1181 reviews with the most recent first, showing page 1 of 197.
Very helpful and friendly staff. Easily contactable and quick to respond to any issues with the van. Well equipped van with all the essentials.
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This was our first campervan experience. The service was great. Wilderness took great care in explaining everything before we took off and our Fiat Wave 2 van was a little beauty. Only 6 metres long, but very comfortable for two of us with a good turning circle and handled well on new Zealand's windy roads.
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We travelled as a family of four (two children under 5) around the North Island of New Zealand in July 2016. We chose Wilderness motorhomes to provide us with a motorhome based on recommendations from friends. We bought those friends some fine Kiwi wine as a thank you, they steered us well!! The whole experience from initial booking to drop off and after service was spectacular. Truly. They helped with basic things like working out which car seats to use for the kids and talking us through how the whole motorhome worked but were also obviously keen campers themselves with tips and ideas for our journey. It was all very friendly and welcoming. We chose the 'full insurance' package and that is expensive but when we had a minor bump in a car park it was all sorted with ease and speed. The people on the helpline really went out of their way to ensure that we were ok and that our holiday would not be disrupted. We were given clear instructions of where the nearest town with a registered mechanic etc was. The motorhome was in good condition and well kitted out. Even though it was the midst of winter we were warm and toasty. Our boys just loved the 'always there' bed at the rear of the motorhome - great for letting them sit and play whilst we 'set up camp' if it was too wet for them to run around outside. In a fit of massive stupidity, that should not prevent you from believing my review, I managed to leave both my ipad AND my purse in the motorhome after drop off. A staff member came and dropped off the ipad she'd found at our hotel that evening (as we had an early morning flight). The cleaning staff later found my purse and the team organised to post it back to us. Truly, above and beyond. We loved exploring the North Island of NZ and our experience with Wilderness contributed to that in a big way.
The RVs are nice and new but you also get what you pay for. The BBQ did not come with a grill, only a frying plate. Customer service was excellent.
Great motorhome and very friendly staff. They emailed us before arrival and scheduled a taxi to pick me up in the city for a negotiated rate (because I was staying away from the airport - otherwise they would have picked me up for free).
The motorhome itself was great, exactly as expected. No issues at all with the van for the 2 weeks we had it. Company is a professional outfit with a bigger fleet than I realised. Hard sell/scaremongering on the insurance excess reduction, do your homework and look at alternatives through your travel insurance to ensure you really need it as its expensive and they try hard to get you to take it when you pick up your van.
Wilderness Motorhomes responds:
Thank you for your feedback Timmi, we really appreciate that you took the time to share your experience with us.
Too often, we unfortunately see our customers not being covered by their own insurance, ending up spoiling what should have been a great experience. As a result, our team is very passionate about ensuring that you have all the information necessary and know all your options to ensure a smooth and hassle free adventure.
We hope to see you again next time you travel to New Zealand.
Have a great day.
John Managh, Managing Director