Full transparency. Nick and I, owners of Rankers, are also owners of Sunrise Holidays. Have a look at our google reviews for a separate verification. We’re financially invested in our own small fleet of Sunrise Freedom Campers, otherwise we book other campers on behalf. We then add our 1 to 1 personalised service. This gives you direct access to a small local team with 20 years experience in the Campervan trade, 1 to 1 itinerary creation, additional safety back up and access to our 1 to 1 On Road WhatsApp service.

Frequently Asked Questions

• What is the review checking process and policy?

  All online reviews are linked to an authorised email address.

  Reviewers can’t be anonymous.

  If an operator has an issue, then the review is suspended within 24 hours. Then…

  Rankers collects more information from operator (if required). Our focus is on un-factual information rather than opinion.

  Rankers then contacts the reviewer and requests validation on the issues of fact brought forward by the operator:

  • If the reviewer fails to get back in touch, the review stays suspended
  • If incorrect facts brought up by the operator can’t be validated by the reviewer, the review stays suspended (see note below)
  • If facts are validated by the reviewer, the review goes live again

  Fact vs opinion - amendments:

  • A small inconsistency of fact that isn’t the core reason of issue (eg states a rental for 19 days instead of 20) then the review can be amended.
  • An accumulation of minor incorrect facts means the review stays suspended.
  • An incorrect fact that relates a reasonable part of the reviews’ value, then the review stays suspended.

  Rankers then makes the final assessment.

  Reviews that include potential criminal reference are suspended.

  Reviews that include slander or bad language - minor reference, can be amended, or if major then the entire review is removed.

  Personal references that are irrelevant to the providing of the service - eg fat, small etc... - Minor reference, can be amended, or if major then the entire review is removed.

  Once a deposit has been paid - a contract is formed and a review can be placed.

  Queries about a review by one company against another company. Goes to Rankers for final assessment.

  Unusual circumstance clause. Goes to Rankers for final assessment.

  Rankers is neither for the traveller or for the operator - the merit of the details are purely based upon the merit of the facts.