Rankers NZ Travel Reviews

Maui Motorhomes

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  • Reviews 415
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Maui Platinum River 6 Berth

Maui Platinum River 6 Berth

Maui is an experienced & trusted New Zealand motorhome rental brand having delivered great self drive holidays for over 25 years. Maui's range of 2, 4 and 6 person motorhomes feature contemporary design and spacious beds - allowing you to experience New Zealand in superior comfort and style. Maui thinks of everything - apartment styled kitchen equipment (including essentials such as wine glasses, china crockery, coffee plunger), freshly laundered bedding & linen plus a range of other useful items for a worry free self drive journey around New Zealand.

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    Platinum River Campervan

    Our new state of the art family motorhome has been designed for you and the kids. With your campervan rental you want to travel and see the scenery, and you'll love the Mercedes automatic drive.

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    Platinum Beach Campervan

    Our focus for this motorhome was simply creating room for you and your travelling companion to stretch out in and enjoy each other's company but not live in each other's pockets.

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    Ultima Campervan

    Sleep this way, sleep that way. Whatever you prefer, whether it’s a king-sized bed or two singles, the Ultima camper offers you the flexibility to choose.

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313 reviews with the most recent first, showing page 1 of 53.

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Peter Marshall's avatar

Peter Marshall

United Kingdom

Ranking: 9/10

Great service during the pickup and everything explained clearly by our friendly helper. The van was clean and well equipped and everything we used functioned well. The Tourist Radio set up was a great addition and helped us decide on some really good diversions for things to see. Handover was as straight forward as the pick up and we were sad to see our 'van' go.

Reviewed 13 days ago

Olaf Gaeth's avatar

Olaf Gaeth

Germany

Ranking: 4/10

Only average camper vans, badly treated by Maui, a lot of small failures, which haven't been mentioned, it''s recommended to check the camper while taking over at the branch in detail, even gadgets and accessories should be checked that they are OK, knock the LPG bottle, get an impression how full it is.

Reviewed 27 days ago

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Peter Williams's avatar

Peter Williams

United States

Ranking: 7/10

We originally booked with United Campervans but they have now merged with Maui. This was our first time in a camper, and we enjoyed the experience very much. We traveled around the South Island, and the camper proved to be a really flexible and enjoyable way to see what a stunning place it is. The amazing lack of traffic on most roads meant we were able to make great time as we traveled around - the main source of delay being our need to stop and look at the amazing views seemingly around every corner! Overall, I would recommend a camper to anyone looking for a way to travel in New Zealand in a heartbeat.
We did however experience a few wrinkles:
- We chose United as their on-line material offered vans with three front seats: there being three in our party, this was important to us. We turned up only to be presented with a Maui van with two front seats, and only to be told that 3-seaters had not been available for some years. This was very disappointing - it meant that one person always had to be in the back, where the view is nowhere near as good and it is extremely noisy when driving.
-The main double bed was big enough but the mattress was very thin and lumpy, and so, not especially comfortable. No-one really expects a hotel bed, but it should be possible to do better than this.
-There was a bit of a slip up in the pre-rental checks as the grey-water waste tank was not emptied. The first time we realized this was when waste water appeared in the shower after a day or so! Easy enough to fix but it should never have been an issue.
-The latch on the outer door to the gas bottle was broken and it repeatedly swung open as we drove.
-Some of the drawer and cupboard latches didn't hold when we were driving.
I recommend the experience as a whole, without reservation. We genuinely had the vacation of a lifetime. However, Maui need to look at their on-line material and fix the quality issues that we experienced.

Reviewed about 1 month ago

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Asrul Alias's avatar

Asrul Alias

Malaysia

Ranking: 9/10

We did a right choice by renting Maui Motorhomes for our group holiday in NZ. I want to congratulate the staffs for their great job from we take the motorhomes, until we returned the vehicle. The processes are amazingly quick and the conditions of the vehicles also great that we don't experience any breakdown or difficulty during our journey. That's make our journey smooth and exciting.

Reviewed about 1 month ago and experienced in October 2015

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Jacqui Robinson's avatar

Jacqui Robinson

Australia

Ranking: 10/10

Maui Motor Home was excellent, no issues, everything was included in the price - We paid the extra to cover all insurance for peice of mind and the price was still resonable in comparision to hotel and car hire. We travelled with our 2 children and also friends who had their own van . Great to drive ..Clean comfortable with eveything we needed , easy check in and express check out .. Would use again

Reviewed about 1 month ago and experienced in October 2015

Barry Arnold's avatar

Barry Arnold

United Kingdom

Ranking: 1/10

My wife Linda and I have spent the past 27 nights in a six-berth Maui Platinum River and we have just 3 more nights to endure in this dreadful vehicle.

We booked a four-berth Maui Platinum Beach, but THL, who own and operate the Maui brand, allocated us a six-berth. We tried for 9 days to get this corrected, but gave up - Hilary (Team Leader) consistently failed to call back.

Motorhome rental in NZ is very expensive; including excess insurance, site fees, WiFi fees and other add-ons we are paying $400 a day (excluding fuel) to live in a cramped and poorly designed box, sharing toilets and showers with other campers. The alternative car/motel option would have been half the price, with a far superior outcome.

Our gripes about the six-berth Maui Platinum River include:
- six berths and six seat belts, but no living or storage space;
- central corridor is just 41cm (16 inches) wide making it impossible to pass anybody standing at the sink or hob;
- the toilet and shower are combined; run the shower and soak the toilet;
- use the shower and quickly empty the fresh and fill the grey water, which means a trip to the dump site;
- the beds are impossible to make, you have kneel on the bed, but cannot then raise the mattress to tuck in the sheets;
- the radio/CD in the drivers cab has no AUX input.

And there are just two of us in the vehicle. It must be hell for four or six people.

In summary, do the sums; motorhomes are the high cost, low outcome option in NZ. If you still decide to go down this route choose a decent rental company. THL is not such a company.

I would be surprised if our experience is unique as 80% of the large Maui vans that we have seen on the roads have been six-berths; I suspect that many people order four-berths but end up with six-berths.

THL also own and operate the KEA, Britz, Alpha, Mighty and United brands. Maui is described as their premium brand, so I can only speculate how they treat the customers of the other brands.

Reviewed 11 months ago

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