days true 0.05 1%
Susi Schoetzler 10/10 3667 days true 0.0 0%
Simon Bartholomew 10/10 3721 days true 0.0 0%
Raewyn 10/10 3950 days true 0.0 0%
Ger 9/10 3951 days true 0.0 0%
jjakkeren 7/10 3953 days true 0.0 0%
PaulC 9/10 3959 days true 0.0 0%
Dave Ashun 9/10 3960 days true 0.0 0%
ChristinaV 8/10 3962 days true 0.0 0%
JanW 3/10 3965 days true 0.0 0%
KatrinS 8/10 3965 days true 0.0 0%
Christian Moll 7/10 3969 days true 0.0 0%
Peter 8/10 3969 days true 0.0 0%
Charles 8/10 3985 days true 0.0 0%
JennyD1 7/10 4059 days true 0.0 0%
bobmcg 10/10 4066 days 0.0 0%
Stephanie Schikora 10/10 4096 days 0.0 0%
Paul 7/10 4130 days true 0.0 0%
Suyin 10/10 4150 days true 0.0 0%
Tom Ben 10/10 4324 days true 0.0 0%
Anja Kunert 9/10 4350 days true 0.0 0%
Zurcher Marco 10/10 4380 days true 0.0 0%
Sandra Gustafson 7/10 4395 days true 0.0 0%
Julie 9/10 4639 days true 0.0 0%
Chatin Perrier 10/10 4690 days true 0.0 0%
Pete 9/10 4707 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Southern Discoveries / Milford Sound Red Boats experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.98% Adjustment

There may be an adjustment if an experience hasn't received any reviews within the last 60 days. However the Southern Discoveries / Milford Sound Red Boats experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 199 days.

The Southern Discoveries / Milford Sound Red Boats experience has been adjusted for 199 days. Adjustments are according to the following table.

Days Adjustment
196 -3.92%
197 -3.94%
198 -3.96%
199 -3.98%
200 -4.00%
201 -4.02%
202 -4.04%

Final Ranking Score

84%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.