Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Auckland Museum.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Auckland Museum
Valid Reviews
128 Valid Reviews
The Auckland Museum experience has a total of 128 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 128 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 21 |
|
16% |
| 9/10 | 37 |
|
29% |
| 8/10 | 35 |
|
27% |
| 7/10 | 21 |
|
16% |
| 6/10 | 6 |
|
5% |
| 5/10 | 5 |
|
4% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
80.94% Average
The raw data average (mean) for all the Auckland Museum valid reviews is 80.94% and is based on 128 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
116 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 128 valid reviews, the experience has 116 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 116 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
16% |
| 9/10 | 32 |
|
28% |
| 8/10 | 32 |
|
28% |
| 7/10 | 21 |
|
18% |
| 6/10 | 6 |
|
5% |
| 5/10 | 5 |
|
4% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
80.69% Average
The raw data average (mean) for all the Auckland Museum face-to-face reviews is 80.69% and is based on 116 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.16%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Daniel Faasser | 9/10 | 3181 days | 100% |
| Jeff Greenstreet | 9/10 | 3214 days | 97% |
| Julia Achatz | 5/10 | 3459 days | 54% |
| Daniela Hintermayr | 5/10 | 3473 days | 53% |
| Thomas Simeon | 8/10 | 3513 days | 68% |
| Kallan Mrozek | 8/10 | 3515 days | 68% |
| Tim | 7/10 | 3525 days | 63% |
| Jendrik | 7/10 | 3525 days | 63% |
| John Edwards | 8/10 | 3532 days | 66% |
| Julia | 9/10 | 3779 days | 44% |
| Benedikt Hang | 7/10 | 3787 days | 40% |
| Leon Grummer | 8/10 | 3799 days | 42% |
| Chris Cullen | 8/10 | 3804 days | 41% |
| Johannes Koch | 9/10 | 3808 days | 42% |
| Gerardo Furtado | 10/10 | 3811 days | 42% |
| Gabriela Cardoso | 10/10 | 3811 days | 42% |
| Chiara | 9/10 | 3813 days | 41% |
| Irene Marvelli | 7/10 | 3820 days | 37% |
| Mark White | 3/10 | 3820 days | 17% |
| Mikkel Pallesen | 6/10 | 3834 days | 33% |
| Maxima Buisan | 6/10 | 3835 days | 32% |
| Florian Mueller | 8/10 | 3839 days | 38% |
| Vincent | 5/10 | 3840 days | 27% |
| Tatiana | 10/10 | 3850 days | 38% |
| Christian Boudreau | 9/10 | 3867 days | 36% |
| Maria Ulitzsch | 6/10 | 4235 days | 0% |
| Leonie Moeller | 6/10 | 4503 days | 30% |
| Wolfgang and Christine | 8/10 | 4512 days | 35% |
| Agathe Dupuis | 9/10 | 4522 days | 36% |
| Sarah | 8/10 | 4533 days | 35% |
| Serena Poggioli | 8/10 | 4548 days | 35% |
| Adrien Godeloup | 7/10 | 4582 days | 33% |
| hendrik king | 9/10 | 4768 days | 36% |
| Chantal Mortel | 7/10 | 4895 days | 33% |
| Maxime | 8/10 | 4902 days | 35% |
| Sebastian and Peter Beate | 10/10 | 4913 days | 36% |
| Timo Maschke | 10/10 | 4971 days | 36% |
| Jackie and Brian | 7/10 | 4972 days | 33% |
| Alexandra van den Brack | 8/10 | 4977 days | 35% |
| Benedicte and Mathilde Colas | 8/10 | 4983 days | 35% |
| a a | 9/10 | 5071 days | 36% |
| Virgil Anabel | 9/10 | 5251 days | 36% |
| Mike Breele | 8/10 | 5255 days | 35% |
| Barry Baily | 9/10 | 5268 days | 36% |
| Lucie Rutherfurd | 9/10 | 5282 days | 36% |
| Lotte Foged | 9/10 | 5282 days | 36% |
| Nina Bille-Knudsen | 9/10 | 5355 days | 36% |
| Jack van den Nieuwendyk | 8/10 | 5357 days | 35% |
| Gema | 8/10 | 5604 days | 35% |
| Barry Digby | 1/10 | 5608 days | 8% |
| Fam de Kruyf | 8/10 | 5618 days | 35% |
| Jon_and_Family | 9/10 | 5621 days | 36% |
| Isabel & Tillmann | 7/10 | 5624 days | 33% |
| Stephen Leitch | 8/10 | 5642 days | 35% |
| Richardr1 | 10/10 | 5904 days | 36% |
| Marcio Moretti | 9/10 | 5996 days | 36% |
| Fred Briggs | 9/10 | 6009 days | 36% |
| John Bost | 8/10 | 6009 days | 35% |
| willemrn | 7/10 | 6061 days | 33% |
| catdonjaime | 10/10 | 6069 days | 36% |
| Arran J | 10/10 | 6076 days | 36% |
| Anne Ford | 9/10 | 6078 days | 36% |
| David D S | 10/10 | 6084 days | 36% |
| Roman Hauri | 8/10 | 6088 days | 35% |
| Gensen | 7/10 | 6102 days | 33% |
| Suzanne | 8/10 | 6137 days | 35% |
| rita | 8/10 | 6185 days | 35% |
| arthurw | 10/10 | 6193 days | 36% |
| miniappleses | 9/10 | 6198 days | 36% |
| dieteru | 5/10 | 6320 days | 25% |
| LuukKarin | 8/10 | 6322 days | 35% |
| BrunoG | 9/10 | 6338 days | 36% |
| Pat | 8/10 | 6343 days | 35% |
| GH_Herrebrugh | 9/10 | 6360 days | 36% |
| EelcoK | 9/10 | 6362 days | 36% |
| Valerie | 9/10 | 6363 days | 36% |
| Christopher Gallaga | 1/10 | 6376 days | 8% |
| Bert | 9/10 | 6384 days | 36% |
| Ben | 10/10 | 6494 days | 36% |
| Michelle | 9/10 | 6494 days | 36% |
| Terneal King | 8/10 | 6558 days | 35% |
| Thomas Bachmann | 9/10 | 6568 days | 36% |
| Carmen | 10/10 | 6572 days | 36% |
| sasssy | 10/10 | 6594 days | 36% |
| Salome | 7/10 | 6628 days | 33% |
| Annie | 9/10 | 6690 days | 36% |
| Leanne Priestley | 10/10 | 6691 days | 36% |
| Anna | 8/10 | 6697 days | 35% |
| Thibault | 9/10 | 6699 days | 36% |
| Denise | 10/10 | 6703 days | 36% |
| Liz | 9/10 | 6703 days | 36% |
| Yayami Kimura | 10/10 | 6703 days | 36% |
| Tom | 8/10 | 6704 days | 35% |
| Sanne Jonker | 7/10 | 6707 days | 33% |
| Corina | 9/10 | 6711 days | 36% |
| Klaus | 9/10 | 6711 days | 36% |
| Tina Daly | 8/10 | 6712 days | 35% |
| Jo and Tony | 9/10 | 6712 days | 36% |
| Smith | 7/10 | 6713 days | 33% |
| Trinkler | 9/10 | 6713 days | 36% |
| Roger Repolusk | 8/10 | 6717 days | 35% |
| Carmen Dolny | 10/10 | 6721 days | 36% |
| Robert and Carol Rodgers | 10/10 | 6725 days | 36% |
| Roger and Heather Smith | 7/10 | 6725 days | 33% |
| Katharina | 8/10 | 6732 days | 35% |
| Jim Curley | 10/10 | 6732 days | 36% |
| Reina Lohaye | 7/10 | 6735 days | 33% |
| Tim | 5/10 | 6760 days | 25% |
| Mum! | 8/10 | 6762 days | 35% |
| Nathalie Meunier | 9/10 | 6763 days | 36% |
| Heike Julia | 8/10 | 6767 days | 35% |
| Andrew Porter | 9/10 | 6768 days | 36% |
| Kay | 7/10 | 6791 days | 33% |
| Ann Westmacott | 8/10 | 6794 days | 35% |
| Abbey | 8/10 | 6804 days | 35% |
| Samuel Brejeon | 7/10 | 6805 days | 33% |
| Tom Clements | 7/10 | 6810 days | 33% |
| Christin | 6/10 | 6810 days | 30% |
| Elaine | 10/10 | 7041 days | 36% |
| Yuki | 9/10 | 7044 days | 36% |
| Paola | 7/10 | 7061 days | 33% |
| Delgroot | 9/10 | 7078 days | 36% |
| Arjan | 7/10 | 7081 days | 33% |
| Lucy | 8/10 | 7083 days | 35% |
| delgroot | 8/10 | 7085 days | 35% |
| Frauke | 7/10 | 7092 days | 33% |
| Bernt | 6/10 | 7092 days | 30% |
| purplekat99 | 10/10 | 7110 days | 36% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Auckland Museum experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.02% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the Auckland Museum experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Auckland Museum experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -1.99% |
| 198 | -2.00% |
| 199 | -2.01% |
| 200 | -2.02% |
| 201 | -2.03% |
| 202 | -2.04% |
| 203 | -2.05% |
| … | … |
Balancing Adjustment
2.96% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.