1203 reviews with the most recent first, showing page 1 of 201.
Very responsive customer service team to questions, problems that arose, both before our trip and during it. Motor home was very clean and well maintained. Lots of web links and information provided beforehand for us to plan our trip, plus we received maps, ideas, books, and camping ideas to take with us while we traveled around.
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My husband and I rented a motor home for a month in January/February. We booked quite late and Wilderness were the only ones who could cater to our needs regarding a 2 person motor home of a good size
Though the reception/dealing with the company was excellent we were given a van which was substandard and had problems. After a few phone calls and 9 days had passed, we were eventually given another van which was brand new. However, the layout was so poor I had to get on the bed to put away dishes as assigned cupboard for crockery and glassware was completely out of reach. The pantry area had no cubicles and you had to get down on your hands and knees to access. It came with no awning and basic utensils and handy items are not included like a bucket! Other companies supply awnings with their vans - it was hot whilst travelling when we were there and this would been a welcome addition. The company has rules regarding awnings as they get broken but as we were paying much much more for our Wilderness motor home and also paid full insurance of $69 per day on top of fees, we believe this should have been included.
Overall we liked the company, the experience with their contact ‘New Zealand frenzy’ and the fiat motor van. We would recommend them, but insist on an awning - they need to change this policy!!
Wilderness Motorhomes responds:
Thank you so much for taking the time to post your review, we value all feedback. It's great to read that you enjoyed your time overall. We are sorry to see that the motorhome layout did not meet your needs.
Awnings can be good additions on sunny days, however with NZ's ever-changing weather conditions, they can be tricky for our guests to operate and for us to maintain to the high standards we set, and it is for this reason that we don't include them. We have noted your feedback though.
- The Wilderness Team
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From pick up to drop of it was a stress free experience. We hired the outlander 4 it out passed all our expectations.
Can really not express enough how helpful the wilderness staff are.
We had the absolute best experience with Wilderness. Our motor home was in great condition and had everything we needed to explore the North Island and we definitely put it to the test on all of our off roading adventures. Fernando and his brother were the best to work with and even gave me a little gift when they found out it was my birthday. We had no issues with our motor home but we felt like we were in good hands and availability if we needed anything. One of the best customer service experiences I've had and I would definitely rent from them in the future!
Just a pure heaven! From online booking to final handover of the keys the experience was perfect. New motorhome that fits perfectly well for a couple. Nice inside features and a lot of equipment (such as the very useful gas barbecue). On the road very comfortable. Have already planned to visit NZ again and it will be with WILDERNESS for sure.
I can't fault this company. From the initial enquiry made from the UK they replied by return and even called me to discuss my requirements.
On arrival the hand over was good the van almost new and fully equipped. I also appreciated the fact that they answered any question i asked on route and kept us updated on the weather when a storm came through.
Not the cheapest company but worth the extra. During our month travelling i visited other vans while meeting people and none matched up to the quality of ours.