Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
260 Valid Reviews
The Sunrise Holidays experience has a total of 265 reviews. There are 260 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 200 |
|
77% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.62% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.62% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.65%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stuart Beare | 10/10 | 224 days | 100% |
| FC | 10/10 | 224 days | 100% |
| Marc Langer | 10/10 | 252 days | 99% |
| Ray Heng | 10/10 | 299 days | 98% |
| JP Lauzon | 10/10 | 533 days | 86% |
| David Brooks | 10/10 | 563 days | 84% |
| Mikael | 10/10 | 666 days | 77% |
| Bruce Stephenson | 9/10 | 832 days | 62% |
| JemmaL | 10/10 | 880 days | 57% |
| COUSTEIX Guy | 10/10 | 893 days | 56% |
| Henry Rudyono | 9/10 | 954 days | 49% |
| William Fleszar | 10/10 | 983 days | 47% |
| Patch Bonkemeyer | 10/10 | 983 days | 47% |
| Jessica Holloway | 10/10 | 983 days | 47% |
| Eliot | 10/10 | 1014 days | 44% |
| Colin Burke | 10/10 | 1014 days | 44% |
| Elliott | 10/10 | 1045 days | 41% |
| Kristen Lynch | 10/10 | 1045 days | 41% |
| Anne | 10/10 | 1075 days | 38% |
| Brett_E | 10/10 | 1273 days | 23% |
| Marion | 10/10 | 1289 days | 22% |
| Felicity Nicolson | 10/10 | 1289 days | 22% |
| Pierre Bec | 9/10 | 1320 days | 20% |
| Lulu Lundt | 10/10 | 1379 days | 17% |
| Fraser Walkenhorst | 10/10 | 1501 days | 11% |
| Mike & Megan | 10/10 | 1654 days | 7% |
| Sky | 10/10 | 1654 days | 7% |
| Esther Hyde | 10/10 | 2201 days | 4% |
| Emma | 10/10 | 2201 days | 4% |
| SHIH-TING LIN | 10/10 | 2231 days | 4% |
| stephen hailes | 10/10 | 2293 days | 4% |
| Lena | 10/10 | 2293 days | 4% |
| Josephine Moggie | 10/10 | 2323 days | 4% |
| Ash Worthington | 10/10 | 2323 days | 4% |
| Edwin PAYELLE | 10/10 | 2415 days | 4% |
| Adrian Cheetham | 10/10 | 2415 days | 4% |
| Tina Gahlot | 10/10 | 2415 days | 4% |
| Luke | 10/10 | 2415 days | 4% |
| Fontaine Josiane | 10/10 | 2444 days | 4% |
| Adrian Trumper | 9/10 | 2444 days | 4% |
| Andrew Dickson | 10/10 | 2444 days | 4% |
| Ugo Nourry | 10/10 | 2475 days | 4% |
| Marija Kurtin | 10/10 | 2475 days | 4% |
| Daniel Madden | 10/10 | 2475 days | 4% |
| Daniel Benjamin | 10/10 | 2506 days | 4% |
| pete wardlow | 10/10 | 2506 days | 4% |
| Megan Wong | 9/10 | 2506 days | 4% |
| Adrian Pett | 9/10 | 2506 days | 4% |
| James Leech | 10/10 | 2506 days | 4% |
| Kellie Wallace | 10/10 | 2506 days | 4% |
| Peter Worsey | 9/10 | 2536 days | 4% |
| Nick Richards | 10/10 | 2536 days | 4% |
| Julie Morin | 10/10 | 2536 days | 4% |
| Lanny T | 9/10 | 2567 days | 3% |
| Alexandra Zobel-Brown | 10/10 | 2567 days | 3% |
| Lil and Rob | 9/10 | 2567 days | 3% |
| Andrew Hammond | 10/10 | 2597 days | 3% |
| Paul . | 10/10 | 2689 days | 3% |
| Martha Duszynska | 10/10 | 2750 days | 3% |
| John B | 10/10 | 2781 days | 3% |
| Dieter Stein | 10/10 | 2781 days | 3% |
| charlie | 10/10 | 2781 days | 3% |
| Bengt Pehrson | 10/10 | 2809 days | 3% |
| Andrew Sanis | 10/10 | 2809 days | 3% |
| Marcel | 10/10 | 2809 days | 3% |
| Hans Stam | 10/10 | 2809 days | 3% |
| Fredrik & Mattias | 10/10 | 2809 days | 3% |
| Geertje and Rein | 10/10 | 2809 days | 3% |
| Nicola | 10/10 | 2840 days | 3% |
| MortenHaek | 10/10 | 2840 days | 3% |
| dino Sikkel | 10/10 | 2840 days | 3% |
| Zena Eyles | 9/10 | 2871 days | 3% |
| Kyle Canton | 10/10 | 2871 days | 3% |
| alan chan | 10/10 | 2871 days | 3% |
| Mark Lechner | 10/10 | 2901 days | 3% |
| Robin Lam | 10/10 | 2901 days | 3% |
| stephen richard | 8/10 | 2901 days | 3% |
| ian kennedy | 10/10 | 2901 days | 3% |
| Jeremy Bennett | 10/10 | 2901 days | 3% |
| Anthony Carroll | 9/10 | 2901 days | 3% |
| Caroline Frank | 10/10 | 2901 days | 3% |
| Marcus Berndt | 9/10 | 2901 days | 3% |
| Tadhg and Ciara | 10/10 | 2932 days | 3% |
| Annette Gordon | 10/10 | 2962 days | 3% |
| Chris Mitts | 10/10 | 2962 days | 3% |
| Nikki Van de Scheur | 10/10 | 2962 days | 3% |
| Liz | 10/10 | 2993 days | 3% |
| Jon Rush | 10/10 | 2993 days | 3% |
| Michael Grozdanovski | 10/10 | 3085 days | 2% |
| Frank Turner | 10/10 | 3115 days | 2% |
| Corinne Veyssiere | 10/10 | 3115 days | 2% |
| Max Mayer-Aull | 10/10 | 3146 days | 2% |
| Millie Benbow | 10/10 | 3146 days | 2% |
| Shelley Sims | 10/10 | 3146 days | 2% |
| Kelvin Lim | 10/10 | 3146 days | 2% |
| Jennifer Pardee | 10/10 | 3174 days | 2% |
| Rodney Tillyer | 10/10 | 3174 days | 2% |
| Graham Johnstone | 9/10 | 3174 days | 2% |
| Katrine Djernes | 10/10 | 3205 days | 2% |
| Lukas Heim | 10/10 | 3205 days | 2% |
| John Graham | 7/10 | 3205 days | 2% |
| Pam Fairbanks | 10/10 | 3205 days | 2% |
| Jen Hack | 10/10 | 3205 days | 2% |
| Janneke van Krieken | 10/10 | 3265 days | 1% |
| Courtney Frew | 10/10 | 3266 days | 2% |
| Arkaitz Garcia Herrera | 8/10 | 3266 days | 2% |
| Sophie DESTANNES | 10/10 | 3266 days | 2% |
| Thomas Nauer | 10/10 | 3266 days | 2% |
| Lynne Mansell | 10/10 | 3266 days | 2% |
| Bill Shelton | 10/10 | 3266 days | 2% |
| Angela McDade | 10/10 | 3266 days | 2% |
| Ieltxu Lauzirika | 10/10 | 3297 days | 2% |
| Roger Miller | 9/10 | 3297 days | 2% |
| Les Pick | 9/10 | 3327 days | 2% |
| Tim Trenwith | 10/10 | 3358 days | 2% |
| Joël Monin | 10/10 | 3450 days | 2% |
| Daniella Marlow | 10/10 | 3450 days | 2% |
| Alexandre Martin | 9/10 | 3476 days | 2% |
| Jason Morehouse | 10/10 | 3480 days | 2% |
| Annelie Peters | 10/10 | 3480 days | 2% |
| Olly | 10/10 | 3480 days | 2% |
| Kay Simpkin | 9/10 | 3483 days | 1% |
| Patrick Meyer | 10/10 | 3493 days | 1% |
| Rolf Anton | 10/10 | 3511 days | 2% |
| Jeremy Bennett | 10/10 | 3511 days | 2% |
| R Brandsma | 9/10 | 3525 days | 1% |
| Alfredo Talin | 10/10 | 3539 days | 2% |
| Karin Martin | 10/10 | 3539 days | 2% |
| Magnus Bell | 10/10 | 3570 days | 1% |
| Carlos Ciller | 10/10 | 3570 days | 1% |
| Jochen vA | 10/10 | 3570 days | 1% |
| David Bryant | 10/10 | 3570 days | 1% |
| Steven Casburn | 10/10 | 3570 days | 1% |
| Jolien | 9/10 | 3590 days | 1% |
| Mark Thompson | 10/10 | 3601 days | 1% |
| Matt Petrie | 10/10 | 3601 days | 1% |
| roni naiss | 10/10 | 3631 days | 1% |
| Harin Kerai | 10/10 | 3631 days | 1% |
| Gary Smith | 10/10 | 3631 days | 1% |
| Bev Rankin | 9/10 | 3662 days | 1% |
| Martyn Hancock | 8/10 | 3662 days | 1% |
| Vincent Clausen | 10/10 | 3662 days | 1% |
| Margaret Sheffield | 10/10 | 3662 days | 1% |
| Mark Fuller | 10/10 | 3692 days | 1% |
| Brett E | 10/10 | 3754 days | 1% |
| Vicki Shepherd | 2/10 | 3815 days | 0% |
| Bjoern Zwiebelberg | 10/10 | 3845 days | 1% |
| Pierre FALCONETTI | 10/10 | 3845 days | 1% |
| Phil Townsend | 9/10 | 3845 days | 1% |
| Lynne Dyck | 10/10 | 3845 days | 1% |
| Rakcent Wong | 10/10 | 3876 days | 1% |
| Trevor Beselt | 10/10 | 3876 days | 1% |
| Martin Goodman | 10/10 | 3905 days | 1% |
| Steve Paddison | 10/10 | 3905 days | 1% |
| Kathleen Brown | 10/10 | 3905 days | 1% |
| Howard Geer | 10/10 | 3905 days | 1% |
| Alison Gourlay | 10/10 | 3905 days | 1% |
| Jennifer Ings | 10/10 | 3936 days | 1% |
| Lynda Coote | 8/10 | 3936 days | 1% |
| Thomas and leonie | 10/10 | 3936 days | 1% |
| Ben Thompson | 10/10 | 3936 days | 1% |
| Ian MacDougall | 10/10 | 3936 days | 1% |
| paolo battistoni | 10/10 | 3936 days | 1% |
| thinus van niekerk | 9/10 | 3967 days | 1% |
| Joanna Stephens | 10/10 | 3967 days | 1% |
| Rachel Purchase | 10/10 | 3997 days | 1% |
| Mark Walton | 9/10 | 3997 days | 1% |
| William Wighton | 10/10 | 3997 days | 1% |
| Renee Willhuber | 10/10 | 3997 days | 1% |
| Jean-Marie Versaud | 8/10 | 3997 days | 1% |
| Luis . | 10/10 | 4028 days | 1% |
| mtn mtn | 10/10 | 4058 days | 0% |
| Mike Spiro | 10/10 | 4058 days | 0% |
| Margaret Kajewski | 10/10 | 4089 days | 0% |
| tim downing | 10/10 | 4150 days | 0% |
| Katherine Easterling | 10/10 | 4181 days | 0% |
| ruben dam | 10/10 | 4181 days | 0% |
| Barbara Clarke | 10/10 | 4242 days | 0% |
| francesco bombelli | 10/10 | 4270 days | 0% |
| Katy Kirby | 10/10 | 4270 days | 0% |
| Simon von Heugel | 10/10 | 4301 days | 0% |
| Mikael Hedstrom | 10/10 | 4301 days | 0% |
| Raz Shapira-Fainburg | 10/10 | 4301 days | 0% |
| Chris Heaton | 10/10 | 4635 days | 1% |
| rachandjohn | 10/10 | 4666 days | 1% |
| Steven Kopstein | 10/10 | 4666 days | 1% |
| Kelly Hunter | 10/10 | 4666 days | 1% |
| Jackie Pearson | 10/10 | 4697 days | 1% |
| Craig | 9/10 | 4727 days | 1% |
| Maree Dunlop | 10/10 | 4819 days | 1% |
| Graeme32 | 10/10 | 4911 days | 1% |
| Travellor | 10/10 | 4911 days | 1% |
| hannahlornsen | 10/10 | 5000 days | 1% |
| David Law | 10/10 | 5031 days | 1% |
| David and Sally Wallis | 8/10 | 5053 days | 1% |
| millview | 10/10 | 5062 days | 1% |
| johannesivarsson | 10/10 | 5062 days | 1% |
| Kleiner | 10/10 | 5062 days | 1% |
| obyrnej | 10/10 | 5062 days | 1% |
| Kristina Mårtensson | 9/10 | 5062 days | 1% |
| clarea | 10/10 | 5092 days | 1% |
| peteandviv | 10/10 | 5092 days | 1% |
| TheVons | 10/10 | 5123 days | 1% |
| Siggy0603 | 10/10 | 5245 days | 1% |
| stacey | 10/10 | 5245 days | 1% |
| klinehan | 10/10 | 5276 days | 1% |
| Martin_Sonia | 10/10 | 5276 days | 1% |
| joelhwa | 10/10 | 5306 days | 1% |
| PandWBr | 10/10 | 5337 days | 1% |
| Webb & Muckelt | 9/10 | 5346 days | 1% |
| Judith Midgley | 8/10 | 5349 days | 1% |
| Michelle | 10/10 | 5366 days | 1% |
| TonyB | 10/10 | 5366 days | 1% |
| KandJ | 10/10 | 5397 days | 1% |
| susanmountford | 9/10 | 5397 days | 1% |
| Bjarne | 10/10 | 5397 days | 1% |
| cerlermsw | 10/10 | 5397 days | 1% |
| DaveHarris | 9/10 | 5428 days | 1% |
| Jimmer84 | 10/10 | 5428 days | 1% |
| darktower | 10/10 | 5428 days | 1% |
| acharlesedwards | 9/10 | 5458 days | 1% |
| Caragh | 10/10 | 5489 days | 1% |
| stuart01 | 10/10 | 5519 days | 1% |
| TomandDave | 10/10 | 5519 days | 1% |
| robpthomas | 10/10 | 5519 days | 1% |
| markearl | 9/10 | 5519 days | 1% |
| Katy Johnson | 8/10 | 5678 days | 1% |
| Julie | 9/10 | 5685 days | 1% |
| Matt Haneline | 8/10 | 5691 days | 1% |
| Bette Eh | 10/10 | 5692 days | 1% |
| Mark Leeuwenburgh | 9/10 | 5708 days | 1% |
| Andrew Koster | 9/10 | 5716 days | 1% |
| Becky Foley | 10/10 | 5717 days | 1% |
| ian1 | 10/10 | 5731 days | 1% |
| geoffreyandjean | 9/10 | 5731 days | 1% |
| fogartyh | 10/10 | 5762 days | 1% |
| Nature_love | 8/10 | 5762 days | 1% |
| BrianHart6 | 10/10 | 5793 days | 1% |
| donpursche | 9/10 | 5854 days | 1% |
| martinveysey | 10/10 | 6007 days | 1% |
| dylan212 | 10/10 | 6068 days | 1% |
| Marge Steve | 9/10 | 6077 days | 1% |
| Don and Barb | 8/10 | 6089 days | 1% |
| Jen Rick | 10/10 | 6092 days | 1% |
| Nigel Petrie | 10/10 | 6181 days | 1% |
| alanvn | 9/10 | 6271 days | 1% |
| Jules77 | 10/10 | 6280 days | 1% |
| LowerD | 9/10 | 6396 days | 1% |
| JanL | 9/10 | 6402 days | 1% |
| erikc | 9/10 | 6402 days | 1% |
| keeble | 7/10 | 6402 days | 0% |
| KuzakUSA | 8/10 | 6406 days | 1% |
| GregL | 9/10 | 6421 days | 1% |
| Philip | 10/10 | 6451 days | 1% |
| Melinda | 9/10 | 6487 days | 1% |
| Andrew | 5/10 | 6592 days | 0% |
| ranker_46 | 10/10 | 7004 days | 1% |
| qofd | 9/10 | 7103 days | 1% |
| noname | 8/10 | 7167 days | 1% |
| Louise | 10/10 | 7182 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.15% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 62 days. The Sunrise Holidays experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 181 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 178 | -3.10% |
| 179 | -3.12% |
| 180 | -3.14% |
| 181 | -3.15% |
| 182 | -3.17% |
| 183 | -3.19% |
| 184 | -3.21% |
| … | … |
Balancing Adjustment
0.69% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.