Pegasus Rental Cars

Pegasus Rental Cars

Reviews

Paul McMenamin's avatar

Paul McMenamin

Ranking: 1/10

Pegasus car rentals in Queenstown and Christchurch trade as a cheap option but in fact they are more expensive and the cars are ancient Japanese throw aways that have seen better days . Ours lacked power, radio and controls were in Chinese, and there was no USB or bluetooth . They were barely roadworthy. The office has no sign and it strikes me as a very dodgy operastion

Reviewed 8 months ago

s.davies's avatar

s.davies

Ranking: 10/10

The Manager assured me that everthing would be okay when I rang him regarding the pickup time and emails were confirmed and as promised we were picked up immediately from the airport at Christchurch.
He was very organised in sorting out the paperwork with me in case of accidents or breakdowns and any queries we might have, numbers to contact him if we had a problem. Explained everything about the car in case we were unsure. The car was clean and tidy. They were very friendly, polite and professional in how they handled their business. We were very happy with Pegasus and would use them again and recommend Pegaus to our friends.

Reviewed 8 months ago

Chris's avatar

Chris

Ranking: 10/10

So easy to deal with. Using them again in Feb 2020, Auckland airport pickup. Leigh was so easy to deal with when I had to change my reservation.

Reviewed about 1 year ago and experienced in June 2017

Dianne Fraser's avatar

Dianne Fraser

Ranking: 10/10

I have been renting cars through Pegasus Auckland Airport for a number of years now and have found them an excellent company. Reliable cars and really nice staff. I would recommend them to anyone. Tried a number of rentals around Auckland and Pegasus were by far the best. Thankyou.

Reviewed over 1 year ago

Pegasus Rental Cars responds:

Thanks Dianne, we very much appreciate your review and your ongoing loyalty. We look forward to seeing you again soon!

helen santry's avatar

helen santry

Ranking: 10/10

We had a rental car from Sarah who runs Pegasus in Nelson, Sarah collected us from the bus station took us out to her base and provided us with a car. We accidentally arrived a day early ! and this did not faze her at all. We will certainly use her service again

Reviewed over 1 year ago

Pegasus Rental Cars responds:

Fantastic, so pleased Sarah looked after you well, and we look forward to seeing you again soon! Thank you for your review, it is much appreciated.

Amanda N's avatar

Amanda N

Ranking: 9/10

Great rental cars if you don't mind a car that is a bit older. Only paid $20NZ per day. Car air con did smell a bit stale though. Apart from that had no trouble with it - a small stationwagon; had done 140K kms but it ran well. We did lose a hub cap on a windy road and Pegasus only charged us $25 to replace it - could not complain. Would use them again. Bargain.

Reviewed almost 2 years ago

Pegasus Rental Cars responds:

Hi Amanda
Thank you for taking time to review us.
Looking forward to seeing you again soon.

Sergio's avatar

Sergio

Ranking: 10/10

Really good company. I drove a relocation car from Queenstown to Nelson , the car run perfectly , it was free and when I was to drop the car one of the manager of the company put money for fill the petrol deposit. Awesome!!! Thanks Pegasus!!!!

Reviewed over 2 years ago

Pegasus Rental Cars responds:

Hi Sergio,

Many thanks for your review Sergio! We're glad you enjoyed our service and hope to see you again at one of our branches very soon!

Much appreciated

Tracey Slattery's avatar

Tracey Slattery

Ranking: 10/10

Fantastic service from booking in Oz to returning the car after my holiday in NZ. Thank-you Sarah for picking me up from the airport and returning me at the end. Great car, did a lot of kms, didnt miss a beat. Will definitely recommend to friends and family.

Reviewed over 2 years ago

Pegasus Rental Cars responds:

Hi Tracey,

Many thanks for your review! We're glad you enjoyed our service and hope to see you again on this side of the ditch!

Much appreciated

Darcy's avatar

Darcy

Ranking: 10/10

My family & I used Pegasus Rental Cars for the first time last month and I would highly recommend to anyone needing a rental vehicle. The service was friendly & courteous and the vehicle was immaculate. Thank you Sarah for providing my family and I with such a positive experience and warm experience. Will use again!

Reviewed over 2 years ago

Pegasus Rental Cars responds:

Hi Darcy,

Thank you so much and we're glad that you continue to enjoy our service. At Pegasus we endeavour to provide great service and value for money on our rental vehicles. See you again at one of our branches!

Much appreciated

Jackie's avatar

Jackie

Ranking: 10/10

The Auckland airport team always provides excellent and efficient customer service, and always going the extra mile for me. Highly recommend as they provide affordable and reliable rentals to suit your needs :)

Reviewed over 2 years ago

Pegasus Rental Cars responds:

Hi Jackie,

Many thanks for your review! We're glad you enjoyed our service and and the extra mile. Thank you for your time.

Much appreciated

Rhonda Henderson's avatar

Rhonda Henderson

New Zealand

Ranking: 9/10

great service when I needed to change the days of hire quick ....no problems easy as....nice friendly people at weekend and during week on return of car.. Will def hire again....canterbury hockey team

Reviewed almost 3 years ago

Pegasus Rental Cars responds:

Hi Rhonda,

Many thanks for your review! We're glad you enjoyed our service and hope to see you again next time your hockey team need us!

Much appreciated

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Manu Rajappa's avatar

Manu Rajappa

Fiji

Ranking: 10/10

As a frequent visitor to Auckland i hire rental cars from their airport branch, the staff always help me out by dropping/picking up the car at the hotel where I stay if requested.
They have very competitive prices, a well maintained fleet and most of all their customer service is top notch. They also do a pick and drop off from the international & the domestic airport.
I would highly recommend them.

Reviewed almost 3 years ago

Natasha  Avancini's avatar

Natasha Avancini

United States

Ranking: 10/10

So, first and foremost this was my first time renting a car. I chose Pegasus for their affordable prices but came away with so much more. I rented the car that would later become affectionately known as R Rocket, a 10 year old Nissan Note. I knew nothing about this type of car or anything, but she was great on mileage, and by the end of my trip (no accidents or breakdowns!) I had reached 6,600kms. The staff was excellent from the shuttle pickup at the airport to renting and returning the car. Super knowledgeable and reassuring for someone who had never driven on the left side of the road. For my first time renting, I'm really glad I chose Pegasus. Warren, you're the man. Hope this helps anyone. Also, love you R Rocket!

Reviewed about 3 years ago

magicmoa's avatar

magicmoa

France

Ranking: 10/10

Got a rental from Auckland airport for 3 weeks. Nice budget car, ran sweet all the way through. I even did make a scratch on it and got away easy. No headache. Pretty nice people too.

Reviewed almost 4 years ago

Katie Carr's avatar

Katie Carr

Australia

Ranking: 10/10

We have just hired a car from Pegasus Rental Cars Auckland Airport for our annual holiday from Aus, for the fourth year in a row. Every year I compare rates and always find Pegasus the most cost effective. Their vehicles are clean and reliable, and their customer service is impeccable - they are always efficient, friendly and helpful.

Reviewed over 4 years ago

Pegasus Rental Cars responds:

Hi Katie,

Thank you so much and we're glad that you continue to enjoy our service. At Pegasus we endeavour to provide great service and value for money on our rental vehicles. See you again at one of our branches!

Stuart Hirst's avatar

Stuart Hirst

New Zealand

Ranking: 10/10

Great service. Prompt pick up and great car. Faultless company to deal with. Highly recommend to use Pegasus Rentals.

Reviewed over 4 years ago

Pegasus Rental Cars responds:

Hi Stuart,

Many thanks for your review! We're glad you enjoyed our service and hope to see you again at one of our branches very soon!

Much appreciated,
The Team at Pegasus Rental Cars Head Office

jusbeurself's avatar

jusbeurself

Ranking: 1/10

We rented a car at Pegasus Rental cars, Wellington branch. We were told that after using the car we can park it near the airport and it is a less than 5 minute walk. Since we were travelling with elderly people to Wellington, we wanted a car that we could park and walk very close to airport. But we were asked to park the car at a place which is a 12 to 15 minute walk and we had a discussion with the person who was handling us at the reception that day.

He was being very mean to us and also racist. He said "This is why I do not do business with "YOU PEOPLE". The "kiwis" do not have a problem walking, it is "YOU PEOPLE" who complain. I do not like to do business with "YOU PEOPLE". These were his exact words.

We are all humans right? Then why differentiate us calling "YOU PEOPLE"?

The car that was provided to us was very old, uncleaned and had no AC. It was peak summer and he gave us a car that had no AC. Since we were on a 1 day visit to Wellington with elders, we did not have much time to look for another rental car company and book another one. We went with the old dirty suffocating car Pegasus gave us after being insulted with racist comments.

Worst experience. It upset our mind and spoiled our day. I would never ever suggest Pegasus rental cars to anybody as they are racist, mean and extremely poor customer service with poor condition car. I do not know about other branches. I am particularly talking about the Wellington branch and the guy who attended us.

Reviewed over 4 years ago

Pegasus Rental Cars responds:

Hi justbeurself,

Thank you for bringing this situation to our attention. First and foremost, our sincere apologies for the poor treatment and service you received from the Wellington branch. Providing excellent customer service is our main goal so we are discouraged to hear of your negative experience, and it is unfortunate you were not treated with the respect that you deserve.
Are you able to provide us some more details so that we can make things right?

Kind Regards,
Pegasus Rental Cars Head Office

Alexandra Nagelu's avatar

Alexandra Nagelu

Germany

Ranking: 8/10

Very good car but the price a little bit too high.

Reviewed over 4 years ago

Pegasus Rental Cars responds:

Hi Alexandra,

Thank you for bringing this to our attention. Are you able to please provide us some more details regarding your hire? We do appreciate your feedback.

Kind Regards,
Pegasus Rental Cars Head Office

J F's avatar

J F

Ranking: 5/10

Price, location, pick and drop off were all fine. Car had a lot of km on the clock but ran well. However a big disappointment was how dirty the interior was. No effort had been made to clean or even dust it and it was gross.

Reviewed over 6 years ago and experienced in January 2014

Pegasus Rental Cars responds:

Hi J F

Thanks for taking the time to review us, we appreciate all feedback.

We will follow up with our branches to ensure that our vehicles are being cleaned and checked to the highest standard.

Again, thanks for bringing this to our attention.

Regards,
The Team at Pegasus Rental Cars

Sabbsilein's avatar

Sabbsilein

Ranking: 10/10

We rented a car for 2 days in Taupo and I can't complain about anything! Good service! Nice car, small and simple but really good in driving! Cheap! Really nice staff, gave us a ride to our busstation after we gave the car back!!!

Reviewed almost 7 years ago

Pegasus Rental Cars responds:

Hi Sabbsilein, we appreciate your feedback and glad you enjoyed our service. See you again at one of our branches!

Many thanks,
The Team at Pegasus Rental Cars

Lisa Lee's avatar

Lisa Lee

Malaysia

Ranking: 9/10

A good service was provided with essential help : GPS was provided free of charge, really polite and friendly owner. A fast and efficient service whereby within a car rental was able to be obtained within an hour of enquiry. Overall good experience, wouldn't hesitate to seek the service again.

Reviewed about 7 years ago

Pegasus Rental Cars responds:

HI Lisa,

We appreciate your feedback and glad you enjoyed your hire! See you at one of our branches soon we hope!

Carleton Croft's avatar

Carleton Croft

Australia

Ranking: 10/10

We have just had 6 days in NZ using a Pegasus rental car (I have used them twice before). We were very impressed by the prompt shuttle service to and from the international airport and would recommend them to anyone seeking a hassle free service - well done, especially to Leigh and her team in Auckland

Reviewed over 7 years ago

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Cheng  Ooi's avatar

Cheng Ooi

New Zealand

Ranking: 10/10

" We use Pegasus Wellington occasionally but we are always being treated like a King , super excellent service , friendly and prompt.
We definitely will recommend Pegasus to anyone ! , Well done John and Team "

--Cheng Ooi, Finance Manager of Network Pro New Zealand Limited.

Reviewed over 7 years ago

mike lawrence's avatar

mike lawrence

United Kingdom

Ranking: 10/10

very good service, used the car to get to the tongariro alpine crossing. Worked out $50 for car, $30 for extra mileage (+100km), $20 for petrol and $30 for the shuttle to get one of us from the finish to the start to pick up the car. In total, worked out as $130 and could have seated 5 people so much better value than using bus transport + more fun.

Reviewed over 7 years ago and experienced in January 2013

cathy janis's avatar

cathy janis

United States

Ranking: 10/10

Delightful people, on-time, nice car, picked us up at the port (we were on a cruise), no waiting. But the best was they contacted me about my expensive binoculars (which I left in the rental)... mailed them to me from New Zealand to California. Great People.

Reviewed over 7 years ago and experienced in January 2013

David Boals's avatar

David Boals

United States

Ranking: 10/10

In Taupo, Mark was very courteous and helpful. Even threw in GPS for free. Car was a great price and performed well. All in all a great experience with Pegasusin Taupo. Would recommend.!

Reviewed over 7 years ago

Heather Adam's avatar

Heather Adam

Ranking: 10/10

Michelle at Blenheim airport was very pleasant, very helpful and, as my mother had just died, very caring ... even coming out to give me a sympathetic hug. I had initially booked a car for one night, but as my Mum died shortly after I arrived, Michelle extended the rental time for me so that I was able to keep the same car to cover the extra time required to organise the funeral .... all in a caring way, with a minimum of fuss. She is, in my opinion, an asset to Pegasus. H Adam

Reviewed over 7 years ago

John Richards's avatar

John Richards

New Zealand

Ranking: 10/10

Fantastic, Phoned this place just before easter weekend. they had a spare car, picked up the vehicle, didn't charge us for the first day as he wasn't open on the Sunday.. Just a fantastic guy, Good car too. No problem would diffiently be renting again and recommending . Cheers

Reviewed over 7 years ago

Kate's avatar

Kate

New Zealand

Ranking: 10/10

Pegasus Rentals in Picton really must be The Best car rental company I have ever dealt with, anywhere in the world. Phoning me back after their office had officially closed for the night, arranging a cheaper deal- just because they could - and then delivering the car to Blenheim Airport when Picton airport was closed due to weather! On top of all this, a charming, humorous FOH. Perfect :)

Reviewed over 7 years ago and experienced in January 2013

Jeremias Meru's avatar

Jeremias Meru

New Zealand

Ranking: 10/10

Good Service, Dependable.

Reviewed over 7 years ago and experienced in January 2013

David Wilson's avatar

David Wilson

Australia

Ranking: 10/10

This review is for the Napier branch.

The car provided was clean and started up every time. It was no luxury car, but at the price, it was perfect.

But what stood out was that when we had an issue (of my own fault) the guys in Napier did their best to help us out and made sure we got back home on time. 10/10 for the customer service alone.

Reviewed over 7 years ago

James Daniels's avatar

James Daniels

New Zealand

Ranking: 10/10

Great team at Auckland Airport. Would definitely recommend.

Reviewed over 7 years ago and experienced in January 2013

sammie52's avatar

sammie52

Ranking: 9/10

Awesome team at Auckland Airport, nothing is to much trouble for them, even when we kept changing dates and times.

Reviewed over 7 years ago

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Betsy Crump's avatar

Betsy Crump

New Zealand

Ranking: 10/10

I rented a car from Picton and dropped it off in Blenheim.
I dealt with several different staff members and all were extremely polite and helpful. The car was clean and ran like a dream.

Reviewed over 7 years ago

Jose Jacob's avatar

Jose Jacob

New Zealand

Ranking: 10/10

Wellington Pegasus. Excellent customer service. Highly recommended.

Reviewed over 7 years ago

Michael's avatar

Michael

New Zealand

Ranking: 10/10

Used Pegasus Wellington. Helpful and went out of their way to solve a wee problem we had to sort when visiting Wellington for a wedding. Will use again when visiting Wellington.

Reviewed over 7 years ago

MLS's avatar

MLS

New Zealand

Ranking: 1/10

Renting from Pegasus Rentals Invercargill was an absolute disaster, car battery died the next day, they were no help, we dropped the car back with the written promise they would refund the remaining 3 days and got exceptional service from Avis Invercargill. Weeks later we contacted them to say they hadn't processed the refund, followed by abuse from their office and then only refunded a small amount which was not the promised written amount! Warning, do not use them!!! Unprofessional, rude and terrible!!!

Reviewed over 7 years ago and experienced in October 2012

Pegasus Rental Cars responds:

Hi MLS
On behalf of the Pegasus Group I sincerely apologise for the bad experience you have had renting with our Invercargill branch. Your feed back is important to us and we will be looking into the problem to ensure this sort of thing does not happen again.
All the best for you future endeavors.
The team at the Pegasus head office.

Bmarklew's avatar

Bmarklew

Australia

Ranking: 9/10

We found our Pegasus Napier experience excellent! The staff were great and nothing was a problem for them. I would recommend them anytime. We had an accident and they were there within 10 minutes and were organising a replacement vehicle for us, as I said nothing was a problem for them.

Reviewed almost 8 years ago

Craigles67's avatar

Craigles67

New Zealand

Ranking: 10/10

Used Wgtn airport branch - these guys were outstanding - giving fabulous service, car was satisfactory for the price. I have now found the rental company I will use in Welly.
Thanks guys!

Reviewed almost 8 years ago

Malone's avatar

Malone

New Zealand

Ranking: 1/10

Rent from Pegasus at your own risk!
Our rental car broke down after half an hour of leaving their depot. We rang every number they gave us, no one answered! We had to ring the police & organise a tow truck ourselves as Pegasus were too incompetent to do it themselves. They finally made contact 8 hours later and all they cared about was if their car was ok! Not once did they ask if we were ok. As to how they can run a business like this is beyond me.

Reviewed almost 8 years ago

Pegasus Rental Cars responds:

Hi Malone

I am sorry to hear that you had such a bad experience when hiring with us. I assure you this is not how Pegasus would normally operate and we will be looking further into the problem to try and determine what happened.

Regards

Pegasus Head Office

susiev's avatar

susiev

Australia

Ranking: 10/10

I rented a 'cruise deal' car while on a recent cruise of New Zealand. The service and car was faultless, we enjoyed our day and had no problems, at all until, on our return to the ship, a member of my party realised he had left his passport in the glove box. With very little time to spare we contacted Pegasus, they retrieved the passport and delivered it to the dock. What incredible service! Thank you Pegasus for service above and beyond. Well recommended.

Reviewed almost 8 years ago

marye's avatar

marye

Ranking: 9/10

Really nice experience with Pegasus in Taupo. The car was cool and not expensive. The reception was understanding and helpful. I would recommend Pegasus.

Reviewed almost 8 years ago

fanzo's avatar

fanzo

New Zealand

Ranking: 1/10

Renting from Pegasus Rental Cars Rotorua was an absolute nightmare. We got a puncture in Auckland on Saturday night and were left driving on a space saver tyre which can only be used for short distance and at slow speeds. When we tried to contact them on Sunday to get their permission to have it fixed they would not return my calls or emails. We were effectively stuck at Auckland Airport with just a space saver tyre and no spare. When I finally managed to contact the owner by going to the Auckland Pegasus Rentals he was abusive and told me to call back the next day as he didn't work on Sundays.

I believe this to be a direct breach of their terms and conditions which require you to contact them before having any repairs done.

This has to be the worst customer service I have ever experienced.

Reviewed almost 8 years ago

Pegasus Rental Cars responds:

Any issues are usually worked through and resolved amicability and honestly. All our cars have 24hr NZRA Roadside assistance and there is a sticker on the windscreen with the phone number to call. Also Under our Acceptance Of Insurance Hirers Liability it clearly states The hirers liability will be for any loss or damage to the vehicle however caused including any damage to windscreens & Tyres during the term of the hire. FranzO did get hold of us Sunday Morning through another branch a Google search revealed tyre shops that were open in Auckland on a Sunday and he was given directions.

Franzo then called from the tyre shop on Sunday saying he had to replace the tyre as it had a slash in it not able to be repaired. It was agreed to bring the tyre back and if it was a fault of the tyre we would reimburse him. This hire had commenced on the 27/11/12 this happened on 01/12/12 after 5 days of driving. On return the tyre was inspected by a tyre shop and assessed the damage was caused by driver impact and was not a faulty tyre. This car had just come through a new COF on the 22/12/12 and had a new set of tyres fitted a few months earlier so we knew the tyres were all in good order . We now had a car with mismatched tyres that we will have to rectify also it will need a Wheel alignment as it has had a hard impact even damaging the hubcap on further inspection after the car was returned.

Lyn's avatar

Lyn

New Zealand

Ranking: 10/10

North Shore branch of Pegasus Rental Cars are well worthwhile - they deliver and pick up, I have used them many times and now email them directly as they have my details. Cars are always clean and tidy, smell nice too!!

Reviewed almost 8 years ago

LyndaM's avatar

LyndaM

New Zealand

Ranking: 10/10

Usual outstanding service from Pegasus Rentals at Wellington Airport - an urgent rental needed because of an unexpected funeral, the service and car provided both excellent.

Reviewed almost 8 years ago

FeeGee's avatar

FeeGee

New Zealand

Ranking: 10/10

I always use Pegasus Rental cars when I travel as they are reliable, friendly and cost effective with no hidden nasty surprises .Mangere Office at Auckland Airport have been great as have Napier Office. My last trip in November 2012 was easy and hassle free.

Reviewed almost 8 years ago

lazarus's avatar

lazarus

United States

Ranking: 10/10

Excellent service at the Tauranga & Mt Maunganui Office. We arranged everything online beforehand, got picked up (and dropped off) at our cruise ship, and were on our way with our car very quickly. They didn't have the car that we had originally reserved (it had been damaged), but they substituted a larger car (for the same price) so the five of us could still fit.

Reviewed almost 8 years ago

Dave1606's avatar

Dave1606

Cambodia

Ranking: 10/10

The Christchurch staff of Pegasus were excellent. Very friendly and professional and made the car hire experience a most pleasant one.

Reviewed almost 8 years ago

Derek5660's avatar

Derek5660

New Zealand

Ranking: 10/10

Third time rental at Wellington airport. The service and the car was as usual the best. Highly recommend them.

Reviewed almost 8 years ago

Vfeebs's avatar

Vfeebs

New Zealand

Ranking: 10/10

Our experience hiring from Boyd in Nelson was fantastic. A good solid car, friendly service and no surprises. So easy!

Reviewed almost 8 years ago

Paulakn's avatar

Paulakn

New Zealand

Ranking: 1/10

I would not use this company again. Although I have had pleasant experiences in Wellington and Christchurch with the representatives, the representative in Queenstown (Norm) was incredibly rude and unhelpful. I would not deal with him again. The car was old, the brakes squeeked, central locking did not work. They may be cheap but it is not worth the rudeness and the quality of the cars for long trips.

Reviewed almost 9 years ago

rcaroe's avatar

rcaroe

New Zealand

Ranking: 10/10

The most helpful car hire man EVER. He showed me how to use the gear lever and foot pedal hand brake (I'd never seen them before) and took away my baggage trolley as well.

The cars may not be the newest but they are clean, full of petrol and the price is very fair.
They even put the back seat flat as I told them on the booking form I had a large box and it was all ready for me when I arrived.

Reviewed about 8 years ago

wookster's avatar

wookster

Australia

Ranking: 10/10

Pegasus Mangere (Auckland Airport) office was faultless. They picked me up at motel, were very friendly and helpful and picked up the car at motel when I left.

Very affordable to hire and although the car was 10 years old it was immaculate and in excellent condition it also drove like a dream from Auckland to Wellington and back (2000km). It was economical too!

I cannot fault any stage of the process from the initial phone enquiry to handing the keys back. I WILL use Pegasus in August when I return to NZ and will recommend to anyone wanting car hire in NZ.

Reviewed over 8 years ago

Seamus's avatar

Seamus

New Zealand

Ranking: 10/10

John gave my company Floorwise great service from his Wellington branch and now will get all my business when ever i am in town.

Reviewed over 8 years ago and experienced in January 2012

jayh's avatar

jayh

New Zealand

Ranking: 10/10

I've been regularly renting vehicles from Pegasus at Wellington Airport for over two years and they have always looked after me incredibly well. the service is personal, they are always on time, and they make it super-easy to collect and drop off the vehicle. I totally recommend this business.

Reviewed over 8 years ago

Philip51's avatar

Philip51

New Zealand

Ranking: 10/10

The service at Pegasus Wellington with John was impeccable, I travel a great deal and believe me it dosen't get much better than this.

Reviewed over 8 years ago

ali_v's avatar

ali_v

Ranking: 9/10

Customer service from Wellington is tops! Good quality well presented vehicles, great value for money, helpful and cheerful staff.

Reviewed over 8 years ago

nv41's avatar

nv41

New Zealand

Ranking: 10/10

Very professional. Fantastic in providing same car without requesting it. Clean. John great person to deal with. Follow up service outstanding. Staff of international background catering to many nationalities.

Reviewed over 8 years ago and experienced in January 2012

stellamark's avatar

stellamark

New Zealand

Ranking: 10/10

Excellent customer service from John, very friendly, helpful and accommodating. Car was not a rolls royce, ( but thats why its cheap) but it was clean, fuel efficient, and well presented, and suited our needs perfectly. I most definitely would rent again off Pegasus, as I have had some dodgy expereiences with other rental car companies in wellington. their drop off and pick up after hours is great too, no hassles. thanks again.

Reviewed over 8 years ago

shirls21363's avatar

shirls21363

Australia

Ranking: 10/10

I rented a car in Napier and found Pegasus Representatives to be helpful, friendly and customer service focused. The car was clean and well maintained and very reasonable on price and fuel consumption. Thank you Pegasus Napier for making my holiday hassel free when renting a hire car. I will be using Pegasus again on my return back to New Zealand in the near future

Reviewed over 8 years ago

Lee68's avatar

Lee68

New Zealand

Ranking: 10/10

I have been using Pegasus car rentals for approximately a year when I am in Wellington on business. John has got to be the most efficient and friendliest person in Customer Service. Nothing is ever to much of a problem. Looking for a car to rent you cannot surpass the service you will recieve at Wellington Pegasus Rental Cars

Reviewed over 8 years ago

ishampc's avatar

ishampc

United States

Ranking: 10/10

I rented from Pegasus because I saw an ad in a B&B booklet and their rates were lower than others I had searched on internet. I picked up car from Debra at Auckland City Office. Debra was a great help, picked us up at cruise line dock, and thoroughly explained everything. Although the car was several years old, it was comfortable and ran smoothly. Turned the car in at Auckland Airport without any problems and was transported to airport hotel. Debra was very professional and met all our requests and needs.

Reviewed over 8 years ago

AnneD's avatar

AnneD

New Zealand

Ranking: 10/10

The staff are always helpful and chatty with a smile on their faces. This is the happiest car rental service I have ever encountered.

Reviewed over 8 years ago

bartman's avatar

bartman

New Zealand

Ranking: 10/10

John is a very friendly chap,only too happy to help.Its not the first time we have used pegasus wellington and will not be the last.Even when we got back to the depot someone came straight out and asked if we wanted a lift to the airport,no hassles.

Reviewed over 8 years ago

ShayneMassey's avatar

ShayneMassey

New Zealand

Ranking: 10/10

Had great service from John at Pegasus Wellington. He sorted out a great little modern car for my daughter to use to come home for the easter weekend. It was done at the last minute and there were no hassles and the pricing was right. I would have no hesitation in recommending his services. As a concerned dad he listened and looked after my concerns. A great weekend was enjoyed!! Thanks Heaps!!

Reviewed over 8 years ago

swerl's avatar

swerl

New Zealand

Ranking: 10/10

Pegasus Rentals Welllington have been excellent in dealing with them over approximately the last 12 months. I use them regularly on trips to Wellington and the service has been exceptional. The cars have been of good quality although I have generally hired small cars.

I find the staff very helpful, the price every competitive and especially like being picked up and dropped off to the airport. I have used Pegasus cars throughout NZ and the experience has been very good so the first cars I look at hiring are Pegasus. Last hire was

Reviewed over 8 years ago

paddles's avatar

paddles

New Zealand

Ranking: 1/10

Do not use Pegasus rental cars. We booked a car via the internet over a month in advance, however a week before picking it up we were advised that the price we'd been quoted was "wrong" and that the price would increase by about $25/day. Naturally we complained, but we were continuously and rudely fobbed off. Hilariously they accidentally copied us in on an internal e-mail that admitted they'd been "unprofessional" but still did nothing to resolve the situation. Unfortunately, we had no option but to take the rental car as it was too late to get a car from another company. Terrible, terrible customer service. Pegasus are rip-off merchants.

Reviewed almost 9 years ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Cam's avatar

Cam

New Zealand

Ranking: 1/10

Do not use this rental company! I agree completely with the previous reviewer. They are unprofessional and offer lousy service.
My experience was with the Rotorua branch. I had to return my car to them, after a one-way hire from another branch. I rang them to find out where to drop it, as I was told I might have to leave it at the airport if my flight was too early for their opening times. I was told that if that was the case I would have to incur a $20 fee. Which I was not pleased about, but this sort of thing happens if it's out of hours.
But when I rang them I was told (in a rude and aggressive manner) that they don't do airport dropoffs and I would have to pay their fee no matter when I dropped the car back. After I had already paid a $100 one-way rental fee!
The man I spoke to was rude, offensive and utterly unwilling to compromise or even offer me any form of understanding. If he had been at least apologetic for the mix-up I wouldn't have been so upset.
As it is, this is the worst customer service I have ever had the misfortune to experience.
I would not recommend them to an enemy! Particularly not the Rotorua branch. Save yourself the hassle and go with someone professional.

Reviewed almost 9 years ago

Kiwigirl's avatar

Kiwigirl

New Zealand

Ranking: 1/10

Do not use this company, their cars are old and in poor condition. In regions where they don't have an office they use other companies and you are not informed of this. When you make your dissatisfaction known to Pegasus the response is appalling and very unprofessional. I was promised a follow up to my negative feedback and I am still waiting. This shows me that this company is not interested in keeping their clients loyalty, just taking their money. Spend a bit more on your hire fee and deal with a reputable and professional company that does not hire out disasters on wheels. Would never use this company again. Very disgruntled Blue Wing Member.

Reviewed over 9 years ago

Tom's avatar

Tom

United Kingdom

Ranking: 7/10

Good car and unlimited km's. Need to insure under 25's!! A little pricey.

Reviewed over 9 years ago

Tiina's avatar

Tiina

Sweden

Ranking: 9/10

Cheapest car available. Very old but big enough and does the job. No radio though.

Reviewed over 11 years ago

Declan's avatar

Declan

Ireland

Ranking: 7/10

Cheapest car at $220 per week but not very good car.

Reviewed over 11 years ago

Takeshi's avatar

Takeshi

Japan

Ranking: 8/10

Nice, friendly service in Nelson.

Reviewed almost 12 years ago

Katie Wise's avatar

Katie Wise

England

Ranking: 10/10

I used the Nelson branch and found them to be excellent. Friendly staff and easy car rental procedure plus central pick up. It was also really good value for money.

Reviewed about 12 years ago

Kolacny's avatar

Kolacny

Austria

Ranking: 8/10

We chose this company because they were able to put a bike rack on the car for us.

Reviewed over 12 years ago

Emily Houston's avatar

Emily Houston

Canada

Ranking: 9/10

Really good price, really friendly - good service.

Reviewed over 12 years ago

Kristine's avatar

Kristine

Australia

Ranking: 3/10

Terrible replacement tyre: dodgy and half flat.

Reviewed over 12 years ago

Hilary and Phil's avatar

Hilary and Phil

England

Ranking: 10/10

Excellent. Though the car eats too much fuel.

Reviewed over 12 years ago

Anna's avatar

Anna

England

Ranking: 8/10

Bit of a rough car, but it was cheap and good.

Reviewed over 12 years ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!