Escape Campervan Rentals

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288 Rankers Reviews

193 Face-to-Face

22 Motorhomes

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    Escape Campervan Rentals

    Escape Campervan - Certified Self Contained

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    Escape Campervan Rentals

    Standard Escape Campervan

    OK, we reckon our Rental campervans are pretty ‘sweet’.

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Information

Escape Campervan Rentals – Popular Campers at Affordable Prices.

Escape Rentals is one of New Zealand’s favourite campervan operators, providing reliable, economical campers for backpackers and independent travellers. We’ve been operating for nearly twenty years and over 30,000 happy hires.

Each campervan sleeps two to three adults on a large queen-sized bed. Our campervans are fully equipped with free bedding, beach chairs, kitchen facilities/utensils and more. We also provide 24 hour roadside assistance and a ‘No Hidden Costs’ price policy for complete peace of mind. And of course, there’s the unique artwork featured on each of our vans, perfect for that selfie or Instagram photo.

Escape Rentals has depots centrally located in both Auckland and Christchurch. We’re a popular choice for international backpackers, so ‘Make your Escape’ and choose us for your New Zealand adventure.

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Location

North IslandAuckland RegionAuckland

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  • Motorhomes

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Reviews

Showing 13 reviews of 268.

Nitish's avatar

Nitish

Ranking: 1/10

Worst customer experience ever in my life, rented a van for 18 days, They have a bond policy of 3000NDZ for debit cards, which I was fine paying and the van was amazing, had no issues with van during the whole period.
I've explained staff (Rochelle) that I will only hire the Van if the bond is released immediately after returning it, if not I can choose another rental. She said the bond will go back into your account immediately, which obviously isn't the case.
I'm still facing hard time having to chase my pending hold released from escape rentals and 3000NDZ is not a small amount.
I've spoken to Rochelle again when I've returned the van on 10th August and asked her to email my bank a pre-authorisation release form as the pending hold
release takes 3 to 4 weeks when it's a international card and gave her my bank details expecting she would do it. Obviously, none of the staff at escape rentals were about this process, which is a shame they are running a rentals without knowing the bank procedures and a customer explaining what needs to be done, staff still not helping the customers??? Can this get any worse. I wonder if anyone ever faced this situation.
I was on calls for 4 hours today with escape staff and my bank and was fed up explaining the staff at escape that they just to email my bank a pre-authorisation form or write them asking to release the pending hold immediately.
Only response I get from Rochelle and other staff at escape today is 'we have released the pre-authorisation pending hold on our end from EFPTOS machine and we cannot do anything else to help you. Seriously is this the customer service you provide to your customers?? Another reply I get from the staff is 'we never had to email bank, why not do it this time if you never had to do it before' like seriously ?? This shows the lack of willingness to assist your valuable customers.

Reviewed 2 months ago

Escape Campervan Rentals responds:

Hi Nitish.

Thanks for your comments and thanks for acknowledging the van was amazing.
The one-start review is a little disappointing though, because as explained to you several times, we DO NOT actually extract or deduct the $3,000 from your credit card. The $3,000 is only ‘frozen’, meaning those funds are only made available to us in the event of an accident (which is when we WOULD deduct or extract the amount from your credit card). Thankfully, there was no such incident and you returned the van in good condition (thank you) so we did not have to take your $3,000 bond.

Instead, we ‘unfroze’ funds and you were provided with an EFTPOS receipt when you returned the camper that confirms this is the case. That receipt, as you acknowledged, states ‘REFUNDED”. This is all very standard procedure for NZ rental car companies. Furthermore, it should be noted that we can only freeze funds for 14 days, which means the funds were unfrozen by your bank four days prior to your return (but may not show on your statement).

To reiterate, because there was no bond taken to start with, there is no bond available to us to refund (we do not have your funds in our account and never have Nitish).

I’m sorry you felt we provided the ‘worst customer service ever’ because of our inability to provide you with a transfer of funds into your account, but I can assure you, after 30,000 plus hires, we DO know about bank and credit card procedures and our staff adhered to both company and banking policies/regulations.

To reiterate, we DO NOT retain or hold your bond for an extended period because we do not transact or take the funds in the first instance. The fact it is still not showing on your credit card statement is something you may want to take up with your bank.

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Mollie Q's avatar

Mollie Q

Ranking: 10/10

Van was perfect for our trip around the south island, we warmly survived the winter roadie. The staff were extremely friendly and a good laugh. Set us up with everything we needed. I was impressed with the information they gave us about freedom camping, campsites and being a generally good kiwi. Thanks guys!

Reviewed 4 months ago

Escape Campervan Rentals responds:

Thanks, Mollie
We have a great team of people and culture at Escape who are passionate about NZ.
Cheers
Jolly Roger

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Harold  Riegle 's avatar

Harold Riegle

Ranking: 9/10

Great people to work with. They are especially considerate during this lockdown - changing drop-off Location and not charging during level 4

Reviewed 6 months ago

Escape Campervan Rentals responds:

Hi Harold
Thanks for your review.
Lockdown certainly was a strange time for everyone.
We are travellers as well and know what's important and when support is needed.
Cheers
Jolly Roger

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Birgit Assmann's avatar

Birgit Assmann

Ranking: 10/10

We loved our Van, everything was perfect and worked well!!

Reviewed 7 months ago

Escape Campervan Rentals responds:

Hi Birgit
Great to hear you had a Fabulous time.
Thanks for the review.
Cheers
Jolly Roger

Meike Wenzl's avatar

Meike Wenzl

Germany

Ranking: 10/10

Great experience. Great check-in and drop off of the van. No problems at all during the rental time. Can always recommend.

Reviewed 8 months ago

Escape Campervan Rentals responds:

Hi Meike
Thank you for the review.
Cheers
Jolly Roger

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Tamzin's avatar

Tamzin

Ranking: 9/10

Collected our van from the Auckland office - the staff were super friendly and very helpful in showing us our campervan. The van was clean and well stocked with everything you could need. We had no troubles throughout our stay (3 weeks). The bed was comfy. The staff at the Christchurch depo were just as friendly. Would highly recommend.

Reviewed 9 months ago and experienced in November 2019

Escape Campervan Rentals responds:

Thanks, Tamzin
We would like to think we are a friendly and informative group.
Thanks for the Great review.
Cheers
Jolly Roger

Mel Brittle's avatar

Mel Brittle

Ranking: 1/10

Sadly our experience of escape rentals was most disappointing. The condition we received the van in was completely unacceptable with the following faults: ripped and stained cushions, broken passenger window that slipped through the door and unable to be used or closed fully, broken AC, holes and rust inside the sleeping area, unusable stove, rubber seal had come away from both side doors and prevented the door closing fully. We were not offered another van on finding these faults, and on return of the van we were told that this was below their usual standard and would be offered a partial refund, however there has been no reply in over a week from the manager. These are high use vans and there is an expected wear and tear but this was unacceptable condition and it fell short compared to similarly priced competitors, which I've booked with in the past.

Reviewed 9 months ago

Escape Campervan Rentals responds:

Kia Ora Mel and thanks for the review... We’d like to respond as follows: 1.You chose not to use our 24 hour Roadside Assistance service during your hire which would have remedied these issues in a matter of minutes. It’s therefore difficult for us to provide compensation or address issues if we’re not given the opportunity to fix the problem in the first instance.
2. Despite this, we still agreed to a refund which you accepted and we processed immediately. I’m not sure what else you were expecting further? 3. It appears the A/C was not broken, the stove was tested and working when it departed our depot and the rubber seals were all in place when you left. Not sure what has occurred here but again, all of this would have been addressed via our on-the-road service 4. We constantly check our pricing to ensure we are competitive and our records confirm we were considerably cheaper than our primary competitors for travel during this time. 5. We don’t misrepresent ourselves and the age and condition of our vans is accurately detailed on our website. It’s worth noting you chose to book one of our cheaper (older) standard vans and perhaps one of our newer self-contained vehicles may have been more suitable.
We have many positive reviews and happy hirers but it’s obvious Escape wasn't for you and I’m sorry about that. We wish you all the best with your future travels.
Cheers
Jolly Roger

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jonathan vadennr's avatar

jonathan vadennr

Ranking: 10/10

Everything was great.
People are very professional and very welcoming. Van by itself was very nice looking and was working very well. No trouble at all. Everything needed was inside and we were happy to called it home for our trip. We miss this life now :)
I kindly recommend this company

Reviewed 9 months ago

Escape Campervan Rentals responds:

Thank you for the review, Jonathan.
Cheers
Jolly Roger.

Maxime's avatar

Maxime

Ranking: 10/10

I passed two months in a wonderful van! It was really comfortable to drive it, to sleep inside and to cook.
The staff is very helpful!
The price of the hire was cheaper than the other conpanies for the season where I rented it.
And to finish, It’s always easy and friendly to recognize some other vans Escape on the road! You’ll do some nice meeting on the road!

Reviewed over 1 year ago

Escape Campervan Rentals responds:

Thanks for the review Maxine! The Campers do stand out as they are all individually painted by NZ Artists..
Pleased you had a safe and enjoyable Holiday.
Jolly Roger
Escape

Laura Duggan's avatar

Laura Duggan

Ireland

Ranking: 8/10

Cheap and cheerful - don't expect any frills and you'll have a wonderful time. Check out and check back in process very painless, staff helpful and friendly.

Reviewed over 1 year ago

Escape Campervan Rentals responds:

Thanks for your review Laura!
Cheers
Jolly Roger
Escape.

Damien Jacquet's avatar

Damien Jacquet

New Zealand

Ranking: 10/10

Really good travel with escape rental
The van worked very well and nothing to complain about
We really enjoyed to travel with the van and we recommend it to everyone
A very good value for money 👍🏻

Reviewed over 1 year ago

Escape Campervan Rentals responds:

Kia Ora Damien
Really appreciate your comments as we work hard at Escape to provide a fun and informative service and product that is unique in being individually painted by some of NZ leading graffiti artists but also supplying safe, reliable vehicles loaded with fully equipped kitchens any many other extra's.
Thank you
The Jolly Roger
Escape

Jeremy Wright's avatar

Jeremy Wright

United Kingdom

Ranking: 9/10

As a retired couple we are probably not the typical Escape customers, but we spent a month touring South Island in April and had a great time. The Escape van did well - no issues and 100% reliable and comfortable. The facilities are very basic but functional. All the Escape vans are all unique which is a nice individual touch - we had Boat Builder which we renamed "Ruddy Duck".

Reviewed over 1 year ago

Escape Campervan Rentals responds:

Hi Jeremy
"Ruddy Duck" may stick...i like it.
Jeremy it is interesting, we have a variety of age choosing to use Escape and most of the 30,000 hires would agree with your comments.
Thank you
Jolly Roger

will.i.am's avatar

will.i.am

Ranking: 8/10

Escape Campervan Rentals. Great company to work with. Check in process was clear. Fun to drive on the left side of the road. Tips: check all elements for repair before sending out, warn people about the stupid sandflys,

Reviewed over 1 year ago

Escape Campervan Rentals responds:

Haha..yes the sand fly's on the Westcoast of the South Island are infamous due to the rainfall which also gives us the stunning untamed natural wilderness of rivers and rainforests. I am not too sure on your comment of checking all elements for repair prior to sending out is regarding, but all vehicles prior to being hired go through a thorough 70 point checklist taking in mechanical, electrical, interior, tyres plus more.Pleased you had fun and i am sure many great memories.
Cheers
Jolly Roger
Escape.