Maui is an experienced and trusted New Zealand motorhome rental brand, having delivered great self-drive holidays for over 25 years. Maui's range of 2, 3, 4, and 6 person motorhomes feature contemporary design and spacious beds - allowing you to experience New Zealand in superior comfort and style. Maui thinks of everything - apartment styled kitchen equipment (including essentials such as wine glasses, china crockery, coffee plunger), freshly laundered bedding and linen, plus a range of other useful items for a worry-free self-drive journey around New Zealand.
335 reviews with the most recent first, showing page 1 of 56.
Rented in Auckland and Queenstown for 10 days each an Ultima vehicle. Queenstown service and vehicle was spotless, Auckland though with partly bad experience. First of all, the staff had this kind of "take it or leave it" attitude; quite rude, honestly. The Ultima, I rented had a worn out tire which Maui claimed to be alright. Honestly, It was finished. Maui refused to change it, as they claimed, everything is fine and the vehicle was checked and fully functionable. Well, only after heavy discussions, they finally changed the tire. Somehow, the fridge seemed not to work from the very beginning as well. First, I thought I was doing something wrong and did´t claim it, since I did´t want to be the pain in the ass ... but two days later, the fridge still was´t working. So, I had to drive back to the Auckland station to get it replaced. They did replace it, but the compensation for the loss of a precious day, they offered was ridiculous. So, first I refused their offer and only after saying, I was going to forward it to the broker, I booked with, they did a much more generous offer, which was´t great either, but I was willing to accept. So far, in the end at least everything was fine, but it leaves a bit of a bad aftertaste ... that´s the reason for the only seven points.
nice modern vehicle
good car (Mercedes)
most of the equipment was in good condition (wine glasses made of glass is great) and of good quality but some things where quite worn of (the pots for example)
our fresh water pump broke and it toke them a whole week to fix it, and additionally we had to go to two different work shops to get it fixed; this was costing a lot of time
water was leaking out of the shower into the living area
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Great condition campervan, clean and well serviced. a few issues were easily sorted when we passed throgh Queenstown (originally collected from Christchurch)
Only issue is they charge on a full rental calendar day...so if you collect at 11am and return at 11 on the last day you are charged full for both days (very different to cars and insurance)
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The RV was relatively new and clean. The staff was very helpful and friendly. The only downside was the refrigerator didn't work that well (don't store any raw meat), the ceiling leaked when it rained really hard and don't rely on the wifi. Overall a great trip.
Bram de Ruiter
We had a 6 berth camper and enjoyed it very much. The Mercedes automatic drove comfortably and was blessing to manoeuvre is tight spots (compared to a manual transmission). The camper was well equipped with everything we needed. Staff at check-in and check-out in Christchurch was very friendly and helpful. We bought extra data for internet, which was a regret, because there was no reception in most places and often no internet if there was mobile coverage. Another slight dissapointment was the clause that it is not allowed to drive on unsealed roads (many roads in NZ are unsealed) or on the sealed Crown Range Road from Wanaka to Christchurch.
We loved our Maui motorhome that we rented for four weeks from December to January. We collected in Christchurch, staff were very friendly and gave us all the information we needed, everything went very smoothly and we were soon on our way. We didn't have any problems with the motorhome, everything worked well. Only thing that was missing was a tin opener! The drop off was much easier than expected, I would recommend taking the Express Drop, if you're going to do a lot of miles it will save you on diesel tax. The only disappointment with this rental was the linen and towels smelt of stale sweat, when we came to opening them up. I'm sure they'd been washed but not well enough, or maybe they weren't dry when they'd been wrapped in plastic. I would recommend taking them out of the plastic covering whilst the Maui assistant is still with you and asking for a replacement if they do not smell fresh. Unfortunately, we had driven 5 hours away before we opened them up and I spent a lot of time in the laundry washing and drying them as we couldn't have slept in them. That is the only reason my review isn't a 10.