Maui is an experienced and trusted New Zealand motorhome rental brand, having delivered great self-drive holidays for over 25 years. Maui's range of 2, 3, 4, and 6 person motorhomes feature contemporary design and spacious beds - allowing you to experience New Zealand in superior comfort and style. Maui thinks of everything - apartment styled kitchen equipment (including essentials such as wine glasses, china crockery, coffee plunger), freshly laundered bedding and linen, plus a range of other useful items for a worry-free self-drive journey around New Zealand.
382 reviews with the most recent first, showing page 1 of 64.
Camper van interior facilities modern, clean and efficient. Sprinter van itself new and a pleasure to drive. The only downside was the grey water waste connection was very difficult to access, and required almost laying on the ground to connect waste pipe at dump stations.
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If you are thinking of booking a Maui Motorhome (especially if through Trailfinders in the UK) take care! It wasn't until we had reached our first campsite that we realised just how filthy the motorhome was! Most of the towels were only suitable for use with a dog for muddy feet and one of the pillows was so disgusting we wouldn't even give it to a dog! When we collected the Motorhome having gone through the handover, listening carefully to the Maui rep so that we understood instructions regarding the electrics/pumps etc, we probably didn't pay a lot of attention to the general state of the van. This was a mistake, if you are collecting a Maui Motorhome as well as the standard external review, as with car hire, check the interior carefully before you leave the depot! Check the cutlery/plate drawers, cooking utensils etc. Remove the towels and bedding from the sealed plastic bags, just because they are in plastic bags does not guarantee that they are clean! Check the mattress, ours was heavily stained and covered in black hairs. We would also recommend that you check that the water tank refill hose and waste water hose is not damaged and are clean! Also ask to check that the waste water drains freely - we and a number of other travellers with Maui vans that we met all had problems with waste tanks not draining properly because of general gunge etc. Goodness knows what some folks put down their drains! If you have problems or issues ensure that you get in touch with Maui by email (evidence paper trail etc) as soon as possible, don't wait until you return the van! Also if applicable, notify whoever took your money for the booking. If it was Trailfinders (although they were great with all the other bookings on our particular trip) then the responsibility is with them in UK Law, as they took the money! Finally, if you have not yet booked consider other Motorhome providers!
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overall great experience. But at handover from the rental place the initial handover and explanation from the lady was not very good. it would have made a much better experience if you get told how the camper van works, as in house batterie, alarms, resets and warning light. Figured it out myself. but again, could have been more professional.
Jan Dr. de Graaf
We received our Maui motorhome it looked clean at first, but we found out later that when you lifted cushions or looked into drawers you saw a lot of dirt from former use, dead sandflies etc. I have taken pictures as documentation. Furthermore, the quality of our motorhome was really poor: The freshwater tank came half down because the brackets which hold it are way too weak. This is what the repair shop who repaired the motorhome even told me. The insulation against cold, heat and noise of the motorhomes is poor, too. At temperatures of +5 degrees we could only block the tightly closed windows with cushions, otherwise the wind would still push in. The gauge for fresh water and grey water did not work correctly. The office in Queenstown told me that together with the freshwater tank brackets breaking, this is a very common problem of this vehicle. Hooray! I also cannot believe that the fresh water and grey water tanks have 140/ 150 l as in the vehicle description. When I called the hotline, I was told that I only have 65 l. When I asked why the website says differently, the hotline told after 5 minutes waiting me that the tanks have 140 and 150 l. Now what do you believe? Finally, when it rains the windows don't hold tight and water keeps seeping in. This is especially aggravated by the fact that water accumulates on the roof and when you move the vehicle you get a water fall on one side. Obviously, the window can hold that amount of water even less so you get a swimming pool in your motorhome. Overall, I would not book through Maui again. In our case we paid way to much money for a poorly made motorhome.
Terrible follow up customer service. Now 6 weeks since we handed back the van and no updates on an insurance quote. Unfortunately scrapped the side of the can parking. Meanwhile Maui have our NZ $7500 deposit, and despite emails to the official contact, and no one picking up repeated phone calls, still no response.
We had intermittent issues with the power and the air con after wasting one day having a problem fixed it reoccurred. We didnt bother having it fixed again because it was taking time from our holiday. When we returned the van - the power worked perfectly so our complaints fell of deaf ears. I would never hire from this company again.
We at Rankers NZ, love to meet travellers on the road and share in some of the freedom. That's why Rankers NZ invites you to come and stay for free at our chill riverside overnight parking area in the Motueka Valley at the top of the South Island.