Reviews and travel ratings on Omega Rental Cars in New Zealand (72% from 41 reviews) At Omega Rental Cars we specialise in providing quality late model rental cars to free and independent travellers in both the North and South Islands.

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  • Description

    At Omega Rental Cars we specialise in providing quality late model rental cars to free and independent travellers in both the North and South Islands.

    We have car hire locations throughout New Zealand including:

    - Auckland & Auckland Airport
    - Wellington & Wellington Airport
    - Christchurch & Christchurch Airport
    - Queenstown & Queenstown Airport
    - Nelson & Picton

    Our car rental rates are fully inclusive, with the key benefits of:

    - FREE 24 Hour Roadside Service
    - FREE Pick-up and Drop-off
    - FREE Seats for Children
    - FREE One Way Car Hire
    - FREE Omega Travel Guides
    - FREE Touring Maps
    - FREE AA Travel Road Atlas

  • Contact

    Email: [email protected]

    Website: Omega Rental Cars

    Phone: 0800 52 52 10

    Phone (intl): *800 11 222 333

    Auckland City Address:
    75 Beach Road, Auckland 1010

    Picton / Marlborough Sounds Address:
    1 Lagoon Road, Picton

    Nelson City Address:
    Trent Road, Nelson

    Christchurch Address:
    20 Lichfield Street, Christchurch

    Wellington City Address:
    79 Hutt Road, Pipitea, Wellington

    Queenstown Township Address:
    20 Shotover Street, Queenstown

    Auckland City Address:
    Auckland Airport, 42 Rennie Drive, Mangere, Auckland

    Wellington City Address:
    Wellington Airport, 5 Tauhinu Road, Miramar, Wellington

    Christchurch Address:
    Christchurch Airport, 2 Export Avenue, Harewood, Christchurch

    Queenstown Township Address:
    Queenstown Airport, Cnr McBride Street and Gray Street, Frankton, Queenstown

  • Photos

    Omega Rental Cars - Upfront & Honest!

    Omega Rental Cars - Upfront & Honest!

    Omega Rental Cars Auckland Depot

    Omega Rental Cars Auckland Depot

  • Location

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Traveller Tips

  1. Auckland City
  1. Luke's avatar

    Luke

    United States

    Go up Mt Eden (a dormant volcano); just off Mt Eden Road close to the shops for a 360 degree view of Auckland.... for free. Lots of tour buses, so go there in the evening to catch a glimpse of the city lights.

    19 November 2010.

    Staticmap?zoom=11&size=188x96&maptype=roadmap&markers=color:red|-36

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Reviews for Omega Rental Cars

Omega Rental Cars
Outside's avatar

Outside

Australia

Ranking: 1/10

When I rent a car I expect a car in good condition with a full tank of fuel and to be assisted by helpful customer servi…

When I rent a car I expect a car in good condition with a full tank of fuel and to be assisted by helpful customer service staff.

I got none of these from Omega.

Every panel of the car I rented from the Christchurch depot was significantly scratched (the car would need a total respray costing thousands to fix to a standard it would be presentable) and the fuel tank (according to the rental form was 40% full) but the gauge out on the road showed it was only 25% full.

On returning the car to the Queenstown depot 2 days later the condition of the car was accepted but the officious likley backpacker Omega employee insisted the car must have been 40% full because I didn't query the level of fuel with the Christchurch staff. Right, its my fault, I should have turned around and argued the point. She insisted on charging me a further $15.00 for fuel making the point that "there usually isn't a problem" ... okay, its my fault again.

You can have a great time in NZ but don't ruin it by dealing with this company.

Reviewed 20 March 2012

Omega Rental Cars
Rainer Renntzsch's avatar

Rainer Renntzsch

Germany

Ranking: 6/10

Car relatively old but ok due to cheap.

Car relatively old but ok due to cheap.

Reviewed 06 March 2012

Omega Rental Cars
Jane Stalker's avatar

Jane Stalker

New Zealand

Ranking: 8/10

Really friendly people.

Really friendly people.

Reviewed 3 months ago and experienced in November 2011

Omega Rental Cars
honestjohn's avatar

honestjohn

New Zealand

Ranking: 2/10

Turned out to be more expensive than expected. Added extra parking fee, booking fee and no maps included as stated durin…

Turned out to be more expensive than expected. Added extra parking fee, booking fee and no maps included as stated during booking. Unfriendly customer service. Will not use again!

Reviewed 16 January 2012

Omega Rental Cars responds:

Thank you for your email. The booking fee is a standard charge for any internet booking. Our rates for online booking are the best discounted rate we offer. We do have available maps on display in our offices and for after hours pick up we put maps in the car. Parking fees are charged for after hours pick up and drop off only but if a customer arrives during office hours we do have courtesy shuttle that picks up and drop off customers to the airport terminals. We apologize for the unfriendly service you have received and we can reassure you that it is a one off. Our Customer service representatives are fully trained and are aware of the importance of good customer service.

We welcome feedback like yours and we will use them for future training purposes. We do value your custom and we hope that you can give us another chance.

Omega Rental Cars
Deekays's avatar

Deekays

New Zealand

Ranking: 2/10

Very disappointed, would not use Omega Rental Cars again.

Vehicle was not in the location described on the booking form…

Very disappointed, would not use Omega Rental Cars again.

Vehicle was not in the location described on the booking form, I called the after hours number to be greeted by a fairly unfriendly voice at the end of the phone, finally discovered vehicle in a different carpark than was described.

Car only had less than half a tank of gas, also the noted damage on the check sheet was significantly less than the condition of the car. Having previous experience hiring cars with understated damage to then be charged for damage which was already there I wanted to ensure my objections were noted.

As I was collecting after hours I had to again call miss unfriendly who was quick to advise she did not work for Omega Rental Cars and was only their agent. Asking about the level of fuel she told me to bring the car back with half a tank, on questioning how I was to know what half a tank is given I had no idea of tank size or the vehicles economy?

She told me that's how Omega ran their business, almost implying that I had chosen the wrong rental car company!
Check sheet stated fuel level at 55% and clearly stated if not returned at same level an additional surcharge of $2.50 per litre of fuel would be added. To the best of my ability I returned the vehicle with a ¼ of a tank more.

Apparently it is Omegas policy not to send the cars out with a full tank of gas, yet they want it both ways; if you return it with less fuel you pay a penalty, if you return it with more fuel then its hard luck. I guess that is why it is industry standard to always hire with a full tank and return with a full tank, no arguing with that logic.

When returning the vehicle, the customer services rep (not an agent) couldn’t assist with the fuel question, she committed to have a manager call me the next day, its been a week and I am still waiting!

My Advice, hire elsewhere and use a tier 1 or 2 vehicle hire company, it will save you money in the long run.

Reviewed 10 January 2012

Omega Rental Cars responds:

Thank you for your feedback. We do appreciate your comment and we hope we can use the comments to help improve our system.
We apologize for the confusion of where your car was located. We will carry out enquiry on why the car was moved in another location which made it difficult to find the car. We do not always fill up with petrol because we do not have our own petrol station like other big car companies. We do appreciate however that you have put more than what was in the tank originally. We will have to ask the manager concern whether he received the message that a customer needs to be phoned in.
We are happy to inform you that we are not dealing with the agent anymore and Omega Car Rental has a branch now in Nelson and staffed by Omega employees therefore will deliver better if not the best Customer Service to people like yourself.
Please do not hesitate to contact us if you need further information and we hope we can still be of service to you in the future.

Omega Rental Cars
ankerr's avatar

ankerr

New Zealand

Ranking: 10/10

Many thanks to the Omega car rentals Christchurch. Great service - we were picked up from the airport ( and dropped off …

Many thanks to the Omega car rentals Christchurch. Great service - we were picked up from the airport ( and dropped off on return). The car was clean, prepared & immediately available. A staff member transferred our luggage to the car for us and the gentleman at the desk was very helpful. We took advantage of the no excess insurance policy available from Omega at minimal cost. This certainly made for a stress free hire. The car was in excellent condition and economical to run. I would not hesitate to use this company again.

Reviewed 23 October 2011

Omega Rental Cars
Claire Absolum's avatar

Claire Absolum

Australia

Ranking: 8/10

Good service, car in good working order. Although, the brakes squeak a bit. Counter staff nice and efficient.

Good service, car in good working order. Although, the brakes squeak a bit. Counter staff nice and efficient.

Reviewed 7 months ago and experienced in March 2011

Omega Rental Cars
Vernonstwhiz's avatar

Vernonstwhiz

United States

Ranking: 10/10

I was extremely happy with the service from Omega and wish to thank them for taking such good care of me mid October thr…

I was extremely happy with the service from Omega and wish to thank them for taking such good care of me mid October thru mid November of last year. I dealt with the offices in downtown Auckland and at the airport in Christchurch.
The daily rate of $31 NZ per day was fantastic compared to other companies and I opted for the extra$10/day fee to cover what would have been a $1500 deductible.
When I automatically began to examine the car for dents the guy said "Don't worry about it , you have complete coverage." I was very happy that I opted for the extra coverage because I did have a minor accident that would have caused me to have to cough up the deductible. The accident didn't cost me a thing.
I knew when I hired the car that it wouldn't be new but other than the clock not working I had no car troubles during two and a half weeks of driving the winding two lane blacktops of the South Island.
After flying back to Auckland from Christchurch I was immediately given another car by Omega at the same price for my North Island Adventure. One of the windows wouldn't close all the way for some reason but they immediately replaced the car.
Had either car broken down there would have been road service from their version of AAA.
I understand that it is quite possible for some people to have bad luck in this sort of situation but my experience was good and I have no complaints. I appreciated the service I received, but most of all I appreciated the money I saved on the twenty seven day car rental . Now, the price of petrol is another matter entirely....

Reviewed 9 months ago and experienced in October 2010

Omega Rental Cars
GWHarris's avatar

GWHarris

United Kingdom

Ranking: 10/10

We booked our Mazda Premacy from the UK. We needed space for several suitcaes and bags as our daughter, already in NZ, w…

We booked our Mazda Premacy from the UK. We needed space for several suitcaes and bags as our daughter, already in NZ, would be travelling with us. The booking was extremely simple and the insurance all absolutely clear. We took the safe excess option as NZ roads have many stones on them and dings are inevitable, let alone the log truck drivers wandering down the middle on sharp bends. We picked up the car in Picton by the ferry terminal, where the Omega gentleman was very helpful, and drove it across the north and down the west coast to Queenstown and then back to Christchurch where my daughter dropped it off without any queries. It went faultlessly, was in very good condition and did not let us down once. It had power to spare and despite the foot operated hand brake and the fact that I had never driven an automatic before in my 40 + years of driving, all went well. There are some very tough hills on that route but the car performed well. We even got to Lake Tasman with its new icebergs and all the way down the Milford Road, which we highly recommend although beware of the Kea parrots. They are clever little devils and will take anything loose in or out of your car of you leave it for a moment. The quality of the vehicle made our experiences in the south island very pleasant. Thank you Omega.

Reviewed 25 April 2011

Omega Rental Cars
katjarege's avatar

katjarege

Germany

Ranking: 8/10

Too much petrol, could be better, navigator in Japanese, not readable for English speaking people.

Too much petrol, could be better, navigator in Japanese, not readable for English speaking people.

Reviewed 06 April 2011

Omega Rental Cars
Sue Wilson's avatar

Sue Wilson

New Zealand

Ranking: 9/10

They have both been superb and excellent service.

They have both been superb and excellent service.

Reviewed 13 March 2011

Omega Rental Cars
cappee's avatar

cappee

New Zealand

Ranking: 10/10

If you want a Mercedes or BMW then go elsewhere. I've used Omega several times and have been quite happy. The online b…

If you want a Mercedes or BMW then go elsewhere. I've used Omega several times and have been quite happy. The online booking was easy to understand and as always courteous and friendly staff. Thanks Omega, I'll certainly be using you again. :)

Cheers
Wayne Frosch

Reviewed 24 January 2011

Omega Rental Cars
bbarnett's avatar

bbarnett

Australia

Ranking: 9/10

Had a number of great experiences with Omega rental cars in Christchurch and Queenstown New Zealand last December. When …

Had a number of great experiences with Omega rental cars in Christchurch and Queenstown New Zealand last December. When we arrived at Christchurch they saw how much luggage we had and upgraded us to a station wagon for free. Then a few days later I was in a real hurry to drop the car off and they spent time to guide us by mobile phone straight to their depot in Christchurch.
In Queenstown they had our car ready when required even though I changed the times substantially and it was a really busy period for them. As we were delayed by floods I had to cancel some of my booking with them and due to their great cancellation policy (they only require 48 hrs notice for no cost cancellation) it cost me nothing. I found them very helpful in Christchurch and Queenstown and I would hire from them again.

Reviewed 22 January 2011