Reviews and travel ratings on Maui Motorhomes in New Zealand (70% from 343 reviews)

Maui Motorhomes

308 reviews with the most recent first, showing page 1 of 52.

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Barry Arnold's avatar

Barry Arnold

United Kingdom

Ranking: 1/10

My wife Linda and I have spent the past 27 nights in a six-berth Maui Platinum River and we have just 3 more nights t...

My wife Linda and I have spent the past 27 nights in a six-berth Maui Platinum River and we have just 3 more nights to endure in this dreadful vehicle.

We booked a four-berth Maui Platinum Beach, but THL, who own and operate the Maui brand, allocated us a six-berth. We tried for 9 days to get this corrected, but gave up - Hilary (Team Leader) consistently failed to call back.

Motorhome rental in NZ is very expensive; including excess insurance, site fees, WiFi fees and other add-ons we are paying $400 a day (excluding fuel) to live in a cramped and poorly designed box, sharing toilets and showers with other campers. The alternative car/motel option would have been half the price, with a far superior outcome.

Our gripes about the six-berth Maui Platinum River include:
- six berths and six seat belts, but no living or storage space;
- central corridor is just 41cm (16 inches) wide making it impossible to pass anybody standing at the sink or hob;
- the toilet and shower are combined; run the shower and soak the toilet;
- use the shower and quickly empty the fresh and fill the grey water, which means a trip to the dump site;
- the beds are impossible to make, you have kneel on the bed, but cannot then raise the mattress to tuck in the sheets;
- the radio/CD in the drivers cab has no AUX input.

And there are just two of us in the vehicle. It must be hell for four or six people.

In summary, do the sums; motorhomes are the high cost, low outcome option in NZ. If you still decide to go down this route choose a decent rental company. THL is not such a company.

I would be surprised if our experience is unique as 80% of the large Maui vans that we have seen on the roads have been six-berths; I suspect that many people order four-berths but end up with six-berths.

THL also own and operate the KEA, Britz, Alpha, Mighty and United brands. Maui is described as their premium brand, so I can only speculate how they treat the customers of the other brands.

Reviewed 5 months ago

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VSQ's avatar

VSQ

Australia

Ranking: 10/10

Excellent service from the Auckland team. Kind friendly and extremely helpful after our horrendous experience with an...

Excellent service from the Auckland team. Kind friendly and extremely helpful after our horrendous experience with an inferior motor home company.
The camper was beautiful and we'll worth every cent.
Thanks again to the Maui Auckland team.

Reviewed 10 months ago and experienced in January 2014

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Libby's avatar

Libby

Australia

Ranking: 8/10

OK, have all things you need, we had a relocation van.

OK, have all things you need, we had a relocation van.

Reviewed about 1 year ago and experienced in February 2014

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Dave Mertzig's avatar

Dave Mertzig

United States

Ranking: 8/10

Good campervan. Wish the stereo had AUX hookup, but that is about my only complaint. Issues with the clutch, the comp...

Good campervan. Wish the stereo had AUX hookup, but that is about my only complaint. Issues with the clutch, the company replaced the vehicle without a problem.

Reviewed about 1 year ago and experienced in March 2013

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Helen Dean's avatar

Helen Dean

United States

Ranking: 5/10

We have some trouble with the clutch and the brakes are loud and stick until they are warmed up.

We have some trouble with the clutch and the brakes are loud and stick until they are warmed up.

Reviewed about 1 year ago and experienced in March 2013

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Steen Rausmussen's avatar

Steen Rausmussen

Denmark

Ranking: 9/10

Everything is fine - however combination of toilet and bathroom is very poor - they should have been separated.

Everything is fine - however combination of toilet and bathroom is very poor - they should have been separated.

Reviewed about 1 year ago and experienced in March 2013

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