Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kahu Kayaks.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kahu Kayaks
Valid Reviews
224 Valid Reviews
The Kahu Kayaks experience has a total of 225 reviews. There are 224 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 224 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 113 |
|
50% |
| 9/10 | 62 |
|
28% |
| 8/10 | 36 |
|
16% |
| 7/10 | 9 |
|
4% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.96% Average
The raw data average (mean) for all the Kahu Kayaks valid reviews is 91.96% and is based on 224 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
174 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 224 valid reviews, the experience has 174 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 174 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 74 |
|
43% |
| 9/10 | 55 |
|
32% |
| 8/10 | 33 |
|
19% |
| 7/10 | 8 |
|
5% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.57% Average
The raw data average (mean) for all the Kahu Kayaks face-to-face reviews is 90.57% and is based on 174 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.83%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rozemarijn van der Veen | 10/10 | 137 days | 100% |
| Kara | 10/10 | 1539 days | 9% |
| Seaghan & Dune | 10/10 | 1629 days | 7% |
| Pat Burns | 10/10 | 2666 days | 3% |
| Sabine Gauss | 9/10 | 3389 days | 2% |
| Rashi Birla | 10/10 | 3409 days | 2% |
| Alex Patteron | 10/10 | 3449 days | 2% |
| Marcel Felder | 10/10 | 3485 days | 1% |
| Tom Rogers | 8/10 | 3488 days | 1% |
| Olde Vogel | 8/10 | 3488 days | 1% |
| Lieke vol Velde | 9/10 | 3488 days | 1% |
| Katharina | 8/10 | 3493 days | 1% |
| Eurard Achille | 8/10 | 3501 days | 1% |
| Nickolas Jonkergouw | 9/10 | 3517 days | 1% |
| Miriam Gamble | 9/10 | 3532 days | 1% |
| Michelle O'Regen | 10/10 | 3729 days | 1% |
| Dahlia Ahmed | 9/10 | 3752 days | 1% |
| Lee Sandberg | 10/10 | 3779 days | 1% |
| Tina Rust | 10/10 | 3780 days | 1% |
| Alice and James | 7/10 | 3798 days | 1% |
| Chloe Guerillot | 6/10 | 3803 days | 1% |
| Christopher Rotsch | 8/10 | 3837 days | 1% |
| Tarillon Family | 7/10 | 4117 days | 0% |
| Charles Aubry | 9/10 | 4149 days | 0% |
| Arvid Hellquist | 9/10 | 4159 days | 0% |
| Damaris Mayer | 8/10 | 4166 days | 0% |
| David and Stephan | 10/10 | 4196 days | 0% |
| Devan Sheppard | 9/10 | 4214 days | 0% |
| Christina | 7/10 | 4474 days | 1% |
| Kathrin Lerch | 10/10 | 4474 days | 1% |
| Erik Nestlez | 10/10 | 4475 days | 1% |
| Nina Helmling | 8/10 | 4490 days | 1% |
| Steffen | 9/10 | 4490 days | 1% |
| Barbara | 10/10 | 4504 days | 1% |
| Marinette | 8/10 | 4504 days | 1% |
| Luca Scheuemeier | 10/10 | 4504 days | 1% |
| Kristina | 8/10 | 4535 days | 1% |
| Volker | 8/10 | 4535 days | 1% |
| jonas meier | 9/10 | 4556 days | 1% |
| Romina Bolz | 8/10 | 4556 days | 1% |
| Paul Balfour | 8/10 | 4561 days | 1% |
| Eric and Nienke | 9/10 | 4582 days | 1% |
| Julie Hatch | 10/10 | 4643 days | 1% |
| Rampon | 9/10 | 4844 days | 1% |
| Debiesse | 10/10 | 4845 days | 1% |
| Hendrik Rother | 10/10 | 4848 days | 1% |
| Claire | 8/10 | 4857 days | 1% |
| Jana Simcikova | 10/10 | 4859 days | 1% |
| Fabian Koitka | 9/10 | 4877 days | 1% |
| Michal Maly | 8/10 | 4883 days | 1% |
| JohnHyde | 10/10 | 4916 days | 1% |
| Aurelie Morin | 7/10 | 4938 days | 1% |
| Natalie Nubler | 10/10 | 4939 days | 1% |
| Anne Sutkowi | 7/10 | 4947 days | 1% |
| Sasha and Sandra Bonavia | 9/10 | 4947 days | 1% |
| Erik Funk | 9/10 | 4954 days | 1% |
| Harald Prinz | 8/10 | 4958 days | 1% |
| James Darren Tennant | 10/10 | 4959 days | 1% |
| scoopy | 10/10 | 5191 days | 1% |
| Goran Backlund | 9/10 | 5207 days | 1% |
| Tinne Cis | 6/10 | 5219 days | 1% |
| Richard and Janet | 10/10 | 5225 days | 1% |
| Michael Jefferies | 10/10 | 5225 days | 1% |
| Harald | 10/10 | 5231 days | 1% |
| Anne King | 9/10 | 5231 days | 1% |
| Matt Kelley | 9/10 | 5231 days | 1% |
| Lotte Zwail | 9/10 | 5231 days | 1% |
| Hannah Bean | 8/10 | 5233 days | 1% |
| Mike & Jennie | 9/10 | 5233 days | 1% |
| Mike & Mandy | 8/10 | 5233 days | 1% |
| pamr | 8/10 | 5235 days | 1% |
| Villa | 9/10 | 5236 days | 1% |
| Richard Spandonk | 8/10 | 5239 days | 1% |
| Franziska & Katrin | 10/10 | 5243 days | 1% |
| Clemens | 10/10 | 5244 days | 1% |
| Devon Urlacher | 8/10 | 5245 days | 1% |
| Thomas Krause | 8/10 | 5245 days | 1% |
| Lilja Bjork Hermannsdottir | 7/10 | 5250 days | 1% |
| Remy van Heugten | 8/10 | 5250 days | 1% |
| Keith_W | 10/10 | 5251 days | 1% |
| Annika | 10/10 | 5251 days | 1% |
| ToGy | 8/10 | 5251 days | 1% |
| Alfred & Henrike | 10/10 | 5276 days | 1% |
| Barbsldh | 10/10 | 5282 days | 1% |
| Deirdre Hayes | 8/10 | 5319 days | 1% |
| Cornelia & Josef | 9/10 | 5325 days | 1% |
| Fran & Roger | 10/10 | 5330 days | 1% |
| Mark Bakker | 8/10 | 5330 days | 1% |
| Gert | 9/10 | 5343 days | 1% |
| katel86 | 10/10 | 5404 days | 1% |
| Martin Potter | 9/10 | 5555 days | 1% |
| Anezka Hlavacova | 9/10 | 5571 days | 1% |
| Dave Jones | 9/10 | 5572 days | 1% |
| Rolf | 8/10 | 5579 days | 1% |
| Wouter Moui | 9/10 | 5580 days | 1% |
| Canada | 10/10 | 5580 days | 1% |
| Michael Long | 10/10 | 5581 days | 1% |
| Beat & Connie | 10/10 | 5582 days | 1% |
| Jacob Nube | 9/10 | 5584 days | 1% |
| Andy Cameron-Daniels | 10/10 | 5586 days | 1% |
| khs | 9/10 | 5588 days | 1% |
| Ann Parry | 10/10 | 5592 days | 1% |
| Adam Hayley | 7/10 | 5600 days | 1% |
| Katie Nicol | 10/10 | 5601 days | 1% |
| Darren Bruestle | 9/10 | 5603 days | 1% |
| Tom | 9/10 | 5606 days | 1% |
| Russell Stevens | 8/10 | 5606 days | 1% |
| Philipp Rau | 9/10 | 5607 days | 1% |
| Luc Marchand | 10/10 | 5608 days | 1% |
| Julia | 10/10 | 5608 days | 1% |
| Leslie Aldridge | 10/10 | 5609 days | 1% |
| Jorgen vahl Rasmussen | 9/10 | 5609 days | 1% |
| pjfranke | 10/10 | 5616 days | 1% |
| Beate Godsk | 9/10 | 5616 days | 1% |
| Bunthorne | 10/10 | 5647 days | 1% |
| emthekiwi | 10/10 | 5739 days | 1% |
| Demmers | 10/10 | 5831 days | 1% |
| Phineas Smith-Fox | 9/10 | 5889 days | 1% |
| wilsoneng | 10/10 | 5922 days | 1% |
| Maria | 9/10 | 5922 days | 1% |
| Tim Smith | 10/10 | 5944 days | 1% |
| BenH | 10/10 | 5953 days | 1% |
| Flora | 10/10 | 5955 days | 1% |
| Vera Van Schie | 10/10 | 5961 days | 1% |
| Thomas K | 9/10 | 5962 days | 1% |
| Jannievan Osnabrugge | 10/10 | 5963 days | 1% |
| Helen B | 9/10 | 5963 days | 1% |
| Ferth | 10/10 | 5967 days | 1% |
| Roos | 9/10 | 5967 days | 1% |
| Klass | 9/10 | 5967 days | 1% |
| Hannah Clark | 10/10 | 5974 days | 1% |
| Ingrid Overes | 10/10 | 5980 days | 1% |
| Tracey Buschl | 10/10 | 5981 days | 1% |
| Mitchell Mapletree | 10/10 | 5997 days | 1% |
| Maki | 10/10 | 6012 days | 1% |
| nigelwaterhouse | 9/10 | 6012 days | 1% |
| Ed | 10/10 | 6012 days | 1% |
| Dogmatix | 10/10 | 6012 days | 1% |
| sophiep | 9/10 | 6027 days | 1% |
| biene | 10/10 | 6027 days | 1% |
| Susann Koschmeider | 10/10 | 6047 days | 1% |
| Karen Raven | 8/10 | 6050 days | 1% |
| Eimear Doyle | 10/10 | 6055 days | 1% |
| Ton Buil | 9/10 | 6055 days | 1% |
| amzbellz | 10/10 | 6104 days | 1% |
| Kurt Smudzinski | 10/10 | 6134 days | 1% |
| bertel | 10/10 | 6170 days | 1% |
| desl | 10/10 | 6287 days | 1% |
| martinat | 10/10 | 6287 days | 1% |
| Van Lent | 8/10 | 6288 days | 1% |
| S Schlesinger | 10/10 | 6291 days | 1% |
| Andrew Smith | 9/10 | 6293 days | 1% |
| BevanLisa | 9/10 | 6304 days | 1% |
| Barry Smith | 9/10 | 6307 days | 1% |
| Mia | 10/10 | 6308 days | 1% |
| Soeren Rasmussen | 10/10 | 6309 days | 1% |
| eatc | 10/10 | 6318 days | 1% |
| A | 9/10 | 6318 days | 1% |
| Charles | 8/10 | 6319 days | 1% |
| Dalibor | 10/10 | 6321 days | 1% |
| ChristopherD | 8/10 | 6321 days | 1% |
| CarolB | 10/10 | 6321 days | 1% |
| Emma Louise | 9/10 | 6330 days | 1% |
| Christina | 8/10 | 6335 days | 1% |
| Rachel | 10/10 | 6336 days | 1% |
| AlastairP | 10/10 | 6344 days | 1% |
| mike smith | 10/10 | 6344 days | 1% |
| Caroline | 9/10 | 6344 days | 1% |
| Busson | 8/10 | 6349 days | 1% |
| Hans | 7/10 | 6351 days | 1% |
| Nicole | 10/10 | 6351 days | 1% |
| Tanja | 10/10 | 6351 days | 1% |
| Dianne | 9/10 | 6355 days | 1% |
| LeaM | 9/10 | 6357 days | 1% |
| AndreM | 10/10 | 6357 days | 1% |
| JohannesE | 7/10 | 6357 days | 1% |
| Bernd | 10/10 | 6357 days | 1% |
| KTinga | 9/10 | 6358 days | 1% |
| Lucas | 10/10 | 6359 days | 1% |
| Josefine | 10/10 | 6359 days | 1% |
| alex | 10/10 | 6359 days | 1% |
| Richard Rodd | 10/10 | 6365 days | 1% |
| rar | 10/10 | 6365 days | 1% |
| Melanie | 10/10 | 6367 days | 1% |
| Katherine | 10/10 | 6391 days | 1% |
| Claire | 9/10 | 6399 days | 1% |
| Tim | 10/10 | 6407 days | 1% |
| Maureen | 10/10 | 6407 days | 1% |
| lming60 | 10/10 | 6412 days | 1% |
| peter_lowles | 10/10 | 6417 days | 1% |
| mike brett | 8/10 | 6421 days | 1% |
| RhysandSteffi | 10/10 | 6437 days | 1% |
| Paula Semmens | 9/10 | 6445 days | 1% |
| StephR | 10/10 | 6446 days | 1% |
| Rudolf Meredith | 10/10 | 6447 days | 1% |
| Max | 9/10 | 6522 days | 1% |
| Rhea | 9/10 | 6595 days | 1% |
| annemarie_and_markus | 10/10 | 6638 days | 1% |
| charlotte | 9/10 | 6659 days | 1% |
| jahirst | 10/10 | 6669 days | 1% |
| Liz | 9/10 | 6670 days | 1% |
| Barnie | 10/10 | 6673 days | 1% |
| Christine | 10/10 | 6673 days | 1% |
| Kolacny | 10/10 | 6673 days | 1% |
| Mie Toft Pedersen | 9/10 | 6683 days | 1% |
| Emily Houston | 10/10 | 6684 days | 1% |
| Dirk | 10/10 | 6686 days | 1% |
| Ian Ridgeway | 10/10 | 6688 days | 1% |
| Loodle | 9/10 | 6698 days | 1% |
| Zurcher Marco | 3/10 | 6714 days | 0% |
| Anna | 10/10 | 6727 days | 1% |
| Hugh McCarthy | 6/10 | 6734 days | 1% |
| Tony and Ken | 10/10 | 6734 days | 1% |
| Anneli | 8/10 | 6735 days | 1% |
| holly parker | 10/10 | 6745 days | 1% |
| Vince | 10/10 | 6754 days | 1% |
| Lena | 10/10 | 6765 days | 1% |
| Carolr | 9/10 | 6776 days | 1% |
| MarkReid | 10/10 | 6977 days | 1% |
| Hazel | 9/10 | 7011 days | 1% |
| Magnus | 8/10 | 7017 days | 1% |
| Katie | 10/10 | 7020 days | 1% |
| Heather | 10/10 | 7024 days | 1% |
| Jacob Mille | 10/10 | 7031 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kahu Kayaks experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.62% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 117 days. However the Kahu Kayaks experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kahu Kayaks experience has been adjusted for 57 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 54 | -0.59% |
| 55 | -0.60% |
| 56 | -0.61% |
| 57 | -0.62% |
| 58 | -0.63% |
| 59 | -0.64% |
| 60 | -0.65% |
| … | … |
Balancing Adjustment
0.51% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.