G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Western Springs Spot.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Western Springs Spot
Valid Reviews
82 Valid Reviews
The Western Springs Spot experience has a total of 83 reviews. There are 82 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 82 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 77 |
|
94% |
| 9/10 | 5 |
|
6% |
| 8/10 | 0 |
|
0% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
99.39% Average
The raw data average (mean) for all the Western Springs Spot valid reviews is 99.39% and is based on 82 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
99.36%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Tanya Schipp | 10/10 | 110 days | 100% |
| Ciara | 10/10 | 140 days | 100% |
| Connell | 10/10 | 140 days | 100% |
| Daliah El Kady | 10/10 | 171 days | 99% |
| Thaïs Van Burm | 10/10 | 171 days | 99% |
| Nadine Lutherborrow | 10/10 | 171 days | 99% |
| Ronja Reichenbacher | 10/10 | 199 days | 98% |
| Theo Martial | 10/10 | 199 days | 98% |
| Rose Boogaard | 10/10 | 199 days | 98% |
| Ann-Kristin Walek | 10/10 | 230 days | 98% |
| Henrike Grotsch | 10/10 | 261 days | 97% |
| Johann Münkner | 10/10 | 261 days | 97% |
| Claude Prigent | 10/10 | 322 days | 94% |
| Beccy | 9/10 | 322 days | 94% |
| Caleb | 10/10 | 322 days | 94% |
| Angèle Aveline | 10/10 | 322 days | 94% |
| Liss | 10/10 | 352 days | 93% |
| Carola Toppe | 10/10 | 444 days | 89% |
| Reinhild | 10/10 | 505 days | 85% |
| Jade Dufour | 9/10 | 505 days | 84% |
| Hubert Skudlik | 10/10 | 505 days | 85% |
| Lynn Dumoulin | 10/10 | 505 days | 85% |
| Michael Szott | 9/10 | 536 days | 83% |
| Mady Roosen | 10/10 | 564 days | 82% |
| Kerstin Wilmans | 10/10 | 564 days | 82% |
| OB | 10/10 | 564 days | 82% |
| Julie | 10/10 | 564 days | 82% |
| Di Sloan | 10/10 | 564 days | 82% |
| Jamie.wills@yahoo.co.uk | 10/10 | 564 days | 82% |
| David Weyel | 10/10 | 564 days | 82% |
| Holly | 10/10 | 595 days | 79% |
| Günter Handler | 10/10 | 595 days | 79% |
| Francois Petit | 10/10 | 595 days | 79% |
| Ruth Bosustow | 10/10 | 595 days | 79% |
| Emily | 10/10 | 595 days | 79% |
| Elisabeth Schraml | 10/10 | 595 days | 79% |
| Marta | 10/10 | 626 days | 77% |
| Jonathan Nelson | 10/10 | 626 days | 77% |
| Henry | 10/10 | 626 days | 77% |
| Verena Schöser | 10/10 | 626 days | 77% |
| Boy | 10/10 | 656 days | 75% |
| Karl-Friedrich Haenel | 10/10 | 656 days | 75% |
| Alice | 10/10 | 656 days | 75% |
| Hanna | 10/10 | 656 days | 75% |
| Matthias | 10/10 | 656 days | 75% |
| Stacey O | 10/10 | 717 days | 70% |
| Eva Holliwell | 10/10 | 748 days | 67% |
| Wouter | 9/10 | 748 days | 66% |
| Twinnz | 10/10 | 809 days | 61% |
| Rejane Noel | 10/10 | 809 days | 61% |
| Kornel Tornyos | 10/10 | 840 days | 58% |
| Florencia | 10/10 | 840 days | 58% |
| Tom Williams | 10/10 | 840 days | 58% |
| Barnabas Csoka | 10/10 | 840 days | 58% |
| Jelco | 10/10 | 870 days | 55% |
| Ondrej Visa | 10/10 | 870 days | 55% |
| TJ | 10/10 | 870 days | 55% |
| Caron | 10/10 | 901 days | 52% |
| Tristan Temme | 10/10 | 901 days | 52% |
| Niels | 10/10 | 901 days | 52% |
| Conny | 10/10 | 901 days | 52% |
| Alexander Kaulartz | 10/10 | 901 days | 52% |
| Andreas Meyer | 10/10 | 901 days | 52% |
| Franz Kestler | 10/10 | 901 days | 52% |
| Simone | 10/10 | 930 days | 49% |
| Lonneke van Westenbrugge | 10/10 | 930 days | 49% |
| Sarah Mongbo | 10/10 | 930 days | 49% |
| Matt | 10/10 | 1022 days | 39% |
| Joe | 10/10 | 1053 days | 36% |
| Lot | 9/10 | 1053 days | 36% |
| Landon Brown | 10/10 | 1053 days | 36% |
| Nolwenn | 10/10 | 1053 days | 36% |
| Sean | 10/10 | 1053 days | 36% |
| Sharon Hao | 10/10 | 1053 days | 36% |
| Eva-Marie | 10/10 | 1053 days | 36% |
| Léa Le Coquil | 10/10 | 1083 days | 34% |
| Angela Laloli | 10/10 | 1083 days | 34% |
| Bevan Haswell | 10/10 | 1083 days | 34% |
| Lisa | 10/10 | 1083 days | 34% |
| Mark | 10/10 | 1114 days | 31% |
| Euge y Luz | 10/10 | 1145 days | 28% |
| April REN | 10/10 | 2056 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Western Springs Spot experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.23% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 110 days. However the Western Springs Spot experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Western Springs Spot experience has been adjusted for 104 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 101 | -1.19% |
| 102 | -1.21% |
| 103 | -1.22% |
| 104 | -1.23% |
| 105 | -1.24% |
| 106 | -1.25% |
| 107 | -1.26% |
| … | … |
Balancing Adjustment
0.16% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
98%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.