Ranking Score Explained

Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Western Springs Spot.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Western Springs Spot

Valid Reviews

52 Valid Reviews

The Western Springs Spot experience has a total of 54 reviews. There are 52 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 52 valid reviews:

Rating Count Percentage
10/10 50
96%
9/10 2
4%
8/10 0
0%
7/10 0
0%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

99.62% Average

The raw data average (mean) for all the Western Springs Spot valid reviews is 99.62% and is based on 52 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Weighted Average

99.63%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Mady Roosen 10/10 14 days 100%
Holly 10/10 45 days 99%
Günter Handler 10/10 45 days 99%
Francois Petit 10/10 45 days 99%
Ruth Bosustow 10/10 45 days 99%
Emily 10/10 45 days 99%
Elisabeth Schraml 10/10 45 days 99%
Marta 10/10 76 days 98%
Jonathan Nelson 10/10 76 days 98%
Henry 10/10 76 days 98%
Verena Schöser 10/10 76 days 98%
Boy 10/10 106 days 97%
Karl-Friedrich Haenel 10/10 106 days 97%
Alice 10/10 106 days 97%
Hanna 10/10 106 days 97%
Matthias 10/10 106 days 97%
Stacey O 10/10 167 days 92%
Eva Holliwell 10/10 198 days 89%
Wouter 9/10 198 days 84%
Twinnz 10/10 259 days 81%
Rejane Noel 10/10 259 days 81%
Kornel Tornyos 10/10 290 days 76%
Florencia 10/10 290 days 76%
Tom Williams 10/10 290 days 76%
Barnabas Csoka 10/10 290 days 76%
Jelco 10/10 320 days 71%
Ondrej Visa 10/10 320 days 71%
TJ 10/10 320 days 71%
Caron 10/10 351 days 65%
Tristan Temme 10/10 351 days 65%
Niels 10/10 351 days 65%
Conny 10/10 351 days 65%
Alexander Kaulartz 10/10 351 days 65%
Andreas Meyer 10/10 351 days 65%
Franz Kestler 10/10 351 days 65%
Simone 10/10 380 days 59%
Lonneke van Westenbrugge 10/10 380 days 59%
Sarah Mongbo 10/10 380 days 59%
Matt 10/10 472 days 37%
Joe 10/10 503 days 29%
Lot 9/10 503 days 24%
Landon Brown 10/10 503 days 29%
Nolwenn 10/10 503 days 29%
Sean 10/10 503 days 29%
Sharon Hao 10/10 503 days 29%
Eva-Marie 10/10 503 days 29%
Léa Le Coquil 10/10 533 days 20%
Angela Laloli 10/10 533 days 20%
Bevan Haswell 10/10 533 days 20%
Lisa 10/10 533 days 20%
Mark 10/10 564 days 10%
Euge y Luz 10/10 595 days 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Western Springs Spot experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.21% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 52 days. However the Western Springs Spot experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Western Springs Spot experience has been adjusted for 10 days. Adjustments are according to the following table.

Days Adjustment
7 -0.15%
8 -0.17%
9 -0.19%
10 -0.21%
11 -0.23%
12 -0.25%
13 -0.27%

Balancing Adjustment

0.05% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

99%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.