Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs Thermal Pools & Spa.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs Thermal Pools & Spa
Valid Reviews
286 Valid Reviews
The Hanmer Springs Thermal Pools & Spa experience has a total of 287 reviews. There are 286 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 286 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
14% |
| 9/10 | 59 |
|
21% |
| 8/10 | 89 |
|
31% |
| 7/10 | 42 |
|
15% |
| 6/10 | 26 |
|
9% |
| 5/10 | 17 |
|
6% |
| 4/10 | 6 |
|
2% |
| 3/10 | 3 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 2 |
|
1% |
77.52% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa valid reviews is 77.52% and is based on 286 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
255 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 286 valid reviews, the experience has 255 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 255 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 53 |
|
21% |
| 8/10 | 84 |
|
33% |
| 7/10 | 40 |
|
16% |
| 6/10 | 22 |
|
9% |
| 5/10 | 14 |
|
5% |
| 4/10 | 5 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
77.73% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa face-to-face reviews is 77.73% and is based on 255 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.35%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Holm | 8/10 | 3109 days | 100% |
| Wendy | 8/10 | 3392 days | 75% |
| Andi Teuber | 4/10 | 3402 days | 46% |
| Chloe Olsen | 8/10 | 3405 days | 74% |
| Jodi Halligan | 7/10 | 3408 days | 70% |
| Bernd Giermann | 9/10 | 3409 days | 75% |
| Bree Shaw | 8/10 | 3445 days | 71% |
| Romana Novotna | 9/10 | 3448 days | 71% |
| Lukas Trewel | 8/10 | 3473 days | 68% |
| Lena | 5/10 | 3481 days | 50% |
| Laura Leoekloek | 9/10 | 3481 days | 68% |
| Maire O'Grady | 8/10 | 3486 days | 67% |
| Claudia Klinge | 9/10 | 3488 days | 68% |
| Claire | 9/10 | 3495 days | 67% |
| Chris | 9/10 | 3509 days | 66% |
| Gavin Moffatt | 8/10 | 3700 days | 49% |
| Constantin Goldberg | 7/10 | 3706 days | 45% |
| Radim Halasz | 10/10 | 3719 days | 48% |
| Katerina Vobecka | 9/10 | 3719 days | 47% |
| Andre | 8/10 | 3727 days | 46% |
| Marco | 8/10 | 3732 days | 46% |
| Angharad Lloyd | 7/10 | 3736 days | 43% |
| Andrea Tabaka | 10/10 | 3741 days | 46% |
| Martina | 7/10 | 3761 days | 40% |
| Ivan Dupont | 10/10 | 3765 days | 44% |
| Lars Schuett | 8/10 | 3766 days | 43% |
| Lazarela | 10/10 | 3770 days | 43% |
| Sabine | 8/10 | 3798 days | 40% |
| Guilaine Durieux | 8/10 | 3799 days | 40% |
| Madita and Lisann | 7/10 | 3799 days | 37% |
| Brooklyn | 7/10 | 3830 days | 35% |
| Katie | 8/10 | 4058 days | 17% |
| Rachel S | 10/10 | 4058 days | 18% |
| Danica Vrsaljko | 9/10 | 4076 days | 16% |
| Markus Johannes | 8/10 | 4076 days | 16% |
| Leonie Jennings | 9/10 | 4123 days | 12% |
| Brynn Ostvik | 7/10 | 4137 days | 9% |
| Kane F | 6/10 | 4240 days | 0% |
| Stefanie | 8/10 | 4423 days | 34% |
| Jan-Peter Stripp | 8/10 | 4423 days | 34% |
| Stina Hultberg | 5/10 | 4459 days | 24% |
| Linus Larsson | 6/10 | 4461 days | 28% |
| Davina Teo | 8/10 | 4490 days | 34% |
| Nigel | 10/10 | 4490 days | 35% |
| Henry Thiel | 4/10 | 4495 days | 19% |
| Christina Habranke | 7/10 | 4495 days | 32% |
| Claire Lieval | 9/10 | 4502 days | 34% |
| Aurora Garcia | 9/10 | 4504 days | 34% |
| Ruben Garcia Raiuiro | 10/10 | 4504 days | 35% |
| Sarah Strong | 8/10 | 4507 days | 34% |
| Susser | 10/10 | 4507 days | 35% |
| Trish Saunders | 8/10 | 4507 days | 34% |
| Patrick | 7/10 | 4514 days | 32% |
| Emma | 8/10 | 4514 days | 34% |
| Steve Kaminski | 10/10 | 4516 days | 35% |
| Monique Browne | 10/10 | 4516 days | 35% |
| Steve Warren | 9/10 | 4606 days | 34% |
| hendrik king | 10/10 | 4728 days | 35% |
| Stefan | 7/10 | 4805 days | 32% |
| Bettina Fluhrer | 8/10 | 4805 days | 34% |
| Marie | 9/10 | 4805 days | 34% |
| Michael Nolan | 10/10 | 4820 days | 35% |
| Sharyn Crosby | 10/10 | 4820 days | 35% |
| Kevin Tranter | 7/10 | 4827 days | 32% |
| Guillot | 6/10 | 4827 days | 28% |
| Daniel Jezak | 9/10 | 4830 days | 34% |
| Enna Keet | 8/10 | 4832 days | 34% |
| Mathieu Brias | 9/10 | 4866 days | 34% |
| Lis Bon | 9/10 | 4879 days | 34% |
| Ingeborg Ruysscher | 10/10 | 4879 days | 35% |
| Sue Kieseker | 9/10 | 4895 days | 34% |
| Jason | 8/10 | 4897 days | 34% |
| Stefan and Brigit and Janek | 10/10 | 4902 days | 35% |
| Jackie and Brian | 8/10 | 4902 days | 34% |
| gareth williams | 5/10 | 5001 days | 24% |
| sandytemp22 | 10/10 | 5154 days | 35% |
| Sander Heike | 8/10 | 5157 days | 34% |
| Vlutters | 7/10 | 5190 days | 32% |
| Brasier | 8/10 | 5191 days | 34% |
| Josef | 8/10 | 5195 days | 34% |
| Bottoms | 9/10 | 5195 days | 34% |
| Cole | 9/10 | 5196 days | 34% |
| John & Ray Calder | 6/10 | 5197 days | 28% |
| D Collier | 10/10 | 5198 days | 35% |
| Gerrit & Martina | 9/10 | 5199 days | 34% |
| Marco Scheiber | 6/10 | 5208 days | 28% |
| Andy & Lynnie Nevin | 7/10 | 5208 days | 32% |
| Kurt & Noemi Buhler | 9/10 | 5209 days | 34% |
| Jessica Lane | 8/10 | 5211 days | 34% |
| Dave McLeish | 8/10 | 5212 days | 34% |
| Johan | 9/10 | 5212 days | 34% |
| Katie K | 7/10 | 5223 days | 32% |
| Sally Rawson | 8/10 | 5225 days | 34% |
| Fred Saunders | 10/10 | 5240 days | 35% |
| JEB | 7/10 | 5245 days | 32% |
| Rene Rypkema | 8/10 | 5259 days | 34% |
| Kai | 10/10 | 5282 days | 35% |
| Steve Eley | 9/10 | 5285 days | 34% |
| Anna Bret | 6/10 | 5285 days | 28% |
| Jaime Castells | 6/10 | 5285 days | 28% |
| John & Vicki | 8/10 | 5292 days | 34% |
| Sue | 9/10 | 5292 days | 34% |
| kirribilliangel | 3/10 | 5398 days | 14% |
| Stephen Hunt | 7/10 | 5516 days | 32% |
| Edward Marhi | 9/10 | 5517 days | 34% |
| Weez18 | 6/10 | 5520 days | 28% |
| Brian & Di | 9/10 | 5533 days | 34% |
| Kendall | 9/10 | 5534 days | 34% |
| Ilse & Thys | 7/10 | 5534 days | 32% |
| Gronewold Harm-Dierchs | 10/10 | 5535 days | 35% |
| Richard Gallichan | 5/10 | 5538 days | 24% |
| Pfleidere | 8/10 | 5538 days | 34% |
| Wayne Forrow | 8/10 | 5541 days | 34% |
| Janey Chamberlain | 9/10 | 5542 days | 34% |
| Keely & Mark Haynes | 7/10 | 5544 days | 32% |
| Svea Sauter | 9/10 | 5544 days | 34% |
| Chris & Anne Pearson | 7/10 | 5545 days | 32% |
| Jeff and Carey Brown | 10/10 | 5550 days | 35% |
| Katie Mitchell | 10/10 | 5551 days | 35% |
| Gert Vogelaers | 7/10 | 5554 days | 32% |
| Victoria Purver | 9/10 | 5554 days | 34% |
| Malin Emanuelsson | 4/10 | 5554 days | 19% |
| Steve Pearce | 8/10 | 5555 days | 34% |
| Hadleigh | 8/10 | 5556 days | 34% |
| Mark | 9/10 | 5558 days | 34% |
| Mark Irwin | 8/10 | 5562 days | 34% |
| Andrew van der Peet | 7/10 | 5563 days | 32% |
| Horton Fawkes | 10/10 | 5570 days | 35% |
| Jason Hernandez | 9/10 | 5572 days | 34% |
| D Hoekstra | 10/10 | 5574 days | 35% |
| Ellen Thompson | 6/10 | 5574 days | 28% |
| Bas Geerts | 9/10 | 5579 days | 34% |
| mercadezz | 5/10 | 5610 days | 24% |
| kristy | 9/10 | 5702 days | 34% |
| penz | 6/10 | 5794 days | 28% |
| Gunther | 10/10 | 5829 days | 35% |
| Angela | 9/10 | 5837 days | 34% |
| Stephan Imartina | 8/10 | 5851 days | 34% |
| Jane and Dave | 5/10 | 5852 days | 24% |
| June | 8/10 | 5885 days | 34% |
| Jesper Sch | 9/10 | 5898 days | 34% |
| barry_w_nz | 10/10 | 5917 days | 35% |
| Luisa | 10/10 | 5917 days | 35% |
| Dutertre Annaboue | 7/10 | 5917 days | 32% |
| Stanna | 8/10 | 5917 days | 34% |
| Zara Leyden | 10/10 | 5918 days | 35% |
| Colin Daniels | 8/10 | 5918 days | 34% |
| Ashley Arnold | 8/10 | 5920 days | 34% |
| Gary Haas | 9/10 | 5923 days | 34% |
| R Traber | 8/10 | 5923 days | 34% |
| Faurack | 8/10 | 5923 days | 34% |
| Helen B | 7/10 | 5926 days | 32% |
| Robert Trostle | 7/10 | 5929 days | 32% |
| Brenda Brelinski | 8/10 | 5938 days | 34% |
| Karin | 8/10 | 5940 days | 34% |
| Nadine Schaee | 7/10 | 5941 days | 32% |
| Carl Diehl | 3/10 | 5942 days | 14% |
| Keith Maplestone | 7/10 | 5943 days | 32% |
| Uwe Rieper | 9/10 | 5943 days | 34% |
| Marie Jack | 5/10 | 5943 days | 24% |
| Pete Hallam | 10/10 | 5943 days | 35% |
| nigelwaterhouse | 9/10 | 5944 days | 34% |
| W David R Thomas | 9/10 | 5949 days | 34% |
| Catherine Clavel | 10/10 | 5953 days | 35% |
| John Borneman | 10/10 | 5961 days | 35% |
| Ralf Genthe | 8/10 | 5961 days | 34% |
| Heino keyssler | 10/10 | 5964 days | 35% |
| Florian Knoepfel | 8/10 | 5964 days | 34% |
| Astrio Gregersen | 9/10 | 5973 days | 34% |
| stafanie_norman | 9/10 | 5990 days | 34% |
| warrenp | 5/10 | 5991 days | 24% |
| asselman | 6/10 | 5991 days | 28% |
| carmenk | 8/10 | 5992 days | 34% |
| Marons | 8/10 | 5995 days | 34% |
| Poole | 8/10 | 6008 days | 34% |
| Douglas Beresford | 8/10 | 6008 days | 34% |
| mdarras | 8/10 | 6010 days | 34% |
| Laura McDaniel | 8/10 | 6014 days | 34% |
| Ines O'Sullivan | 7/10 | 6014 days | 32% |
| Deede K | 6/10 | 6014 days | 28% |
| Philip Ryott | 9/10 | 6016 days | 34% |
| Dermot Bryne | 5/10 | 6029 days | 24% |
| Debs NZ | 4/10 | 6036 days | 19% |
| PatH | 8/10 | 6050 days | 34% |
| zoey1 | 7/10 | 6115 days | 32% |
| johanw | 9/10 | 6122 days | 34% |
| DustyLaptop | 7/10 | 6189 days | 32% |
| Conrad Duden | 1/10 | 6220 days | 8% |
| HelenPalmer | 8/10 | 6238 days | 34% |
| TraceyM | 8/10 | 6238 days | 34% |
| LizG | 9/10 | 6248 days | 34% |
| scottl | 8/10 | 6250 days | 34% |
| mikestep | 8/10 | 6250 days | 34% |
| stephen | 8/10 | 6251 days | 34% |
| Heide | 8/10 | 6253 days | 34% |
| Juergan | 6/10 | 6254 days | 28% |
| RichardA | 7/10 | 6257 days | 32% |
| CraigB | 7/10 | 6262 days | 32% |
| LauraN | 7/10 | 6267 days | 32% |
| Benzedi | 8/10 | 6268 days | 34% |
| Fred | 2/10 | 6273 days | 10% |
| Mary | 8/10 | 6274 days | 34% |
| RodW | 8/10 | 6284 days | 34% |
| PiaW | 6/10 | 6284 days | 28% |
| JoanneM | 9/10 | 6285 days | 34% |
| SebastianGermany1 | 8/10 | 6285 days | 34% |
| Paul | 6/10 | 6286 days | 28% |
| S | 6/10 | 6286 days | 28% |
| Frances | 6/10 | 6286 days | 28% |
| Katrina | 6/10 | 6286 days | 28% |
| Renee | 7/10 | 6290 days | 32% |
| Dyan Aitken | 6/10 | 6290 days | 28% |
| Jan | 9/10 | 6295 days | 34% |
| Carly | 5/10 | 6300 days | 24% |
| Dave | 8/10 | 6300 days | 34% |
| Franz | 10/10 | 6301 days | 35% |
| GingerPrince | 8/10 | 6308 days | 34% |
| Hans | 8/10 | 6314 days | 34% |
| Katarina | 8/10 | 6314 days | 34% |
| Michael | 9/10 | 6319 days | 34% |
| Rob | 9/10 | 6322 days | 34% |
| Vicky | 9/10 | 6322 days | 34% |
| Bernd | 6/10 | 6323 days | 28% |
| Helen | 8/10 | 6326 days | 34% |
| Jason | 7/10 | 6354 days | 32% |
| Groen | 8/10 | 6362 days | 34% |
| Lorna | 10/10 | 6413 days | 35% |
| Emilie | 10/10 | 6424 days | 35% |
| Paul | 7/10 | 6427 days | 32% |
| Donna | 7/10 | 6439 days | 32% |
| Vanessa | 7/10 | 6439 days | 32% |
| Louise | 9/10 | 6456 days | 34% |
| Mark Coffey | 8/10 | 6493 days | 34% |
| Bonny Doon | 6/10 | 6511 days | 28% |
| CollyBob | 8/10 | 6522 days | 34% |
| Ashlee Roberts | 10/10 | 6547 days | 35% |
| Toni Keown | 9/10 | 6605 days | 34% |
| David Wilson-Howarth | 8/10 | 6612 days | 34% |
| Lorraine Wallis | 5/10 | 6616 days | 24% |
| Chrysa Charitou | 8/10 | 6616 days | 34% |
| Teresa Wallis | 6/10 | 6616 days | 28% |
| Tom Ben | 8/10 | 6621 days | 34% |
| Rob Poels | 7/10 | 6627 days | 32% |
| Sabine Volley | 10/10 | 6633 days | 35% |
| Ria | 8/10 | 6637 days | 34% |
| Orla Hansen | 9/10 | 6642 days | 34% |
| Sanne | 10/10 | 6643 days | 35% |
| Volders | 5/10 | 6643 days | 24% |
| David Buckley | 9/10 | 6650 days | 34% |
| April | 8/10 | 6659 days | 34% |
| Stefanie | 7/10 | 6663 days | 32% |
| Bex | 5/10 | 6677 days | 24% |
| Jann Anderssen | 10/10 | 6690 days | 35% |
| Tim | 5/10 | 6690 days | 24% |
| Chris Gedda | 9/10 | 6724 days | 34% |
| caroline | 8/10 | 6735 days | 34% |
| Pete | 7/10 | 6739 days | 32% |
| Killerblow | 8/10 | 6747 days | 34% |
| ranker_43 | 9/10 | 6852 days | 34% |
| Jo | 10/10 | 6852 days | 35% |
| Andy Chapman | 6/10 | 6852 days | 28% |
| Lauren | 8/10 | 6957 days | 34% |
| Jackie | 6/10 | 6957 days | 28% |
| Alan | 9/10 | 6961 days | 34% |
| Billie | 2/10 | 6962 days | 10% |
| Nick | 4/10 | 6962 days | 19% |
| Sebastian | 7/10 | 6968 days | 32% |
| Hanneke | 8/10 | 6978 days | 34% |
| Magnus | 4/10 | 6980 days | 19% |
| Erika | 5/10 | 6980 days | 24% |
| Stevenson | 8/10 | 6985 days | 34% |
| Raul | 6/10 | 6985 days | 28% |
| Heather | 8/10 | 6987 days | 34% |
| Pam Rose | 9/10 | 6990 days | 34% |
| Renee | 7/10 | 6990 days | 32% |
| Fenke | 8/10 | 6992 days | 34% |
| Gay Ramsay | 8/10 | 7004 days | 34% |
| Drew Forrest | 3/10 | 7004 days | 14% |
| John Beirne | 8/10 | 7004 days | 34% |
| Jess | 8/10 | 7004 days | 34% |
| Mary | 5/10 | 7015 days | 24% |
| Mitch | 1/10 | 7015 days | 8% |
| Herman&Ineke | 9/10 | 7019 days | 34% |
| Jensen | 5/10 | 7020 days | 24% |
| Colin | 6/10 | 7024 days | 28% |
| Thea | 8/10 | 7028 days | 34% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs Thermal Pools & Spa experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.87% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 88 days. However the Hanmer Springs Thermal Pools & Spa experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs Thermal Pools & Spa experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.82% |
| 198 | -2.84% |
| 199 | -2.85% |
| 200 | -2.87% |
| 201 | -2.88% |
| 202 | -2.90% |
| 203 | -2.91% |
| … | … |
Balancing Adjustment
4.10% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.