Thrifty Rentals

Thrifty Rentals

Reviews

Pukeko18's avatar

Pukeko18

New Zealand

Ranking: 5/10

I am editing this to advise that the general manager resolved the problem and has spoken to the staff members involved, in order to improve customer service.

Thrifty rental car was total rubbish, a terrible rattle in the dashboard that was not heard until on a bumpy Canterbury 100km/hr road, but the rental “manager” refuses to believe the recording/video sent to prove the point. One windscreen wiper also scraped and scratched but according to this same “manager “, a “mechanic “ found all was well.
The customer is clearly always wrong at this particular agency, not what one would expect in New Zealand.
Never again.

Reviewed 7 months ago

Atul's avatar

Atul

Ranking: 1/10

I booked a Thrifty car from Rentalcars.com. By mistake clicked twice, next minute i cancelled one car and they charged $80 cancellation charge. They advertise No cancellation charge on main page and charging anyway.
We picked up a car from Thrifty Christchurch airport. They said we will fill up the tank at a discounted price if we return with empty tank, so you can save time. I agreed.We returned car at Queenstown airport with half filled tank. They charged me for a full tank of petrol and did not refund for the left over half tank. They said we empty the tank and refill it, so your left over petrol is waste.
Its one type of fraud.
It is the policy of Thrifty.
I don't recommend Thrifty.

Reviewed 7 months ago

Mike Tolley's avatar

Mike Tolley

Ranking: 1/10

Would never book with them again. They claim to have free cancellation on their main booking page and then charge nearly $90.00! Outrageous.

Reviewed 9 months ago

Kirstie's avatar

Kirstie

Ranking: 1/10

Absolutely appalling. What is the point of having a pick up time when there is no one at the office desk? There was a sign with multiple numbers to call if there was no one attending the booth, yet none of them went through to anyone. Eventually we called the general thrifty contact number which wasn't helpful either. All they did was try to call the office desk which I had told them was unattended. Was then told to wait 15 mins while they try to call someone to come in. No one was able to be contacted and was then told to wait 2 hours until the next booking pick up by another person. At least give us a call to tell us that they won't be available until a later time!! What an absolute waste of time and ridiculous customer service!! Stay away from this "service".

Reviewed over 1 year ago

Juergen S.'s avatar

Juergen S.

Ranking: 5/10

We had a car rental with Thrifty on the South Island of New Sealand for 5 weeks. The car itself was fine and enjoyable. But the Business of Thrifty itself is strange. As we have taken the car at the Airport, we have been asked for a deposit for the fuel. I guess this is normal and will be repaid if we return the car filled up. So they told us - but the deposit was never repaid. As we claimed it we got the Information we should have returned the car as empty as possible.
I can only tell everybody: Be careful when renting a car with THRIFTY!

Reviewed almost 2 years ago and experienced in March 2019

Dissatisfied's avatar

Dissatisfied

Ranking: 2/10

What a shady business practice - specifically the Queenstown location. After having a confirmed reservation for a compact car at a given price, upon arrival we were only offered a different car at a higher price. Upon dispute, the corporate office of Thrifty/Dollar was happy to give us a refund for the additional amount, but then they said that this specific location was independently owned, so it was out of their hands. This location in Queenstown was unresponsive to emails, bad at planning, and not customer-friendly at all. Rent elsewhere.

Reviewed over 2 years ago and experienced in November 2018

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Eric.B.'s avatar

Eric.B.

Ranking: 1/10

Be so careful in this endeavour punters,very unsavoury believe me.
Hired a rental car from Thrifty Dunedin airport under Rentalcars.com based in the UK.
When arriving to pick up said car advised attendant that i didn't need it for it's entirety and car would be brought back three days early,a new contract was then made up to reflect this situation.
Vehicle was brought back on day to fulfill contract in condition i collected it in.
Advised Rentalcar.com of change in circumstances and additionally warned them that their website was flawed and dishonest because of the fact whilst they glowed about how you could extend your hire,conversely not a word mentioned about bringing it back early.
After numeous emails between myself and Rentalcars.com and them with Thrifty, they were adamant that even though i had a valid contract with Thrifty,they were just not going to reimburse me for the three days not used,supposedly they would like to but Thrifty were adamant,NO.
So two points here to remember,keep the middle man out,in this case Rentalcars.com and do what i do,stay well away from Shifty.

Reviewed about 3 years ago

William guthrie's avatar

William guthrie

Ranking: 1/10

Nearly ruined my trip to christchurch as they don't accept my debit card. Lucky juicy car rental can rent u car with just a debit card. Jucy car rental wins that round . Thrifty sucks!!

Reviewed about 3 years ago

Hannah Harffey's avatar

Hannah Harffey

Australia

Ranking: 4/10

Hired a car in New Zealand for 2 weeks from Auckland International. When we went in, they quoted higher than the online quote. Disputed that successfully. Then they charged for using credit card. Probably out of their control but, annoying. Everything was quoted in NZD too so watch out for the difference in quote. Another thing, we ended up having 1 driver as we were both under 25 which means we had to pay a $180 surcharge. If we had 2 drivers it was going to be an extra $180 plus an extra driver fee for $20.

We were quoted and paid for an ECar and were actually given an Mcar... Notified them at drop off and said we'll get a refund. Return home from trip to a $44 refund. Not happy.

Also, if you put a certain drop off time, stick to it. I rang asking how much for a later drop off and they quoted $65 for an hour, $90 for three. Rubbish. Especially when you leave it for late afternoon anyway so highly unlikely it was needed or a priority.

Car was a 2016 Holden Spark that didn't even get 500km a tank. Waste of money for fuel.

Reviewed over 3 years ago

Romain Grala's avatar

Romain Grala

France

Ranking: 1/10

They will take You 400 dollars for a simple Stone chip on the windscreen (There are rocks everywhere in New Zealand road). Damage that you never know if its realy you because they did the inspection of véhicule without you, after you gave it back . i do not recomand at all !

Reviewed over 3 years ago

Nicole Signer's avatar

Nicole Signer

United States

Ranking: 8/10

Thrifty makes the collection fast. They give you the keys and go kind of company. Good for people in a rush, but bad for nervous individuals that need the personal touch and extra guidance.

Reviewed over 4 years ago and experienced in October 2016

Bob Treitman's avatar

Bob Treitman

United States

Ranking: 10/10

Great price. Agent at the domestic terminal transferred our reservation from the international terminal (saved us a long walk!) and gave us a car with less than 10KM. Drop off in Wellington was painless, no surprises YAH!

Reviewed over 4 years ago and experienced in March 2016

Lesley's avatar

Lesley

New Zealand

Ranking: 10/10

Use Thrifty car rentals all the time from Auckland airport using my New Zealand AA discount. Can't fault it. Not sure why there are so many negative reviews. I can get a small, late model runabout for $69 per day with nil excess, pick up from the airport (no waiting for pick up and taken out somewhere near the airport thus taking another half an hour). I'm a blue chip member as well which is their loyalty club. Just have to make sure I book in time to get the AA deal.

This is my first choice, when you start looking at some of the secondary rental costs, by the time you add on for nil excess insurance you are getting up to the Thrifty all inclusive rate. I'm a budget traveller but Thrifty is certainly not a budget rental company judging by the pristine condition of their cars and the fact that they are at the airport. Will use every time if they are available.

Reviewed over 5 years ago

Lissy Fehnker's avatar

Lissy Fehnker

New Zealand

Ranking: 1/10

My partner and I booked a car to hire last night and when we got there this morning to pick up the car and they said it wasn't there and that there was no car for us to hire. We had even used our credit card details to secure the booking. Very disappointing and an absolute muck around as we then had to frantically find another car hire place. Will not hire from this place again.

Reviewed over 5 years ago

Cary Ng's avatar

Cary Ng

Hong Kong

Ranking: 3/10

We feel very disappointed !
We had our honeymoon in New Zealand, had a bad experience with this Thrity Rental company, we have been complaining on over charged on insurance and premium location for nearly two months, we still have not get any solid reply from them.

When we were choosing which rental company to use before the trip, we pick them because it is an international rental company, I thought it will be more fair and trustful, BUT NOT AT ALL!

Be careful with this company, this is what's my experience:

- in early stage when we were asking for quotation, we can get quick response, but when we complaining about over charges, no response at all.

- their stuff are not clearly about the price, they just use the program, which either with bugs / not user friendly / or the stuff was not well trained, I have explained to them the insurance and the premium location fee was over charged, premium location should be charged once, NOT per days of rental period, they said they charge what the program stated! WHAT?

- the car has a lot of scratches, you have to be careful when marking down all the scratches!

- we heard there were some weird sounds, and were asked to drive back to airport for a checkup by their "expert"!!! It took us two hour to drive back and forth and another hour for checkup. Ended up they just said the weird sound is NORMAL for this model of car and no one like it!! WHAT???? We lost another 3hours for our trip!

- we had back to our home country, we still have not get any solid replies from them! They said they are following......

Guys.... Be aware! Good luck!

Reviewed about 6 years ago

Richard Cosford's avatar

Richard Cosford

Australia

Ranking: 3/10

Date: Sat 19 Jan 2013
Thrifty Car Rentals Auckland Airport
Very disappointed in the experience. Poor communication resulted on insurance being charged twice. Thrifty's attitude was 'too bad' ...quote.

Will not use Thrifty or subsidiary companies again.

Reviewed over 8 years ago

cal's avatar

cal

Ranking: 2/10

Thrifty rentals are supposed to offer discounts to members of automobile associations, but unfortunately they don't.
After arranging the quote with our RACV in Australia, which was to be paid to the company on pickup at Auckland Airport, they jacked the price and charged us in Australian dollars, which turned out worse for us as they use really bad exchange rates so don't let them do that to you. We also repaired a small window stone chip damage after consulting them first but they refused to reimburse us when we took the car back.

Reviewed about 9 years ago and experienced in March 2012

Shruti's avatar

Shruti

India

Ranking: 2/10

we had chosen thrifty rentals in NZ for our honeymoon. However due to some luggage trouble we were 15 minutes late to pick our car. They didnt respond to us. Later we found out that they had given our car to someone else. They didnt even bother to apologize or arrange another car for us. After fighting for like 3 hours with the manager, an employee arranged a car for us(even the employee was of Indian origin and so gave us a car that was booked for someone else). TRUST ME NEVER USE THRIFTY

Reviewed over 9 years ago and experienced in December 2008

arc's avatar

arc

United Kingdom

Ranking: 1/10

WARNING: NEVER USE THRIFTY CAR HIRE AT CHRISTCHURCH AIRPORT.
We rented a car from Thrifty at Christchurch International Airport at the end of July. We were given a diagram in which minor areas of damage were shown. We checked and found these to be present. We also noted a wheel hub rim was extensively damaged and I returned to report this to the desk. They said they knew and there was no problem. On returning to England they had made a substantial unauthorised payment from my credit car for the wheel hub. My letter of complaint has gone unanswered. NEVER USE THRIFTY RENTALS AT CHRISTCHURCH AIRPORT.

Reviewed almost 10 years ago and experienced in July 2011

Beate Godsk's avatar

Beate Godsk

Denmark

Ranking: 9/10

We have received good help and advice, also when we needed to change the car mid-term due to an accident. Need to update their GPS.

Reviewed over 10 years ago

Alexandra's avatar

Alexandra

Germany

Ranking: 8/10

First car in the North Island was OK (10 points). Second car at the South Island was old and a bit damaged (6 points). Service was great (10 points).

Reviewed over 10 years ago

Russ Turner's avatar

Russ Turner

United Kingdom

Ranking: 9/10

Very good service. Car upgraded from Corolla to Camry. Would have been 10 if the inside windscren had been cleaner. (Booked thru holiday autos UK).

Reviewed over 11 years ago

MrHebbard's avatar

MrHebbard

England

Ranking: 10/10

Car - excellent, flexible about changing dates. Very helpful.

Reviewed over 11 years ago and experienced in February 2009

BenD's avatar

BenD

United Kingdom

Ranking: 8/10

Easy to book, cheap rental, $35 to collect from Q'twn airport with no city branch.

Reviewed over 11 years ago and experienced in January 2009

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

LauraA's avatar

LauraA

United Kingdom

Ranking: 8/10

Great car, only drawback was they only have an office at Queenstown Airport & not one in the city.

Reviewed over 11 years ago and experienced in January 2009

David Rich's avatar

David Rich

United Kingdom

Ranking: 8/10

Car hire in north island
good service - unable to get a manual so went ''automatic'' - best choice, better availability + easy driving

Reviewed over 11 years ago

ianc's avatar

ianc

England

Ranking: 8/10

Rented from Auckland city depot. V Good. But the south Island pick up (Picton) was quite poor. The bad car was a ford focus while the good one was a RAV.

Reviewed over 11 years ago

Kerstin's avatar

Kerstin

Germany

Ranking: 10/10

Very good. The staff were very friendly and the rental car was excellent. I am 100% satisfied.

Reviewed about 13 years ago

Dunet's avatar

Dunet

France

Ranking: 5/10

The customer service has been good, but the car is not so good. An automatic is not so good for long distance trips.

Reviewed over 13 years ago

Dupre's avatar

Dupre

France

Ranking: 8/10

New car. Only 8000km's.

Reviewed over 13 years ago

lawrence Walker's avatar

lawrence Walker

United Kingdom

Ranking: 7/10

Slightly older car than hertz but better pick up and drop off points. Eg Picton and Nelson.

Reviewed over 13 years ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!